I have taken my pets here when I cannot get in to my vet and their staff is very caring and professional. During these times with Covid it is very hard to get pets seen everywhere, so be prepared for a wait time, in your car, in the parking lot so you do not loose your place. I appreciated that they assessed my Zoe as soon as I checked in to determine that she was stable and okay to wait. They will put emergencies ahead of you and that is understandable and I certainly agree with it. I waited 6 hours, but for me, I will do whatever it takes to help my fur babies. Thank you to the staff for all you do for all the animals.

From the receptionist to the vet tech to Dr. Richardson - everyone was amazing! The vet tech quickly got a thorough history and physical of my pup and even gave some quick tips during the discussion. Dr. Richardson was able to take the information provided to the tech to understand my pups situation and quickly came up with a comprehensive treatment plan! It was a collaborative encounter that resulted in the best treatment for my pup. I really appreciate you all!

Brought our 9 week old puppy in at 5:00am. They rushed us right to a room and assessed her condition. She was lethargic and laboring to breath. She was in anaphylactic shock. They stabilized her quickly and checked vitals every 20 minutes until they were sure the medication was working and she was okay to go home. They were busy as could be, phone ringing off the hook, emergencies pouring in the doors, but kept their composure and were polite and so helpful. We were there for several hours, but we are taking home our puppy….. alive, so well worth the wait. Hats off to these folks! They deserve respect given the amount of stress that runs through this clinic on a daily basis. So grateful for them. This is the only 24/7 clinic around…. Be sure to show them some ❤️!

The staff at PET Emergency Treatment were so friendly and helpful! Dr. Riddle saved our dog from a twisted gut with an emergency surgery in the middle of the night. He kept us in the loop every step of the way! We are so grateful that he and the technicians were available overnight to help our dog, as his condition could not have waited until the morning. I can’t recommend them enough and am so happy to have a 24-hour animal hospital in Alaska.

The staff was friendly, courteous, and helpful. They were thorough in his exam and gave me all the information I needed to make an informed decision about his treatment. They were up front about pricing so there were no surprises at checkout. My only complaint was the wait time. I understand it is an emergency animal hospital but we spent about 7.5 hours total there, it was almost 5 hours before we were even taken back.

Thank you for taking such good care of my little man, Brooks. He was attacked and bitten by a large dog. He’s healing now today because of your compassionate care, praise God. I appreciate you. Thank you for all that you do.

I had an appointment for my cat for an ultrasound with Dr. Walton. He discovered my cat’s problem and explained it well. He answered all my questions and was wonderful to deal with. His techs and assistants were all so kind. I would not hesitate to recommend Dr. Walton. He is a very good vet and his staff were wonderful to my grouchy cat. I feel lucky indeed to have my cat cared for by Dr. Walton and his team!

I came in last night after my regular Vet couldn’t fit me in and Midnight Sun was closing. Our 5 day old puppy wasn’t eating and fading. They got me right in as I walked in the door. Such professional and compassionate staff.The late night receptionist was so wonderful at handling the front end.so CaringBand compassionate. I told her she was the perfect person for this position.The Veterinarian was very clear in her explanation of what to do and the vet tech was awesome in teaching me how to do the feeding tube. The charges were very reasonable as well. Surprisingly reasonable.Sadly puppy Aunna-Bella passed away this morning. I know that new moms and single puppy’s are less thriving and they did all we could do for her. I strongly recommend this Pet emergency hospital.Thankyou to the staff.

First of all this is a crazy busy place! The staff front desk and medical staff do the best they can! Be patient and kind! Fortunately, their order of services is based off the patient severity. I waited to get in for four hours the day before. At that point it was not a life/death situation. I was transferred from a clinic the following day back to the Pet ER for an emergency surgery. My 2 yr. old male had bladder/urethra stones making him unable to pee. The type of surgery needed was very involved and there are only a few surgeons in Anchorage able to provide it. Fortunately, the Pet ER had one of these surgeons coming on in two hours. Dr. Diederich is one of those amazing surgeons. She was able to make my pet comfortable until she was able to take him to surgery several hours later. Surgery was very successful and he is recovering well. Dr. Diederich followed up to ensure he was doing well and also with a complete (17 page) medical summary! These folks are amazing! They are just super short staffed for the volume of incoming ER patients, so please be patient while those with life threatening illnesses or injuries are severed first.

I have been here a few times (unfortunately). I only say that because Pet Emergency usually does not mean a good thing. The vets/techs and people behind the doors have always been knowledgeable and the front desk is helpful and kind, even considering the demands they are under to get folks and their animals taken care of in a timely matter. The wait is long and usually costly but there are not many other options when you need the immediate care for your animal. At this visit my dog ended up needing a scope procedure to retrieve a foreign object from her stomach. I was THRILLED that the technique worked and surgery was not necessary. I spoke with my regular vet and they did not have the scope equipment to even be able to attempt the job so I was glad I went to Pet ER. It was over $2k to have the procedure but I am hopeful that my pet insurance will help alleviate the cost. I, of course, was very happy with the outcome and that my girl is going to be okay. I always pray for the people in the parking lot and the animals inside when I drive by! It is a tough place to be but I am thankful that there are people out there to do the hard work of helping our beloved friends (pets).

