They are very accommodating for all ages and abilities. It feels as if you have your own personal trainer. You just do the work to accomplish your goals.

8/13- Front office staff charged me a no show fee when I was absolutely in class. Why- because i forgot my heart rate monitor and they had no way to validate that I was there. My sister goes to the same location, has never had a heart rate monitor yet they seem to figure out how to tell if she is there or not. I called to have the charge reversed and was basically treated as dishonest, but they would do it as a courtesy this one time. Assistant Studio Manager was rude and interrupted me, refused to let me speak to a manager. Ive worked in customer service my whole life. I understand policy, but this is clearly inconsistent since not everyone has a heart rate monitor. Really disappointed with my experience

The coaches are so awesome here! They are really personable! However, the manager at this location is awful!! They unfroze my membership and said they tried to contact me but I got a new phone number. Why would you move forward with unfreezing my membership if you could not get ahold of me?? I wish they would have waited until I reached out so I wouldn’t have lost an entire month of workouts.

Awesome experience. Just wish I had joined sooner!

Great coaches! They are awesome motivators to help you push through the workouts.

The staff at OTF Annapolis is top notch! I have never found a workout I have stuck with for as long as I have with Orangetheory. We are so grateful for every single workout and the wonderful coaches and staff!

How good the class is dependa of course on you but there are always some instructors better than others and unfortunately, the days and times Im free, I usually get an instructor I dont love, but love the variety and this location overall.

The workouts are great, but the coaches could be more motivating. I went to a studio in VA and there coaches are SO upbeat and really pump up the classes. They shout out your name on the treadmill, they correct your form on the floor (I’ve been doing lunges wrong for a whole year, thanks Annapolis), and that coach took time to show me exactly how the floor block was suppose to go. I never feel sore after I visit Annapolis and after ONE class in VA, I am so sore and feel like I got a REAL workout. Overall, the workouts are great, just wish the coaches were more motivating and had more energy.

This OTF location was really great. You need to reserve your spot beforehand. They check your temperature on arrival, they provide you with sanitizing wipes. Only alternate machines are occupied, giving enough distance between people. The workouts was really great and really pushed you.

Love this place. Walk out exhausted with a feeling of accomplishment.

I loved everything! I loved the staff, the other people there for a workout! I loved like I felt like I had a personal trainer. I loved the encouragement! I loved the workout itself. I loved the pace and the ability to work at my own pace while feeling like Im right there with everyone else. I loved that Im so sore the next day that I feel it over and over! I cant wait for my next class!

Love the workouts!

It is a small group class and the instructors are great, very kind and helpful.The only down side is that the music is deafening loud.

I dont have to think about getting a good work out. I just show up 4-5 days a week and you guys do the rest! The one hour goes by fast - with music, support and amazing coaches. Its the first exercise program that I know I will never tire of. So happy they opened here in Annapolis!

5 star service.

Tricked by OrangeTheory Annapolis. I asked to cancel my membership two days after joining and they charged me for two months of membership! The management seems to subscribe to Green Theory more than Orange Theory. My reason for cancelling was not only the format did not work for me but I also had safety concerns with members not wearing masks during the workout (only when you change the stations) So be a thousand percent sure this format and their safety protocol works for you during these challenging times.

Its a great organization to work for. I have been working with them for 2 years already as a subcontractor and they dont only promote health but also value people. Each employee is very friendly and professional. My wife and few of our friends joined their fitness classes and they absolutely love it.

I am extremely unhappy with their cancellation method. I have to email the manager, she responds asking why Im cancelling, I answered her question, and then I never heard from her again. She didnt cancel my membership - so I was charged again the next month, making me dispute the charge through my credit card company. Why cant memberships be cancelled through their website or over the phone like every other gym?

Love that each workout is different from the last and often, more challenging than the last. There is a nice variety that continuously works muscles I wouldnt have done on my own.

Ok

Everyone was professional, upbeat, fun and knowledgeable. This got me to do my most hated thing (cardio) and have fun doing it. Loved seeing my status in real time, looking for less splats and less red zone time next workout!

What a workout. Rowing, treadmill and weights. Justina is a very personable, clear speaking as in talks to you in fun and health VS at you. Loved her enthusiasm and her zest for healthier members and newbies too. I didnt expect what I received but it was a very welcomed and needed work out. Thank you for this Funday workout on Sunday!!

What a super focused and efficient workout, led by excellent coaches! Orangetheory Fitness challenges me at a whole new level and has helped me to be consistent and committed to pushing myself to reach my goals.

I absolutely love OTF. Tuesday I did my first free class and I was hooked. I went Wednesday and Thursday the same week. The staff is very friendly, coaches are great, and the workouts are well planned. I love the ❤️ Monitoring system and the app. I’m excited for this new journey, so glad my friend introduced me to OTF.Evie

I really wanted to like this place. The manager might benefit from customer experience training or an EI book. The workout design and delivery are very good. The equipment is in very good shape. They could use more dumbbells and more room for each station for floor exercises; patrons are on top of one another (maybe fewer stations?). Scheduling is challenging for high use times of before and right after work. I do not like their on hold and take off hold system and find there responses to voice messages or emails to be way too long. Not all bad for this particular gym as they have a good product (workouts). But I will move to a different local gyn soon.

This was my first experience at a fast casual cardio hub. I enjoyed the ambiance and the thorough instruction.

The coaches/staff are SO motivating and exciting to be around! I always leave feeling satisfied and energized even after getting my butt kicked in a hard workout!

Large studio with lots of room to move. Justina was outstanding!

Best workout ever. The instructors there are awesome. No pressure at all, but guided for success.

