Patrick an his team did a fantastic job in getting my Jaguar SJ super charge motor back to its original high performance level. I felt that Patrick was fair and very transparent as to what needed to be done. This car has always been a difficult car to find mechanics who know how to tune it and keep it running at peak performance levels. I was very pleased with the work done. i just wish that Jaguar parts were not so expensive but this is not Patricks issue...Thanks
My Audi wouldn’t start and there were about 3 warning lights on so I had it towed to European Service Center…they had good reviews and were convenient. I cannot say enough good things about this shop. They are very communicative, honest, diagnosed the issues, kept me updated and my car was fixed within the time they told me it would be. Audi’s are not cheap to fix, but the cost of the repairs was reasonable. I will definitely keep taking my car there for service and recommend them to anyone looking for a top notch shop for their European car.
As always this shop didnt disappoint. They got me in without appointment and did more than I expected. Great value for the level of service received. Ever since I started taking my car here I dont take it anywhere else. Very satisfied!
I have been to this place for the first time based on recommendation from a friend. Scheduling the appointment was easy and they kept me informed about the results of the inspection. They also clearly explained what steps they would take in chronological order, to get to root cause.The repair was done on time and they also advised me that I needed to change tires (yeah 2 of them really needed immediate attention). They asked me to take it to any tires shop but to do it promptly. Highly appreciate the concern and this is what I call - GOING ABOVE AND BEYOND!!now will I go back there ever again?? YOU BET, I WILL!
I was very happy with my time at European Service Center. Patrick made the whole process so easy. I dropped my Porsche Cayenne off in the morning. And I got a call a half-hour later on what services that I exactly need done. Patrick is very honest, he does exactly what is needed for the car. When I called the Porsche dealership they told me that I am looking at Oil change, cabin filters, and brake fluid change. However, Patrick let me know that I dont need anything but an oil change at this time. He is very honest about the work needed and saved me a good deal of money. I am not going to look elsewhere. I am happy I found the European Service Center. Thank you.
Patrick is excellent- Professional and straight forward. I had an open campaign on my car and Patrick alerted me to it and I had it repaired before it expired. I also had a tricky oil leak that they found and fixed. Much better service than Audi Gwinnett.
Patrick was amazing and very helpful in a very stressful time. They were kind, courteous, efficient and had reasonable prices. I am definitely using them in the future.
I chose this shop because of the glowing reviews this shop had. I am so glad I did, not only they performed the diagnostic of my cars issue in a timely manner, Patrick was very helpful, charged me the fair amount for the job performed and was honest about the issue my car that could be easily fixed by using an extended warranty I didnt know my car still had. If I could I would give them 10 stars and I definitely recommend them to anybody looking for a reliable, honest and professional shop.
Patrick & his team do an exceptional job not only with repairs but also with communication. I drive from 20 miles away, past many other repairs centers to get to them because I can trust the work they do and trust them to keep me and my family safely on the road.
My go to place for any Mercedes service or repair. Very professional staff and staff is always providing quality service. Please check this place out for your next service!
Patrick and his team were able to quickly diagnose an issue with my cars shocks. They were transparent and good with communication. I knew what they were doing throughout the diagnosis and what part was needed before they ordered. Nothing was done without me being in the loop.
Brought my wifes 2018 Audi Q7 in for brakes as her Audi dealership recommended. Since we just went off warranty I decided to shop around and quickly found European Service Center in Alpharetta. Scheduled an appointment with Patrick who was professional and very knowledgeable. Dropped car off this AM and Patrick called me about an hour later to inform me that the car brakes were not in need of work and would not need replacement for another year at least. Shame on you Audi dealership BUT European Service Center just gained a customer for life. I highly recommend Patrick and his team and commend them for their honesty and integrity.
Pat was great to schedule my service. They were able to complete all my work in less than 1 business day and they let me use a loaner car for the day. I feel like I got great, fast service that could not be beat my the dealership. I will be back.
They did a great job. Replaced my alternator and valves coverings. Patrick gave me a good price. They was honest and didnt charge for diagnostics like a lot of places do. I will definitely use them again.