I cant imagine what they go through on the daily. It was a hard day, and Im really thankful for all the help and care from the crew. Be good to them guys, its a wait because they are so busy. They took care of my fur baby. Im so thankful ♡

We had to take our dog in late last night after a cyst on her back burst. Tier One was closed when it happened and Midnight Sun told us they were incredibly busy and to try to take her to one of the other emergency vets. After reading the reviews, we were honestly scared to take her here. But, we were pleasantly surprised! We waited about an hour and a half to be seen and our appointment itself took maybe 30 minutes (so 2 hours all together). This was actually very quick compared to how long we’ve waited at Tier One before! Everyone on staff was incredibly kind and helpful. We had no issues whatsoever. I’m really glad we made the choice to take our dog here, I would go back if there ever was another emergency! (We did go on a slow time - so this likely affected our wait time. All emergency vets tend to be long waits on weekends).All in all the visit ended up costing $280 which is about what I expected going to an emergency vet.

I give this a 2, not a 1, because my dog is still alive and healthy, but my experience felt more like a 1. I went here last week late at night because there was not another place open. It was a bad experience in multiple ways, from the first phone call to the end. I was given the wrong number for the pet poison hotline which ended up wasting precious time, and I was not told about some very simple things I could do after our visit that were free (instead of the $3k treatment the vet would have done) that my vet told me the next day were nearly as effective at helping my dog. The vet tech here was good but everyone else...not so much. It saddens and frightens me that this may be the only after hours option left in Anchorage for most nights of the week. I do not want to go back. I have been to Midnight Sun a few times over the years for emergencies and had much better experiences there.Added 8/23: i would like to add that I really feel for all the folks who work here. I know this is the only option left in Anchorage for many hours, and I respect that these folks are working under crazy stress in a field that many are leaving because of burnout and such trying times. It is a terrible situation all around. I truly believe their intentions are good even if my experience wasnt.Also, I wasnt asking for advice over the phone without the vet seeing my pet, I was referring to treatment I could have done at home following my visit.

We came to Pet ER on Friday night after being turfed by another 24 hour clinic in town that didn’t even look at my dog and just told us he didn’t sound critical and could wait until tomorrow.The staff initially quoted us two hours, but had us in a room and being looked at within 30-45 minutes.The doc on duty took a look at our Beau and gave us her gut prior to performing x-rays which confirmed. After that, she was understanding and accommodating as we made the difficult decision to say goodbye to our old man.Throughout, the staff was kind and courteous, and interrupted our grief as little as possible for the business part.The doc came back, explained everything, then very kindly helped us send Beau over the rainbow bridge. Afterward, we were afforded all the time we needed to grieve and say our final goodbyes.The doc was reassuring and took the time to let us know we’d made the right decision based off the conditions that presented.When we were ready, the staff came in and very carefully removed Beau as we once more said our goodbyes.This was by far one of the worst experiences of my life, but they made it just a little more bearable by taking the best care of both Beau and his humans.I’ll never be able to thank you all enough for the kindness you showed us.

Besides the 8 hour wait outside in the vehicle all night, once we were called in, they gave my Hank 2 tests and in 20 minutes knew what was wrong and was given 3 day meds to get rid of problem. They got right to the point and had compassion regarding our boy and what the prognosis was instantly. Definitely will bring Hank back here if we ever have to bring him again. Thanks to those that help our pets be the best they can be!!

Very thoughtful/caring staff. The Dr. communicated prior to proceeding with further care and provided pricing as well. Thank you all for the great care of our family🖤💗

There was quite a wait, but I was seen as soon as a slot opened up. The staff was extremely pleasant and genuinely caring. The doctor was thorough and suggested an x-ray to determine if there was anything that might show up. The doctor discussed the findings and a plan for care. I trust them with my pets.

Recently had a pet emergency. They were able to take our pet and provided excellent vet care. They were quick and when I called for updates they were friendly to answer and give me prompt answers. Office staff very friendly and attentive. Will continue to use their services.

