Just dropping a comment about the exceptional professionalism, candor, and customer service provided to me by Bing Chen and Kevin!!! They are awesome and hands down the most knowledgeable individuals I’ve spoken with in a long time about a vehicle. Bing is friendly, knowledgeable, and understanding of his customers need, and an excellent salesman. Kevin is a super nice young man with an extraordinary work ethic, and he sold me on why the vehicle I purchased from Sheehy of Annapolis was the best fit for me. Again, I was very pleased with the experience I had when purchasing my vehicle from them,

I’d give fivestars if it wasn’t for their lack of evidence based mask mandates. Absolutely ridiculous. Your immune system should not rely upon how others take care of themselves. Social distancing is absolutely able to be accomplished, which is far superior to dirty, cross contaminated masks.Had I even been informed prior to my visit by text or call, I would have made other arrangements like getting a rental car or getting picked up. This wouldn’t be nearly as big of a deal.The staff rarely wear them and disagree with the requirement. Your staff, who I have spoken with are incredibly kind and are very helpful; always.I could understand if it was mandated by the state or county, BUT it’s not.Do better. All I ask is for better communicate for your paying customers. I won’t be buying another car from this location.

Phil is an excellent service advisor. Typically I’m wary of dealership service centers however his customer service is so extraordinary that I am going back. During this pandemic, his attention to my unique needs is phenomenal and greatly appreciated. The service has been wonderful mostly due to Phil’s customer care.

Took my vehicle in for its first oil change since purchasing. Cannot say enough about the prompt and courteous service and attention both my car and I received! Sheehy Infinitys service department runs like a well oiled machine but that does not mean you feel herded through. Reps took the time to ask questions and hear any concerns and the vehicle received excellent service as well. This dealership is not the closest to my home but I will be returning again just for the excellent level of service and care.

This was my 1st experience with Sheehy Infinity, and I must say it was the most pleasant experience I’ve ever had with any Infinity dealer. They were customer friendly, professional and thorough from the initial call taker to the service representative. Phil Lark was my rep and he made everything from the explanation of my 60,000 mile service criteria to what future services I’ll need. Extremely professional, knowledgeable and personable. Phil Lark is a credit to this organization. He’s a winner! Thanks 🙏🏾 for the pleasant experience. You’ve found a NEW loyal customer.

I started my research online and started my in person buying experience with Nick V. Nick was amazing! He is patient, knowledgeable and took the time to explain everything feature. He valued my time and kept me updated through the entire process. He answered all of my questions and ensured that he provided us with stellar customer service. Nick’s service matched the core values of Infiniti. If you are shopping for a vehicle, I would recommend Nick! We have found our lifetime sales rep! Thanks for everything Nick V!

Good Evening All,We are so pleased, from start to finish…from the gentlemen that met us at the entrance to Summer fitting us in (due to our scheduled appointment ultimately not being on the schedule for the day) and finally the mechanic.I had an idea of what the issue was and although Summer stated that it’s a rare item that’s repaired, she confirmed my suspicions and relayed the info to me as well as the estimate. I knew it was an expensive fix, but if done correctly by a seasoned mechanic, it would be well worth it for the longevity of my son’s vehicle. I asked to speak with the mechanic beforehand and Summer took the time and made it happen based on his schedule as well as mine and it didn’t take long. Both of them were very professional and the mechanic was quite knowledgeable of the task at hand.Considering my deceased uncle used to fix all of my vehicles, I believe he would have agreed that this was the best decision as well. I’m sure thIs was not an easy task, but it was well worth it and the smile on my son’s face should be of the highest praise to your team as well. I cannot thank Summer and the mechanic enough. I believe this was the best investment that I’ve made in a long time. The repairs that were made on this vehicle were well worth the time and money. Summer’s energetic personality also helped tremendously with the entire process. Also, the woman that took our payment for the work performed was very kind as well and I was impressed with the masks that were worn by all of the people in the lobby. Enjoy the rest of your summer. We will now. 😊

We walked in the dealership on a hot afternoon unsure what we were lookIng for! We were greeted at the front desk and never looked back. Walked around and took a test drive. Spoke to our salesman Geoff at great lengths about what we thought we wanted. He showed us many options and was very patient. Although they did not have what we wanted on their lot, Geoff went above and beyond to find our car. We live two hours away and it was delivered to us by Geoff less than a week after we stepped foot in the doors of the dealership. Wonderful experience as everyone we encountered was knowledgeable and kind.

