THE WORST TRASH COLLECTION IN AZ! Customer service goes right along with that, sounds like your talking to a cigarette smoking bar hag or a teenager. Been with them over 3 yrs unfortunately. Dont be delinquent on your payment, they will steal your cans the following week and charge you $60 to get them back! NO NOTIFICATION ON THE BILL, NO EMAIL, NO NOTICE, NOTTA! Big Corp bought them out and now trying to make up for their terrible past service(RAD) by nickel and diming everyone. If there was any other trash collection service available in San Tan Valley, RAD would be in the dumps! TWO THUMBS DOWN👎👎

This place is a total ripoff!!!! I see why they have a 2 star rating. What a joke!! Find someplace else if you can!!!! Unsafe environment!!! They have some bonehead in a skid steer pushing garbage up right next to your vehicle. Wouldnt be surprised if someone gets killed on this site due to negligence!!!They dont tell you that a vest is needed so they can sell you a 2 dollar vest for 9 dollars. Avoid this business at all costs!!! Trust me!!!

Their bulk pick up is a joke at best. You are limited to 4 cubic yards. OR number of items. YOU CAN NOT list more than 6 items! So they force you to go to THEIR dump. The last time I went it was $40! Im sure its even more now!! You must ware a safety vest. Dont have one? Theyll be happy to sale you one!!! Ill just be taking mine to a family members house. They have real bulk pick up!!!!

The customer service is so poor for this company. I always wait 25 to 30 minutes before anyone answers the phone. Today I received a paper notice left by my garbage man telling me I didnt do my garbage correctly. This is the second time in two weeks that he has done this. I have never had a problem before. When I called customer service to get an explanation it took 30 minutes to get through. Then when I explained the situation the rep just started reading the requirements for trash pick up. When I complained about the long wait time she said it was because they were down a couple of people. This has been going on for 3 or 4 years so thats not true plus she got snippy with me. Excellent customer service, I think not.

So today I had a driver like on another occasion come and pick up my trash and for whatever reason lays my receptacle in front of my neighbors house or down the street don’t understand why he’s driving and emptying at the same time but I shared it with RAD services I thought I’d share with you guys in case not happy more of an inconvenience.

My experience..........The picture is the location of the door to the business office. The customer service was phenomenal! I was in and out and greeted with the friendliest of staff who had me in and out in about 5 minutes with a receipt. The yard was impeccably clean and easy and safe to maneuver your way through to the office. Ive always had outstanding experiences with drivers in our neighborhood with driving safe and being courteous and cognizant of their responsibilities being part of our lives. Regardless of who owns the checkbook that signs the paychecks the people are awesome and always have been as Ive used them in personal and business. Thank you RAD.

Whats up I spend all this time separating my recyclable and for the last month Right Away Disposal is throwing all recycling in trash truck. They are not even sending a recycling truck out anymore. What about our earth and keeping it clean.

Nice big place organized if you live in the area take your trash there theyll get rid of it for

We have no choice who we use because we live in a gated community during the winter months. I was on hold for 45 minutes this morning trying to put our pickup on vacation mode. Their time is much more valuable than mine. Super rude

If you truly care about customer feedback then here you go. Can you please tell me why if I am 2nd in queue why I waited over 10 minutes for someone to answer and take my payment?? There is no real reason except people arent doing their job. Ive tried to pay online and it wont go through. Youre customer service answering girl states youre working on the problem so if youre aware that people cant pay online then why not make it easier for them to pay over the phone? I am giving you feedback as you asked. Hope you use it.

Easy in easy out. Dont forget to bring your safety vest or you will have to buy one for $10.

Absolutely the worst customer service. Garbage trucks missed my house (again). The lady at the center told me it was my fault because either didn’t have it out in time or my lid wasn’t closed. Clearly I had it out in time since everyone else’s trash cans were out and full. Also my recycling was taken, but not the trash. Also reminded her that I don’t have a lid because her drivers broke it off over a year ago and they still won’t replace it. She told me “too bad. I can’t guarantee someone will be out to pick it up. You are going to have to wait.” WHAT. So this is entirely my fault and not possibly just a mistake the driver made? This is RAD customer service.

