I’ve owned my home for 9 months and had to call Staton twice. Hai Le came out both times, and he was WONDERFUL. As a first time homeowner, I had lots of questions, both times. He patiently answered my multiple questions and really made me feel valued. He showed me around the AC unit so I would know what he was working on. He explained how often things needed to be changed (like air filters) or checked, and I added those dates to my calendar so that I can stay on top of things. Today he worked in 120 degree heat in the attic to replace my circuit board, and all he would accept from me was one bottle of cold water. Hai Le is wonderful, and I will always want him to be my AC technician! Also, I have called around 4:30 on a Friday both times (bad timing on my part!), but both times, Mark, the owner, has called me back that evening, after hours, and scheduled an appointment for the next week. This is a great company that has wonderful customer service. I never *want* to call them, but I’m confident every time I need to that I will get exceptional, quick service.

I could not say more about how professional Mark and his team are. When you meet Mark, you will know that he takes his FAMILY OWNED AND OPERATED company very serious. I have dealt with HVAC companies before but none have taken the time to truly answer all my questions the way that Mark has. His passion for his business is evident in every aspect of his work. I would have rated his company higher if there was an option to do so. He gets a 5 star + + from me and my family!

Staton Heating & Air is a top notch professional family business. They put the priority on the customers needs first and complete the job at the highest quality. I recommended this business to anyone in Forsyth County area.

I received my annual fall service visit and my technician was Kenny James. He had previously done my service call in the spring. I was very pleased when I found out that he would be my technician again.Kenny provided excellent customer service as well as demonstrated his knowledge and skills for his trade. He took the time to answer my questions as well as make suggestions based upon his findings. He was attentive to my home needs. He observed that I did not have a ceiling saver water detection device on my unit. He explained the purpose and benefits of having the device. I received his suggestion, but I also had to question, why was this not suggested to be in the past.There is a difference between doing a job and doing a job with a level of excellence. Kenny James carried himself in a professional manner yet most kind and courteous. Thank you Kenny for your outstanding service!Thank you Kenny for caring!!! See you next time!!

The only reason that they even got a 3 star rating is because of Tim. Let me talk about Tim before I talk about the other person that Ive dealt with throughout this. Tim was great from the minute he walked into my house. I think he genuinely cares about doing a great job and genuinely wants customers to have a positive experience with the company.Now, lets talk about this other technician. I dont feel like I want to name names, but I feel like youll know who I am speaking on. After Tim came in and said there was probably a leak in my A/C system, your company sent a second person in that told me that there was nothing wrong with my system...he lied to me. He literally just vacuumed up the extra water and threw some coolant/freezant/whatever you wanna call it in my A/C and said it was fixed. Then, he proceeded to CON me (b/c thats what well call this) into signing up for another year with your company and NEVER fixed the issues so the SAME thing happened a few weeks later.Then, yall had the NERVE and AUDACITY to send that same man back to my house like I wasnt going to notice. All I will say is that it is UNPROFESSIONAL to tell a customer that I shouldve charged you for the new filter, but didnt when YOU didnt fix the original issue AND there was a BRAND NEW filter already in there. If the filter is damaged, its because YOU didnt fix the original issue and put a bandaid on it. On top of the that, he claimed the filter was damaged from the freeze on the system....the system has frozen over a couple times now b/c you didnt fix it like you were supposed to, but why is the air filter a problem now haha? I understand that Im a woman of color...but Im not an idiot. On top of that, YOUR company cancelled the rest of Tims jobs for the day for keeping it real with me as a customer and it has me looking sideways at the way you do business and pretty much guarantees that Im leaving once the warranty is up. Why are you punishing someone whos doing right by your customers? Because now it seems like you dont do right by your customers OR your employees.Shoutout to Tim for having my back....Id keep Tim and ax the other dude tbh. Id do business with Tim any day of the week. If not for Tim....I wouldve never known about the REAL issues with my system. Tims advice made it to where I MADE SURE my system got fixed the way it shouldve been fixed before he came back to my house. He made sure that I understood what was going on as well as the options and steps that would need to be taken to fix it...Tim is the real MVP.EDIT: After this review, Staton contacted us and made sure that the system was fixed and functioning the way that it shouldve been fixed the first time. I appreciate the effort and the due diligence in getting it fixed even though it took a 3 star review to get it together. I understand that this is a small business, but this definitely couldve all been handled in a better manner than how it was originally handled.