After 2 prior failed attempts to figure out why my BMW x5 A/C fan was stuck on low, I fortunately went to European Service Center in Alpharetta to solve finally this problem. Patrick & team were just what I was looking for - HONEST professionals that I could trust to not only fix my issue quickly but also provide additional services above and beyond what was expected. I highly recommend this repair shop to anyone looking for honest repair services at a fair price!!
Patrick took very good care of me and my car. She’s an old gal and I’m trying to keep her in good shape. He told me things that needed to be addressed right away, and things that could wait which I appreciated very much. I will definitely be going back in the future.
Very professional! James went over repairs to make sure I understood cost and what was being done to my vehicle. I have always taken my car to the dealership for all repairs. This was my first time trying a new shop and I couldnt be happier! Will definitely use them again!
Patrick and the team are always professional and do everything to get my car serviced in a timely manner. I wont take my car anywhere else.
Thank you so much!Umm...I have a crush on this repair shop!!Because my car break pads light onLast Friday night! But most repair shopIs Saturday and Sunday not openSo I sent ask email for 5 repair shops!But only this shop reply me!!Very impressed!!! Actually well....Most people’s They dont do simple things on their days off right?I say yes! Other repair shops sent me a reply on Monday morning! Hahahahah already fixed break pads with sensors!Anyway Let me tell ya! the merits of this repair shop!!1: diligence 2:honesty 3:skills 4:service 5:great mind(Kindness)And I sawed some people writing a one-star review this shop!I say A person cannot be perfect!!If a perfect that is God!! You know what I mean?? HahahahahahahAnyway I’m a Japanese Korean Quarter!! Thank you for treating me equally without discrimination!!If I change the brake pads on my new car again, I will choose this Shop!Thanks again!
Patrick is wonderful! I needed to find a local shop for a maintenance service on my 2018 Discovery Sport. They were very reasonable and fair in pricing. They were honest and not at all pushy about recommended repairs. They gave me a loaner vehicle for the day. I will definitely be going back to them for any future repairs and services. I’m so thankful I found them! Thank you Patrick and European Service Center!!
Patrick and team are great to work with. I trust them to correctly diagnose, repair, and maintain my familys Mercedes Benz (we have 3). Ill never go back to the dealership - European Service Center is so much easier and relaxing.
Extremely courteous and knowledgeable. Always answered my questions and helped diagnose a very sick LandRover.
Trustworthy,excellent repair and maintenance. ..great integrity.. Patrick clearly explains what needs to.done, provides good estimates for work requested,, and will answer any questions or concerns;if he doesnt know the answer...hell find out. He cares about your vehicle and the work done by their mechanics support his customer communications. Plus..how many shops follow up after the repairs and/or maintenance are completed? Patrick always calls to see if there are any lost repsir/maintenance issues...a sincere interest in your vehicle.. We are happy that, although our 2005 Jag Vanden Plas is an expensive but beautiful car to own,we found European Service Center in a search and guesses really proved positive. Thank you Patrick and your team.. Highly recommended.
Patrick is amazeballs... I have never worked with someone with such customer service skills -- European Service has been my repain depot for my german vehicles for years and Im very pleased they came out of COVID well and are still turning out quality work for a fair price...with GREAT service
Very knowledgeable and professional service. Patrick kept me in the loop the entire repair with pictures and updates. I would recommend this place to everyone I know with a European car. Very please with my service.
Took Mercedes in for oil change. When I picked up vehicle and left the shop, the check engine light came on and engine began to shake badly. Immediately called the ship to make them aware. Returned car to shop, wherein I was notified that three points were suddenly out at the same time and spark plugs needed replacement as well new and ignition cables required. Car ran perfectly fine and nothing wrong prior to taking there for an oil change.My wife had similar incident with them when we brought the Mercedes in for a noise when turning steering wheel all the way. After $1600+ in repairs we picked up vehicle and noise still there. Returned it and was told that this is a different noise and had to pay another $900+.Will not return to this shop again and would warn others to find another place to take your vehicle.
Services are always great with European Service Center! They are trustworthy and are always transparent. I will continue to use them for my Land Rover services!