I just needed to check the post holiday pickup schedule, and saw their ratings, it made me feel bad enough to compel me to write a review. Ive had RAD for 9 years straight now. (Residential, county island, mesa) They always come out. They always pick up my trash. They left me a note ONCE in 9 years because my cans were too close together for their grabbers to be able to effectively grab them, and they asked if I would heave more space between in the future. Its a 4 star instead of 5 because, as others have mentioned, communication can be a nightmare. I think they could use an answering service or something to help with call volume and message taking. Otherwise. Ive literally never had a problem eith them in over 9 years. Not sure why they get so much flak. I think people are too bored if theyre getting online to leave bad reviews for a garbage company. (I wish my county island had recycling. This isnt a RAD problem, this is a funding problem)

I actually went to their Transfer station in AJ. Upon arrival the weigh station takes either your I.D. or a credit card to be sure you come back to the station to get weighed out...I dumped off yard waste using my 2001 ford ranger short bed..I was only loaded to the top of the bed, not cab height or anything.. to my suprise they charged me $50 to dump..if they would have had a price per weight or the attendant would have told me the price (when I asked them) before dumping I would not have used this company... I am also a residential pickup customer of theirs and they dont even have a dicount for for being a current customer....

I use the dump site today and as always everyone was very helpful.

They are always helpful when my battery is dead on my dump trailer and have jumper cables

Disappointed in having to buy a $9.00 safety vest to unload trash. Whats next construction hats, steel toe boots?

Customer Service us the worst. The reoresenrative do not listening cannot actually do anything without the respinse ifI will need to email my supervisor and they will contact you..what part do they not understand send paper billing ..do not send a bill email ..I did not agree with ut ..I want to pay yearly..they dont understand only and keeps saying wants to do quarterly

Yesterday I had a medical issue while walking back from the mailbox with our dog. I fell down and our RAD driver saw that I needed help. He stopped & helped me up,Just like to say THANKS again! ⭐️⭐️⭐️⭐️⭐️

I called ahead and the woman who answered are very nice and really helpful. Once we arrived the staff there were very friendly and talk with my boys about all the trucks and equipment. If we ever have a reason to dump bulk trash again we’ll choose RAD Recycling Center over any other options we have.

50 bucks to drop off a mattress and box springs! Outrageous!

We waste about half an hour just to get our trash pulled

$50 to dump a washing machine and old grill. Most expensive transfer station Ive ever seen. Id really like to know which politicians they pay to allow such high rates.

Yes I was very impressed with the company this morning all the men were right out rock and roll before the sun came up and they try to be down by four in the afternoon picking up trash all day long its an easy job but somebodys got to do it and I need men there they farted

I wish we could go back to local garbage men with the men on the back. The town was so much cleaner. They don’t pick up the trash if it is full and the lids lifted a little. I would much rather go to the dump then use RAD garbage. I hate the profits don’t go to our community and they don’t get all the trash. They need to be boycotted.

I know its strange but this dump is amazing! Travis the dozer operator was awesome huge help removing the tile from my trailer, saved my back thank you!

I work for a brokerage company that purchases recycled material to be process and reused. We have been working with RAD for just over a year. Our experience with RAD has been nothing but positive. We appreciate their honesty in business. The employees are always positive and cheerful when speaking with them. Melissa specifically has been a pleasure to work with.

After them not separating trash and recycling for months but continuing to charge us and then them not picking up my recycling last week I finally had enough. I called to cancel my service yesterday. I was caller number 1 but sat on hold for 30 minutes. I did not receive any apology just an ok well cancel your service. They also kept the money that I had to prepay for the service. They used to be a good company but now I guess they just dont care. Ive since changed to Diggins which so far Im very happy with.

