These people are just great. Organized, friendly and professional..very helpful and they can simplify pretty much anything that we dont understand or have been trying to figure out. Oh and no high pressure sales pitches either..theyre just there to help..and they sure do. A lot of places ( especially service providers for phones) should take notes from these guys. Great job Spectrum..thank you

Answered all my questions help me put together a new package he was very polite and helpful

This place is a joke. Had to sit here a hour because everyone to busy selling phones to help people paying bills. Before you say use kiosk its broken

Why are there only two people working when you are now selling cell phones? Simple, have a line just for equipment return!! AND if you go MAKE AN APPOINTMENT. NO ONE TOLD ME THAT when they gave me the address to return equipment. It took me 40 minutes of my time to get a new modem. Not happy. Spectrum, do better for paying customers

The service was slow longer lines but they were nice polite 👍 and service 🙄 good

Very very unacceptable experience. Sat there for two and a half hours three people barely working. Talking and just hanging out like they was at home on the back porch chilling. They would wait on One customer and then take a break come back wait on one more person hang out for them for a little while and then go back to another break it started it it started at 12:30 we finally left the store a little after 3:30 3:45 there was 14 customers still there when we left. If you can do it online be your best bet dont ever go in that store worst experience ever happened was expecting ever..

Had internet issues. Give me new modem.Then router.Everuthing is finally ok.Was belkin router

2 Customer Service People & 8 ppl waiting. Rather we need more stores in the area & or they need more help! Mind you, I stood in waiting for 15min and nothing changed.. Other ppl left before I did.

Very slow, incompetent business.You will have quite a wait.I was still getting harassment from their collection agencywell after I returned the modem .(The extra one that Spectrum sent) That wasnt needed.Very disorganized company.

No waiting. I was returning equipment. Associate very knowledgeable and personal to interact with.

9 customers and three employees working. Two of the employees were actually helping one person on the same issue. Good entringer being a hurry to help anyone at all. Some customer stated theyve been waiting for every 30 minutes.

Customer service was wonderful . Very happy with the help I received .

They need better customer service here.

They need Moore people work all time.

I just returned some equipment and had my account reviewed. The gentleman was very helpful and answered all relevant questions.

Very professional from the call made to schedule to the guys that came out. The guys that came out were very courteous and knowledgeable.The guys found the issue, explained and showed what was wrong and what needed to be done. Job was completed in a timely manner. They cleaned up the work area and made sure the dirt was packed. Will definitely use them again. Will absolutely recommend them to anyone who needs their services. Thank you to everyone from the call to the end result.

Had appointment and went right in. No wait, got product and left. Simple as that

Switched to spectrum mobile last Saturday and had to order my wife’s phone. Woman Saturday morning, I think here name was Jennifer, was extremely knowledgeable and fast getting our initial request done however when we went back to change over my wife’s phone when it came in the mail the guy Chris didn’t not seem to know what he was doing at all. Service for spectrum mobile has been good so far but there customer service is really good or really bad and rarely have enough workers actually in the store.

The Wi-fi is great never had a problem out of the years I been having it. But every 12 months my bill goes up $20 more.

Everyone I came into contact with was friendly and ready to help.

Great Service friendly Peoples

I had use the wifi service for my new home some days agoAnd the wifi after few day create is not workingDon’t use their wifi service guys

Customer service representative very nice and helpful.

Fast service.

Bad customer service overall.. gave us device and said self install should work. Obviously it didnt work which is understandable but technician appointment was set up 3 days in future in this age. And kept getting delayed. No tracking, no call until you call to check on status.

Very reasonable, very helpful and the staff helped my disabled friend with Quality fast service.

Very friendly straight in and out great experience

Waited 1/2 hr. In store payment machine out of order but spectrum did not implement an employee to take payments.....

Service was fast, rates still high

We are new to the area and have been waiting for almost 2 months to find out if Spectrum can provide cable and internet. I’ve been on the phone countless times for hours only to get different stories from each person I spoke to. Then I thought we were getting somewhere when the manager of construction got involved. Unfortunately my most recent conversation with yet another Spectrum associate ended with me being told a 200 foot hole has to be dug, despite the fact that we have a special green box by our house, and this can take 39 days. Where do they get the number 39 from? So bizarre. Meanwhile, the construction guy no longer returns our calls. Why are we dealing with this? Because Spectrum has a monopoly in our area and we cannot get service from anyone else. I can’t wait to hear about our “special offers” after our hole is dug.

My bill has went up from $50 to $75 in the past 5 years thats a %10 yearly increase just for internet. I called and wanted a ccx explanation they try and up sale to bundle I dont want your tv or phone service. Will be cancelling soon.

Nice place. Not enough verity of food to chose from. Prices too high.

Tony was great at helping me with my equipment and Im very thankful to have a spectrum store to go and ask for help

I had a problem with my phone.. And the girl fixed the problem. Great job!!