Always have and always will come here to get my infinity serviced. Sheehy is extremely professional, honest and the most friendly place you can visit for auto services. Phil is always a pleasure to work with and makes sure youre taken care of.

Phil was outstanding as always, keeping me updated in a timely manner so I wont have to sit in the waiting area all day. Not to leave out I was put in a loaner vehicle due to some other vehicle issues that had to be fixed. Which was perfect for me.

Without a doubt, this was the best car buying experience ever! From the moment I called the dealership on Tuesday, I knew I was in good hands. Trent got my Q60 transferred from another dealership from out of state into the Annapolis location, got it MD state inspected, detailed and delivered to my home the next day on Wednesday evening! The GM and Finance team had my paperwork finished and signed in less than 30 minutes. I have been telling all my friends about this dealership and my car buying experience. If you are in the market for a car, I definitely recommend Sheehy Infiniti of Annapolis and please ask for Trent!

Tracy provided me with outstanding customer service. She was polite, friendly and professional.

I am so happy with my experience at Sheedy INFINITI Of Annapolis. I was treated like gold !! I loved the wide range of automobiles available at the price I wanted to pay. I was given more for my trade-in than expected. My salesman was very knowledgeable and answered all my questions. I left with QX50 and a smile on my face. Thank you Sheedy INFINITI Of Annapolis!!

Tracy, my service advisor, restored my faith in humanity, and gave me a comfort and peace of mind that I have not had since dealing with Sheehy! She is a tremendous asset to your organization! I found her to be extremely compassionate and caring, not just about the service/product, but about me personally, as a human being!Not only was she warm and sensitive; she was very knowledgeable and credible. She was able to share valuable information about my car that will undoubtedly save me money, in the long run! (Who does that; especially in today’s world!!!) Because of this outstanding and knowledgeable young woman, I now feel comfortable bringing my car to Sheehy, and believe me, that is saying a lot! I was so distrustful of this dealership because of previous bad experiences that I was afraid to return for basic maintenance service.Thank you, Tracy, for being the kind of “stand-up”person we need more of, in today’s world! You are to be commended for elevating your company and its service department! I appreciate you, and I look forward to working with you in the future! I will see you when my car needs service again!!!

Jameel’s the man for a new car! I came in asking a lot and probably for the impossible. Due to his knowledge and great personality he was able to make it happen and get me in to way more then I was asking for in a new car. Couldn’t be more happier at his superior customer service as well as that of his team to help me through! Had a lot of bad previous experiences, but this one topped it. Very surprised at the experience and professionalism all the way down to the finance team! Thank you guys, I will definitely recommend you!

My wife and I could not be any happier with the experience we just had with Sheehy Infiniti of Annapolis. We are from out of state and handled the majority of the purchase simply over the phone. Once we got to the dealership, everything including the car was ready to go without delay. It was the easiest car buying experience by far!

I had accompanied my friend to find a car at this dealership and let me just say they have the absolute best service! My friend called in advance and set an appointment with Dylan and he was very helpful. We walked in the place not sure and walked out confident in our Kia purchase. Dylan is very friendly and really informative about the company. When you visit ASK FOR DYLAN!

I had the most amazing service experience ever!Summer was great to work with, listened to my broad description of what I was experiencing and took detailed notes to assist technicians in diagnosing appropriate repairs.I have a convertible that was experiencing roof issues. They could have told me it all needed replaced but they were honest and repair didnt cost me a small fortune.They also went over the car, topped of fluids, AND washed my car as part of the service at no additional charge!If your like me and worry about elevated costs at the dealer-well not here. Outstanding!Thank you Summer and Infinity of Annapolis!

Always a great experience at Sheehy Infinity of Annapolis. Tracy has managed the service of my vehicle for several years and it has been excellent. She completely explains all recommended work needed and the costs — and she discusses details of recommendations for future visits. Completely satisfied with this dealership thanks to a courteous, knowledgeable and friendly service manager — Tracy…

I always experience zero pressure when I take my car for service there. All of these service advisors I have worked with through the years and most recently Paul, have been professional, honest, and knowledgeable. They are communicative throughout the service process, whether Im waiting there or elsewhere. The waiting area is very very nice and I have worked remotely (on my laptop) from there many times without any issues. The location is super easy too, right off of route 50. So no need to go through any City traffic. I highly recommend them.