I dont think RAD is great nor horrible. But their communication needs improvement. I rarely go the phonecall route, usually website instead. Theyll accept your request, but fail at giving you confirmation. Ive requested special pick ups and a busted recycle bin replacement. Again, no confirmation. I just happen to look out the window to see a guy replace it from a truck bed of new bins on garbage pick up day... but the biggest BS ive had to deal with so far is the $30 late fee added on one day after the due date.

RAD employees are RAD! I just had one empty my recycle bin that saw me coming out with additional bags. He waived for me to dump them into the recycle bin, backed up and emptied it again. Several months ago another saw me struggling to help my husband get a couch into the house. He stopped and helped my husband.I don’t know where all the low ratings are generating from but my experience in this neighborhood has been fantastic! What great employees they have!

They have competitive rates and I have never had an issue with any of their customer service reps or drivers. They always pickup and I am a satisfied customer. I am surprised reading all these negative reviews?

After leaving this company for roll off inflation, driver repeatedly knocked over my Republic can located next to neighboring RAD cans. After 3 times of him purposely knocking over my can, the 4th time he decided to crush and destroy it with his truck. Very unprofessional.

Not worth the trouble. I have a business, a customers vehicle was blocking the trash. instead of common courtesy getting out of the truck or calling to let us know the driver just left. they were not friendly on the phone and informed me i would have to wait for the next pick up date. mind you this is a business with meat and chicken. the trouble ive gone through with this company for the high prices they charge is just wrong. definitely will not be renewing my contract .

Im rating the customer service NOT the actual service because Ive yet to even speak with anyone. Was planning on getting a quote but each time I called, Ive waited over 30 mins just for the call to drop. You definitely need more operators and by the reviews I dont believe Ill be needing a quote now.

If I could give no stars I would. After staying on hold for over a hour 2 months ago to cancel my service the automatic voice tells me to leave a message and someone would get back with me never called me back. Sent a email a few weeks later to confirm my cancellation. Again no call now they send me a late fee bill and I call to dispute it (anotheraanother 30themin on hold) person days since I never called again I owe them for June and July. I say why would I pay for a service I called to cancel they say the balance due will stay in my account and then just go to collections. Will never use them again.

I switched to using Right Away Disposal from another company I was using a couple of years back due to the other company having consistent billing issues. Lisa Guglielmi does a fantastic job for me and I have never been happier. She is very quick to respond to our email and orders, my portable restroom deliveries always show up on time, and rarely ever have billing issues. Great job RAD and especially Lisa!

I have used multiple RAD products and have had great experiences; specifically with Melissa Hopkins... her customer service is remarkable and she is always willing to help. Keep up the great work and thank you!

Never had a problem. Price is half of their competitors for same service. 90% of the people in our neighborhood use RAD.

We are in a 3 year contract with RAD and they have just had another price increase. This time it is 23% of the bill. That is almost 1/4 of our entire bill. They did not inform us of the increase, they just added it to the invoice. When I called them, they informed me that the increased invoice WAS their way of informing us. If they try to get you to sign a contract read line 4. Which basically states they can increase it whenever they feel like it. So they may promise you a low rate, but I can assure you they will continue to up the rate anytime they feel like it. I would do your research and find a company that is more upfront about the cost. Ever since RAD was bought out they have continued to go down hill in their business practices and ethics.

Despite all of the reviews, Ive never had an unpleasant experience with them . Since we have been using this company Ive never had an issue. The costumer service lady from the Tucson office Essa has a great attitude and is always very helpful ! Definitely recommend this company !

They did not pick up trash New Years Eve, New years Day, Sat, Sunday now back to Monday and so we are charged for a day of service we did not receive.

5 times my cans were removed because of “auto billing” complications. Every time we’ve called, the correct card number was on file, and they were unsure why the payment didn’t go through. They then reinstated service, well this last time I was over it. When I called to cancel, no attempt was made to continue my service, just a snarky “ok” and that was the end of my service with them. You almost have to try to be this incapable at something you know what I mean?

