Ive bought a few vehicles here. They diagnosed some things that even the dealer missed. Their prices are fair and their warranty is excellent. Service from the front desk to the owner is outstanding.
Christian brothers is a wonderful shop. I called early on a Friday, told them what my problem was and they told me that they could fix it and bring it right in.I had some issues with my windshield wipers not working and told them to perform an oil change. It was completed within a couple of hours. They provided arise home and picked me up when it was done.Great quality service, very friendly staff, and good prices, make this a shop I will continue to frequent.
So nice. No pressure too do extra work. Reasonable costs. Very timely always ready early. Honest pleasant workers and owner.Highly recommended.
Ive used these guys for AC repair a few times and have always been very impressed with their professionalism. And my experience they seem to charge fairly as well. I will definitely continue to use them.
They are very kind and professional. I am a female senior citizen and I so appreciate the fact that they help me understand what is wrong and what they’re doing to make it right. They are the best ever I’m so glad they had time to take care of me.
Everything was great. Everyone I interacted with was friendly and personable. Good service is hard to find these days, and you will find it here.
I had a break inspection performed at the Apex, NC location. Outstanding! They found no issues and did not try to sell me something that I didn’t need. This is the third repair that I have had with them and each time they were knowledgeable and there was integrity in their work! I definitely recommend Charles and his staff at Christian Brothers Automotive!
State inspection: easy to establish an appointment; took my car in immediately; did the inspection quickly and correctly; returned the car without grease or dirt. Comfortable and clean waiting room and bathroom. Friendly and professional staff. Treated me and my 22 year old van with respect.
Absolutely the most professional and proficient auto repair shop around. Mechanics are knowledgeable.The company is the most honest I have ever come across.
Having relocated to this area almost a year ago now I tried 3 automotive repair shops with poor results until Christian Brothers on Ten Ten and Holly Springs rd. In Apex.What stands out the most is their high level of professionalism, communication and knowledge that made me realize Ive found a shop I can trust. They found my problem quickly, communicated the diagnosis and gave me a written estimate within 2 hours of drop off. After I agreed to have the work done which included replacing a coil (that another local shop had recently replaced with the wrong one) and spark plug, oil change and fuel treatment I had my car back in two hours performing as it should. My recommendation, dont waste your time and money with amateurs, trust Christian Brothers for your automotive repairs, you wont be sorry!
DO NOT GO HEREWent here thinking I was going to get a good alignment. My father recommended this place because he has taken 4 of his cars here before with no problems. I got an alignment that day on my 07 Infiniti G35 Coupe and felt no difference after I left. Me thinking about how I am new to the automotive scene, I was going to take it to my friends shop and he said that “THE TIE RODS WERE SUPER TIGHT AND HAD NO TOOL MARKS WHAT SO EVER”, meaning they never touched my tie rods. I was furious once I heard this and now I am never going back here.
My mom was the one who actually told me to go to them, theyve always done really good work with her car, and theyre always honest and straightforward with her. Ive only had to go a few times, but theyve been amazing each time and even have gone above and beyond what was necessary.I would definitely recommend them if you have car trouble or even for a simple oil change.
Awesome customer service. Squeezed us in during a busy week and had the repair done as promised on time. Great experience.
Very professional and courteous staff. As a first time client, I’ll definitely use their services again. Top notch service and staff.
Always friendly and professional. Accurate diagnostic s and efficient service. Never attempt to sell things you do not need. Highly recommend!
Great experience! They were able to fit us in same-day and they made an extra trip to get the tires we wanted. Definitely going back!
I have been using Christian Brothers for years for regular maintenance as well as general repairs for my three vehicles. The are the consummate professionals and know their work and complete repairs rapidly and thoroughly. Their work status system is outstanding, giving you constant updates and estimates for work. However, the most important part of their business is their people. They are kind, considerate, and strive to ensure that you are satisfied. I cannot recommend them highly enough.
Great friendly service!!! Great price on oil change. Good local business.
