I had an accounting issue that dated back many months before I discovered it. Paul Anderson addressed my issue in a very timely manner and acted as liaison to my HOA BOD to get a resolution. I appreciated being able to communicate via email as it made the whole process go much more quickly than might have been. FIVE stars for Paul, FOUR stars for accounting! :-) but its all resolved now.

The property manager for our HOA is relatively new and is absolutely a breath of fresh air compared to past managers. She responds quickly and intelligently to answer correspondence or phone calls requesting help of any kind. The answers are personable and business like all at same time. I feel we are lucky to have her as our manager.

Noemi Wong is by far the best HOA Management Representative that weve ever had. She is always available and reply in a timely manner. Shes also on top of all our issues, concerns, and needs. As a Board member, it makes our responsibilities much easier to deal with.

This company is very inactive and they don’t have any accurate information. I had an unexpected balance in my HOAaccount which I’m not responsible and I have tried to reach them but no one is there to help. Very poor and lack of coordination, communication and inactive. I was told to contact “Conveyance Dept” to re-solve account balance but when I reach out to them to get a phone number and e-mailed them to get contact no of Conveyance Dept but unfortunately there is no response and I have become helpless.

Paul Anderson has been managing the Real Manage office in OC since December 2020. I am thrilled with his level of service and attentiveness. Great work Paul, please keep it up and I look forward to you staying with the OC office for a considerable period of time. It’s a pleasure to work with you.

As a homeowner, I’ve had the pleasure of doing business with Real Manage, more specifically, with Lauren Dantuono, Community Association Manager - Southern California.Additionally, although this review is a little long, you should take a few minutes to read what I had to say about this organization in order for you to have an informed decision from a person who does not have a hidden agenda like myself and who’s career is built from public trust, selfless service, and made from the fair in impartial service to the community.Bottom line upfront, I am incredibly grateful for the service that Community Association Manager Lauren Dantuono, has provided me with. She is an excellent representation of the typo employee that this company has. By that, I mean respectful, responsive, professional, caring, attentive, and the list goes on.The last thing you should take into consideration is that I’m an incredibly busy man with part-time military responsibilities and full-time local government organization duties, and not to mention the plethora of life duties outside of my professional life. Thus, it is a big deal for me to take this time out of my already busy schedule to provide you, the reader, with a review of this organization in order for you to make a sound decision as a potential customer.

Paul was very responsive and helpful throughout my time working with him on our HOA board. Great service!

Noemi our Property Manger is great! She always responds to our calls and emails I appreciate when she makes us feel valued and supported!

Paul Anderson and his staff worked with me in a timely manner to get HOA fees worked out and to provide the documents I needed for a mortgage refinance. Thanks!

This company has largely been unresponsive to all my repeated requests. There recently was a billing mistake (this is the 2nd time in the short time theyve been the management company) because they overbilled me by 2 months. Sent them an email but havent heard back. I live in a large complex and no one I know is happy with Realmanage. or should I say PoorManage.Even pre-covid it was hard to get them on the phone, Im right now on hold for 10:30.miutes. The message said if no onepicks up the call will be cancelled. Oy vey!!

Lorraine is one of the best I have ever worked with for the Casa Del Vista Community. Incredibly patient, incredibly professional, and certainly on time for everything. I am super happy to be able to work with someone like this!!

I want to acknowledge what a great job Lorraine in the OC office does and thank her for being so competent, quick to respond, patient and pleasant. RealManage is lucky to have her, and, we appreciate the care she takes with handling issues.

I just moved into a new property and needed to take care of a few things. Lorraine the assistant manager is very helpful. She answered all my emails in a timely manner, reviewed and submitted my documents, and got all things done much quicker than I had anticipated. She is knowledgeable and extremely friendly and helpful. Thank you Lorraine!

Being a vendor to homeowners association’s we get to work with all types of management companies. You can tell the type of management company you’re working with because of the clients that they attract. We love working with RealManage Association’s which is a direct reflection on the type of management company they are. We look forward to working with them for many years to come.

I have had some tough issues with Gold Coast Enterprises now known as Real Manage in Orange. However When I was connected to Daniel Mejia he was the only one in the Company who listened and took my concerns in and did something about them. He has always been very helpful. He responds to emails same day when he is in the office and always returns calls. I am big on customer service as I truly believe if your good to people they will be good back. I KNOW if Daniel is working on my issues he will always find a solution and find out why the issued occurred. I would highly recommend him to anyone who has any concerns. I think he deserves recognition from RealManage on his superb Work Ethic and professionalism.

Karen Lua is a wonderful manager to work with! She is always extremely communicative and takes really good care of her board or directors. We have done quite a bit of work with real manage and everyone is so happy with their customer service! 5 stars I wish every property management company was this good!

Asya is the most talented and capable property manager our complex has ever had. I have been on the Board of Directors for 11 years and I can honestly say that this is the first time we have actually been managed.Vice President/Secretary

I have worked with Heather and the office staff and have had an excellent experience! As a vendor this office has been very easy to work with.

