Ladys where amazing and very nice they did not make me feel worse they where professional and kind couldnt ask for more

Didnt get no help at All THIS is the second time THIS has happened to me VERY bad experience

They are very nice workers and caring they help me a few times and I was so greatful for there love and kindness in helping me when you going though hardship and passings though so much people like them bring hope

Do their best to help everyone they can. Great group of people. It takes a special kind of person to serve others for a living.

They are unprofessional especially the customer service rep is like she lacking of understanding or on medical. The company needs be more organized and and clean. Staff are everywhere and rude to the people whom are trying to get assistance, Anniston, Alabama has barely no notary in the city and they make it mandatory to get paper notarized knowing that the customer are lacking financial support to do so; in need of service for their family. Community action is time waster and make no sense in how they operate their organization. If they government is funding this company I will be doing farther complaints of this company. I feel as if the people in Anniston does want to improve but the government assistance that the city offers belittle the people who are in need of help for the family, or growth which makes Anniston one of the most poor city in the USA it how the people use the income that the government has given to help the community but belittling and making something easy as 123 into 50 steps. Honestly 1 ⭐️ is overly good for this company they should be shut down and let DHR deal with all the assistance including utilities assistance on the city of Anniston. I’m new to this city with no family or friends but I do have a caseworker whom I deal with on the regular basis who knows my financial aspect of my life they would not let her make a statement Knowing that she works with the government they wanted the government employees to go with the client to get a paper notarized knowing the staff are not able to leave the building to do such and even if she it very very hard to find a notary. In pain I sat in the office for assistance with all that they have asked of me. I gave the company the only income letter that’s a monthly basis they refused it and told me they will call me back; before leaving I talk to the staff on the fact that I really needed doctor assistance in my condition but had decided to come to the office as told instead of going to the ER so that it maybe complicated for them to contact me but can I get an appointment for another day. They told me they will call me; when I got home I had to go to the ER and since my lights were off I was unable to charge my phone. When I did charge my phone I called the company to still get assistance the customer service still nasty and rude on the phone. I mean if you don’t want to help the community to be better quit cause is a lot of people who does want to help people that may need help time from time with gladness of helping others. The staffs of this company are not happy with their jobs and not trying to help the people; seating among the crowd of people the rudeness of the staff is really not fair they acting as if they have never needed a hand by belittling the customer in a very uncomfortable way. I saw elderly women standing on their feet, I saw pregnant women standing on the feet cause the company has no organization structure whatsoever. They said they open at 8 but had the customer in the breezy cold weather standing outside of the building after the company was supposed to be opened. I hope the government see this cause being new to this city and this being my first time I feel discrimination on single mothers like myself that really has no friends or family support they make it harder on someone that I’m my position. I gave the company everything they had on the list including the only type of income that my family was receiving. They said that TANF is not a income for my family but for my kids which even now I’m still puzzled on how when it clearly states “Temporary assistance for needy family” meaning a income for my family. If this was child support I will agree but this is a assistance that I’m receiving from the government and they refuse that as my income.

Help me out on my electric bill 4 times in 3 years I had my electric turned off because my bill was way too high for me to pay they helped me out with that I thank them very very much they also helped find me somewhere I could get food when my electric was cut off and I got my electric turned back on my own my frigerator food was spoiled they helped me get food to replace everything very very helpful thank you

The lady who answers the phone there, Sharon, has a very unpleasant demeanor.

Professional..

Very helpful 💯

They are helpful with there service

The women who were here are rude and disrespectful.

Always helpful

Good service

I am not happy with them

Always a help

Beautiful

They are rude unhelpful and degrading