Exorbitantly expensive. Highway robbery. Taking advantage of those in dire need??These are all things I thought of when I called them to ask for the quote, after I got the email saying my trucks service checkup was complete.Picture this: your valve cover gasket is leaking fluid into your ignition coils, and your spark plugs are all shot. So you have to replace the gasket, coils, and plugs... No big deal right? No it isnt. You can go online and find those parts for a minimum of ~$150. Sure, you probably cant do the service yourself, but it doesnt look all that difficult. Basically just take the valve cover off, pull the coils out, unscrew the plugs, screw in the new plugs, put the new coils in, replace the valve cover gasket, put the valve cover back on. Yes, Im greatly simplifying it, but any mechanic with a year of experience should have no trouble doing this job and it should take no more than two hours.So when I called to get the quote, they told me it would be $1,475 for everything. Even before I knew all the details of my trucks issues, I knew that didnt sound right. I told them to give me a few minutes. So I called my dad, an honest mechanic, an honest man, my Ace in the hole. He immediately knew what was what. He did the math, looked up all the parts, the labor time, and told me that even worst case scenario, he couldnt come up with a $700 ticket.So in the end they charged me $133 for the diagnostic, and they put everything back how it was. I drove my truck two hours to my dads shop and had him take a look at it. $160 for parts, just over 1 hour of labor and he had everything together.Ive been racking my brain now for two days trying to figure out how they can justify $1,400 for something like that. Cant seem to really come up with anything other than this: some kind of brand recognition/their name Christian, or theyre just dishonest as a company policy. I know they respond to every review, so please, justify that price down below, Id love to see your reasoning.
This auto business is the best all around! My truck was inspected for repairs quickly and serviced promptly. They have excellent customer service. The staff is very kind, knowledgeable, and pleasant. I really feel like they cared and took pride in their work. Can’t say enough good things about them!
Exceptional service. The staff took the time to explain the work that had been done and to help me understand what needed to be done on the coming months.
Excellent, fast, knowledgeable service and lowest price of several I checked. cheerful treatment.
Charles, Andrew, Matt and the team will take great care of you. We were from out of town visiting family when the cars power steering failed. We called and they got the car in and diagnosed and fixed the same day. They shuttled us home while we waited for the car repairs. Reasonable priced and the service is to notch. I felt treated like family and that the staff really cared about me. If I lived here, this would be my go to auto repair place.
They were able to get me an appointment very quickly and kept me informed while work was being done on my car. Im very happy with the service that I received.
The service was amazing. Everyone was friendly, the quote came in at less than I was expecting, and the actual repairs ended up being half of the estimate due to a part ultimately not needing replacement. Very honest and great service.
Theyre consistent theyre professional theyre on time theyre reasonably priced you cant ask for much more.
Excellent customer service. They worked me in quickly.
The ease of scheduling and appointment was wonderful. The men worked well within my time constraints. I only had an oil change but the engine is running much better. Thank you!
Serviced my mercedes benz brakes with them. They were honest and professional and kept me updated with their service progress.. nice work
Great place for your car service needs. Friendly, fair and trustworthy!
This is the best shop that I have dealt with in years! Professional staff, super-fast service, and quality work. I am a customer for life!
The alternator left me stranded on the side of the road. I called and they said about 2 days before they would be able to get to it, I called other places as well, this was a Friday and most places are closed on the weekend. So I called Christian Brothers to have the repair done and was expecting for them to call Monday or Tuesday, but to my delight they were able to squeeze it in and have it completed for me. Which meant I would not be carless on the weekend. They were great, and when I went in to get my car the office was really nice and very clean. Definitely recommend using them. They could have just got to it early the next week as they said, you know, left work a little early on Friday, because their work was done. But they didn’t, they stuff around to get my car done.
Ive taken my 95 Accord to them four times and have always been satisfied with their work. They are very professional and prompt.
Good work, on time. Pointed out issues that will need attention in the future. Always friendly. Had work done there a few times. It has always been good service.
Had an odd electrical issue with my 4runner. I drove up the street to this location and they were quick to get me in and assess my car. Honest and reliable. Highly recommend and will return!
The service was great and speedy. Andrew and Matt were professional and kept me informed during the whole process.