Professional and very helpful. Would definitely to back
Wish I had known about them sooner…would have saved me frustration with Land Rover dealership. Highly recommend
Had my 2010 Audi A4 services here. Shop is very clean and tidy. I feel this is a very honest shop that sincerely looks to take care of the customer and their vehicle. Patrick did a great job explaining some issues with my Audi and coming up with a plan to fix the problems. Will be back for any other work that needs to be done.
Took a Jaguar XKR in for a pre-purchase inspection. ESC was very thorough and provided a comprehensive written report. Will use them again in the future should the need arise.
I had a very good experience at European Auto Repair. They fixed my electrical issues using diagnostic equipment and the bill was exactly the same as the estimated quote beforehand. Great alternative to high cost of repairs at a Benz Dlrshp.
My contact and service with ESC was excellent from the beginning to the end with Patrick and his staff. I would highly recommend them.
Very impressed with their great service, knowledge and professionalism. I am very careful about where I send my Porsche Macan for servicing. This is one place I know that I will provide the best value for all my maintenance needs.
I HAVE PANAMERA TURBO HAD AIR SUSPANTION ISSUE, PATRICK GOT IT DONE QUICK AND HIGH QUALITY, AND PRICE WISE DID TOOK CARE ME, VERY HAPPY WITH REPEIR DONE, TOOK TO OTHER SHOP BUT THEY CHRAGE ME MONEY TOREPLACE ALL SUSPANTION ON MY PORSCHE, BUT IT WAS ONLY ISSUE HITROGEN WAS LOW DUE TO ONE VALE SEAL WAS BAD, PATRICK GOT IT ORDER AND INSTALLED WITH CHARGE SUSPANTION, HIGHLY RECOMMENED IT.. GLAD I DID BROUGHT TO European SERVICE SENTER..
My vehicle was making a strange sound and come to find out it was the belt. I only had to describe and give the vin number to Patrick and he was able to access the possible repair needed. In addition the tow truck took 2 hours and 45 mins and he still waited for me and had the staff ready to work on my car.They are very friendly and put all there efforts into making the service painless and efficient. The work was done the same day. :) Patrick even gave me a little discount as the repair was unexpected which soften the blow and made it a great experience overall. Thank you European Service.
I had a great experience with Patrick at Europe Service Center. Very easy to communicate with and make a first time maintenance and oil change appointment for my Volvo. The pricing is extremely reasonable and the service was very professional and timely. I was given some informative information in regards to keeping my car in prime shape by Patrick as well. If you have to wait for your service they have a comfortable waiting room. I was able to do my work while waiting, no distractions. They also offer a service car if you need to drop off and go. I will be using their services for all of my future car needs.
Friendly and knowledgable staff.I would trust them with my Audi anytime.
Great Service Patrick... I went in for a oil change..He called/texted to confirm if his service were up to standards. He also went above the norm and found an issue with my light and replaced the bulb for me. Oh and Thanks Patrick for being an HONEST mechanic by finding my tools under my hood and returning them to me.. Great Job.
Very professional, very thorough. Explained everything that needed to be done. Patrick and the staff are very nice group of people and always willing to work with you. Highest quality of work, only place I allow to touch my vehicles.
They made it easy! Patrick is personable, knowledgeable, sincere and seems like an honest guy. I saved $$$$ vs. the dealer quote and there is NO difference in the quality of parts or service on my Jag F-type. I received a beautiful loaner car and my car was completely ready in the stated time frame. They have a very clean shop and waiting area. I’ve found my service center moving forward and my wife’s car will be coming here as well.
The team was fantastic. Patrick was a dream come true in these hard times. I will use him again in a heartbeat. Love ya Patrick for being straight forward with me and honest. You and your team are the best.
I brought my Porsche due to the engine light and tire pressure sensor lights coming on. The guys at the shop identified that a critter ate some wires and vacuum lines. They rebuild everything and my car is back to top shape. Great service and quality. Patrick and his team are awesome people.