My dog was taken there on a Wednesday night because of a uti that is ultimately my fault for not watching. They ran tests on him but before that we needed to put a $700 deposit down to do all these tests. We were told by the Dr that our dog would need to have his kidney levels drop before proceeding with the surgery. However my dog didn’t have surgery until Sunday afternoon partly because of his levels but also partly bc of them being so busy or other emergencies. So my dog ended up extending his stay and then when I went in to pick him up, I checked out with one receptionist, she took the payment but afterwards I sat for almost another hour before my dog was brought out -( I had to ask again for them to bring him out after I had seen so many other pets come out and leave with their owners.) They are great and the fact they provide 24 hours service is great. I appreciate all the efforts. What I don’t appreciate is the demand for payment and the lack of information. I was told numerous times I would get a call back but I always had to call in. I would be on hold for 20-60 mins and some of the receptionists didn’t have a clue what was going on and sometimes just sounded more annoyed that I was calling. - these are our babies, family members. Again, not all the experience was bad. Some of those techs and receptionists are really great with the animals and it shows.Thank you again for taking care of my baby and letting him come back home to me. I appreciate you all taking your time to provide feedback. Again, your services are great! Thank you.

You were fantastic...no matter the final outcome. Not only did Dr. Richardson and all others involved as doctors and staff, do your utmost to take great care of Duke, you were also very pro-active with regard to keeping us updated at all times.Youre worth every penny charged, and we love you!

We had to take our dog in because his allergies were really bothering him and we couldn’t wait another 2 weeks for his regular vet appointment. I believe the visit was 2 hours total which wasn’t bad considering that he wasn’t going through anything life threatening, I was ready to wait longer. It did seem like a pretty slow night for them so keep that in mind for future visits. The staff there was really nice and he got the treatment he needed and we went on our way. Definitely more expensive than a regular vet visit so be prepared for that when you bring your pet in. Overall we were pleased with the experience, waiting wasn’t too bad since we could sit in the car and wait for them to call us.

These ladies were so quick and were amazing about keeping in touch with what’s going on and what they have to do. They made my night a little less stressful and took only the best care of my puppy. This place is the only true 24 hr vet care facility. I can’t explain how thankful I am for the team and how well they took care of my puppy. This has to be the only emergency vet I’d recommend to anyone.

My rating is for service rendered. The doctor and staff are everything you could hope for.The 10 hour wait to get in... well what other choice do you have when your loved pet is ill and its weeks to get into your veterinary.The nature of an ER hospital is unpredictable. That said, there should be a better system that would have allowed my pet to be at home. I live 7 minutes at worst from the hospital. My pet and I could have waited for 8 hours at home and still spent 2 more hours in the parking lot to be ready.Maybe it cant be helped. Were going into winter and my guess is this coming year, maybe always, will be even more difficult to mange.

Our Bogie had to have a tumor removed from his mouth which include a piece of jaw bone. The surgeon was a traveling specialist so he doesn’t necessarily work for this office. But all the assistants and office staff were great. They took great care of our pup through surgery prep and recovery. They cleaned all blood out of his fur then apologized when he got blood on himself again right before I picked him up. They continually commented on how cute he was and how good of about he was. Not to mention they squeezed us in within a day. Great pet er!

They gave me the wrong quote, which I paid. Then told me later that I actually owed more and that they messed up. I get it, mistakes happen. But when expressing my concerns and trying to understand what exactly it was that I owed more money for, the woman on the phone with me said “did you really think that this all would only cost $___?” As if I know anything about the prices, like you work there yet you let it slip past you why are you asking me? Instead of trying to work through the situation with me she insisted that I should have known the price regardless of what she told me i owed. I can’t even remember what else she said to me but I asked to speak with someone else due to her attitude and my lack of patience at that moment. That on top of being placed on hold for sometimes over 20 minutes just made the visit unpleasant, though the wait times I can understand as they were busy. The last time before this I brought my kitten in and after only having her for an hour they recommended euthanasia, even offering to do it for free when I seemed hesitant. I refused though and brought her home, 10 months later and I have a healthy full grown cat. I used to always bring my animals to this clinic but I don’t think I will any longer as next time I don’t think I can be so patient with such rude and tactless receptionists or staff that are just rushing animals in and out without evaluating them fully. Do better PetER. I’d recommend you all to chose Midnight Sun instead.

The vets and staff were wonderful with my dog. Every interaction was extremely professional. Even though they were slammed with business, they were still able to take great care of my pet!

I am so happy with the team here. I was so worried about my puppy but I got seen quickly and the doctor was fantastic in getting him assessed and treated. I feel good knowing that in an emergency I can take my pets here and they will be in the best hands!

I really appreciate these folks. Compassionate, and professional. Great communication, also. Fixed my little friend up, after he got into some trouble. Every member of the staff we spoke with had a calm, professional attitude. This was my first trip to this vet, and was very impressed with them. Thank you.

Excellent service the staff from front desk to Dr Riddle and Flori were rock stars took care of my pup and were so kind! Worth the wait!

They expect you to wait in the parking lot for hours to have your pet seen. After waiting for 4.5 hours in the parking lot I asked to be called at home when we were next in line and was told no you have to wait in the parking lot. So I went to Midnight Sun pet emergency and was told that they would call me to come back when it was my turn. If I had stayed and waited at Pet Emergency I would have been sitting there for a 6 and a half hours. Totally rediculous expectation of the clinic. My dog did go there for overnight care. I was told my dog was ready to go home so I went over and still had to wait 1 and a half hours to pick her up.