Did good work. Super easy to schedule. Price was reasonable.Only issue for me is the COVID precautions. Sign on the door says masks are required, but staff is not consistent about wearing themselves. When the technician came out to get my car, I had to ask him to put on a mask and explained that I am in the higher risk category. He seemed put out, but walked back into the office to get one. I just made sure to wipe everything down with chlorox wipes when they were done before I left.
Really great customer service, would constantly update me throughout working on my car and give honest recommendations. They arent trying to just get business they are trying to make sure you get back on the road for a good honest price. Great people and even did the work in one day on short notice. Can’t beat them
Andrew and Matt were consummate professionals when handling my requests and questions. I appreciated their patience and for clarifying many of the procedures that I had requested - especially as it pertains to the CVT transmission.In addition, Andrew was very accommodating of my schedule and was flexible with my numerous rescheduling requests.Their service, quality of maintenance repairs and transparency is above the rest.
Fast. Very Clean and fair prices
Christian Brothers does a great job communicating with their customers. They send text updates with pictures and let you know exactly what is going on throughout the service. They are my new go to automotive service center.
These guys are amazing! I had my Jeep towed to them after it wouldn’t start, Andrew was always polite when we spoke over the phone and went over every detail of my repair without sounding condescending, which I really appreciate. I will definitely be coming back for any other repair needs.
Nice clean waiting room to wait in. They started on time, were very quick, explained additional needs, and made it easy.
Honest, fast, friendly service with fair prices. I recommend my whole family and friends to this location, and drive 30 minutes just to get here. They have been taking care of my cars since I arrived over two years ago. Friendly front desk and good mechanics.
Unfortunately, not trustworthy.I perform most maintenance and service on my vehicles personally - typically only going to a shop for more in-depth issues like timing belt, etc. I had high hopes for this shop, but left sorely disappointed.In June 2020 I took my van to have them investigate a squeaky pulley. A convenient Red/Yellow/Green report was provided to show what urgently needs replacing (Red), what is coming up soon (Yellow), and what is in great shape (Green).Of the six things categorized as Yellow, five of them I had personally addressed very recently, so I knew they were not anywhere near needing attention (and should be Green). I specifically asked the service advisor if the tech inspected each of the Yellow items, and was told Yes. I went through the list one by one and each item was confirmed as visually inspected.One example is that the cabin air filter was crisp and bright white (only been in the car for about 15 miles), yet was put into the Yellow category. Other examples include recently replaced fluids that were categorized as needing replacement soon (Transmission, Brake, Power Steering).The owner (Charles) discussed this with me and confirmed the tech had not inspected all of the Yellow items as originally stated (and re-stated) by the service advisor, and said sometimes techs don’t follow protocol. There’s not enough integrity in their processes for me to trust their $1,200 suggested repair, or to have me as a returning customer.Charles did waive the diagnostic fee as a result of my experience, which I did appreciate.
On my way home I stopped by with no appointment and they were able to add me in and have my car ready in 30 minutes. Matt was great and helpful. I look forward to returning for my car service needs.
Everyone here is nice and welcoming especially Matt. They are VeryKnowledgable as well. Definitely recommend this place !!
Christian Brothers Western Wake are so knowledgeable, friendly, and super fair. I am so glad I left my previous automotive place. These guys went above and beyond, THANKS SO MUCH!!
Always right on time. Very organized. Quick turn around time. They dont press you to add unneeded items. Coupons come regularly. Impeccable auto repair and service.
I will highly recommend CBA. I found them to be honest and very professional! Also, their shuttle service is a definite plus.
Takes time to review repairs done/needed. Always professional work with warranty
Andrew, Charles and Matt are always there to take care of me. My go to guys for everything my cars need. Always available to answer questions, and Andrew hasnt been wrong yet. And I keep testing his knowledge.