Three different times i called they said we could get it where we live everytime the worker would get here they would tell us we couldnt..this is crazy end of our street can get it road across from us can get it but they want bring it all the way down our road so we can get it...make no sense at all.

Horrible customer service. Long waits, skipping over customers that have signed in.

I think it is low of charter to increase prices during this difficult time, some are really struggling to survive and keeping internet for ourselves and children for school is hard, being at home all day cost more, we all need to help each other State Farm helped customers Wells Fargo helped their customers but the love of money is a driving force with some

Great friendly service...and Tammy gave us awesome customer service!

Update: I made the switch and I love itYall, this place is pretty Awesome!! I would also like to add they now offer mobile service. I will be switching from my current s****y service paying $60 a month to Spectrum. They run on Verizon towers, which is even better. Im saying with internet/wifi and mobile ill be paying around the same or few dollars less. Id be crazy not to. Anywho yall look into it for yourselves

Brittany Shaw was amazing! She made the process painless and went above and beyond to help us out.

We walked in to pick up an additional cable box and the place was packed full. We signed in and had 19 people in front of us and they had only three people working so I knew we would be there for hours, wrong! 20 minutes later we were out the door with box in tow and did I mention none of them seemed the least bit flustered? Great job!

Ok but was slow

Its not what it advertises! I ordered the special new cellphone and Internet bundle and then moved to a place where Spectrum did not service. Well, I got stuck with a phone and had to pay the regular price of the phone service plus $20 per month because I canceled their Internet service. They kept charging me different prices; I never had to argue with someone as much as Spectrum. No one knows what they are charging you for and why! What a disaster! No contract. Right!?! BS! What a mess! Dont change over to Spectrum now, try them in a year.

We used to have spectrum. So this Sales rep came to our door, without a mask on, my grandmother is over 80 years old with her own health problems okay. We called and asked are they allowing their Reps to do this? Their response.. they dont have procedures for this kinda thing..Are you kidding me?! We are in the middle of an pandemic right now of course there are procedures! You go so someones house, you wear a mask! and you sanitize your hands when you cant wash them!This has been going on for months! You arent new to it Spectrum.

Ok

I went in the other day to use the kiosk to pay my bill and of course it does not give change back and thats kind of frustrating and theres always a line there so you always have to wait a good while to get service

Quick and easy.

I had internet service from Spectrum for a year at $49.99 which was great. Then I moved.... they raised my price to $64.99 without telling me. Then I had to call on 3 different occasions to get my service transferred to a new address in a city nearby. My 3rd call I was transferred to 5 different people and on the line for 1 hour and 20 minutes before finally getting my WiFi turned back on. I thought everything was good. Tonight I got an email stating my next bill is $120 because I did not turn in the equipment. I literally moved and took the equipment with me in order to continue my service. I now have to call back AGAIN and hope they take the charge away. I have been really patient with this company but it’s frustrating that they are trying to take my money and give terrible service.

Great job modernizing the dreadful experience of visiting the cable company. You sign in when you arrive and your name goes up on the monitor. They call out your name when it is your turn. Very efficient way to process their customers. The store is clean and inviting. It reminds me of going into my mobile phone store (remain nameless). I guess Spectrum offers that service now too, although I have not tried it. Big improvement over previous experience.

The first thing you do as you enter.You have to sign in. The sign needs to be much larger. I wouldnt of known what to do on my first trip, if this nice lady had not told me I had to sign in and have a seat.Then theyll call your name. After about 15 minutes of waiting, my name was called. Luke was very nice and helpful.Nice comfortable seating.The wait wouldnt of been as long if the specialist had not been standing around talking to each other.Over all it was an okay experience.

The associate was very helpful to me. She helped me trade in my equipment and get what I needed quickly and efficiently.

I go in to the kiosk machine pay my bill and I am done.

Very helpful and was very patient with me, great staff working there

Im with my dad there

Got what I needed to get done in a timely manner

All month doesn’t matter rain or shine, like today the sun has been out all day. And yet I have no internet. Goes out everyday before 11am and I’m lucky if it comes back on around 8pm. Would love to speak to an actual person but apparently that opinion isn’t available. Don’t feel I should be charged the full amount of the bill when I not able to use it most of the day. Would never recommend 𝗦pectrum to a new customer.

It was a good experience and are always nice to me

I was very pleased with the service that we received on the store! Corey Davis did an outstanding job helping us with obtaining Mobile Service and updating our spectrum service.

Everything I went there to do was taken care of.

I wanted to buy a new phone as a replacement for one that has a broken lens. Should be easy since I am a Spectrum Mobile customer and I had bought the original from Spectrum. They had one there but couldnt sell it to me. Why? They said that I had to order it but then couldnt find my account. Left without a new phone. Maybe Ill try again tomorrow.

I have never had to deal with the WORST customer service EVER the assistant manager Corey, had no idea what he was doing solved nothing of the problem that we were having in the first place, then you have Cory and Jennifer Jennifer is in training and needs to find a whole another field of work Corey needs to go back to training instead of training someone else, I have never been so disappointed in customer service they need to clean that store up ! The girl who helped us needs to be the manager oh in which they don’t have a store manager she helped us as much as her job title would let her.