Just bought a car this weekend. Trent Stevens did an amazing job. Trent was knowledgeable and pleasant to work with. Plus, we are really happy with the car.

Friendly and knowledgeable staff. Mr. Phil Larkin went above and beyond to communicate details of the repairs needed, options and costs. The repairs were made in a timely manner. Now my car is clean, classy and most importantly....cool!! Excellent Customer Service!

Great experience with Geoff and the whole Sheehy staff. We’d been looking for a car for six weeks before coming to Sheehy. We should have started here. Geoff and the entire staff clearly care about their customers and understand that they earn their stellar reputation every day. Thank You - well done!

Excellent service as always from my Service are Paul Abel at Sheehy Infiniti Annapolis!

Loving my QX80! Wally took great care from beginning to end. Very friendly with a side dish of humor. Thumbs up to the manager and Chuck Thompson. You guys make a great team even greater!!

Summer (my service consultant) was awesome. She was very informative and polite. I made my appointment online easily. I was in an out within a an hour.

Bought a 100k extended warranty with the car. Recently found I had 99,906 miles on it, so took it in for a check up. They found an obscure error code in the transmission; had the warranty rep look at it and by George, got a $6000 replacement transmission free. Love Sheehy Infiniti… good good people.

I was in yesterday for inspection and service and had the best experience one could ever hope to have in a car dealership. Matt Moylan went above and beyond to make me feel comfortable and well taken care of. Many people may think that the service departments in car dealerships are more expensive and possibly unscrupulous in their efforts to drum up a higher invoice.My experience was the complete opposite and I will never take my vehicle anywhere else for service. Thank you to Matt and the entire team at Sheehy Infiniti of Annapolis. Thank you for your utter honesty and making me feel like I was in the best and most capable hands. I Highly Recommend this dealership ! Hands down - the best !!!

My vehicle was thoroughly examined. Tracy explained its conditions clearly and suggested my options kindly. Awesome experience!!!

I called the store about the truck I wanted on Saturday and I left with the truck I wanted. I had the opportunity to work with Geoff, he’s extremely professional and proficient with the process. I also worked with Chuck and he made the numbers so straightforward!!! Overall, I would definitely recommend Sheehy Infiniti to my family and friends, especially Geoff Robertson and Chuck Thompson.

Paul was very helpful explaining what was needed to repair my older model car. He was even able to save me some money by reusing a part that had not worn through.

The level of customer service and courtesy far exceeded my expectations. Trent coming in is a very knowledgeable and nice guy who kept everything 💯. Everyone made sure that I was educated on my purchase and was very detailed about the financing. Gap insurance was prioritized and purchased as it’s a well needed service. This is my second purchase here and this experience was even more exceptional than my first. Chuck the finance guy was all that. He made sure I knew what I was purchasing and worked to get me the best payment that was affordable and in my budget. I’m just elated. These guys took excellent care of me. It was rainy outside. They pulled the car into the showroom and wiped it off. OMG

After going back and forth with Sheehy Lexus for months (located right next door) who ORIGINALLY sold me my car, I was frustrated because their communication was very poor. Sheehy Infiniti was able to take care of me properly. They had no problem answering my questions and explaining my tag and title process, along with reaching out and communicating with me. I bought my car at the end of November and I was finally able to pull off the lot with my tags 2 days ago. Thank you for saving me the hour drive back and forth to you all. Summer and her supervisor Matt were awesome! Barbara was very patient with me and the car crew who checked me in, gave my vehicle a nice wash and vacuum and their customer service were awesome! Thanks again!

We had another great experience with The Annapolis infinity dealership. Everyone is very courteous and professional. Paul Able again is excellent at his job!!

Dylan is absolutely amazing he really worked with us, he took his time with us. Chuck is also amazing as well. Even in my frustration he was amazing

I always take my car here for any maintenance. They do an excellent job. Phil has provided excellent customer service throughout the years I have brought my car here.

My first time going to this dealership; and I will definitely be back. The service department was very friendly and the adhere to CoVid-19 regulations and social distancing. Tracy was amazing!! She made sure I understood in detail what would be happening during my service appointment and kept me updated via text while I waited.

