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Import Auto Clinic
3401 E La Palma Ave, Anaheim, CA 92806, United States
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Import Auto Clinic

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Ka
Review №1

These guys did a great job on a ppi for me. They found an issue that the naked eye could never suspect. Very nice report with supporting pics. I highly recommend this if you’re thinking about purchasing any used vehicle.

Ro
Review №2

Import Auto Clinic was very responsive and professional when I took my 2012 Jetta into the shop and the air was not cold and strong. The compressor was out and also all the filters needed changed. They have an extensive computer analysis they perform on the vehicle and are fast and efficient at the repairs. Price was competitive to the dealer quote. I would recommend this shop for service.

Sh
Review №3

The shop was clean and well cared for. The diagnosed the services needed and completed them promptly. I thought the cost of the service was fair. I went there because they were highly recommended. I will certainly continue to have my car serviced there. They are much better than any service I have gotten at a dealership.

Mi
Review №4

Best mechanics in Orange County! Thank you so much Wesley & crew!!

Da
Review №5

Tim was awesome in helping us with our car. One morning our car didn’t start normal, and the engine light came on. I quickly called him, and he instantly said I could drop the car off even though they weren’t able to work on it that day. Once they were able to, Tim was quick to communicate with us, and we appreciated his honest opinion about everything. It’s hard to find someone that you can trust with your car! We will definitely be taking our cars to Tim from now on!

Ca
Review №6

Tim was very responsive.I needed to have a key fob fixed. He was so helpful and the service was done on time and as promised. It was also cheaper than the dealership … yay

Fe
Review №7

My second time bringing my car in for some work. From the first time I came in I didnt feel pressured to do work I can wait on. Theyre very honest and show you what should be done down the road according to your budget. Also the complimentary loaner car is a bonus when you need it. Definitely will be coming again when I fix more things on my car

Me
Review №8

Auto Import Clinic did a very good job with our car and Tim is very helpful explaining things to be done with the car. They are highly recommendable for your car repair needs.

do
Review №9

After being stuck in park not able to put in reverse. tow truck driver thought it might be a problem with the linkage. Shop quoted a very reasonable price. Next morning called & said it was bushing that needed to replaced. They were very friendly & helpful. I will return if more car repairs are needed.

Ch
Review №10

Amazing service, very friendly and detailed - never felt like they were selling me on work I didn’t need. Highly recommended.

Er
Review №11

Always a good experience. I know my vehicle will be well taken care of, repairs will be done right the first time and are usually done pretty quickly. Love the new system showing pictures of the issues (and non-issues) after their inspection but before any work is done! Just had oil change, control arm replaced and full brake/rotor replacement completed on my 2003 Accord. I know this car will last me many more years with these guys taking care of me and my car!

ja
Review №12

Can always rely on Import Auto Clinic for a job well done. Love how personal, yet professional they are. Tim is very kind and helpful!

Ad
Review №13

Great service. Friendly and knowledgeable staff. Highly recommended.

Em
Review №14

Open, honest, friendly. Highly professional, knowledgeable, and thorough. Pricing is on the higher side but not exorbitant.

Le
Review №15

I’ve been coming here for several years now and have always received great work from a courteous staff. I trust them and recommend them.

Yo
Review №16

The staff especially Tim were really helpful and friendly. They were efficient and cost conscious and kept me fully informed at all times . I would go there again in a heartbeat!

Mi
Review №17

Outstanding competent, knowledgeable service and fair pricing. They always go above and beyond here for their customers. HIGHLY recommend.

De
Review №18

Very responsive and professional - all the quality and care of a dealership without the corporate overhead pricing. Great personal attention and follow-up. Excellent diagnostics and maintenance software showing customers exactly what’s up with every repair issue.

No
Review №19

Import Auto Clinic always treats my car with professional detail. Their expertise is something I can count on. I so enjoy talking with Tim in the office when I bring my car in for service. Such personal and professional care!

Ta
Review №20

I don’t typically leave reviews, but I had to make an exception. This place is great! Everyone is very professional, honest, on time and has never tried to up sale us.

