After reading other customer reviews I felt I had to share our experience. We have had nothing but excellent service. They have regularly picked up our trash. The dumpster they provide is far superior to other companys dumpsters in our area (Loop 335 & S Osage). Every time we have had to contact them for any reason they are always professional and considerate. They have taken excellent care of us at a reasonable price unlike our previous trash service. I am not sure why so many bad reviews but I would definitely recommend Garbage Gators.
Unable to reach when needed. 3 times they have neglected to pick up my trash over the course of 11 months yet I was still charged for the pickups. They only pick up once a week and we only have 1trash cart. They also will not take any trash outside of the bin. That would be fine if they actually picked up trash every week but when they don’t, we are left with an extra week’s worth of trash we can’t fit in the bin and it takes several weeks of cramming trash in the bin to get rid of it all. I’ve made several phone calls. Only once was it answered. I was told to leave my trash out and they would pick it up the next day. That’s highly unacceptable and “trashy” (no pun intended) to leave garbage out on the street til they decide to pick it up. They need to be there as agreed upon in our contract. I kept my end of the deal. They also do not keep up their trucks and leave huge pile spots in the road. We live in a new neighborhood and they made the road in front of our house look like a junkyard. If the wind blows while they are dumping my trash into the truck, they leave the trash that got blown out on the ground. I’m highly disappointed and annoyed with this company. I should have read the reviews before signing a 1 year contract, thank goodness my contract is up next month. Going with someone else! ANYONE ELSE!!!
We have been with this company for 3-4 years now and service keeps getting worse and worse. Just today, been told pallets can’t be in trash as they are not household trash...well they are if you have household items delivered on them and never an issue before.Had 2 pick up dates in May missed (so I short paid in June) along with other numerous issues over the past year.Do yourself a favor and find a different company for trash service.
Bad customer service when trying to resolve issues. They treat you like you are the problem. Make excuses for why they’re not removing my trash on my scheduled pickup date. Called complaining about my trash not being pickup in a week. Stated they are overwhelmed and will try to get to our neighborhood when can. No set date. Going on two weeks this Wednesday. Won’t return your call within a business day after asking to speak with management. If customers are looking for quality, good customer service, resolving conflicts, you won’t find it here. Pay for what you get, I guess.
I am not satisfied by the conversation I had with the employee name “Georgia”. I asked her is there no other supervisor or someone I can speak to. Her response (very sarcastic) was “no I’m just the lucky one that got to speak to you today. It was very uncalled for. All because I made a month in advance payment and they couldn’t honor picking up the trash today. While the guy is doing his route. The ne t thing which was irrelevant to our conversation was “well I see here in the past you have been on the no pickup list”. I don’t know if you know this Georgia, but things happen. Life hits you. Expecially being a single mom of 4 boys all under the age of 10. Sometimes you ave to pick and choose what bill to pay. By importance. The key isn’t don’t ever pay your bill. The key is get it paid as soon as you can. Not everyone gets to sit there high and mighty. Some people actually have to work over 40 hours to make sure their kids are taken care of. By the way electricity is way more important for my kids done months than trash being taken. J/S. I can find a friend to let me throw trash in their dumpster. I have too much pride to ask them to pay a bill for me 🤷🏼♀️ maybe you should let these thought processes happen before you get sarcastic and rude to someone over the phone.
This review is not intended to sabotage the business. Their dependability, reliability, and business ethics should already do that. We have used this company less than one year and we are completely dissatisfied with the services. As outlined by the contract, they are supposed to pick up once a week every week. On many separate occasions, they have gone two or three weeks without picking up the trash. Causing us to have to load up our trash in our pick up and dump it somewhere else. Essentially, doing their job for them. Calling to complain does nothing, which is the reason for this review. I figured that my words to the public do more good than talking with a supervisor. Im not saying to avoid this company. Im just asking that you ask around and shop around first.
Canisters left in street, weekly services not being honored, phone calls not being returned. Ready to look for a more reliable company. They are always on time to draft your account though. This was once a nice company to use.
Worst company ever. They don’t return calls, they don’t honor their contract. Next step better business bureau, along with complaint filed with city. If that doesnt work then I suggest all costumers who have had the same issue we file a petition against this company and bring a law suit against them. It is not a hard suit to prove. I have taken photos with time and date stamp everything along with all phone calls. It’s flat out a bad company, that it’s only concern is making money and not customer satisfaction. If they are happy to take our money and NOT honor a contract then they need to be held liable. It’s a contract people, they will sue you if ya don’t pay or report you to credit bureaus but not hold themselves accountable. I for one am not the type to stand by and let them take advantage of us. Please everyone tell your friends family work and churches, this is unacceptable and will stop or I will see to it that this company is held liable for their actions.