I contacted the dealership with an pre-approval from my credit union and Chuck (there Finance Manager) was able to beat the rate and put me into my vehicle of interest. A special shot out to Jeff R. for waiting for me in a Tornado to finalize the deal. You guys surpass my expectations! Thank you for everything!!!

Sheehy Infiniti of Annapolis is probably the best dealer I’ve ever done business with, my experience with buying the car was quick and easy, I left with all the information I needed, I never felt as though I was being robbed and just a fantastic experience. No the service department definitely goes above and beyond, my advisor Phil is a great guy, he always explains every step and takes his time, never rushing. I just can’t say enough about the whole service department. They just make you feel like family when you pull up for service. Thank you

This dealership is consistently rated 5 out of 5 for me in every respect including service, sales and customer comforts. When you walk into their sprawling lobby their staff greets you with a smile and they are truly professional. The sales people and finance managers are very respectful and explain each detail of the sales options and contract. I purchased a vehicle here recently but had my car serviced in prior years. It was excellent. They diagnosed the problem and repaired it quickly. They also provided me with a loaner free of charge during the repair. The lobby and lounge are elegant and provide complimentary food and beverages. They are very honest and will walk through the selection of vehicles as well as transfer vehicles from other locations if they do not have one available. I have been driving the Infiniti brand for close to a decade and I truly appreciate their high quality, prediction, power and attention to detail. The level of professionalism and honesty instills confidence in VIP customers and members. I look forward to many years of excellent service with this company.

Summer did an amazing job as my service advisor and my vehicle was taken care of in a timely manner. With beverages and comfortable seating in the service waiting room, I felt like I didnt even wait on my vehicle. If you need service, ask for Summer! 👍

Easy 5 stars. Came with my girlfriend to help her purchase a car. Trent did a great job with making conversation, being straight forward, and helping the time pass by while we were waiting for insurance. We ran into some inconveniences (due to outside parties not the dealership), Trent went out of his way to drive for 3 hours to get a signature from my girlfriends grandma that was co-signing that was the opposite was that we lived from. He saved us 5 hours of driving and overall a great guy. This dealership has great people.

The service department at Sheehy Infiniti Annapolis has exceeded my expectations. I was lucky enough to work with Summer Sullivan, she is amazing and very knowledgeable. Summer went above and beyond to keep me informed and give me guidance on my car’s needs now and what to keep an eye on for my next service.

I became a Sheehy family member back in February, 2018. I was introduced to Tracy Suter who became my professional Salesperson. I must say hands down, I was in the best hands. Tracy has now moved on to the Service Department and has introduced me to Geoffrey Robertson. Hands down again, great customer service provided by Geoffrey.Thanks Sheehy for always taking care of me!!!

Amazing customer service!! I was in and out within a hour!! Will definitely be coming back whenever I need any service done to my truck

The greeting provided by the young man who met me at the service gate was so welcoming I felt like an old friend. Summer provided awesome service answering all my questions and provided guidance in following up with my car’s needs. My car was clean and ready to go within the time promised. I really enjoyed the service!

Sheedy INFINITI of Annapolis has awesome Customer Service. SUMMER was very nice and courteous. She is awesome!! I will always bring my car for service!!!

My first time experience at Sheehy INFINITI of Annapolis was exceptional! Yanni A. provided top-notch customer service to my spouse and me from his initial greeting through the end of our transaction, and even beyond. As thoroughly satisfied Q60 buyers, we recommend Sheehy INFINITI of Annapolis and, most importantly, Yanni A. as your chosen Sales Consultant.

Picked up a ZO6 corvette today. Car is awesome and it was the easiest purchase of a used vehicle I ever made thanks to my sales guy Geoff. Would recommend to anyone !

I recently intended to purchase a used car from this dealership. Had the entire deal worked out but there was an issue with the car that needed fix. I was assured that the car was “reserved” after completing their credit application. After waiting almost two weeks I find out they sold the car to someone else. Very disappointed and will not do business with any Sheehy dealership again.

Brian was really hands on and helped me in every way possible. He has great energy and is very professional. I would definitely recommend this place. Everyone go see Brian for all of your Infiniti car deals right now!