I called in about 12 minutes prior to closing on a weekday. After feeling slight thumping in my driver side wheel/steering, and just feeling like my car wasnt driving right, I called Christian Brothers to see if they would take a look at my tires to be sure everything was working properly. I honestly expected to be required to make an appointment for another day, or an excuse as to why they could not, yet instead I was welcomed to bring my car by to be checked. I headed there and arrived exactly at closing and had a gentleman named Bryan who looked at my car for me. He brought a drill to check the lug nuts and even took a look underneath to be sure all was well. I explained that I drive my car daily, for work and personal use, and recently had an incident when my axle broke while driving on US1/440, and have feared for it to happen again. It was so refreshing to find a reputable and honest auto repair company! I look forward to dropping off my vehicle for service, knowing I will receive quality care & service.
Overall, good service. One thing that surprised me was the Freon recharge. I didnt expect it to happen when we replace only the clutch, however, it was included in the labor cost so I am happy with that.
I have been using Christian Brothers for my automotive service since they opened several years ago. I have been very happy with their service. The work is done professionally and I have never had to return due a problem with the work they perform. Their staff is friendly, knowledgeable and honest. They offer a very convenient shuttle service. Their waiting area is clean and well furnished. They keep their shop area clean and tidy and this indicates to me that they take the same care in the work that they do. I highly recommend them.
Very professional, called first thing in the morning with quote for service.
Quick and super professional.
Excellent service on my 2004 Mazda Miata. They dropped me off at my home, picked me up after 4 hours, so convenient. I had power steering flush, serpentine and other belts replaced, oil and filter change, new windshield wiper blades, rain rails cleared on convertible top. Plus, they use synthetic oil. They also care for my 2013 Mini Cooper, very good service on that, as well. Great coffee, friendly, helpful employees. Christian Brothers gave me their Veteran’s 10% discount, which is great, also for First Responders. Thanks so much.
They put on two new shocks and was done in thirty min.
Very professional service. Friendly guys and their price was great. I will be back for more maintenance
Absolutely amazing thank you
Christian Brothers has been servicing both of my vehicles for 5 years now with each service appointment being completely to my satisfaction. Unmatched quality and professionalism.
They were professional, quick to respond and helpful to explain.
I was very happy with the service. I am recommending to others.
Easy vehicle inspection...they were quick, nice and have great protocols in place for Covid
I came back to CBA for a routine oil change and filter replacement. I decided to wait for the service to be completed. While I was there I could not help but notice that the lady up front was not only professional, but seemed to be in control whenever a situation came up. The waiting room was quite comfortable and quiet, something the various dealerships lack.. Great for me being able to read a book. I will definitely be back.
Excellent service and very trustworthy. It’s hard to find their level of quality and reliability anywhere!
They were very friendly & professional, got me in & out quickly for an oil change & used Covid precaution.
Very quick service, waited maybe 30 mins for them to do an oil change on my car. Great customer service!
I started using Christian Brothers because they were close, had good reviews, and could give me a ride back to my house which was very convenient. My experience with the staff was always positive and helpful.Now for the reason I will not be back. I recently took my vehicle in to diagnose a check engine light and get an estimate on the repairs. When I received the estimate they indicated that I needed a new timing belt which would cost about $1,000. This was a huge red flag as I had this service performed approx. 14k miles (1/4 of the recommended interval) prior at the Toyota dealership and there was a sticker indicating this very prominently displayed on the timing belt cover. It is literally the first thing you see when you open the hood. They did correctly diagnose that one of my air fuel ratio sensor was bad. I decided to replace this myself because I thought the price (almost $500) was ridiculous. When I got under my car I realized that the two skid plates that have to be removed to do the oil change were dangling, barely held in place by only a few of the remaining bolts. I dont know where the rest were but they certainly werent holding up the skid plates. To be fair I did contact them and they offered for me to bring it in and replace the bolts. I didnt take them up on the offer because they lost my confidence and trust.
Extremely impressed with how clean and professional this shop is the customer service Is amazing. What I was most impressed with was the honesty, it is very hard to find and auto mechanic shop that is honest well, I have to search no longer because I have found an honest shop and this is it. I will recommend this place to anyone who asks 5 stars all the way!!!
The technician that I worked with was able to answer questions that I had about an issue I was having with my vehicle that two dealerships were unable to answer. The staff here was extremely helpful and patient with me. I recently moved to town, and I am already convinced that this is the only place I will be taking my vehicle for future services. Thank you for a 100% excellent experience!
