I love this Gym. I am thankful they are in Amarillo. It is the first time I have joined a gym. The front desk people are friendly and helpful. I signed up with a trainer and she has helped me a great deal. I actually hurt my lower back and I was about to cancel my training session. I am glad I kept my appointment with my trainer because she worked with me to give me exercises to relieve my lower back pain. She is working with me to strengthen my core muscle. I highly recommend this gym and my trainer, Blanca Ferrel. Furthermore, my lower back pain is almost gone.

Friendly staff !! Has a hot tub and a pool plus work out classes if you want one and great work out rooms they have one ! Theres one thats just stationary bikes plus 2 racket ball rooms !!

We have been Golds members for almost 6 years. The gym is ok - equipment ok, workout spaces/rooms ok, locker rooms ok, staff mostly ok, but why does the music have to be so loud? This isnt supposed to be Crunch or Planet Fitness.

The staff is always friendly and it’s a chill vibe for any one looking for a gym!

I am sorry but this gym is a little late on the up-grads and equipment. I dont se them working for long, They could use a bigger cleaning staff, I will go in and give another look. I always give a company a second chance but I will have pictures this time if its not clean and offer some advice.

Just found out that the other Gold on Bell st. Closed not cool. But this gym pretty decent. It has a lot of everything u need for a good workout..

This gym use to be one of the best in Amarillo a few years ago and they even had 2 of them in town. Ever since the owners sold it to that one lady it has gone ALL THE WAY DOWN HILL! The one thing i thought that set them apart was the womens center and providing towels for the members but now you have to pay extra for towels and the womens center doesnt even really exist anymore. The second location closed already which was the one i went to because the womens side was pretty big! There is nothing great about this gym anymore and its not worth the price.

I understand poor service and communication but you can not blame managers for following corporate policy. I enjoy this gym and to say the least I am glad they remain open for the time being. If you are sick, dont go to the gym.

Many staff member are incredibly rude to patrons. This is astonishing since we are paying for them to have jobs. The trainers are great. Its the people at the front counter and even one of the owners. We have paid all through COVID despite not being able to use the gym. Surely, this should be worth something. Maybe its time to try Verdure.

The worst financial department, they charge my card 3 x a month for unknown charges when I pay once a month but take out of my account for stupid fees that make no sense!!! Charging me 2x per 1 month!!!! They never answer their phones!!!! Worst gym to deal with !!!!!!

Avoid at all cost. Owner still billed members while being closed. Offered to take on a month at the end of my contact ( what?!) 100s and 1000s of companies were suspending payment or helping however they could. Not this gym. Full 100% for services you couldn’t use.

Customer service is awesome. The equipment is great. The womens gym IS small but adequate. However I chose this gym for the availability the pool. Tonight I planned to go at 730 after the last class ON THE SCHEDULE. I happened to call in to ask a question before I left only to be told that several nights a week an outside source uses the pool until 830. Very disappointed. Will be looking in to another gym. If I cant use the pool according to schedule why bother?

I’ve been going to Golds Gym for YEARS (since high school)And I finally get the courage after losing 120 lbs to shower at the gym, because it saves time...well, tonight I was approached by the night manager, and was asked “is it legal for you to be in here, even though your trans?” I looked at him dumbfounded, and no matter how many times I told him, he wouldn’t believe that I was biologically male. He made me show him my drivers license, then told me “well you can identify as whatever on a drivers license, a birth certificate is more legit.” Then he tells me “if you really are a guy, you wouldn’t be getting this offended, and would be proud and own up to it” Welcome to Amarillo.

Have been a gym many years. Looked forward to new owners & changes they would make & hopefully fix things that had been broken too long or too many times. This was not to be. Brought down half a wall,lots of paint, & all new floor exercise equipment. Hot tub in womens locker room is over 20 years old & broke or the jets dont work all the time. Takes week or more to get parts & is down untill further notice. Needs signage very much in womens dressing room. Carpet was to be taken out & has had plumbing problems many times in shower area. These things & others havent been taken care of it is rumored because they ran out of money. These need to be attended to because Golds is a good gym & Kim Lane & other instructors are great & it is easily located for me. Hire back Melissa in child care & take care of your older clients too. Too much spent on aesthetics,take care of whats broke.

I really enjoyed this gym. It’s clean and the staff is great!

Gold’s needs to invest in their one and only gym in Amarillo. The facility was dated and poorly laid out and the equipment is on it’s last leg. I love Gold’s as a company but this facility needs some love.