My small dog was attacked by a larger dog the night before in another city and we had to drive back to Anchorage to find an emergency vet. She was stable and her injuries were not too severe but I got in within an hour as they take pets based on severity. The vet, I don’t recall her name (I was a little stressed) was very understanding and explained all she did and some recommendations. The person who checked me in and the tech were both quick and thorough also. I would definitely recommend PET in an emergency! Thank you PET.

❤I couldnt have asked for a better team! ❤They got Loki in, examined, & treated asap! Everyone was kind, courteous, compassionate, & my poor suffering dog is now on the road to recovery thanks to their knowledge & dedication! The fact that they are there to answer questions & provide support afterwards has been a Godsend! I truly cannot say enough good things about my experience with them! Thank you, team PET, yall are the greatest!👏❤👍

The staff was incredibly helpful especially as a first time dog mom. They were understanding and got our “little” guy taken care of right away. Hopefully won’t need to go back but if I do need to make another trip to a Pet ER this is where I will go. Highly recommend to friends and family with pets in an emergency situation

As always, my Great Dane, Shorty, had a great experience. Went in with a painful broken nail and was treated with excellent care by Dr Riddle and his caring assistants. I have used PET for years and have always been treated with great care.

My dog is old and shes having some issues. I was thankful my veterinarian recommended PET Emergency Treatment for an ultrasound. The customer service was relaxed and helpful. I was happy to hear that my dog doesnt have liver issues when I picked her up, so now Im waiting on the blood tests. I hoping everything goes well, but I can say that Im happy with the doctor and staff at PET Emergency Treatment. I recommend arriving first thing in the morning to drop off your pet because there was no one here at 8AM.If this review was helpful please click the Like button.

After seeing the news report yesterday onthe critical shortage of veterinarians, I realized that I needed to write an overdue review.I suspected my rottweiler ingested a foreign body, and after being told we are too busy by my veterinarian and others, I drove from Anchor Point to Anchorage for care. So to those of you whining about your wait time, add four hours times two for travel time.At this point I will state that I was a veterinary technician for 25+ years. I worked at a emergency hospital for about five minutes because it is emotionally overwhelming.The nighttime receptionist was beyondkind, the technician and Dr.Riddle were patient and helpful despite being so busy.So back to you impatient, ungrateful,entitled whiners...understand there is a massive shortage of veterinarians. If you are curious as to why, and since you have soooooo much time on your hands waiting, read my review of Tier One Wasilla. Then, be kind to and appreciative of veterinarians and their staff, or there will be even less of them in the future.Thank you so much for being there for Lichen.

Great place to take your pet if your regular vet can’t see your pet on the same day for urgent cases. It’s clean. The doctor and the assistant was pleasant and nice. They really explained what they’re going to do.One of the receptionist wasn’t as nice or accommodating. That’s one of the reason why I gave them 4 stars and it was a very long wait. Before they see you and after they see to get your bill. Although they did say the dr has an emergency case. I asked if we could just pay online, to just send us a link or something, they said no. My husband still needed to go to work, and I missed work. We were there for almost 6-6.5 hrs total.I would still take my dog there if I have to. Just hope it won’t take that long again.

Pet emergency was efficient with my puppy’s vaccinations (she needed them immediately after adoption) and, later, when she had irritation (erupting stitches) at her spay site. They are honest about wait times and courteous and patient on the phone. The staff is incredibly sweet and loving to my little gal and clearly they care about their dog and human clients deeply. Maybe 8 years ago we had to say goodbye to one of our old dogs and my dad still has only kind things to say about the staff there and how they helped our old dog and us through that process. I was (and am) very pleased with the service and trust them to do what is best for their clients with a caring touch.

Fast intake and genuine care and compassion for my puppy.

Long wait but to be expected with ER care. The staff was awesome. AJ is awesome. The vet and vet techs all were helpful. I called back about something yesterday and the front desk girl was a bit curt with me, but I know they’ve been busy and probably stressed out. Overall a good experience.

They always take the best care of my pets

If you come here definitely be prepared to wait. I was there for 5 hours before my dog was seen because it’s a first come first serve basis but if there’s an emergency they will treat that pet first. That being said I gave 5 stars because all of the staff were incredible and they aren’t the reason behind the wait time. The receptionists were super patient and friendly with me every time I asked where I was on the waiting list. The vet tech was also really nice and she was great with my dog, Maggie. The vet, Dr. Harmon was also great with Maggie. Usually I feel pressured to spend as much money as possible and I always feel like the vet is in a rush to get me out of the office but Dr. Harmon talked me through different options so I didn’t feel like I needed to spend so much money. She also listened to and answered all my questions. Overall the staff here were really professional and I will go back if Maggie needs to see a vet quickly (as in that day bc the wait will still be long lol)

My guinea pig had some eye irritations. I called every vet that would see a guinea pig in Anchorage and the booking was so far out, that each vet kept referring me to other vets to see if they could get me in faster. After calling all of the vets in town, the earliest appointment was 2-3 weeks out. I ended up going to PET Emergency. I was in and out in under an hour. My guinea pig was taken care of, and the prices were surprisingly reasonable. Highly recommend this place. Very professional as well.