I heard great reviews from other customers about Mr. Kenny James and I was not disappointed. I am glad that he came to conduct the service. This was my first time with the company, but it will not be the last. Thank you for your knowledge and details in explaining the service. Be blessed!

Staton Heating & Air has been nothing short but awesome. Being new to the homeowner world, having them come out and install the A/C on our new home was huge! Their customer service was great and even answered all my silly/dumb questions. Really happy I went with them!

Great experience! Highly recommend for any HVAC needs. Technician was very professional

Great service, was efficient and have had no problems since! Very pleasant staff and high quality work, would recommend!

Staton installed our HVAC system as well as our sons. Used them then and will use in the future as needed. Will recommend them to everyone!!

Staton Heating and Air is the go to company for all your HVAC needs. They are very professional and do top quality work. Highly recommend them!!

Staton Heating and Air are very fair priced and do great work. Summer is here get your AC unit serviced by them today.

Great crew! Were really professional and provided exceptional service, would highly recommend!

Great company service.I definitely recommend this company, very professional. My kids and I are very happy with the Installation.

Kenny text me when he was on his way and showed up on time. He was professional and friendly. I even learned a few things about my new system that I didnt know-appreciated that he took the time to share.

Very quick to respond, they know the products they sell and very clear

The team at Staton is professional and responsive. They always provide quality work and are very thorough in the projects.

Peter was wonderful, he explained everything he did and also provided suggestions on additional products to help with the air quality. I would recommend them

Great service experience technician highly recommend go to staton heating and air conditioning

Steven Chen is very professional and highly skilled. I watched him meticulously trouble shoot an issue, nailing the problem, and at the same time fabulously coaching his apprentice, who was also very professional, eager to help & learn. Being retired military, I know quality coaching skills & leadership - Steven is an asset to the Staton Team!

Kenny was knowledgeable and professional - also courteous & respective to observe Covid practices. Called to schedule the annual maintenance and was presently surprised to discover they could work me in the next day. Kenny let me know he was on the way along with his picture. He arrive right on time, and communicated the entire check list he would perform. I very much would recommend Staton and specifically Kenny!

Great company. Love the people who work there

Good HVAC company with best service technician. Efficient and best

Tim Rollins came out and checked out my system to see what was going on. He was very polite and very knowledgeable. Answered all my questions.

I am so thankful that Staton Heating and Air could come out for a service call on a Saturday morning! Kenny arrived within an hour and got us up and running. He did a great job and was very professional. Fabulous job all around!! We will definitely use them for all of our future heating and air needs.

Steven was so patient and explained everything for me, and Tracy at the office is so nice and helpful!! This company has gone above and beyond helping me, and I would definitely recommend them!

Very good & timely service!! I was glad to hear that everything was fine with my system and Kenny didnt try to sell me anything I did not need!!

Got expert advice, good timely service, and a realistic plan going forward to upgrade 15-year old equipment. Took care of the short term and made plans for long-term relationship.

Staton Heat and Air is very credible. Sign up for their biannual heat and air check up....very reasonable cost. My thermostat quit working. When I called, they gave me a window of time and the repair man was right on time, repaired my thermostat and it is now working with a guarantee. I was also offered a service visit cost which was much less than the cost of visit and repair. Who does that these days...they save me $$$. I called other heat, air and electrical companies and their cost was astronomical for the same job. Call Staton, you will be a happy homeowner.

Very good and professional job.

Steven showed up at the time promised and was very knowledgeable about the unit and how to get the best efficiency from it. He reminded me about changing the filter and installing it in the right direction. He even gave info about other products they install. Thanks Steven! I appreciate the info and your product knowledge.