UNPROFESSIONAL customer service! I called because they didnt pick up my garbage and the lady was arguing with me. Never sent out a letter on their policy for COVID and she argued with me over that .

It takes a lot to make me write a review and the 1.7 star rating for this company says it all. If I had the option of dropping their service I would, but Im subject to the HOA and have absolutely NO recourse other than ranting online. Have I gotten a little lax in getting the can out to the curb in the morning. Yes. Why? Because since the HOA switched to RAD, theyve been picking up my trash around noon! So, yeah, a little upset when theyre 6 hours early this morning. Now Ive had this ONE other time in my life when I lived in the city. Not a problem. They sent someone around the very next day. So nice. NOT RAD. $30 charge IF they still have someone in the area. Thanks for thought, but no thanks. Ill just pile it up. Or maybe, the excess will just go into the blue can (which is usually pointless anyway). Wish there was more I could do on this. But if you ever have the OPTION to pick them up, think twice.

The driver for bulk pickup refused to take these bundles of tree limbs. Due to his lazy observation of the limbs being bundled or not. They in fact were bundled, as Ive known RADs bulk pick up requirements for years. I made contact with the office about the problem. The rude woman aka judge, jury, and executioner, stated I was wrong, they were not bundled, and they will not send a truck out to pick up the tree limbs. Below is a picture the driver took of the limbs. From the comfort of his cool air conditioned cab. This is the picture used to determine the limbs were not bundled. Ugh, if they werent, theyd be in the street. I offered to send her a picture showing the red twine used to bundle the limbs. She states what proof do I have you didnt do it before you called. I dont have time for High school games. Way to go lady! You just called the customer a lier.

Melissa Hopkins always takes great care of us. She is reliable and knows her stuff. Communication is key and her replies are almost instant. Keep up the good work we look forward to an amazing 2020.

Thats it. Im done! not even sure where to start, so here it all is:- didnt pickup when changing schedule.- didnt pickup when told they had missed pickup.- increased price by about 50% without any notice other than a new amount on the invoice (Im happy I wasnt on auto pay like one of my colleagues!), and with that would be significantly pricier than the big provider in the area (WM).- when I called to cancel service, it only took about 35 minutes on hold to get through. That is actually better than the other 3 times Ive had to call because they do what they are paid to do (twice it was over an hour!).- and now they want $30 to pick up the cans (which has another company name on them!)We signed up with AZ Sanitation which we loved to have for years. AZ Sanitation were bought/taken over by RAD late 2018. Customer service is non-existent, and now the prices are higher than WM? Bye bye!

Would be a 1 star rating except I dont have an issue with the trash pickup service just the administrative side. I was charged a $30 late fee for not paying an invoice timely. I did not receive the invoice and as soon as I did I paid the total minus the late fee. I reached out to the office to have them explain the fee and no one ever got back with me however instead of reaching out they decided to charge my debit card on file without my permission. I will be finding a new service.

Melissa Stephenson has been so helpful while trying to figure out the best option for my Association! She responds to emails in minutes, and even went out on property herself to verify what options will work. Best customer service Ive had in a long time! 10/10 would recommend.

For 2 weeks in a row now my trash is not been picked up on Tuesday. I called right away disposal and they said my trash pickup day had been changed to Wednesday. I was also informed that I was notified of this period I informed a lady that the subdivision was not notified as everybody is still putting their trash out on Tuesday. I informed her that her notification system did not work as nobody here knows that period she became argumentative and uncooperative in rectifying this matter.

It would be nice if the pen used to sign credit card transactions was cleaner.

Thinking of using their residential service dont do it. They have missed pickup 7 times here and there with once a week pickup. Cans sat at street for a week last time and still there, 2 Tuesday in a row. Call in and they say they will call you back, never do and never come pick up til following Tues. No wonder everyone uses Republic on my street. Cancelling service because they flat out dont care about consumer service. Summer time with a trash can full for 2 weeks solid makes for a wonderful aroma.