Such a good experience here. Friendly and knowledgeable staff that kept me informed every step of the way with my kitty. Will definitely come back.

Great precautions were taken with Covid. My dog’s care was very good. It was expensive but understandable. If you suspect you may need a cone. Better to bring your own as they are quite expensive from here. It was Memorial Day so there was a wait but great communication. Thank you

The emergency Pet Treatment was a marvelous experience for distraught pet owners. Our cat Slick was not walking on his right rear leg. It was quite swollen and painful. We waited for well over an hour as we had arrived at change of vet shifts. They took Slick in for his exam. It was done quickly and carefully. Slick had an infected puncture wound in the bottom of his paw. They cleaned it up. He had a pain and antibiotic shots. By the time we got home Slick was grooming himself. The charges were not unreasonable and seemed to compare with our regular vets charges.

The ladies at the front desk and techs are awesome to deal with. They really do a great job given how busy they are. We have had mixed feelings with talking to the veterinarians. They can be very short to the point that comes off as rude.

Communication has been a little unclear lately. I know they are super busy, but clear communication can help tense situations tremendously. They did a great job taking care of our cat who was in pretty rough shape. Obvious they care a great deal and do everything they can to help sick and injured animals. Much appreciated!

My small dog ate chocolate covered raisins and was pretty sick. While incredibly busy, the staff was efficient, professional, patient, and knowledgeable. While I wish my dog didn’t have to visit, Pet ER did a great job taking care of her.

The only Pet Emergency facility in Anchorage as far as I’m concerned. Professional, courteous, caring and skilled. I have been elsewhere, and the care and professionalism were sub-par.

Dr Walton AND ALL THE STAFF have been exceptional.When my dog was clinging to life, he had discovered the root of her illness and quickly put her on track to a recovery system . It may be a slow process. but very well worth it. we appreciate there hard work and not giving up on her as another local clinic was.DR. WALTON AND STAFF Thank You very much for all you do and your concern for our pet

Upon arrival the staff was great, they took my baby in and called within 10-15 minutes to let me know what needed to be done and the cost. I said yes, let’s proceed. The tech that called said ok, we will call you with an update once we do the X-rays. After an hour I called to check on him. I sat on hold for 30 minutes to speck to someone as they were slammed. Once I talked to some one I found out they had not even started on my animal because they required a deposit which they neglected to tell me or call to see if we were going to put one down since their lobby is closed. The communication with the tech and receptionist was beyond terrible. Once I paid my deposit they got right to helping my baby and the doctor was amazing. Great communication and answered all of my questions. I would recommend them but be aware they require a deposit to be paid before helping your animal that they may not speak up about. If we knew we would have paid a upon arrival. I’m just glad it was not a life or death situation for my furbaby because he was inside for an hour and a half. That amount of time can changed things in a bad situation.

After I had a very bad experience with the other ER VET I chose to take the dogs to the PET ER and I wish I could have taken my puppy there instead! I took my my two dogs there last night after my puppy passed away the same morning because of a virus. Of course I wasn’t emotional strong and very worried about my 2 other dogs and their diagnoses. The vet techs and vet we’re super super nice to me and treated my dogs so good! I wasn’t worried about them being in there without me at all! They took their time with them, they answered every single question I had and even the vet stayed on the phone with me for 30 min explaining everything I need and wanted to know! 5 stars for sure and I will be forever thankful for them being so nice and sweet to me and my fur kids!!!

Excellent care down to every detail in the treatment of our kitty (aka, our smallest family member). Its has been a while (happily!!) since needing a vet with our animals - what a surprise that our cat was examined from head to toe & each issue specifically addressed. Our pet got just as good of care (if not better!) than a human family member going into a hospital emergency room. Thank you so very much!

The details of our dogs last hospitalization (during the pandemic) are too awful for me to be able to write, but I wanted to express my appreciation for everyone at PET E.R. who helped her. She had a chronic condition for which she was being treated long-term, and they had already saved her life at least twice over--once identifying and removing a cancer. This meant that she got to know the staff, and they got to know her. They not only were compassionate, but it was clear they had created a real relationship with our girl. This was also obvious in the fact that she never feared going to see them.This, and the way that they shared details about what they had observed and their interactions with her, made us feel she was at least among friends when she passed (through no fault of theirs). We also deeply appreciated that they pointed out we could probably get our pet insurance to work with them directly, so we didnt have to keep wondering what would get covered. We did this, and it worked flawlessly, allowing us to give our girl the best possible chance. (Yes, vet care in general is super-expensive in Alaska. This is why pet insurance is a necessity. PET ERs charges are not out of line with what you can expect elsewhere in Anchorage, and they have specialists on staff.)