Kenny was excellent, thorough, professional, and willing to share his knowledge towards assisting us make smart decisions as new home owners around our AC and Furnace System.

Kenny James, is a competent professional. We will definitely ask for him to come back to our home for future services.

Was on time, very knowledgeable of work to perform, did an efficient job and was responsive to questions with answers that were enlightening.

Kenny and Andrew replaced our old water heater with a new one on February 21, 2020. They are a great team and did a great job for us. They were cordial and neat about their work. If you need a new water heater, give Staton Heating & Air a call. You will be glad you did.

Very responsive and quick to take care of our issues at a reasonable price

Service was quick and the technician was polite and capable in his repair.

The repair person came out last year, only fixed part of the problem, and when he returned again this year to fix the same system again. Then as the system needed more R22 refrigerant, he indicating that this was not sold any longer and I should buy a new AC unit. I purchased the refrigerant on eBay (tones available), and then they refused to recharge my unit with the R22 I had purchased. No help, lies trying to get me to spend more money than was needed... and Ive lost respect. I certainly dont need service people like this.

Great service would recommend

Hai provided our services and was amazing! He was respectful of our home, described in detail what he was doing and even gave us some tips that we werent aware of (like which vents circumvent back into the home, so keep candles away from those). Hes been to our home before and was awesome then too. Weve been using Staton for nearly 3 years now and will continue to do so.

Recently had Steven come out to the house for some routine maintenance and a potential leak. He was great. He was very prompt, professional, and knowledgeable. This was my first time using Staton and I will definitely continue to use their services. I’m in Milton and I would recommend Staton Heating and Air.

We’re very pleased with the service he provides for us. He’s efficient, thorough & seems to be in tune with the customer. He’s also very concerned if we have any questions & is very helpful in trying to convey to us how our system works to get the maximum benefit. He’s also very respectful when he’s working in our home. He is an excellent technician. Highly recommend him.

Kenny came for my annual maintenance. Scheduling was easy, he arrived on time and was very courteous. I also like that I received a text that he was my assigned tech with his picture. I have been pleased with Stanton all times I have worked with them.

Gabe was punctual, answered all my questions and made sure my units were well serviced. I appreciate the professional phone and on-site service and recommend Staton to anyone who is looking for HVAC services.

Very friendly and informative!! Will use them going forward!

Prepared and communicated what was done. Thanks!!

Gabe (my technician) was very nice and knowledgeable. Before entering my house, he slipped on some disposable booties and then immediately went to work on my service call. My thermostat tablet was replaced at no charge to me because I bought the Complete Care Plus Service Package when my unit was installed.

Kenny James was prompt and kind enough to call before arriving. He worked quickly while all the time explaning to me what he was doing. He was very friendly. I have dealt with Staton for quite a few years and I am very satisfied with the service.

Steven did an outstanding job, and his pride in workmanship was very obvious. Staton is very fortunate to have Steven on staff. He’s the kind of employee that makes a “good” company a truly “great” company. Thanks, Steven!

Great customer service from the office and from Steven!! Hes the best! Very knowledgable and customer service oriented. We will always request him for our service!

Thank you for the wonderful service at my clients house!!! Awesome job, very professional and great customer service. Anna Stradley, Landmark Realty Associates

Honest and fair.

The Staton installers came in and completed the work on time. They were professional, answered all my questions as the day went on and cleaned up well at the end. I would reco them to others as the company and install team to get your new A/C & furnace from. Nice job!

Great service- the tech arrived on time, friendly, polite, efficient, and answered all questions I had about the semi-annual maintenance he was performing on the 3 units at my house. Office staff is also pleasant to work with on setting up an appointment. Great company to do business with.

Im happy with Staton Heating & Air customer service.

Hia, was very helpful and answered all my curious questions. He is very knowledgeable and I believe is a great asset to your company thanks. Dan Andrade.

Great experience! Kenny was knowledgeable and professional! Did a great job!