They have more than doubled the price of my trash service since I started with themTheir website is setup so that there is no way you can find out how to disable auto pay or change card information.When I tried the Contact us email option, it WOULD NOT let me send the message and kept giving me an error about a text type that I didnt have in the comment box.Yes they pick up the trash, but other than that they totally suck. I would stay away if I were you.

Good service but calling is a guaranteed 60 minutes on wait. Our service is $115 a month for two addresses and 4 cans. Not really that overpriced in my opinion. They have replaced our cans each time we requested for damage and we haven’t had any issues with pick up in over 2 years now.

Update 5/22/18: After being a happy customer for almost 3 years, I just opened my bill showing a 30% price increase. Who does this? I understand that costs go up but this is too much at one time. Price for trash and recycling is now $18/month but used to be $14/month. Also, you be on hold for over 20 minutes before you can talk to customer service.--------------------------------------------------------------I use Right Away Disposal in Tucson, Arizona. I have been with them for 2 years and have never had any problems with them. They have a much better price than other competitors. One of the main reasons I like them is because their trucks are smaller. This means they dont cause as much wear and tear on the roads as compared to the typical huge trucks. Also, we have children that play in our neighborhood, so it seems safer that their smaller trucks are more likely to see the kids. Overall, I high recommend this company.

I would rate lower if I could, after 40 minute wait on hold I was hung up on, theyve missed my trash pick up, and the garbage can is falling apart from the use of their garbage trucks. Cant get a hold of anyone to report the problems

They were supposed to deliver my trash cans on a Thursday but got nothing. Called said they will have someone pick up my trash, nothing, said next Thursday my cans will be delivered and still nothing then charged me for the time I havent even had the cans and a pick up fee. Received a $90 bill and never even got any trash cans.

Bill went up $12 without being notified!?!?!?!? Called and the only option I was given to decrease it was auto-pay. I guess they want it on auto pay so they can just increase the cost whenever they want and have it be less noticeable. Unfortunately, there are few options in my area, but at this point I might be willing to pay a little extra to avoid being charged without notification.

I wish that I could give this company a negative rating. Long story short, this company use to be great until they were purchased by new owners. Our rate has increased without notice multiple times with in the last several months and they just added an additional $5.95 service fee to our bill after all the random price hikes. Shame on them!! To make it worse, there customer service is awful and it takes forever for anyone to answer the phone. I just requested that our services end (after being with the company for over 4 years) and they told me that I would have to pay over $200.00 to cancel my service since they auto renewed my contract... Wait what!!! I demanded that the owner contact me within 24 hours or I will be forced to involve higher powers in this matter. RUN AS FAR AS YOU CAN FROM THIS COMPANY. Oh and the competition for our area is almost 20.00 per month cheaper.

Melissa and her team are great. I work for an emergency service company that demands service 24/7. RAD has assisted us numerous times and that is why we use them. Not to mention that they have services in the Tucson area as well.

Expensive and rip people off they say its 45 a ton I took a short bed half ton pick up with yard weeds when i scaled out she informed me I was over a ton and charged me 65 I wouldnt recommend this place to anyone. I wonder how much money this place actually gets a year over charging people.

We love RAD and always get quick service and fair pricing. Our sales Rep Melissa H. takes great care of us and goes out of her way to make sure we remain happy customers.

I have spent over an hour on hold between two calls. Each time I made it to #1 and was then dropped after asking me to leave a name, number and message. Sorry, thats not happening. Maybe the way to handle this is to say I wont pay the bill I was calling about and wait for you to call me about the past due account.

You pay 3 months in advance, and if you move within this time you do not get a refund for unused services. That is the most bogus thing ever from a company. Waste management was way better.....

Mad props for service! I had a large box in my can that stuck fast when trying to dump. That awesome employee got out of the truck, fought the box free, and then placed it loosely across the top of the can to dump again. I watched from my security camera so he went the extra mile not because he knew he was being viewed, but because RAD has some rocking servicemen! We’ve been with this company for years but this definitely stood out as a moment deserving of acclamation.