I only bring my cars to this location because it’s right near my business otherwise I would use any of the othersthe company is just trustworthy I have almost 370,000 miles on one of the cars Replace the engine maintain it ect they are brains when it comes to making something run and not doing extra over to run the bill up I don’t bring the cars back for the same reason if I do they look to see if it’s under warranty of their part and will honor it I am very thankful that I know these folks Evan and Patrick they keep me rolling not broke sure it cost a little extra for an oil change but I know they’re not gonna strip my plug like your average Jiffy Lube and European is all about quality from the mechanic to the parts going in ithave a nice day
Patrick and his team were great in explaining and fixing all of the issues with my car in a timely manner for $2K less than what the dealership quoted me. Would definitely go back and recommend to my family and friends!
I had the opportunity of using European Service Center when my Porsche Macan would no longer blow out cold air from the a/c. European Service Center provided excellent service by extensively checking my vehicle for any leaks. Luckily there were none found and I truly believe in the service they provided. Service is always greeted with a warm smile and the work is accomplished within a good timeframe. They have truly gained a lifelong customer. I have also recommended my boyfriend who has a BMW to use them for his future servicing.
European Service Center provides great quality repairs in a helpful, friendly environment. The shop representative lent me the use of a courtesy car for four days, the time that my car was being repaired, which was nice.
My expectations of getting serious problems repaired was realized with an A+ rating. Professionalism of the service witer and friendliness of the staff was amazing. Everyone went the extra mile.
This is the 2nd time I been to this place to get my breaks changed. Even though I had already purchased my breaks they still put them on for me and not to many places do that anymore. Customer service and atmosphere is great! If you have foreign car I suggest going here instead of your dealership where they over charge you. I Weill definitely be back
They always tell me exactly what they are going to do before they do it! I appreciate their honesty and attention to detail. They are always friendly and very accommodating with a courtesy vehicle.
Patrick and the team there were outstanding. I will definitely be doing business with them in them again.
They are very knowledgeable & strait forward. Great service & they wont stear you wrong.I definitely recommend using them.
The service was professional, cost effective and the staff very friendly.The dealership quote was $1200 more than ECS.I will definitely recommend to my friends-- SB
These guys were professional in their approach to addressing my M/B issues. Quickly diagnosed the issue and had me fixed in short order. My M/B issue was rather serious so they had to keep car overnight. To lessen any inconvenience they gave me nice loaner to drive @nc!Returned next morning my car was ready as promised!I’m most satisfied with their facility and professional service. I would be happy to recommend them to anyone.Despite the cost, which was most reasonable,these people are great to deal with.
They provided fast and easy service. Definitely will do business again with them.
My car runs better with them than when I was going to Mercedes for service and repairs. Patrick and the guys are great!
Patrick and the team went above and beyond to make sure we were taken care of, I highly recommend them, great service!
Excellent service. Amber at the front desk always gives great advice on things I need to service now or I can wait on. The price is fair and always exactly what Amber quotes. Service is fast and scheduling is very flexible and sometimes you can get same day appt. I will continue to take my car here for my maintenance. All work is documented and I am very satisfied with the customer service.
I was tired of paying dealership prices for services on my wife’s Mercedes and ended up trying the European Service Center. I’ll definitely be going back. Straight-forward customer service and great communication. You won’t be paying for extra things that you don’t need.
Thorough and communicated in a timely fashion necessary repairs and future maintenance needs. Professional and courteous.
Always helpful and great work!
I purchased a Groupon for front and rear brake pad replacement at this location. I was promptly checked in when I arrived for my service appointment and my car was taken back within a few minutes. Not long after they took it back, they came back out to let me know that my existing brake pads were still in good shape and didnt need to be replaced. They could have easily taken my money and done the service anyway and I would have been none the wiser. Instead, they responded with honesty and integrity, prevented me from getting a service that wasnt necessary, and handed me my Groupon back with no fuss. This shop will be my go-to for service from now on and Ill be highly recommending them to friends and family as well.
Used a Groupon for an oil change and with extra charges the services come out to a retail oil change. Returned Mercedes to me dirty (hand prints) and a drained accessories battery which would not permit the car to be put in gear. Careless at best... stay away!
Service is great. They took care of everything the car needed and evaluated what I should have worked on next. My car is a 1974 Volkswagen. I will continue to use them in the future.
Patricks customer service and professionalism was A-1! I will definitely return.