Just an overall awful experience. An excessive wait time of 8 hours, made us come back and wait for the technician, which was another 2 hours until we decided to leave, awful and rude service as well. We were supposed to wait for the call from the so called technician which never came, all of this for just a simple diagnosis for my puppy to see what was wrong with him, that we never got. Utterly pathetic. Definitely not coming back here again.Update: they did call again that they were ready, a whole 5 HOURS after they called us to come back.

I managed to get a receptionist whose one goal in life was to make things difficult. I explained several times that my dog was in pain and I did not mind waiting but my dog was uncomfortable in my car. And even though I was allowed to get fast food and they could still have me on the waiting list, I couldnt travel the literal 1/2 a block home to make my dog comfortable and still be on the waiting list. Makes no sense. She offered no alternative to make the situation better. I highly recommend she seek a future career at Taco Bell because dealing with patients isnt her calling.

I had to take my sweet doggo in after she suffered an extremely out of the blue full body seizure. She had never had one before - to say I was anxious and worried would be a complete understatement. Everyone from the front desk staff, to the vet techs, and the vet herself were extremely pleasant. They took good care of Kalli, were very patient and explained everything to me thoroughly. They didn’t try to force me into anything unnecessary, called before administering blood tests and made sure to give me the cost of everything up front. They sent us home with detailed paperwork, which included information on the best way to monitor my sweet girl for any more seizures and what avenues to take should another one occur. Overall, I was very pleased with their care and thankful they were there!

Our young puppy had an accident and we are so happy we turned to PET to help. Dr. Richardson was prompt at seeing us due to the urgency of the situation and was very helpful and informative while our puppy was at PET. We felt our puppy was in very good hands during her entire stay at PET. Since our puppy stayed the night and Dr. Richardson went off shift, Dr. Compton took over during the discharge process and was also very helpful. I highly recommend PET and consider them highly professional, responsive and caring for the animals and service they provide. Thanks PET!

Would give more stars if Im able to go in with my pet. Easier for them to show and explain at the same time, instead of trying to explain over the phone. My dog had put cast in 6 weeks ago. I was never able to x-ray photos. 😞

Excellent service friendly and helpful staff they treat the dog ​ with love, and the vet was very considerate of me since I had been waiting several hours She let me go home to rest while they performed the treatment on my dog ​​at no extra cost which I am eternally grateful for that 😍

Very kind and caring team of people from the front desk to the technicians to the doctors. I will say Since the wait times are insane understandably it’s an ER so it’s in order of need I get that. But I would suggest maybe some type of triage process on intake. Situation my dogs ear was actively bleeding blood all over myself and my dog we were told it was going to be a few hours wait and no assistance was offered to me in terms of anything I was just told he was essentially not dying which was obvious. I had to come up with a solution myself and basically ask if a tech had a moment to at least wrap the ear to contain the bleeding while we waited because otherwise he’d be sitting out in the rain bloody for hours. I know they assess the dogs pulse on intake to make sure the dog isn’t in danger that I get but maybe take extra step of a triage type process would be helpful while patients wait to see the doctor. All in all good experience and thanks for taking care of my boy.

My dog, Cooper, was able to get into a bottle of my other dog’s arthritis medication, Rimadyl. He ate a number of pills that surpassed a lethal dose by a significant amount. Pet ER saw him immediately and took every measure to save his life. They communicated often and clearly and with immense kindness. I’m very grateful to them for saving Cooper’s life and helping me to manage his future treatments.

Very kind and knowledgeable! They were able to see my hamster very quickly! Very reasonably priced. I’ve been there with a friend when they had to put their dog to sleep, and they were very compassionate and professional. They even had a room with couches where you could say goodbye in comfort and privacy.

Ver caring and thorough. The wait was loooooong. However, the staff is kind and the veterinarian took the time to explain my pets care with detail and empathy

My 14 year old needed some attention overnight and they did a fabulous job treating my little guy with the utmost care and compassion. I am happy with the team and their excellent customer service.

This weekend was the first time I used the emergency vet. Every employee was very friendly. They were very kind and compassionate with my dog.

Friendly and courteous staff. Took good care of my dog, and kept me informed through everything. Would not hesitate to take him here again.

My kitty had a bad and bloody UTI. I had to wait in my car, but I got the most helpful, caring and calming vet tech who calmed me down and explained the process. They were absolutely packed, and I saw people going ahead of me, they had some critical patients that night. I knew she was in good hands and we just needed to wait. My baby and I were treated with such kindness. Thanks for saving animal lives Pet Emergency!

Took my dog in for a swollen face(bee sting). They took her right in. we were back home in an hour and half, you guys rock! Super friendly, very efficient, and organized! Thank you so much!