This trash service deserves zero stars. Made arrangements for extra $85.00 to have 43 inch TV hauled away in their bulk collection for my area. Called 2pm yesterday 12/9/19 to make arrangement.Had to pay for hem the $85 up front made 3 calls today nobody from bulk collection has shown up and when I tried to call back at 3:50 pm today they were already gone called them at 9:39 am and 2 pm also just wait till they want their regular 3 month payment

When we moved in to our house, both our recycling and regular trash bins were filled with the previous owners trash. We called RAD and they came and picked up our bins AND gave us new ones. They were so helpful on the phone and weve been impressed with their service since!

So inept. So when they took over, all sorts of issues, billing and pickup . The customer service number just went unanswered. Made it through that.Now I paid my bill a month in advance, the website shows the payment, but it wasnt applied to the account so they want another payment and a late fee. How hard is it to get a working billing system in the year 2020? And of course you can reach them on the phone. Its okay ill email. You know, because thats a common thing companies do.Oh wait, when they had the website built they never switched out the placeholder text so no customer service email exists, just (support email here) and down below copyright (your company name)You guys pickup garbage, im not expecting much but youve managed to totally amaze me with how badly youve failed at even coming close to those basic expectations.

Never showed up after waiting for days. HORRIBLE experience and management is awful. Literally hung up on me! Still waiting for my refund because they charge without providing the service. Do NOT use!

Always helpful and when I ordered a large bin they were on time. Very accommodating when I forgot to put out my bin, they came by! The price is great, 20 dollars a month! I paid double that in Illinois!

Called to get our trash bin fixed... two weeks later and still not done... customer service absolutely it just horrible...

Dont get conned by this company.Garbage was not picked up for 3 weeks, we were on auto-pay.Payments were made they picked up the containers and charged me for lack of service would not refund the money and charging me late fees for their imaginary lack of service.Waste Management is much better service and they mach the price.

I DO NOT RECOMMEND THIS COMPANY!!!Just as everyone else is saying, this company has gone down hill. I was a customer of RAD for approximately 3-4 months before they were bought out from their current owner and even in that short time, I could tell a HUGE difference in service. My house was getting skipped on pickup days several times. Then once that was figured out, they began to increase their charges WITHOUT notifying us. I could understand the increase in charges but at least notify your customers. Extremely poor customer service in my opinion and could be solved with a simple quarterly newsletter or something similar.

Another customer cancelled with no notice. We have a container full of trash sitting by the road that was supposed to be picked up on Monday. Today (Thursday) we got a letter stating that we were cancelled. No reason given. Our bill is paid in advance. The letter also said that we need to have our container accessible for pickup sometime in November. No date-just sometime. Sorry. I can’t leave the container on the road for a month. What poor customer relations.

Every bill is a pain to pay! One page says my email isn’t registered yet when I attempt to register it, it says that it’s registered. Calling?? Average is #18 on number of calls ahead of me. The trucks leave the cans in the road yet when I called, they denied it even though I had pictures-numerous times! You can’t call until 8 am for residential customers and I work then. One of the worst customer service experiences I’ve ever had in my life.

If you don’t mind erratic, confusing billing that’s never the same, and the occasional missed pickup, choose this service for its lower cost than what Waste Management charges. Every time we move we call in to pay the final bill, then there’s always some final “mystery bill” that shows up months later.

Automatically charged the entire city $50 for trash can removal back in November when services dont end until the end of March. How can a company charge for something they arent even doing?? Nobody came and removed the trash cans they charged us for. They refuse to provide a refund for their mistake because they anticipate sometime in the future they will have to collect the garbage cans. By far the worst company and customer service is equally as horrible.