I have recently been dealing with Doug and Daniel regarding a roof leak that surfaced during the last rains. I didn’t even know where to start with the repairs. Needless to say I was completely overwhelmed but they made me feel very comfortable and worry free. After the repair was made Doug even reached out to make sure I was happy with the service I received.

Gold Coast/ Realmanage has been managing the association I live in for a few years now. In the past I had quite a hard time communicating with them and felt like my issues got pushed aside. I can honestly say that in the past few months things have started turning around. Doug was recently assigned to our community and his customer service is awesome. He promptly returns my calls and emails and seems like he really cares. My fingers are crossed that things will continue to get better!

I have been trying for 7 mos to settle a dispute and have been given either no reponse or a please wait till we fix our a/r accounts. Amazingly they continue to charge me interest and penalties when my legitimate complaints go unanswered for over 7 mos.. They are charging me approximately $1000 for 2 late fees in the the last 28 years. I hardly think this is real management.

In the short time of only five months Aysa has created a miracle by landing in a situation with an endless list of extraordinary issues, a sea of troubles, but she has been able to navigate the Association out of the storm with a background of experience, dedicated work and intelligence. Aysa’s expert supervision at Monthly Open Meetings is exemplary. The Board and our community is fortunate and appreciative to have a Property Manager who is a total professional.

I appreciate their quick response time and customer service.

I am must impressed with the professionalism and prompt responds from Manager Karen Lua. We are working very closely with her insuring the Board of her associations are satisfy with the work we as vendors are providing at Fletcher, Smoketree and other associations. It’s refreshing to work with a manager who is so approachable and yet professional when dealing with painting project. Love working with her!!!

Since Asya has become manager at Pacific Club she has made a major difference in the administration of the board of directors and the overall running of the complex. Ive lived here for 21 years and have been disappointed and worse by most of the management teams weve had - and weve had a lot. Plus, she is a pleasure to speak to, communicates clearly and responds quickly to suggestions and problems. Im hoping that shell stay with us for a long time.Joan Leesland, Pacific Club homeowner

RealManage manages our Bayridge Community in Newport Beach. RealManage is an an absolute NIGHTMARE to deal with. They are un-ethical, un-responsive, and lack any sort of customer service.

Had to come here for business and parking is absolutely horrible. I drove around the building for 10 minutes before a spot opened up. It appears the construction next door is taking up a fair bit of their parking.

We love working with Heather Johnson! Nice to have her back as our Property Manager.

Heather Johnson is our new property manager for 5383 HOA a property we service and since our first walk I look forward working with her as she was awesome.

The worst Property Management company. I have a rotten wooden post and beam at my unit, its getting worse and worse. Look at the pictures! One of the supporting wooden panels has completely fallen off! Really concerned for my safety. DO NOT FEEL SAFE AT ALL! We talked to Terry and other people since October, and they still havent addressed the issue even after they said they would. I have all the emails and a papertrail to prove that I myself and others have tried to contact them to fix this issue. Terrible that I have to be living in this condition.

I find that The staff at RealManage are very kind and caring and quite knowledgeable in property management. I needed them for my property and they got the job done in a timely manner

I first contacted Karen Lua at RealManage on January 20, 2019 to report a roof leak in my condo unit. Their appointed vendor for roof leaks (JP Roofing) was contacted and they installed a tarp over the affected roof area on January 24th and an estimate of the repair charges was sent to RealManage on January 29th. Since January 24th I have been trying to get the leak repaired and have sent numerous e-mail messages to Karen at RealManage- for the past week there has been NO ANSWER from RealManage regarding my roof leak. With each rain storm the water is continuing to leak onto my ceiling from the roof as the tarp was not installed correctly on Jan 24th and RealManage is not able to get approval from our HOA Board to get the leak fixed.At a minimum I would expect that someone from RealManage would contact me about this problem- but this has not occurred for the past week! More rain is expected this week and I will continue to have water leaking into my unit from the roof and no action by RealManage.A big disappointment with RealManage services to our condo complex in Huntington Beach!From reading some of the other reviews on this website I see that I am not alone in having communication problems with this RealManage office in Orange.Update Feb 12th: The problem appears to be that all communications for the RealManage office in Orange California are first sent to the home office in Texas before being forwarded to the appropriate local property manager here in California. This causes a delay in replies being sent out to the homeowners under the RealManage property management system.

I have conducted business with Heather Johnson in the SoCal office for several years. She is always a pleasure to work with, efficient and helpful.

I have great customer service by noemiEvery time I call she is always helpful.

Heather Johnson out of the Southern California office is a true pleasure to work with from a vendor viewpoint. She is prompt to respond to emails and to resolve any issues.

There is no way to talk with anyone when calling. You leave a message but then no one calls you back.

Heather is very dedicated to her work and is an excellent manager.

Quick, responsive and easy to work with. Highly recommend.

Very friendly staff and I know all the managers here, they are very professional.

Property manager is unresponsive to messages. Communication is very difficult. Although I have called almost two weeks ago, the trash area is beginning to look like a graveyard for broken appliances.

Reported the violation and never got followed up. no information nothing

Great HOA management company in Orange County, very professional, would recommend

Excellent customer service and follow up

If you want your association to look like Detroit . . . Gold Coast will help!