Been a customer for 7 months. No issues even after random driver hit our dumpster and destroyed it. They dealt with it pretty fast. Pickup date has been changed a few times, but still picked up every week
I thought maybe I was the only one having issues, but what a horrible service. My pickup day is Monday, yet it is picked up whenever they feel like it. It is now Sunday and I am having to store trash in my kitchen because they didnt pick up this week, and my bin is full. It is appalling to pay $65 a month and have this shabby excuse for service. When you call they tell you a driver got sick, they got a new driver, or they just had drivers quit. They always act very nice and courteous, but the job never gets done right. They will happily take your money, but as far as delivering the service you pay for... not so much. As a dog foster, I have bags of dog stuff that goes into the bin on Sunday nights.. Its not something I should have to smell a week later. I can not wait to switch services. PLEASE do not do like I did, look for another company! Ask around for reviews on FB, everyone will tell you what a bad idea signing up for Gators is.
ZERO STARS for ZERO customer service! Our trash has not been picked up in 4 weeks!! Do not waste your money on this company! They obviously could care less about customer satisfaction as they dont have any positive public comments anywhere!
Love em, best garbage dude out there
One of your truck drivers is running down the highway losing his trash allover the road causing issues due to not having the net in place.... Littering....... Very unprofessional....
I was super nervous to get service based on reviews, but my hubby knows the owners so we took a chance!! So far it has worked out great! Our trash gets dumped every week sometimes twice! I just called to make a payment and Kim was so nice and helpful! So far we are extremely satisfied with Garbage Gators!!
Horrible customer service. My business pays to have their dumpster and they are supposed to pick up trash weekly. Not only do they not pick up weekly, when they do come they harass my employees. Driver came to pick up trash today and came in and bought a half gallon of milk. After drinking half the bottle, he came back in and returned it claiming it didnt taste right even though it still had two weeks from the expiration date. My employee processed the return for him but the driver continued to harass my employee. Completely unprofessional and uncalled for.
I do not recommend! Worst service! Never pick up trash the days their scheduled to! Always makes excuses on why they didn’t pick up trash.
Did not deliver dumpster on time, when email sent showed up next day. Called when a week went by no pick up, told it would be Thursday they are running late, Thursday showed up no pick up. Canceled service with them not worth the hassle. Cody was the person I spoke to that created the issues. The owners got in touch with me and made things right. If you deal with this company speak to them as they seemed like good people. Stay away from Cody. Move from single start to three stars. Thank you Kathy for making things right.
Poly cart is missed and left for next weeks pick up more often than it should be, never seem to want to make it right. Oil leaks out of the truck like crazy and we track it into our driveway.
Unreliable garbage collection and excuses have caused us to cancel our service with Garbage Gators and use someone else. We have been with them for almost a year. At first they were great - as far as I know they showed up every week. One time their truck broke in front of our house and dumped hydraulic fluid all over the road. No big deal, just interesting.They havent been out in weeks though and when I call they just offer excuses. The truck is broken down. They will be out today. The service manager will call you back. Well, no one was out today or last week when you said that and no one called back. If youre not going to be out, call or email or something to let your customers know. This is no way to treat people. Republic Services jacked up our rates each month (doubling them over the course of 3 years) but they at least let us know if they would not be out. Its over. Bye. Get that ugly red can off my property.
Garbage hasnt been collected in weeks. Dumpsters piling over. This has happened multiple times. Last time I called the owner and he was very nice. It improved for a few months and is back to the same routine of not being dumped. Very poor service.
Service agreement for weekly trash collection is NOT being honored. I was told collection would be on Tuesdays and at best that happened approximately 3 times and some weeks no service at all. Calls to their office always result in numerous excuses and assurances that trash will be picked up the next day or two and still not done. If ANY trucks are running at all, how hard would it be to dispatch one of them to service the 5 dumpsters in our small neighborhood??? Wouldnt take more than 30 minutes tops to do this. Somebody needs to work a little overtime and see to it that contracts are honored. I am truly disappointed in this company. When I was signing up for service, I thought they were the real deal with the way they talked. What a disappointment. I am a firm believer in supporting our local businesses but this one has let us down. Guess the Better Business Bureau is my next stop.
Started out pretty rough. Went and visited with the owner. Owner hired someone to manage the business and things have improved significantly. Been pleased since but will admit I was not happy until the new manager came on. Collection on time every week for the last couple of months.
Absolutely the worst company. We’ve had them since we moved here January and it takes an act of God to get them to come pick up our trash weekly like we pay them to do. Once again I came home at 5:55 pm today and our trash wasn’t picked again and thanks to the wind here, our trash was all over our yard. Called and spoke with the owner and she all but called me a liar. Save your time and money and DO NOT use this company.
Awful customer service. Always late to pick up trash if they come at all. Refuse a refund because I did not give a 30-day notice for them not doing their job so I went to someone else. They do not uphold their end of the contract but expect you to uphold your side. The drivers are rude and in many instances dont empty the trash all the way. When you call there is always an excuse. DO NOT use them. Take your money elsewhere.