Ch
Review №21

I am very happy with Tim and his mechanics and the work they did. Courteous, professional, and communicated well . The fact that the repair was done expeditiously showed me they know how to treat cars and also people.

Da
Review №22

Really great costumer service, they were really helpful and also what i liked was when they would check your car they would send you pictures of what they checked so you yourself can see the problem too and see what your car is really made of, will definitely come back!

A.
Review №23

Tim treated us like VIP. He provided me a detailed report of issues with our 20 year old Lexus. I sincerely appreciate his honesty and quality of work on the vehicle since it’s my wife’s car that my kids usually ride in. I’ve had a negative experience in the past with big box store mechanics. He restored our faith. Thank you

Pa
Review №24

Professional, detailed information on diagnosis and ON TIME! I know when my vehicle is serviced at Inport Auto Clinic it will be done right.

Ra
Review №25

Import Auto clinic took care of me just like they always do. Did some looking around the first time I needed work done and I’m glad I went here. Tim is always really helpful and seems like they have a good team, best part is they let you know what’s good on your car, what might need future attention and of course fix your current issues, would definitely recommend them to anyone give them a shot! They won’t let you down!

He
Review №26

Tim and his team did a great job. This is my first time visiting this shop and you always get those doubts as a first time visitor to a new shop. The inspection was awesome. They show you pictures, tell you what’s good, what should be on your radar, and what needs your attention.This is the place where I’ll come back for my repairs and maintenance. Awesome job by this shop. Hopefully I don’t get to visit often but if I need to, I’ll be back. Thank you for creating that trust and loyalty.

Ry
Review №27

Very good service and Tim was over the top professional!!! We visited 2 different mechanics prior to finding these guys who took care of my truck and we very thorough. Thank u

Ro
Review №28

Tim kept me informed about the broken trunk latch and broken bulb ( it was a critter that was eating the wire to the turn indicator). The water pump had to be replaced due to a leak.They checked the brakes, tires and battery as requested as well.I was sent photos and percentages for each item before work began.Very pleased again with the service

Da
Review №29

The needs servicing report is super helpful that I received, and it was very well done, and easy to understand. I was treated wonderfully by the staff, and the shop is incredibly clean. The whole facility is well kept and it reminded me of the same standards the dealership holds. Definitely coming back again. I’ve had several services here now and fixes with no issues or hassles.

Ta
Review №30

I have been going to Import Auto Clinic since my warranty with Audi expired on my 2013 Q7 tdi and have been very pleased with the quality of service. I could not have gotten better service at the dealer and it’a definitely less expensive and friendlier service.

Ka
Review №31

Tim was so helpful and so accommodating! My car was well taken care of and they didnt try to tell me a million things were wrong with it which since Im a woman, unfortunately happens frequently. I highly recommend Import Auto! Your car will be in good hands and you wont have to go being ripped off.

TO
Review №32

My first experience with this shop has been a pleasant one. I brought in my Mustang to diagnose a ticking noise though the car seems to drive just fine. Tim provided me with a clear and concise break down with their diagnostic procedure. He didnt push for any unneccessary repair work and provided daily updates through the diagnostic process. Turned out to be nothing serious. I will be coming back for any future repairs and service.

Ma
Review №33

Always a great experience at Import Auto Clinic, we take all of our vehicles there.

M
Review №34

Had to get a new head and gasket on my Volvo. after being turned down by the Volvo Dealership in Santa Ana, plus after getting my car misdiagnosed and belittled by them...I went to Import Car auto clinic. They were absolutely amazing, honest and professional, they fixed my car for cheaper than what I was quoted. Tim Was super nice and I highly recommend him and all the mechanics! My Volvo means a lot to me and I am grateful that they got it running again for a reasonable price! Thank you!

Ju
Review №35

I came to this place as it is highly recommended by a friend. Im glad i found this place. They are very professional. I came for my Audi with a check engine light on and running rough. We thought it was the end of the road for the car. But they were able to fix it and now it’s running like new again. I really appreciate Andy for his honesty and the rest of the team. I’ll be taking all my car here from now on for service. Recommend this place.