Fitness newbie? Youll like it. It is a good way to keep you on pace during your workout. Be ready to spend at least $80/mo plus $80 for gear. If you dont care for numbers and calories...Great...use their heart rate gear. Care about those details? You gotta buy gear. Their loaner gear isnt responsive.Fitness junkie? You and I have seen these fads before. It is a new way to increase cardio, but not replace weights. The staff here is fantastic. Let me say again, the front desk staff is wonderful. However, the manager doesnt give her staff autonomy and that, unfortunately, is my pet peeve. Alot of let me check with the manager lines. Her staff is fantastic and she should trust them to help make happy clients on the spot. Todays business world is real time, not let me get back to you. As a long time athlete, it is annoying that I wasnt told to invest in the equipment early on. I dont mind paying for the gear and the services if I know thats whats needed. I dont like having to find out that I need to buy additional equipment after the fact. The loaner gear is not responsive. I ended up buying the Orangetheory heart rate monitor. That was after wasted classes. For the elite athlete looking for something unique, I was disappointed that the technology didnt keep up with me. The only reason Im there is because the technology adds an additional motivational factor. Take a class or two, but dont sign up and dont buy their gear. Youll be bored with determining which coach is actually a coach, if the tech is working that day, and whether your new workout method is hindered by old fashioned management systems.

The manager of this facility is snarky and rude, we’ve witnessed her abruptness a number of times, but this is not representative of their front desk employees as a whole and it’s a whole lot better when she’s not there! Our disagreement was over one minute of their 5 minute policy where they were telling us it was 7:16 and that they couldn’t admit us to our class, when in fact both of our phones showed 7:15 we have AT&T and Verizon (two phones showing the same time) We left and called the manager to express our concern over the time discrepancy (the policy is you must arrive within 5 minutes of class start) 7:15 was the 5 minute mark so this minute is the crux of this. She told me that she was sorry for my bad day after telling her that her clock needed to be reset. Who handles a business response that way? We have been to that facility quite a few times where the classes started late and we didn’t say anything and beyond a supposed minute! We went back in person to cancel our memberships as this is not the way things should be handled. When we asked to speak with the owner, the manager would not give us that information. She said that she was the regional manager and that everything came through her.We quit our membership and she said “so what ok”...wow. We have been going since November 2018 so were not new to this location and have traveled all over to a variety of them including Canada and havent received such rude encounters. Disappointed and supposedly waiting for a call from their owner. I’m all for business rules but I’m not all for handling business and two members this way. I assume that they have so much business it doesn’t faze them when people leave. At the cost of over 300 per month for the two of us, I can get a whole lot better treatment for a lot less than over 3000.00 per year! ***update I have now been informed that the policy is 4:59 not within 5 minutes but prior to 5 minutes...ok I can’t even...

Got it going on here. There is a waiting list. Its worth it ..

The community, lighting, coaches, technology,facilities and equipment are better than any gym ive been to in the area

Great Staff, Great workout and structured to meet my needs and goals

Motivating coaches, great HIIT workout. Clean facilities. Super helpful staff. Its a workout you will keep going back for.

Its a good deal

The coaches push me, but they’re pushing me against myself! I don’t feel like I’m competing against anyone. Each class is different, so I never get bored and I can tell after every class that I’m getting stronger, both mentally and physically.

Great workout, great motivation, and great equipment. After my first workout I was hooked

If you are considering joining this gym I really suggest you read this review in its entirety. I have also attached emails as evidence of what I went through. I joined this gym when it first opened up. I ended up cancelling in December 2018 due to location. Classes do not roll over to the next month and I was missing to many. Which is fine thats policy. But here is where things got very shady. I go in person in December to cancel my account. I was told I had to fill out a form and the manager needs to co sign. Fine, I did that and the manager was not around so I was told not to worry she will get around to it. Later that month I call the gym and they told me she hadnt signed but not to worry shell get around to it. Okay fine. January comes around and I get charged, I was told you need to give a 30 day notice. So I understand being charged. I call the gym to ensure this is my final charge. They tell me something like the manager has not yet signed it but not to worry shell get back to me. Everything on my end is complete. Okay fine I take then at there word. February comes by and I get charged. Now I am mad. I start calling everyday and am always told along the lines that the manager will get back to me. Nothing. I finally call again and soemone offers me the managers email. So I send an email explain my situation. I get a crappy generic response with no answers or next steps to take. She even claimed my paperwork was not found. And if that is truly the case it took you 3 months to tell me this? I email again. (I wish I could attach the emails). Finally I decide to contact another gym. They tell me they cant help but they will also contact the manager. At this point the manager at the gym is probably annoyed with me and tells me to stop calling in her next email. Well if you would give me answers and cancel my account I wouldnt be contacting. How unprofessional. Finally she emails back and tells me I will get a refund and terminate my account. No surprise I got no refund and my account was not terminated. I end up contacting my bank who opened an investigation. I provided them with the emails as well as the call record. I needed proof that I attempted to contact the gym. And to top it all off. It is now March and I got an email stating they were unable to charge my card. Yea, b.c you forced me to change it. So she never terminated my account or refunded me. By no means should it be difficult to cancel a month to month membership. I guess this is how certain buisness make money. They take advantage of there members and make it difficult to cancel. make sure when you read the emails you look at the dates in order.

I signed up to visit the Annapolis location with my mom and friend because we had commitments in the area later that day. We are not from Annapolis and do not live close and unfortunately, it snowed last night. With the school delays and closings and having to be home for my little sister, we were unable to make the class in time. I called to cancel at 7 am hoping to avoid a charge due to circumstances that were out of our control but was told I would still get charged. There was no waitlist and I called as early as I could. I have called to cancel at other locations and know it is up to the discretion of the employees. I asked to speak to a manager and was denied. OTF prides themselves on customer service but no accommodations were made for something that was completely out of my control.

Challenging, structured, great coaches