Summer was absolutely amazing and very knowledgeable. She answered all my questions and spent a lot of time with me. Some are even gave me her business card until me to give her a call anytime except Tuesdays I believe. However after leaving for the point check on the vehicle there is a noise coming from the driver rare side tire.

The service department of Sheehy INFINITI is top notch. The staff members are professional and friendly. In addition the waiting area is clean and well maintained. Keep up the great work!

Sheehy Infinity service is the best! Convenient and reliable. Phil Lark my advisor is wonderful to work with. Love the complimentary car wash and vacuum!

We traveled from Pittsburgh, Pa area. They were awesome at the dealership. The car was extremely nice. Sheehys made the process so easy. We had a fun ride home in our Camaro. Made my husbands dream come true. I thank you from the bottom of my heart.

I have bought 2 cars from Sheehy Infiniti. My most recent sales experience was the easiest auto purchase I have ever done. My sales associate Bing Chen was friendly, knowledgeable and very helpful throughout the process. I also have to say the service department is great as well and my service advisor Paul Abel seamlessly takes care of my auto service needs. I feel I have gotten good value and have been treated with respect and integrity for both sales and service.

First time car buyer here. I went to this dealer ship with my Dad and brother and our experience was phenomenal, shout out to Bing Chen. He made sure all of our questions were answered, gave us nothing but honesty, and got us plenty of water to keep us hydrated on a 90 plus degree day. Paper work kept us there until 40 minutes over closing time, although I’m sure he didn’t need to Bing stayed just to make sure we left with everything we needed. If your looking for an Infinity go here and ask for Bing Chen!

I just purchased an Infiniti QX 60 from Sheehy. This was the best experience buying an auto that I ever had. My salesman Phil Matthews was the best. Phil really knows his stuff he answered all my questions with ease. Thanks Phil and thank you Sheehy Infiniti you are the best hands down.Update September 29th had my first oil change at Sheehy, Summer was excellent she gave superior customer service. I had an appointment they greeted me as soon as I pulled in. Everyone is so polite and friendly. Thanks Sheehy once again for not letting me down. The best dealership hands down in Maryland. If you are looking to purchase a car ask for Mr. Phil. Tell them Angela Moore sent you. You will be glad you did.

First time having service work done at the Annapolis location and Im very happy. My service advisor Summer was knowledgeable and helpful. Very professional folks.

Fantastic service. Dropped car off And in 2 hours had the problem resolved. Extremely courteous and professional and professional service personnel.

Tracy Suter was my service coordinator. She greeted me with a warm down home welcome as I felt like family long missed. What a treat it was, the same vehicle she helped me purchase for my wife is the vehicle we got serviced. SHES A GEM!

From the original sales and purchase experience (Newton) to follow-up care nearly one year later, SHEEHY Infiniti and Lexus (namely Chris) have been truly incredible!The customer service is 10-Stars and to say that Chris and his team went “Above and Beyond!” would be a gross understatement. I was experiencing struggles with my used-vehicle that I purchased without warranty and I received the total VIP 10-Star Diamond treatment that you would expect from a Mercedes or Lamborghini dealership! They came to tow my car two hours back to Maryland, conducted tests, and repairs all at my convenience so that I had a reliable vehicle to get to and from work, serve my country, and take care of my mother.I had an INCREDIBLE experience and would HIGHLY recommend doing business with SHEEHY Lexus and Infiniti. I trust this dealership with my life and car and would encourage you to do the same! Really an awesome place and blew me away setting the bar enormously high for any other dealership to even attempt to match in the future. Thank you, Chris,! WC

I really love my experience with purchasing new my car. Everyone from Nick to the finance manager were super knowledgeable and helpful. I felt i was getting the best for my money as well as my needs. I appreciate Nick’s professional and none sales approach. He really just wants happy customers. It’s not just about getting a car sold. I’m officially a happy Infiniti car owner. ☺️Thank you all!

Salesman Yanni was awesome with his assistance and knowledge. 10/10 awesome service, Thank you again.

Always quick and easy scheduling. Exceptional customer service from Tracy, she is always informative and goes above and beyond to take care of me and my car needs!

I purchased my car, QX30, back in November 2020 and my experience with Nick was absolutely phenomenal. He even stayed late after his shift to make sure my buying experience went well. There’s was absolutely no hassles or issues.I recently came back for service and Phil assisted me. The service went well and it was pretty quick. He even Told me when I should return for my next service. I’ll be looking forward to coming back.