I really thought RAD is the only honest and reliable disposal company after trying out anything else available out here. Little did I know I will feel sorry I went with them. Recently, as others are saying as well they raised the monthly fee. Maybe it wouldnt be that ugly and sudden if they would care to send notices in advance or at least if they had done it progressively. Hitting us at once and out of nowhere makes it really unprofessional. More over, when I decided to downsize the service to just one container instead of two, they did even more to hurt. They charged $20 for picking up one of the two empty containers. Seriously? $20 for your own container pick up, RAD? I am sure they had business in the area for other containers (lots of neighbors decided to downsize just like me), $20 for each pick-up? Are you hitting me because I decided to not pay 30% more just like that? You charge me almost two monthly recycle service fees (a few pick-ups that is) for one trip to get an empty container?I know people say they are still cheaper than the rest, but people, this is not the point here. I mean, they can raise the price whenever they please because we all know about increasing everything. Wait, dont we miss another point? Not everything is increasing, folks. When was the last time your wage increased? At least mine has never done that in the last 6 years, why would I side and condone these guys?Anyway, I am considering my choices now, but of course another $20 bill for removing the only container left, right? This certainly seems like a sorry loser attitude... sour, dishonest and greedy. Really sorry, but true.

$51 to dump some tree branches from the back of my f150, not even completely full. Prices posted were out of date on an 11x8 sheet of paper and not easily seen unless looking for it and already at the service window. Waits just as long as anywhere else. Cant say Ill be going back.

WARNING!! Do not use this company if it can be avoided. They have gradually kicked the rates over the past 6 mths without notice by at least 30-35%. Then if they fail to pick up your trash one morning out of the 4xs a month they pickup, the very hard to deal with and rude dispatcher will refuse to send a driver back out unless you pay a 30$ fee! A 30 dollar fee to pick up your trash, although youve already paid for that trash pick up that THEY failed to do! And when you point out, Why would I pay for a service I already pd for? They have literally no explanation except thats the fee we charge to go back out.. Well do your job right the first time!! And they really need to hire more professional dispatcher. Trash company hiring trash workers.. Guess thats the only sense I can make from it. I will be switching ASAP!

Mike in Truck 104 has been picking up our trash for a while now. I absolutely adore this man. He is always happy, courteous, on time, willing to go the extra mile for us, and not to mention he is a fun guy! I wouldnt want anyone else to every show up but him! Kudos Mike, you are an awesome person with super work ethics!

I called in to see if they service my area, which they dont.. But the woman I spoke with on the phone was super friendly and helpful! She offered me two other companies she thought may service my area, one of which I had already called and they dont, the other is the one I currently have and Im having issues with.. When I told her my dilemma with my current company she offered me yet another solution. Above and beyond! I wish they serviced my area because my trouble is a really nasty can (got mixed up with my neighbors and theyve got nasty garbage!) and right away disposal would switch it out for a fee but my current company wont at all. She told me a product I can get to try and clean it though. Keep up the awesome customer service! And if you guys begin servicing the Bonanza Highlands area, let us know!!

Weve been with RAD 4 or 5 year, we liked that they took various types of plastics. In the last 6 months they changed our delivery date without notice and they just increased the rate by $21/qtr with no notice. Not to mention EVER time you call you are put on hold for at least 20 to 30 minutes! Im now on hold AGAIN to cancel my service.

Got a phone message this weekend with three days notice of termination of service with no reason why? Every payment has been on time. We were told we would receive a letter justifying the termination. When we received the letter no reason was provided but three alternate companies were. One of which does not do residential trash pickup. This could not have been handled more poorly. Good luck if you use this company

We are using them on a project. Melissa is the best!! She is very attentive to our needs and understands the business. Thanks Melissa!!

RAD purchased my trash company and I had nothing but problems with them. Once purchased they changed my account number but kept cashing my checks. It took several months for them to figure out what was going on so my hobby was calling accounting every month. Then my cans disappear... I called again.. .turns out they raised the prices on the trash service AND started charging for recycling pickup but never bothered to let me know.RAD may be okay for new service, but the method they use to absorb an existing company is terrible. I would recommend avoiding this company.This worked out in my favor because now I am paying less through Waste Management, go figure...

Pickup service is ok, customer service is average. What they are good at is constantly raising their prices without letting you know.Not sure if switching trash companies will save me any money but I may do it anyway just out of pure spite.