Christian Brothers has serviced my vehicle since I moved to the area a year ago. They are courteous, honest, professional, and do good work.
Warning::: long post:::My experience is one I will never forget! I called first thing in the am and the phone was answered by Andrew! He welcomes me to come in first thing. I expressed my concern about possibly needing a new battery. I was able to take my car in at 8:45 am the same day. I needed to be at work by 10. Charles the owner, drove me to work and btw, is a great driver! Thank you Charles :-) He was down to earth, friendly, showed compassion and said he could pick me up after work and take me back to my car after completion. Eric called me to let me know my car was finished and that Charles was on his way to pick me up from work. On my ride home, Charles and I had a great conversation. He made me feel like family! I’ve never had an experience with an automotive company that made me feel like family, EVER! I arrived and it had stared to Rain, Charles pulled up to the front and Eric greeted me with an umbrella. Wow! He didn’t have to and I must say, it went a long way knowing that this owner is teaching great principals to his staff. Thank you Christian Brothers for an unforgettable experience! I highly recommend!
This place is hella expensive - I opted for only the $40 for a conventional oil change; however, I was quoted for $500/side for rear wheel bearings, and $280 for spark plugs on a 2009 Hyundai Sonata GLS 2.4L I4. They seemed nice enough, but personally I wont be returning. There are a lot of shops that will replace defective items within a 30 to 60 day window.Response to owner: Isnt it a possibility that this review was left on behalf of my partner/spouse and we dont have the same last name? Google and Yelp reviews have to be left in the first person or they can be deleted. We definitely frequented your establishment. See the attached quotation.
I found the mechanics at Christian Brother Automotive’s to be courteous and professional.They provide a high level of diagnostic and auto repair and service.
Got a low tire level warning so I swung by on my way to work. They got me right in, found a screw in another tire that wasnt even low (thorough), filled up the low tire and said the screw did not go through so I was all set. They didnt charge me a penny. What great customer service. They were kind and nice and polite, very helpful!
Another repair done with fair prices and professional services
Very friendly and reasonable price! Helped me out quickly when I needed a tire repair on the way to work. Will look to using them in the future.
Christian Brothers Automotive is informative, trustworthy, and friendly. Every single employee greeted me and asked if I would like coffee or water. They are clearly very intentional about their hospitality. I spoke with three different people (2 managers I believe; one on the phone and one in person) and a woman who actually worked on my car; all three were very professional and communicated clearly. It was easy to ask questions and receive valuable and informative feedback. I was able to use their free wifi while they worked on my car for about an hour and I overheard some of their conversations to each other and to other customers. Every conversation was professional. On one call they were giving a customer back money from the day before because they were overcharged. I was pleased with their all around excellent service!
Great, professional service!
I scheduled an online appointment at 7 and had to wait a little longer than expected because they cannot start taking inspections until around 7:15. None of the employees were wearing masks when completing my check in and check out.
The waiting room is fantastic, coffee served on a tray, wireless access, comfortable couches and AC. The staff if very knowledgeable and friendly. I took my car in not knowing exactly what was wrong. They ran several diagnostics and gave me a run down of what should be looked at first to what does not need to be fixed in the near future. They did not push me into a decision or pressure me to get work done immediately. When I did get work done a part they were given by the manufacturer was used and not new. They figured this out after installing it and so instead of waiting for a new part one of the workers drove to the manufacturer to pick up the part and get the car fixed asap. During this time I needed to pick up a child from school. They installed both child car seats in the shuttle car and waited in line with me to pick up the second child from school. Their customer service, knowledge, honesty and hard work is outstanding. I highly recommend them and am so glad we have found our new auto shop!
Always a good experience here, they will give you a ride to and from if needed. They explain work to be done in an elementary way and pricing is fair.
Great place to have someone take care of all you automotive needs. Very friendly staff and knowledgeable mechanics. They also offer a courtesy shuttle to get you back home. The have my business.
We have been coming here for over 3 years and always received excellent customer service and timely repairs at a fair price. The owner and front desk staff are very friendly and personable. Not very many places know you by name, but they do.