I have been reading all the reviews and am guessing that they must live in a different area or something because we have had Zero issues or problems with Garbage Gators. We have been using their service since May 2016 and live south of Amarillo off FM 2219. They have been very reliable never missing a pickup day, the dumpster is in top notch shape, and they never leave any trash that may fall from truck around the dumpster. And Customer service ladies are Excellent assistance!!So, I have nothing but 5 Stars for this company to date.
Get out while you can. He is going to sell this company after he runs it into the ground just like the last one. Probably will even open a new one again to take all the customers he has made angry from his last business. We pay for 4 dumps a month. Lucky to get two. They have not credited us one time for that poor service. Their new system is to just say we will call you back and never do it.
New customer, they skipped us the first week because the driver saw 2 pieces of wood that were less than 2 feet long. I had to take them out before they would come back. They showed up the second week, and skipped up again this week. Why do all our trach service companies suck so bad???
This company is not compliant with the service agreement. I am having to consistently call and complain because no one comes to dump the dumpster. When you call its the same response Ill send this over to the servicing department I want action not excuses.
Absolutely terrible people to deal with. They have left our dumpster overflowing for the last 2 1/2 weeks. Another local company has been by to empty our neighbors dumpsters 3 times since Garbage gators has been out. After half a dozen phone calls with people that promised “we will be by today” we asked them to come get their dumpster. Strongly suggest not doing business with these guys.
I am having the same problem as the other reviewer. I am scheduled for weekly service and have to call at least once per month because they are not following the weekly agreement. Ive talked to the owner multiple times who assures me the problem will be corrected, but a few weeks after our conversation the same problem occurs! The ladies who answer the phone are not helpful. I do not recommend this company.
I have never had a problem when them they are nice and willing to work with if you get behind on your bill
Very hit and miss when garbage will actually be picked up. Usually have to call several times before I get a call back. They always act like they want to solve the issue but never really do. Don’t know why it’s so hard to find good refuse service in Amarillo
Great Service and ReliabilityPrices Are Unbeatable
When I moved in we still had republic services for our trash service cuz it was paid for till the end of the month and they showed up every Wednesday same time for trash pickup I moved from Montana and have had a horrible amount of experiences with republic service so I looked else where. But after having garbage gators for three months it makes me completely forget why I disliked the other company. First, it took three and a half weeks to get my trash can. Then when I finally got it July 1st no one came to pick up my trash till I called three times and then finally on the 19th a miracle happened. Then no pick up not again till August 21, I mean come on. I even got a bill for August at my weekly pick up rate after they said they wouldnt charge me. Three months and my trash has been taken twice, I mean really!! And they want 100 bucks for that, wow! I have a kid in pull ups, one in diapers, and three cats, where in the hell I am I supposed to put my extra trash?! Dont take their services they suck and republic services is way cheaper and even if they werent it aint worth the headache.
Owner (the older man) cussed me out after his guys left the can at the wrong house for months & billed me for it. When he found out he was dead wrong he apologized- Still bad for business. Friendly ladies in the office can have the one star I was forced to leave but even they made clerical errors that resulted in the owners behavior. So overall just call another company if you can. Imo
Super Experience! Dealing with trash is the worst & Ive had trash service with two other companies in the Amarillo area and it was awful. The guys at Garbage Gators have been on time and very competitive on pricing. Nothing but a positive experience here!
Very nice to deal with.even got out and opened and shut my gate when the horses were out.
Nice to hear Im not the only one with this problem. They havent picked up from us in a month. Ive had to call several times for the last 3 wks and keep being told theyre going to pick up that day or theyre in my neighborhood and will get me today or tmrw. They were great for the first 10 months i had them and then just poof they arent doing their job. Guess going to have to look for other services. We have had to haul our own trash for the last month cause they havent picked up.
Horrible customer service. Took trash out of my bin and threw it into the front yard and then the manager was belligerent when I complained. Terrible company would not recommend and will be switching.
Can’t get them to come empty dumpster
Would Rate 0 if possible.
Ended up canceling this service after a year of unreliable trash pickup. The most it was ever picked up weekly in a row was possibly 8 weeks. Every single time I called they had another excuse for why it was not picked up that week. Couldnt be happier to have another trash service!!
We have been with garbage Gators for several years and have had great service. And we dont pay as much as well!
Amarillo’s worst trash service! I wish I would have read the reviews on this company before I had signed a service agreement with them. Spoke to one of the employees there and they said how poor of service they have, told me they receive 25-30 phone complaints a day!AVOID THIS COMPANY!!!!!
Just not reliable, plain and simple.
They never dump the trash and when I called to let then know the owner called my a liar and cussed me out ! We had the dumpster for 4 weeks and it never got dumped ones!
There service is non existence they charge you and sue you when you refuse to pay them for no service i do not recommend them to anyone
Poorly run company
Horrible. absolutely horrible.