I had them replace the compressor on my ‘08 RR HSE, there were issues with the replacement pump that resulted in having to replace the replacement. I did not get the run around I did with my last visit at the dealership, no haggling, Scot had it fixed and said thank you for your business and patience. No extra charges, no bs, no pressure sales on anything else. That is the way to run a business.
They were expecting me and was immediately attended to (oil change bought through Groupon). Didnt even need to wait a half hour. Definitely would recommend them.
Awesome Service. They completed a pre-purchase inspection. Saved me from buying a car with a coolant leak. Awesome team.
First time user of their service and I couldnt be more pleased with the experience and the results. The guys were all very friendly, professional, and knowledgeable about my vehicle and I trust them completely with my baby Isabelle ;) Will definitely use them again.
Brought in my Audi S4 for a very annoying electrical fix inside the transmission. ESC were awesome and made it very easy. Amber was great as she took the time to explain each step and the status. Finally got it back and runs like new. I would highly recommend this auto shop for their very fair prices and professionalism.
Have used them for years. They are the only place that we take our cars to. The heater stopped working in the car and needed new radiator hoses. They diagnosed it and fixed it in a day. I would it take our cars to anyone but them.
European Motor Cars of Windward is my only mechanic I can truly trust. They provide high quality service at very reasonable price.
I was so fed up with Mercedes dealership taking advantage of me in Buckhead I found European service center On Tidwell dr In Alpharetta and Patrick represents the best advisor ever. The price and the techs did an outstanding job . They also helped me to coordinate my insurance Company and a local glass company to replace my broken windshield . My convertible top is working perfectly now the stress of the top getting stuck open is no longer a worry . Totally worth the drive for me . Professional times 10 . My loaner car was perfectly wash and wax and ozone cleaned for Covid 19 my car was also professionally cleaned and looked as good as the day I bought it !! Thank you 😊 so much Judy Stovall
I have used these guys for many years. I would never take a European car to anybody else. They are by far the most professional and knowledgeable people I have ever dealt with
This was our first visit with European Motors Cars and we were very impressed with their responsiveness and follow up. And after going to 4 other shops and being told they could not find the problem it was refreshing to receive a quick diagnosis . Plus they are still attempting to find an elusive part for a vehicle that is no longer in production. Knowledgeable staff and excellent customer service.
Patrick assisted me with a warranty repair on my 06 ML 350. He was profesional and the service I received was exceptional. I highly recommend them.
Patrick is quite the Pro, not only In what he does, willing to work with you around your alternatives to get the job done for a reasonable price .
Great service! My cars are always fixed right the first time. I service my BMWs and Mercedes Benz here.
I am really excited that I found this place. I received great service from beginning to end. I inquired after hours on pricing and availability, and the next thing I know, they are texting me with the info requested. They got me set up quickly and worked with my schedule.On the day of my appointment, I responded to the original text thread asking for the address, not really expecting a response. And boom, there it was. Easy for me to copy and paste into Waze.During the appointment, everyone was polite and generous. Got me in quickly. Even suggested I take my car to dealership for some warranty work instead of trying to make extra money off me. Honesty...it’s a great thing.Oh, and the price. It was half that of the dealership!!
Europeon Service Center has taken excellent care of our cars for the past 15 years! Always easy to get in and ALWAYS great service. Fair pricing for their services make this place my go to for car care. Highly recommended. Amber the service manager is knowledgeable and friendly, which is a bonus!
Patrick and team do a good job
My wife and I and have European cars and I cant imagine going anywhere else now. Amber mans the frontlines, shes extremely knowledgeable and very responsive. Just this past weekend, she worked above and beyond and got my car ready so I didnt have to get a rental car at the last minute, thats how attentive they are to their customers. Their prices are under what youd pay at the dealership, plus the personal touch. The guys in the back are really great, they pay attention to your problem and get it done right. They will save you money wherever they can. Weve been coming here for almost a year now and I love it, will never go to the dealership again, wish Id found them sooner.
They were very friendly and courteous. Facility was convenient and clean. Very knowledgable.
I have been very pleased with their service and honesty. Although, I live almost an hour away from them it is worth the drive knowing that my car will be repaired properly and I wont be cheated by the service department doing unnecessary repairs. Amber is great and I would recommend anyone to go to European Service Center for all their repair needs.