Je
Review №36

Let me begin by saying that I have never come across a set of people as amazing as those here at Import Auto Clinic. Living in CA, having a car is a necessity. When my car broke down, I went to Meineke to get a diagnostic test and lets just say that it was a joke. They were dishonest, rude and tried taking advantage and overcharging for a job that I didnt need. It wasnt my first time, or my second time, going there but each time my experience was worse. Im grateful to have found people like Tim here at Import Auto Clinic. Tim, and his team of extremely knowledged professionals, have been transparent and honest about everything regarding my car situation. Even after getting a another car, I found myself returning to him and they all helped me out! These people are amazing, kind and definitely try their best to help anyone out!! If I could rate more than 5 stars I would! Seriously wouldnt take my car anywhere else! Tim if youre reading this, YOU ROCK!🤘🤘🤘🙌

Ri
Review №37

Courteous staff, car needed to stay in shop overnight but was able to get a loaner. No surprises, final bill was the same as estimate.

He
Review №38

Amazing service. Only place I ever go to get my car repaired.

Li
Review №39

I would recommend import auto clinic to anyone looking for a honest business. Unfortunately...my car wasnt with fixing...but instead of doing it anyway just to make money...Tim was totally honest. So freshing in these times. I will definitely be taking my new car there for any work.

La
Review №40

Phenomenal customer service! Highly recommend!!

Ke
Review №41

I have used Import Auto a few times and I will not go anywhere else. They are honest, fair, and professional. I have recommended them to others and they are just as impressed. Thanks Import Auto Clinic!!

Br
Review №42

My alternator had stopped working and I was stranded in Anaheim so without much option I went to the nearest auto shop I could be taken by AAA. This place seemed professional at first but they tried to get me to replace a battery that didnt need to be replaced and when I came to get my car I had to get it on a Friday over Thanksgiving break so they left my keys underneath the floormat. The issue I had was when I went to go get my car someone left my car door open so when I arrived my battery had died. I had to wait an hour and a half for AAA to come by and start up my battery. Incredibly unprofessional and wasting my time is not how I want to spend my Friday.

Ja
Review №43

Very impressed with the Auto Import staff. The job was completed in a timely manner . They called to give me an update, and I was able to pick the car up same day. Plus, my car runs great. Andy and Tim answered all my questions which I greatly appreciate. I will definitely use them again.

Tr
Review №44

Most thorough inspection EVER on my ‘08 Hummer H2. Fixed leaks and repairs that another mechanic couldn’t fix. Highly recommend Tim and the gang. Thank You!

Ni
Review №45

I was referred to Imports Auto Clinic when my normal mechanical felt he wasn’t able to handle the more in-depth work on my Mercedes, I met with Tim at the shop and he communicated with me everyday of the work that was needed and the costs associated so there was no surprises come bill time. My cars been running great and all of the work and diagnostic tests that were done were emailed to me for reference each day. I will definitely use Import Auto Clinic in the future! Thank you!

Ru
Review №46

Awesome service, professional, reliable and trustworthy.

Do
Review №47

I have been using Import Auto to maintain all my family cars for the past 10+ years. Service has always been excellent and at much lower prices than the dealership. Andy is always very accommodating. I recommend Import Auto to all my friends. Try them, you will be pleased. 🙂

wa
Review №48

I recently dropped my car off at Import Auto Clinic early in the morning a few days ago, and a few hours later I got a call and text explaining the problems and cost for the repairs. I highly recommend this company, because they were very friendly, professional and fair. You don’t need to look anywhere else if you have car problems.

Ge
Review №49

Great friendly service! I have been bringing my cars for many years to beserviced, including repairs. Excellent quality work, never had any problems. No sales pressure to have something done I didnt want. They are a lot cheaper than having your car serviced at the actual car dealer! They have free loan cars, and depending on the distance, they will drop you off at your home and will pick you up when requested. Highly recommended!