Sheehy INFINITI Of Annapolis is the best INFINITI dealer ship around that truly value its costumers in every single visit I have been! Working with Tracy and the technician was absolutely an amazing experience and they got in working order my convertible top of my car that I thought would never see it happen!

It was great to receive timely, courteous and professional service. In today’s world, many places have employees who show that they don’t care, but my experience was a pleasurable at Sheehy Infiniti.

This was such a pleasant experience! Fantastic young man Nick Verklin my sales consultant had my car parked out front of the dealership waiting for me. He was such a gentleman and went out of his way to make this car purchase go so smoothly. Super satisfied with my experience at Sheehy of Annapolis.

Besides the fact that I love my QX80 and had a QX56 for 12 years prior. The reason I continue to go back to Sheehy INFINITY of Annapolis is the service team.Many talk a good game, but Sheehy INFINITY of Annapolis delivers for their customers.Thanks for all your help over the years! Excellent

As always, a wonderful experience at Sheehy Infiniti, their staff always reaches for the moon to service our needs and take care of business. Our vehicle is always clean when returned to us and everything is explained in full detail prior to the service being performed. Love it!!!

Awesome service! Will be a long time repeat customer. Wouldn’t take my Infinity anywhere else.

I brought my truck in for repair on the sunroof. Matt and his technicians were able to come up with a work around even though my vehicle was not the brand sold it this store. Using their service department at another store they came up with a plan and were able to fix the problem with my sunroof.

Found a used Kia Optima at Sheehy Infiniti of Annapolis for a great price online. Visited early in the day and was promptly greeted by the salesman Bing Chen, who provided me with incredibly helpful information on getting the car titled with a family member. Bing was instrumental in trading in my Camry and keeping me well informed during the entire purchasing process.When it was time to take care of financing, Bing and the finance manager, Chuck Thompson, presented me with several options for financing the Kia and never used any high-pressure sales tactics that Ive encountered at every previous dealer car sales Ive experienced before.Bing and Chuck made the entire process simple and painless, thanks guys

Great customer service from Geoff my sales consultant and Josh the sales manager. I am very happy with the this car buying experience.

Tracy was very helpful and explained the 100th Mild check I will need soon! She always communicated well on anything that needed to be fixed on my car. I loved the ability to text invade I missed the call. Working. Thank you!

Our salesman, Nick Verklin, was extremely helpful. We are so happy with our purchase.

Mr. Brian Miller was AWESOME!!! Very helpful abs very informative. He even hade a few jokes up his sleeve. If your looking for an AWESOME guy to buy a vehicle Mr. Brian Miller is your man. Run don’t walk to Sheehy Infinity of Annapolis abs ask for Mr. Brian Miller!!! Again Run don’t Walk!!!

Great service and great value for price. Paul was great from service department

Love this car dealership. They are kind, efficient, clean and caring. I always have a positive experience. The last time I went my work took an hour longer than expected BUT that happens :) great place

Great service for my VIP oil change, tire rotation, and car wash. Sheehy of Infinity is very professional, clean, and Covid conscious. No hassle, no sales haggling or up-selling. I give Infinity of Annapolis 5 stars for integrity.

When entering Sheehy Infinity we were immediately met with a warm greeting. Nick Verklin was my salesman and was the epitome of a gentleman. He took time to learn about me and what I was looking for in a vehicle. When we went for a test drive he explained all the features of the car before I drove it. This was the only salesperson who has done this during my search. I was so impressed with the car, and his professionalism, I bought two cars that evening- one for my son and one for me! It was truly an enjoyable experience unlike the 5 other dealerships I dealt with. I highly recommend the dealership and Nick!

My husband and I always have our car service here and we always have outstanding service. The employees are always great and helpful.

My salesman Phil Matthews exuded stellar professionalism and customer service! When I submitted an online inquiry regarding a vehicle that I was interested in, Mr. Matthews responded promptly with detailed information about the vehicle in question as well as scheduled an appointment in order for me to visit the showroom & test drive the vehicle. Mr. Matthews also has excellent time efficiency, I was in and out for the entire process! I definitely will be referring individuals to this dealership.