4Q17 moved from GA to NC & prior to moving had brakes replaced in GA on RX350. After approx. four months, front brakes pads started scraping. Used Christian Brothers in Holly Springs for another vehicle oil change & mentioned the brake issue on the RX350. Mo stated to bring in & she would be an advocate on our behalf when contacting the GA automotive repair shop that replaced the brakes four months prior. Took the RX to Christian Brothers & Mo completely handled. Front brakes were replaced, & they resurfaced the rotors which was not previously done. All at No Charge! This has been our best experience since moving to NC. Thank you Mo, Eric & Christian Brothers!
Great automotive company. Honest, reliable, and personable. They took the time to go over everything and I felt confident I made the right decision. Would definitely go back to them for any and all automotive needs.
We recently moved to the area, and (based on good experiences with other Christian Brothers locations) we decided to try them out. The service is exceptional - honest, fair prices, really informative, and respectful of our time. Theyve picked up and dropped off our car for us, so we didnt even have to wait. Mo and the team there have gone above and beyond to keep our cars running smoothly and to take care of us!
My husband had a flat tire and Christian Brothers not only fit him into their already full schedule, they determined that the tire couldn’t be fixed and replaced it the same day.
Best experience at any automobile repair business BY FAR!. Excellent attention to customer service and to working through special circumstances. Mechanics and owner treat you with respect. A true pleasure! I had both a new car checked out and an old car with an oil change at this business. Both handled very well. Recently, they let me know that my oil did not need to be changed due to lower mileage, saving me money.
Great front desk staff, very nice and professional. Waiting area was neat and clean and my appointment was timely. I will use Christian Brothers again!
Christian Brothers Automotive at the Western Wake location is probably the best automotive services business Ive been to. The customer service was great, the space is very well kept, and the time frame between them receiving your keys to the time they are done was highly impressive. Two things that really stands out at this business is the email updates as your vehicle is being serviced and the honesty of the employees. No runarounds, no trying to force you to get you really dont need, etc. They also email you a pdf of the things that they reviewed in which you may need in the future. Awesome service! I will definitely be back and more than likely be coming to CBA for all of my automotive needs. Thank You!
The staff is pleasant and extremely thorough. Would definitely recommend this business to others!
Christian Brothers serviced my car and provided timely update (via texts and emails), great customer service, at a reasonable price. I recommend this facility for your automotive repair needs. It appears well managed, clean, and professionally operated. I will return for future automotive repair needs.
They performed a major repair, almost $4,000, on our car and they did it right. They are very professional and stand by their parts and service. Happy to do more business with them in the future.
My wife and I went in to Christian Brothers Automotive for only an oil change for our Honda Civic. Our plan was to drop off the car and walk down to the YMCA to work out while our car was being serviced. However, there was a heavy rain going on at that time. When asked if we would be waiting or leaving the car for service, we told Charles, the owner, that we would be walking to the YMCA. He said that he would take us there in the Company car, which he did. Once there, he said just call the office when we are done and he would pick us up. Now, you heard me correctly. The owner drove us to the YMCA and picked us up and all we had done was an oil change. For years I have been taking our cars to the appropriate dealership for all the car maintenance needed and never had this kind of service before. I cant even tell you how much we appreciated this fantastic service and I will not be returning to the dealerships for service. Christian Brothers Automotive is now our go-to place.
Amazing prompt, professional service! My husband called a few minutes before I arrived with my Yukon that had not one but two nails in my front tire. I was out with my tire, fully repaired, in less than half an hour. They were professional and super prompt and knowledgeable! We will be returning for all our vehicle needs in the future!
Christian Brothers has top notch customer service as well as automobile mechanics. They keep you informed at every stage of service and are never too busy to explain services or answer questions. They have a very comfortable Guest lounge and will take you home or to work if you want. I trust their word and work.
We’ve had our vehicles serviced at Christian Brothers since they opened here in Apex. Charles, the owner is very accommodating and professional. Moe, the service manager is also excellent! The service is always prompt and the courtesy shuttle is a big plus. Always a pleasant experience.