I do want to say a few things about gold gym. I am leaving due to my work moving me to a different area.But it was not great experience that I had at the gym. The reason I joined was that you offered classes and the ones I was able to make the instructors were great and friendly.But the front desk staff needs some major training and some customer service.When I signed up at first I was told by the lady up front that she was to busy to show me around or tell me anything about the gym (as she flirted with a guy who was there to work out) so to come back later.I came back and a young man got a young girl to sign me up. She asked if I had been there or if I wanted to be shown around. I said I am not from this area at all so sure. Than she started talking and forgot to show me around...Also as I read the paper work I signed it said something about getting a free trainer session, yeah that was never talked about, and I was never given any information about that.Also when I went in on a Saturday to cancel my membership first I was told by the front desk lady that the business office is open on weekends and that if I could not make it back in that day I could call to cancel my membership. So, I called later on that day and the lady on the phone said the ONLY POSSIBLE way to cancel is to come in on a week day and talk to the business office in person.Per the paper work that I signed it said I could cancel through email- which was important to me since my work moves me a lot and on short notice....yup I emailed and the reply was you have to come in, in person...not sure how I can do that.....

The hot tub has been broken and left with about a foot of standing, gross water in it for WEEKS. The sauna is not warm, a draft comes under the door and blows cold air on you. The pool is rusted in spots but stays at a decent temperature. The equipment is decent and there are plenty of options for exercises. Over all, I enjoy going but really wish they would make the necessary repairs .

Its a gym. And not a bad one. Its got weights, lockers, and showers. There are even extras like a massage table, a pool, racket ball courts, and classes. Compared to the other Golds Gym, this place has much more equipment - just about anything youd want and need. Theres older equipment and newer equipment, but it all requires effort and motivation to overcome the force of gravity - thats where you come in... what else do you need? Not too flashy, but for the cost - this place has it all and then some - Love it.

I really have enjoyed my time at Golds. I have read some of the reviews that are saying some pretty rough stuff that I personally havent experienced. I recommend this place for sure.

I used to enjoy this gym (blackburn) years ago but after they increased my rates without notifying me (they said they sent an email of course i never received it) and just letting the gym go... meaning it was dirty, smells, mold in showers and just a lack of caring from the staff I knew it was time for a change. Its sad because Golds could be a great gym.

Were travelling on our golds membership visitors pass and this facility was just perfect. pool area, well maintained equipment... its a little old school but exactly what I prefer. staff was very friendly. wouldnt hesitate to return here again

My favorite gym in the area. This is the gym to go to if you actually train hard. Go to crunch if you just jump on the treadmill for 20 minutes and then socialize. The gym isn’t usually crowded at allHave wet and dry sauna, hot tub in locker room, racquetball, spacious weight area, pool, classes

I LOVE EVERYTHING ABOUT THIS GYM!!! ALL THE STAFF (including financial department) ARE VERY FRIENDLY AND ACCOMMODATING! I MEET A NEW FRIEND THERE EVERY TIME I GO(:

Coming from the perspective of working at the gym personally for many months, Gold’s has the potential to be such an amazing gym. But their lack of caring is what kills it. Working st the front desk you are expected go above and beyond for the members but you also aren’t trained properly or efficiently. There is no incentive to wanting to go above and beyond your job description as well (I.e pay). Getting paid )7.25 doesn’t make anyone want to jump to their feet and do their best even when it’s needed. I love the environment of golds, I’ve met some amazing people in the fitness world working just at that location but it’s deterioating. It’s gone so low as to pairing up with a plastic surgery commercial to promote it. That’s not health and that’s not fitness. Nothing against plastic surgery, but Golds as a brand name and iconic piece of the fitness world, I feel personally, would not deem it as acceptable. I love golds and I have even thought about going back to workout or even work there but not without changes being made. The weight room has such a wide variety of equipment, even though cleaning is an issue. The people at the front often times do try to do their best within their means. I don’t feel like golds here in Amarillo is living up to the Gold’s Gym brand. I’m not trying to “bash” my former place of work. Just trying to give input from my perspective. If you want a great weight room and ignore the gossip and uncleanliness, golds is a great gym but it has wasted potential as well.

Love the new remodel. Staff was friendly and helpful.Tried a yoga and flow class. Great atmosphere. I will be back!

Overall, I give this gym 5 stars because the gym offers everything I need and the staff are friendly. I personally enjoy the group fitness classes, and in particular the Boot Camp which is offered for an extra fee. Recommended.