Had to leave my older dog for a work trip and he’s on the high maintenance side these days... PetER came through for us when my flight was cancelled and I was delayed a day over the weekend and my husband had to bring him in.Over the last 14 years I have always been able to count on PetER. Additionally, it is a very nice, clean and caring clinic.

My experience in the visit for the emergency service was excellent I am very happy and my pet was safe

They were able to see me quickly and provided a level of attention to care that I dont think I have ever received from a vet10/10 recommend

I would have given PET a 5 if not for the absurd wait times that have been normal since I adopted our blockhead. The doc was great and the staff made our girl feel comfortable while taking care of her kennel cough. We did have to wait 3 hrs (actual) to be seen, which I understand can be a result of emergency situations coming in, although that is still a long time to burn fuel in the parking lot at 5 degrees. All in all I would come back because they treated our pup well and I dont really have an alternative due to lack of competition for emergency vet services.

Excellent wait time. 20-30 mins to be seen and max of 2 hour visit was so great for our emergency vet visit. Thank you! I appreciate you taking good care of my Tuck pup.

Dr. Walton and his team are fantastic. We came to them with a withered and dying pet and Dr. Walton performed a series of diagnostics, discussing the logic and price with us at each step and patiently explaining the technical aspects. When the diagnosis was in, he provided a number of paths forward. We took his advice always, and followed his directions with discipline. Our pet is now in full remission, is active and happy, and is starting to look rather plump. Emily, Ashley, and Jessica are each awesome, and always got back to us to answer even trivial questions. Dr. Walton also has a wild, incredibly patriotic life story. The rest of the Pet ER staff always treated us well, and the facility is always clean and organized.

I cannot thank the PET Hospital in anchorage enough! My puppy fin was showing signs of bloat early morning on the 25th. We rushed him in with the thought that we would have to put him to sleep. The same thing happened to his pup last summer and we were told when torsion happens their chance of life is as low as 30%. When we got there they took him in right away and got to work. The front desk lady Elizabeth was wonderful, she was able to get care credit to go through for us when it wasn’t working on our phones. We wouldn’t have been able to afford the 3,000 dollar surgery not to mention the aftercare involved. They were confident that the surgery was going to work and assessed him with an 80% chance of it working. After he was in the clear they stayed with him and sent us pictures and updates daily. When we called about twelve times a day they kept their patience and were very kind to us. We went to pick him up today and the nurses came out with him and were very kind and gentle with him. They explained the aftercare to a T and answered the multitude of questions and possible scary outcomes of the at home care system. They will continue to follow up and we will take him in for his checkups and appointments following up. I honestly couldn’t have asked for anything more. I am so grateful and wish the best to all of their amazing life saving employees. ❤️

They always do such a great job at PET. The doctors and staff are top notch and give wonderful care to the animals. So comforting to have them available 24 hours.

Went in the early morning, to check my puppy out. We got called in immediately. The whole stuff was friendly and super helpful! They called and ask for our approval before they did any additional services!

Amazing! My dog ate something toxic in the middle of the night and we had to drive to PET emergency as they had advised us to come in. As soon as we walked in they took my dog back and induced vomiting. I had never taken my dog to a vet for an emergency situation before and I was very worried and stressed out but they were very compassionate and I felt they cared about my dog as much as I did which eased my nerves.

PET emergency was able to get my pet in and evaluated quickly. They found the problem and immediately got on fixing it! They kept me very informed of what was going on which was very appreciated! Would definitely go back for any pet Emergency!

They were kind and made sure I knew what was going on every step of the way. They understood my concern and was very helpful to getting what needed to be done. Their concern for my dog was amazing to see how much they cared for her.

This is a great place, but please stop telling people false information. They told me my pets leg was going to have to be amputated or she’d need to be put down. Just to tell me to try to come back a couple weeks later for her cleaning and they told me her wound is healing great and she will be fine. The amount of stress this put me through. However, this is my go to vet for my pets. They do help in every way they can.

Another exceptional service done for Shiloh today. Well-explained treatment plan and estimated payment. Thank you for great service for our pets!!!

The staff is amazing and very friendly, but the wait time is extremely long so be prepared for a long wait. We waited about 5 hrs to be seen. They apologized for the wait, but still 5 hrs is an insanely long time.

My dog got ahold of a porcupine on a Saturday. They got him in and out quickly! The staff was very nice and it was very reasonably priced especially for an emergency vet clinic.