We have been with them for years, they are quite possibly the worst company we have had for trash service. Sad. We have them due to the HOA’s choice where we live.

TERRIBLE TRASH SERVICE & TERRIBLE CUSTOMER SERVICE ..... Only thing Consistent about RAD is they are COMPLETELY INCONSISTENT! They say put trash out night before but per HOA& javalinas you cannot so put out a 700am & most of time doesnt pu til afternoon or whenever they get around to you ....... do YOURSELF BIG FAVOR, AVOID RAD like ya do COVID-19,!

Customer service is the absolute worst. Actually it doesnt exist. They never answer the phone and they never return voicemail messages. The fees keep going up and now they tack on an administrative fee, what a joke. They know they have a monopoly on this business so they do what they want.

As of right now I have a 40 yard dumpster in my driveway that was dropped off from Right Away Disposal. I live at 866 South Evangeline Mesa 85208 if you would like to come see the dumpster they dropped off. It was supposed to straddle the cement pad that they dropped it on and cracked. If you are considering using these guys. PLEASE stop by and view their work first. They damaged my property then came out and laughed in my face.

*Final update - never did get refunded for paid in advance fees. It took them 4 calls and a month to pick up the cans and they billed me $30 anyway over a month later after I was assured a complete refund and no pickup fee.*Update 02/18/19 - Last week my rate went up 40% with no advanced notice. I havent yet received my March-May invoice but theyve debited my account 3 weeks before service. Today, my recycling was picked up but my trash wasnt. The online system has no mechanism for complaints or to cancel service. Im really looking forward to the 30+ minute wait on the phone to cancel.*Update 11/06/18 - Weve now had our trash picked up like clockwork for 3 weeks. Ill keep increasing the rating if this continues....We had used RAD for our trash service at our old house and never had trouble with collection. We moved in to a new subdivision in January 2018 and contracted with them due to our past experience. For 9 months now, weve had terrible service - rarely collected on our collection date, if ever. Weve been accused by CSRs that we arent putting our cans out in time (we put them out the night before, as do our neighbors). Nothing is more frustrating after receiving poor service than to talk with Customer Service and being told that you, the customer, are the problem. Totally unacceptable. Weve become of the opinion that less expensive service is not worth the savings.

I called up the Tucson residential office (different times of day and different days) was immediately transferred to their overflow voicemail. They never called me back in the 24 hours they prommised .. I cannot keep take off of work to wait for their call back. I cannot answer my phone at work as it is not allowed.

The way this company works is to give a low price to get you in and raise the price to be higher than everyone else. Then they dont pick up the phone and they dont call you back. The low review score is real but should be lower.

Poor customer service and ridiculous late fees that should not be applied due to their error!! Wish I could switch companies. Tried to tell me that invoices and notices were sent out in March to the email address on the account, the funny thing is I added that email to the account this past Saturday. Wish they would admit their mistake at not sending a notice and do the right thing.

They’ve been great. Easy to work with and prices are good.

As a commercial customer, RAD and their rep Melissa have been outstanding In their customer service and response time. My go to company. Thank you for all you do.

SCREWED CUSTOMERS ON DIRT ROADSI was a very happy customer until November 2018 when RAD sent a letter telling me that they were discontinuing my service. Called them and found out that they are cancelling service for anyone on a dirt road. I live on a short, wide section of dirt road and aparrently thats enough to get me booted. They said 1100 customers affected. Must be nice to be able to walk away from over $40,000 in residential revenue every quarter.

I have been on hold for many hours waiting to talk to their customer service. This is not an exaggeration. Each time I call I am caller number 60 or above. (Today I was 64). The last two times I called I couldnt wait more than 30 minutes so I had to hang up. This time Ive been on the phone for 21:25 minutes and Ive gone all the way up to number 49. I broke 50 so Im proud. No one should treat their customers like this. Why are there always so many people calling? Are there problems with the service?

Im very happy with there service. Customer service has always been respectful, I call and email and they return to my message promptly.