Kr
Review №50

We had heard great things about this place. TheyDid a great job. They will now be our official family mechanic

Ge
Review №51

Import auto replaced my timing belt and my flywheel and clutch. My car is back running great.

We
Review №52

The best most honest and fair

Da
Review №53

Those of you who know me, know I am a car guy. For those of you who don’t, I have been working on “wrenching” on cars since I was 12. I have worked in the car business for nearly 20 years. I can tell you that IAC is trust worthy, dependable and super nice. If you need some work check them out. If you need some maintenance done, do it sooner rather than later as it usually costs less. You now know where to go, IAC.

Je
Review №54

Have been bring my wife’s BMW here for a coupleof years now and the service has been great. No high pressure sales and prices are very reasonable. Dave takes great care of us.

Ja
Review №55

These guys do pretty good work. I have been bringing several of our family cars: BMW, Lexus, and an Audi. All of my cars are relatively high maintenance and I have not been disappointed with any of their work. They also have a loaner car service for those that need a transportation for the day. I would highly recommend this shop.

Ro
Review №56

Tim and the group at Import Auto were fantastic. Very professional, and I didnt feel pressured to do any unnecessary repairs. I will definitely be using them for all of my future repairs.

Ra
Review №57

I drive from Huntington Beach to visit this shop. Much different than your typical car mechanics I’d say. They do what they say they’re gonna do and bottom line....they are honest. The place runs a great business. They own a fleet of cool loaner cars that’s so convenient for me. I’m happy I’ve finally found a good car shop!Building a good rapport with the staff. I trust that IAC will always do a good job. Having been there numerous times recently, I am claiming the Subaru Outback loaner as my backup car.

Ge
Review №58

Had a Smog Inspection. Tim and the entire team were punctual, efficient, and professional.

Br
Review №59

Dealt with Tim who kept me updated and informed, will gladly use him and his Co. again.

Ka
Review №60

Tim has helped me out the past couple of visits I’ve had at Import Auto Clinic and the man is 1st class. He shoots it straight and will even suggest different shops if need be. I only take my truck here and that’s cause I trust these guys are doing the right job. Appreciate it Tim!

Sh
Review №61

They were great with my 1989 Volkswagen van. This is the second time they’ve worked on my vehicle and both times they have been helpful and quick. I won’t take my vw anywhere else.

Ri
Review №62

Great place to maintain you aging vehicle. Thorough inspection and honest evaluation of your cars needs. Great work insures you cars health and safety. Highly recommend.

Mi
Review №63

Import Auto is always professional and courteous. Most of all, they do excellent work and don’t charge an arm and a leg! I highly recommend.

Le
Review №64

After being constantly misled at dealerships and other auto shops, Dave and team were a breath of fresh air. I was quoted honestly and fairly, and only for work that actually needed to be done. Dave provided a detailed and easy-to-understand inspection report (with photos!) with a clear hierarchy of needs for my vehicle, and helped me prioritize which to address first and which to plan for in the future. My vehicle is running impeccably, and service was completed in an extremely timely manner. I was extremely pleased with my experience and would highly recommend Import Auto Clinic to anyone, but especially to women, since our lack of knowledge on the subject is traditionally taken advantage of in this realm. The guys in the shop are professional and kind, and I felt very comfortable in there, as well. Would give them ten stars if I could!

Ch
Review №65

Andy and David did great! I purchased a used car and brought it by to make sure to make sure it was all in ship shape. They looked over the car especially the concerns I had after the test drive. They looked the car over and after declaring it good to go I felt much better! Me and my family have been going to Import Auto Clinic for over 30+ years and I never trust another mechanic to look at my cars!

Pa
Review №66

The team always has time to explain what needs to be done, why, and any extended timelines for service. I so appreciate their commitment to customer service. Andy and the entire team are the best. If you are looking for an honest, reliable and skilled shop; look no further.

Ke
Review №67

Andy and his team are so good to work with. Always helpful, friendly and cheerful. They are so quick and timely.