Went to change my modem yesterday because I was told by customer service that it was probably bad and I needed a new one got a new one and found out afterwards that there was a internet outage in my area. Wow why didnt they know that. Before I got a new modem for nothing.

The wait was admittedly long, but it was mid-day Saturday. Other than that, the service was great. Accurate, fast, and friendly.

Our internet literally goes out EVERY SINGLE DAY. Tired of this. Always have to call and they never help...

Not enough employees to handle the customers

Im really lost with how they run their business. I DO NOT like going there to pay my bill. Why are there 4/5 registers but only two are being used? Youre suppose to sign in but the touch screen has not been working so well. Everytime that I go there is a good 10-15 minute wait. Line is always at the door. Staff is friendly. I currently use the kiosk so that I can get in and out.

Very helpful staff, other than the wait, very pleased

Worst customer Service experience in my life. Wasted 4 hours on the phone and they couldnt process my order. I thought they were in the internet business? Staff are like robots and useless.

Customer service was great

Very friendly and knowledgeable technicians. Had my internet connected in no time at all. Service with a smile for sure

Brittany was very helpful & kind.

Fast and easy

Great staff, stupid service, And slow!😠

Great staff great knowledgeable doctor really good selection of glasses

Waiting takes way too long, they need more people working the front desks. But great service once your finally ready to be called.

Over priced!

Easy equipment return, unfortunately they dont have service where I now live. Higher prices but I will miss their reliable service and fast internet. 😥 3 stars only because of prices not service.

Fast and friendly service. With good monthly plans

It’s great every time I walk in there’s this long line and nobody at the “pay your bill now” so I walk past every one in line walk up to the atm look-a-like pay my bill in under 3 min and soon as I walk out the faces in the ppl in line are priceless priceless I say

Last year we got a phone for my granddaughter for christmas, we are on A FIXED INCOME and we asked them to set payments on the FIRST of every month and I come to find out theyre moving it to the 22nd of every month, we used to have their tv services but they kept making the prices higher. I dont understand why they cant just listen they arent gonna get much from us no matter how hard they try!

Nice employees helpful

They were rude to me and did not help me

So far, so good!

Awsome. Everyone is very polite and generous. Everything was explain with care of Dr . to staff.

I had been having issues with my internet randomly disconnecting ALL the time. This went on for weeks before it occurred to me that it could be either my modem or router. Of course, I had no way to identify the culprit so I was going to try exchanging the modem first. Until that day, I had no idea you could get routers directly from Spectrum, but its a better deal than buying an expensive one youre stuck with. The associate who helped us also switched us from a Charter plan to a Spectrum plan that left us with the same monthly bill for faster internet speeds!

They obviously were at a change of shifts and it took a while to get waited on but only a moment to get accomplished what I needed

Hooked me up with what I needed.

Long line only 2 people working

They were helpful and listened to my needs.

Associates were very nice, however the place was packed with customers and only 2 employees

Being able to pay at the kiosk makes it so much quicker and easier

They are so slow, spectum Needs a better system when you walk in to do business! Two people serving 20 customers is ridiculous.

Very dissapointed in Charter as a company! Best internet speed, and internet service! The cable is to expensive, and unlimited home phone is cheap! But then there is the cell service! Here lies the MAJOR PROBLEM! You can not pay cash for your service! You must register my Debit Card! Then you cant choose you due date! Its formulated in there system! Every month they hit my card when no cash is there! It is on the 30th of each month, bill is due! My pay day is 4 day later, and they wont change it! So i have to pay a $35 dollar fee for each time they try to charge my card for payment! Charter says there is nothing they WILL do! I get paid once a month! Very unfair! And cell service is not too good on certian phones! In otherwords, buy a expensive phone, get great service! Very sad to run a company like this!

Place clean the guy that was help very nice guy

My boyfriend and I just bought a new house and I have been on and the phone with multiple companies, all of which have been extremely rude and un-helpful. However, Shameka, at spectrum call center was extremely helpful, nice, and great at her job! I personally have worked in a call center and understand the stress that comes along with the job. By far the best and easiest phone call Ive made today. THANK YOU SHAMEKA!!! Keep up the awesome work!

2 years of cell payments, paying off 3 phones, 10 years of cable payments was not good enough to finance new phones. They apparently dont want to keep existing customers with an excellent payment history.

They are prompt in service

Sorry service all my care about is selling their phone phones they dont care about the internet people anymore some of Associates are very rude

Noone bothered to tell me that the 30 meg would not drive the Spectrum Stream TV. My TV service is bad and I tried to talk with them about it but they wanted to make me talk with another team. I felt like I should have been credited with the TV and allowed to upgrade the internet speed.

Service was awful, I waited almost 2hrs just to turn in a box. Im going back to AT&T. I no longer want to be bother with these people. Its to expensive anyway. Just to watch t.v.