I arrived at Sheehy for routine car maintenance, and was greeted by 2 very polite gentleman who then escorted me to my amazing advisor. The professionalism and genuine kindness of the staff made me feel important and as a valued customer. The waiting area felt very inviting, all the staff acknowledged the patrons and spoke. All areas looked cleaned and sanitized.The wait time for the service performed, I felt was very acceptable. I received my car back clean and running smooth! Thank you to all the staff at Sheehy Annapolis for your exceptional customer service!

Technicians are punctual with appointments, skilled and efficient in their work, and friendly & professional too. Sheehy has a well-run operation and we are always highly satisfied.

Fantastic dealership!! Trent was fantastic and overall the sales experience was comfortable and friendly.Would buy a car from there again!Update: had to take off 3 stars. Not so sure about using this dealer in the future. The truck i bought had to be returned to the dealer twice for repair, only after 30 or so days of ownership. Yes it was used, but still, disheartening. Second Matt in the Service area has been amazing, everyone else has either been rude, impossible to get, or just not there. My temp tags expire in 5 days and I YET have to hear about the tags from the MVA. I have called twice now trying to reach someone and I might as well out in my back yard and scream as it seems to have the same effect. TLDR: will be all hugs and smiles until you sign the dotted line. then good luck. Except for Matt. Dude was amazing.

I was in and out without any problems. I got great customer service and didn’t have to be concerned about social distancing. The waiting area was appropriately spaced and the restrooms were exceptionally clean. The service team was great and very courteous. A job well done.

The appointment was kept on time. The car was there for test driving when we arrived. Brian, the salesperson, was very personable and responsive. Josh, the Sale Manager, made the right price of the vehicle. Overall, it was a great experience of buying the brand new QX55 at Sheehy!

Nicks exceptional customer service and overall knowledge about my new 2020 Q50 was above par! My overall experience at Sheehy has been one of my best car buying experiences. Thanks Nick!

Very professional, family friendly, and excellent customer service!

I came in for VIP oil change. After being there over 1 1/2 hours, service tech came and recommended that I get rear pads replaced. I was hesitant but wanted to do what was best. Upon checking out, I discovered $335 for Labor?! And it took less than an hour from the time you recommended?! SERIOUSLY?! You do the math. How can you justify this? I believe in paying folks but this is outrageous! Not feeling so VIP.

My first Sheehy experience!! Wonderful, the best I’ve ever had at a car dealership. Bing Chen made it easy, smooth, polite and very professional! I recommend Bing Chen and Sheehy to everyone shopping for a car

Great service at a reasonable price. Very pleased.

It was a great day and an awesome experience.. I will be buying my next car or truck from them.

Very nice experience. On time quick service. And we have a Ford F150 not an Infiniti from Sheehy Ford of Springfield will defintely go back.Thanks to Phil, Steve and Jeff and the rest of the staff

I went to this dealership although a greater distance from home after being very dissatisfied with the lazy, minimalist effort service I received twice at Infiniti Marlow Heights. Utterly ridiculous. Especially for someone that knows a little something about automobiles. So I made the trip to Annapolis and I was not disappointed. A great experience beginning to end. A customer should be looked at beyond creating an invoice, if you want them to come back. I was actually able to tell someone (Summer my service reps was wonderful) what my concerns were and they were addressed. Bottom line, I wont go anyplace else as long as I own an Infiniti. And if you like being treated well, you will too.

Sheehy Infiniti of Annapolis Service is always easy to schedule an appointment; they are courteous, service is always completed on time. They complete a thorough vehicle inspection and provide a printed result. They never pressure to “sell” unwanted or unnecessary service. And they return the vehicles freshly washed, cleaned.

The Infinity of Annapolis has outstanding customer service Nick V. Was very polite with assistance me with my test drive an processing my paperwork .. Chuck he is the man with the plan he let me pick what was important for me an not the sale(outstanding) these guys real take care of there customers oh yes the two ladies at the front desk very polite an most of all Christian (management )thank you for stepping in to assist with getting me started so overall if you are Looking to buy a infinity this is the place to go ....Looking for great customer service this is the place to go.... thank you all!!!

Took my car for an oil change and VIP wash/vacuum. Everyone (from the shop guys to the woman who checked me in) was extremely friendly and professional. Their waiting lounge is really nice and I was able to knock out some work using the free WiFi. The free teas/coffees/waters were a nice touch! Will be back!