Dr. Allison Melocik saved my dogs life!!!! My blue heeler Annie had a very puzzling case. A otherwise healthy active happy dog went from running 7 miles on Sunday to collapsing on her face every time she tried to stand up by Wednesday morning. She also scratched herself a bald spot on the first leg she started to limp on. All the normal blood work and x-rays came back normal but even bending her front legs at this point caused pain to the point she cried.Running out of options and pain meds only making her cries more mild when we bent her legs, Dr. Melocik and her team really put on their out of the box thinking caps. But we had discussed how she has traveled coast to coast spending significant amount of time in states where there were ticks more commonly found. So they ran a test for Lyme disease and bingo. My poor Lil girl has lymes.After finding that and checking her liver functions and that coming back normal, she knew the proper treatment and medications to immediately improve her condition and get her on her way yo recovery. Big shout out to a dedicated Dr. Allison Melocik and her team who did an excellent job today. The other two pettos are happy to have their sister home.Annie and my family thank you

We’ve been waiting 3 and a half hours for service, our dog could be dead by now. I’m offended and will never been coming here again. Horrible just horrible

My dog Noel ate a big box of raisins right before Christmas and she was seen right right away. The staff were friendly and informative and I felt at ease knowing my little best friend was in capable hands. They let me know I could request updates at any time and kept me informed. And based on the fact that Noel seemed to need to say goodbye to all the staff as she passed through I’d say she was also happy with her care

Good team during the time my dog needed them the week of May 13, 2021. I do believe they did what they could for my dog. just make sure if your animal died you follow up on their ashes. No one called me, they said they called and left a voicemail but nothing on my end. No missed call or voicemail. My dogs ashes were sitting there at the pet Er for almost 2 weeks after I decided to call to check today. Tia said they were having issues with their machines in Juneau and anchorage but they did call and leave a voicemail. my issue was no one followed up. Then tia said i could have called if I was concerned and I was the one who called then she said well thats good Im glad you called. Thats terrible customer service. I lost my dog and I was expressing how I felt about them not following up especially if they knew they had issues with their phones. Let me repeat that, Tia said they did have issues with their phones or machines in Juneau especially. Tia wanted to phone fight and didnt care about someone else. She basically blamed the whole thing On me for not checking up. My dad had to go in and get the ashes. He softly told the two girls who at first impression looked like they didnt care that they really handled the phone situation wrong and if they knew their phones were not working correctly there should of been a follow up. The blonde girl said she would talk to the techs.

Took my old man chihuahua terrier Jet there last night to be put down. First time ever going through that so I have nothing to compare it to, but all of the employees, including the doctor, were knowledgeable and kind, and very professional. I would highly recommend this place for all of your emergency pet needs. Their prices are also very manageable.

Ridiculously expensive. Dr. was professional but simple cleaning of wound and antibiotics was more than $800.00. this is a good way to drive away customers. I wont use this facility again if I can avoid it. unfortunately they have monopoly on emergency care in the valley and the choice is letting your loved animal suffer until your regular vet can see them (which is expensive enough) or getting bled of your cash b/c there is no other option. It would be great to see another Vet give them some competition.

Thank you for saving our dog after a grizzly bear took a swipe at her in our yard. So grateful for your service!

They went above and beyond to help us with our very injured kitty Stormy. They were kind, understanding, and patient with us. Ive never been treated so well at a veterinary clinic. Our kitty is back home and he is going to make a full recovery!

Although the diagnosis was terminal cancer the entire staff was incredible and obviously heartbroken as they’d already fallen in love with Forrest our Saint Bernard.

I am a single mom on unemployment. Making the call to take a cat into the vet, knowing emergency care is costly was a hard decision that this clinic did not make me regret.My kitty took ill, I tried several of my usual places but there was no availability. This was my last resort.The staff was kind and supportive, my cat hates the car, but fortunately he didn’t have to wait long. Front reception was gentle and supportive. The DVM got back to me in a reasonable time frame and discussed options for his care. My heart dropped when I heard the costs, but they worked with me to help me find something that would help him and assist my finances. I was able to get him reasonable care and antibiotics. He’s home and doing much better in 24 hours. I’m still awaiting diagnosis, but he has already improved thanks to this clinic and their supportive care. Thank you you kind folk. I’m very satisfied.

Overall a great experience. Very friendly staff.Took longer than expected as we provided phone number of toxicologist with our pet insurance company prior to showing up with our dogs. We did this as requested by our insurance company so they could call before we arrived as ingestion of a substance is a time sensitive issue.

PetER has been a saving grace. My pets have been on some kind of mission to drain my finances and give me a stress heart attack. PetER has been amazing in calmly dealing with my hysterical self and taking amazing care of my fur babies. Thank you all you do and I hope to never see you again this year. ☺️🥰

This staff was amazing! We called at the parking lot, they took her back right away as she had some shallow breathing, slow heart rate. They kept in communication with us, took care great care and now my pup is doing great!It was a big tricky trying to figure out how to get in there. You can’t turn right into the parking lot from Lake Otis or left from Dowling cause of the median. Causing some u turns.

We were at Pet Emergency for 8 hours waiting due to the amount of people going to pet emergency right now because they can’t get in to see their vet for anything urgent. As busy as they were, they’re customer service was amazing and I appreciate the services they offer to us pet parents. They’re staff are great and always polite and responsive to my questions! Highly recommend!