I live in Dallas, travel to Albuquerque to visit family & usually stop & stay at the Travelodge(Amarillo) just walking distance from Gold Gym. Its free for all guest staying at the hotel (hassle free). The staff was extremely friendly. I like that the gym is walking distance, instead of driving around looking for a gym & paying for a day past. The gym had everything I needed & more. 😁

From my experience noone in this building knows the correct fees for the gym and they also dont want to help you get signed up there. They are very I get paid by the hour attitude. Noone showed me around. I told them I was comparing to another facility and they had no interest in selling their gym to me. Now I got charged almost double what I was told it would be and no has answered the phone after I have called for a straight hour.

An ok gym, equipment is somewhat up to date dont expect any chalk by the way.

Overall, I like the gym, and its well equipped, but a few things could be improved. 1. The monthly fees could be lower, especially considering Zachs and other places offer much lower ones. 2. Why are only some of the ceiling fans above the cardio area ever turned on, but none above the weightlifting equipment? Why have the fans if not to use them? 3. One of the recumbent bikes has a screen that will not work, one has a seat that is jammed and cant be adjusted (it may be the same bike), and the other has a broken pedal strap. The bikes have been this way for months, now. Ive reported it twice before and each time was given a line of BS about them.

If I could rate this franchise a ZERO I would! Horrible customer service and untrained staff. The front desk gives incorrect fee information at sign up, your account is entered incorrectly, your credit card is incorrectly over charged and you leave messages for the owner for 2 weeks and get NO response! Do not waste your time, energy or money on this place with its uncaring owner and inadequately trained staff.....there are plenty of other fantastic gyms in Amarillo to go to!

I am sad to learn that you care so little about your clientele that need the accessibilty that handicap parking allows that you would allow some pompous jerk to block it with their oversized truck. Shame on you, you should let this member know he is not only an ass but is an ass that is breaking the law. I will be reporting the both of you to the appropriate enforcement agencies.. enjoy your fines and bad publicity

Filth, Crime, and Trashed out. This place has become a complete dive. The crime, the pathetic maintenance of the facility, and the rude management that doesnt care whether they have any customers or not should be reason enough to stay away from this place. The clientele along with the nearby neighborhood is going down fast. The whole place looks cheap and now totally trashed out. If you value your car and your belongings you may want to go somewhere else after the crime spree this past winter of numerous cars being burglarized in the parking lot. There has also been numerous incidences where lockers have been broken into and wallets stolen.The whole place looks cheap and now totally trashed out. In the mens locker room, the shower stalls usually have a colorful array of filth, the steam sauna has a horrible odor except when the patrons leave some eucalyptus which helps mask the odor. The dry sauna was poorly built and the floor constantly has water on the floor that backs up from the floor drain and quite often sewer gases emit from the drain. The hot tub has a constant ring of scum that I dont want to think about. The workout equipment is always needing maintenance. They always run out of towels during peak times. The whole swimming pool looks pathetic as well and the water looks cloudy. This is not a place to join and the regular members are starting to bail.

Love it but pleassseeeeeeeee make it 24 hours again

Horrible customer service. Front desk don’t even let you finish your sentence before interrupting you. They charge your card for more without even notifying you until days later, or even sighing for it. Save your money, go somewhere else. Wouldn’t recommend this gym.

In town for work for a month, got a great deal, gym is clean despite some construction going on people are polite and the weights are heavy no fuss will come here again when Work is back in the area

Hey, Id actually like to start going to this gym with my family but I was wondering if it had a basketball court? Does anyone know? Please reply!

If you want to check it out than they have a VIP 7 days free to try all the great thing they have to offer.

Customer service here is awful.Not very helpful. Definitely gonna leave this gym and go somewhere else. I read the bad reviews and figured it would be a different experience, but it wasn’t. The bad reviews are right.

For us its great. Never a problem. Well maintained equipment.

I go there 4-5 times a week n I love it but there could be a bit of detail cleaning in some areas like the mens locker room or ceeling tiles in the gym.

Im happy with the staff and club in general.

Ive known the Rhaes since early 90s Lacey Kerri.ms Betty in membership An believe me if/should have Problem with the front desk Contact them They Will listen! An fix it! Golds Values their Members of All ages.You dont see front desk on their phones when u come thru the doors!👌👌

There is so much lack of attention to detail. The outside of this place is a mess. I have been driving by this place and a tree limb from one of the trees has been in the gutter for at least 3 months now. Looks like management would pay a little more attention.

Racquetball is fun....until u get kicked out bc someone reserved the court:(

Nice gym. Lots of equipment.

Great gym, wonderful staff.

People are rude there ......but I want to be more healthy so I tolerate

Late opening again.

Owner does not listen to customers about cleanliness.

Great place!

Smells like dirty socks throughout.

$15 day pass

I liked it but I have a question I can take my 15 year old son to the gymAllowed

How much does the membership and the coach cost?

It is good for your health