Ar
Review №68

They made my car go again. When car go to import auto clinic, it no go. It was broken car, wheel no turn.Tim and Wesley see car, say how you do this to car?! Car broken, but we fix car.I say, you fix car fast?They say we try, but car big bad broken.They fix car fast, only one dark time. Me am like Import Auto Clinic. Me give 5 shiny sky balls. Car go good now, can no ask more.

Ol
Review №69

Amazing service. Up front and honest. They also supply photos of your car so you know what it is they are seeing. Pricing is great too. I went to a different shop a month ago and they said I needed to replace my shocks and struts because they were “completely worn down” and they were full of it! My shocks and struts are fine and I now have pictures to prove it. Such a great place. Thanks again! They also don’t pressure you into fixing more than what needs to be done like other mechanics do. They give you recommendations. That was a definite plus.

Gr
Review №70

I called IAC describing charging problems with my daughters GMC Yukon Truck after AAA came out to do a free charging test. Tech said everything was fine however car still needed to be jumped.I brought truck in to IAC and Tim said they would a test of their own and they determined the Battery was no good so I had it replaced with a stronger battery and now found a new honest repair shop for future repairs.

Ja
Review №71

Love this shop! It came highly recommended from family. I’ve consistently had great service here. Will absolutely continue to use them!

La
Review №72

I have never experienced such a thorough auto service before. Andy and his staff were friendly and professional and had my car finished in one day. I see no reason to ever use another automotive repair service.

nb
Review №73

I’m confident driving my car that all necessary repairs were completed with excellence. My car performs so well it almost feels like a new car. Best of all I am treated with kindness and respect. This service is above and beyond your typical auto repair shop. Thank you Import Auto Clinic!

La
Review №74

Referred to Import Auto Clinic by my Insurance Man and Happy with the Service. Dave and Andy are Great! Prices are a little high but the got my car fixed and back to me quickly.

Ji
Review №75

The team is great to work with. They truly put the customer first.

An
Review №76

Tim was fantastic at walking through the diagnosis and the repair was fantastic.

Ma
Review №77

I have been a customer for quite sometime and I always get a fair and honest estimates. I recommend this place to my family and friends. Thanks Andy and the new guy Tim

De
Review №78

Honest and great services! Friendly staff and gets the job done with no hidden bs. They update you on the whereabouts of your car and take care of you! Totally recommend them.

Cl
Review №79

Extremely friendly, great communication, repaired exactly the right things... they really focus on finding exactly what the issue is and addressing that correctly as opposed to just random trial and error that ends up costing you a lot of money and may or may not fix the issue. Great shop, highly recommend.

Er
Review №80

Have been going to these guys for years. They always do great work.

Ro
Review №81

Vary fair honest and reasonable. One of the few you can trust. Highly recommend you use them.

Pa
Review №82

Like always my car was check throughly.They told me I needed new tires. They even check with Costco price and got me a better deal. I trusted them with my both of my cars. Being a widow they always help me keep my car for 25 years now.Thank you Import Auto Clinic.

Da
Review №83

Called to ask if he can do an oil change with my own bought oil and filter and he said he generally dont and said he got a full house today so he cant attend me. Didnt even bother suggesting a time for me to come buy or when available or even schedule me. Very disappointing first hand experience. Im sure others got luck but not me.Edit to your reply: I found another mechanic who accepted my service with my oil and filter.. Which I never had a problem and I dont like mixing brands.. For major repairs, then liability is understandable.. My oil got changed in 15 min in another shop and tire pressure done. They got a good review from me. Im changing this to 3 stars because at least you acknowledged and cared about my comment. So at least that shows you care about customer experience. Thank you have a good day. Others reading this. This was just my personal experience based on customer service and information provided from them over the phone. This has nothing to do with mechanic work as they did not work on my vehicle. Im sure their great mechanics. I just didnt get a good first impression from them.