I visited European Auto cars several times for the past couple years and I’ve always received outstanding customer service and quality of the work done on my car. Amber did a great job communicating with me through the whole process, and she was pleasure to work with .Also got chance to meet technician that worked on my car, super nice guy and very technical & knowledgeable about European cars.Definitely will be back for any service on my cars.Thank youVisited European at new location in 2021 and had car serviced again, Patrick and team are the best, very professional and super consistent when come to quality of job done. Great customer service A++
Very knowledgeable, quick repairs. Love Patrick. Great personality and very knowledgeable
Updated:Received a call to discuss. I appreciate the effort to do right by the customer. Keep it up!Most car service shops offer a free ride within a 5 mile radius. This place charges for it and doesnt make that known upfront. Also failed to diagnose a damaged wheel bearing, which if not fixed in time could have been dangerous.
Always good service and extremely polite to their customers. I have had service performed on two of my autos and received the best quality service on both. Their Porsche mechanic is magnificent! If your looking to take your car somewhere other than the dealer I recommend European Motor Cars.
Great service for our Mercedes. Professional level of service and quick in and out
UPDATED: Despite the work performed at the location, after speaking with the Operations Manager at length, he recognized the error of their ways. I sincerely appreciate a company who is trying to build a brand and takes the time to understand that people do make mistakes (even in their own company). Knowing that they have someone in place monitoring the interactions between the consumer and its various locations is very reassuring. My original review was one star(of the location) and wish that I could rate the Operations Manager solely. He wouldve been 5 stars!______________________________________________________________________Came in the first time: diagnostic was performed; mentioned that it could possibly be another issue that happens with Audi vehicles. I was told it was several parts that needed to be replaced but nothing about the “potential” issue that was mentioned.2nd time: I came in (a week later), reporting the same issues from the first time I brought it in. I was told that the part that was used in the first repair was a faulty part and needed to be replaced (another all day repair like the first).3rd time: I came in(nearly a week later) I reported the same issues as the prior times, was told that they now need to check the potential issue that they mentioned during the first visit. Turns out it was the potential issue that was the issue to begin with. Simply said they were not honest with me and took my money from the onset without checking the potential issue which was a very costly one and was unlikely to be fixed by them. THEY CLEARLY MISDIAGNOSED MY VEHICLE TO BEGIN WITH! This was neither an efficient use of my time or money.
European Motor Cars has been our go to shop for all repairs on our Mini Coopers for over 6 years. They have the expertise I count on to properly diagnose and execute the needed repairs. They are honest, dependable and dont over promise. Highly recommend!
European Motor Cars is fantastic. I have taken both my Mercedes and BMW to them and they did fantastic work at a reasonable price. Two thumbs up!!!
Excellent work and service
No complaints. Always felt like John was being very honest and fair with me. Work was done very well and as quickly as they could. I have no hesitations to use them again.
Great service and very affordable! I will definitely take my car back here in the future.
Where do I start?...Well, first off let me just say that these guys are amazing. I took my 03 Audi A4 to get the engine swapped on it. The car runs great and better than ever now. Louis and his team provided me with great service at a reasonable price. They are super cool and I will definitely be going back if I need something else done on my car.
Great company. Amber was a great person to work with. I needed to find a great mechanic to work on my Audi since I relocated from MD. So all the reviews Ive read pointed to here....They will for sure get all of my business moving forward.
European Service Center was excellent. I got them to do a PPI(pre purchase inspection) on a 2016 7 series a local dealership was selling. I fell in love with the car but when I had the car inspected there were multiple issues found. Amber advises me to have them take the car to blow as it was still under warranty. Of course they wouldn’t. She saved me from a huge and expensive mistake. Def recommend them.
Needed an oil change and a cabin filter due to my air conditioning smelling like dog poop. I read the reviews and said this sounds like a place I need to support! I was very happy with the price and the service received. Although I didn’t ask for the treatment, I like to be informed first before a service is done. I will definitely be back!
What can I say? Top Notch. Period. They work on it til its right. Couldnt ask for better service !Next visit was great, too! Got my headlight connectors fixed for a chronic problem where they would come loose. Thank you very much to the crew and especially Amber!