Re
Review №84

This place is about quality. I got my brakes done, and my starter replaced here too. Theres free coffee and high-end furniture in the waiting room. The owner even took me to Taco Bell for lunch, and we had some great chats about politics and stuff.Fast, reliable service, with all your questions answered politely. Would recommend if you love your car.

He
Review №85

My mother was randomly towed to this shop after her car broke down and Im so happy she was. David made sure to really take care of her, fair, honest and very friendly. Well definitely be coming back here in the future when needed.

Pa
Review №86

Ive been bringing my car for routine service to IAC for about 5 years now and have always had a good experience. They are friendly, honest and efficient. They keep my car running like new. I highly recommend them.

Vi
Review №87

I always am so embarrassed about the state of my car when I go to a mechanic and David was honestly so helpful and really personable. Knocked down the price in the end and it made my whole month hahah. As a starving artist every penny counts.Will definitely be going here for everything in the future!!!! Thank you so much guys!

Ga
Review №88

We have had both our cars worked on several times at Import Auto in the last five years and we have always had great results. They are fair, honest, and they do good work that lasts!

Ma
Review №89

David and Andy are always honest and helpful. I had pretty extensive repairs that needed to be done. David worked to keep the cost as low as possible. David informed me of a recall issue that needed to be completed by Volkswagen and he arranged transportation of my car from IAC to the dealership to have the recall performed at no cost to me. I recommend Import Auto Clinic. They have complementary coffee and cold water.

St
Review №90

Excellent service. Very detailed explanation. Cost is a little higher than average, but the thoroughness assures you that your vehicle is fixed and will provide a dependable vehicle.

Ra
Review №91

Prompt service with reasonable prices. Booked an appt at the time when they open up for oil change which is around 7:30 AM on Friday morning. By 8:30 AM I was out of the door with everything said and done!Will recommend it.

Ra
Review №92

Excellent timely services. Andy explain me everything in detail and very quality job.

Ms
Review №93

Really courteous and clear in providing info over the phone, friendly staff and prompt service!!!

Kr
Review №94

I stumbled upon this little gem Friday afternoon in need of a quick smog check. I was in and out in a flash. The owner is super friendly and treats you like an old friend. Customer Service A++ which is a rare find these days.. I will be back for any and all car needs.** Please note my Google name was changed by my 9 year old so I guess that is who I am now since I dont know how to change it back. 😎

An
Review №95

I used Import Auto Clinic as a second opinion for my VW Jetta and I’m glad I did! They made me feel safe and secure, they fixed my car cheaper and faster than my first estimate, called me frequently with updates, and my car is running great since then. Thank you!

Ji
Review №96

Im a long time customer of IAC. My drivers side headlight went out, which I noticed right away. Its been raining for the past week, so for safety reasons, I didnt want to be driving without both headlights operating.I called IAC the next day and was told to stop on by. I was in and out very quickly and thankful that it was only the bulb that needed to be replaced (vs. the entire headlamp unit). I appreciate the service that IAC provides. Thats why I am a long time customer.

da
Review №97

Andy and staff are great people to work with.. Wes was very helpful when I called on the phone to make the appointment and David is a great service advisor

ma
Review №98

A place you can trust. I brought them a vehicle that needed more work than it was worth. After the inspection they told me all that it needed and explained the cost. They saved me thousands that most auto places would have eagerly taken.

Ju
Review №99

We have gone here for many years. They are always honest, friendly, do great work and completely service oriented. Recently one of my windshield wipers flew off in heavy rain, I called David and he had one ordered, delivered to the shop and installed for me that day.

Jo
Review №100

Very nice staff, and they keep you updated on everything they are doing with your car. I just wish they were open Saturdays too

Information
13 Photos
100 Comments
4.9 Rating
  • Address:3401 E La Palma Ave, Anaheim, CA 92806, United States
  • Site:http://theimportautoclinic.com/
  • Phone:+1 714-632-0100
Categories
  • Auto repair shop
Working hours
  • Monday:7:30am–5pm
  • Tuesday:7:30am–5pm
  • Wednesday:7:30am–5pm
  • Thursday:7:30am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7:30am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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