Kenny was excellent - on time, took his time, thoroughly did the Spring maintenance on our unit. Thank you for your hard work!!

Gabe Pierce did a GREAT JOB replacing a defective coil in our AC unit! Gabe worked fast, was very knowledgeable, and pleasant to talk with !! We are very pleased with Staton Heating and Air. A Great company to work with! Thanks!

Steven is always prompt professional along with being knowledgeable and courteous. His trainee Kenny thoughtful and courteous.

A Great Company with caring schedulers and knowledgeable service technicians. Carlos has been an able to eek more life than we expected out of our old units. And when it was time to finally purchase a new system he thoroughly answered all our questions and concerns so that we could make an educated decision about what unit was the best choice for our home.

Kenny, the technician, showed up during the appointed time and was in touch via cell before he arrived. He was very thorough with his inspection and explained the items he inspected in great detail.

Kenny James serviced my A/C and was very nice. He explained what he did.

Staton Heating and Air has been our HVAC contractor for over 10 years. They provide excellent customer service. We have a service agreement for 2 times per year and I highly recommend it. It reduces the amount of service calls and keeps the systems running. However, on the occasion where I have needed immediate service, Staton has been there for me.

Technician went over and beyond during his recent service appointment-addressed all of my concerns and was extremely knowledgeable and educated me on best practices for operating my heating and air to properly maintain environmental comfort-technician was professional, courteous, and conversational. He is definitely an asset to your company and represents the foundation of what makes a company successful and keeping customers loyal-a huge thank you for our service experience and he should be an example of how all companies should operate Regards and a customer for life

The Staton team was great! As most occur, I had an unexpected failure of my 19+ year old furnace. They were quickly out and had a new furnace ready to install the next business day. Furnace replacement aint cheap but these guys came in and spent a cold day in my attic and on the roof enlarging the ventilation pipe, took care in covering carpet underneath the attic stairs and put on booties when coming in and out, ... I was comfortable enough to just remain downstairs working as they did their thing. I actually went to the office and found the internal team to be just as kind and pleasant as those at the house... Highly recommend calling them when your unexpected event occurs.

Staton is the best air-conditioning company we have found here in Georgia. We have been with them for 12 years. The service is impeccable. A young man named Todd one of their workers came and fixed our unit. He was courteous polite and very knowledgeable about our Lenox unit. The lady in the office by the name of Gail was absolutely wonderful.

Great service

Our Technician - Steven - went the extra mile ensuring that the thermostat that we had chosen and purchased was compatible with our systems - by calling the manufacturer, and then reviewing remaining instructions clearly to me. Great professional service. Appreciated.

Steven is awesome - hes done seasonal checkups a number of times plus fixed a couple of critical issues in record time over the past few years since weve been a customer. Hes courteous, on-time and explains everything, with alternatives/risks, before proceeding. Statons office staff are great, too - super nice, so easy to work with.

Provided a very through checkup of my systems. I recommend them highly.

We have counted on Staton Heating and Air for over 20 years and they have taken good car of us for all those years. Everyone is super nice, very knowledgeable and thorough. Thank you for to good work, Steven.

Called this morning to make an appointment for furnace maintenance and the tech came within an hour. Great service all around from Leslie scheduling an appointment to the tech, Stephen, arriving within the time frame that was given. Thanks Staton from a loyal customer!

They were so good we almost didnt notice them going about their work. Thanks, Gabe and crew for a job well-done.

Kenny arrived on time, was very knowledgeable and did a great job. Thanks!

Staton Heating and Air continues to exceed expectations! We’ve been customers for nearly eight years and they continue to provide exceptional customer service on each visit. We have their HVAC Yearly Service package and it certainly helps keep the systems running efficiently and avoids major repair bills.I highly recommend Staton Heating and Air for all your HVAC needs!

Excellent Service provided by their technician, Steven Chen.

We moved into a brand NEW Town home in The Ridge Mill subdivision, Acworth, GA in January of 2015. The builder used Staton heating and Air for their new home installations. I noticed that as the new homes went up and were sold that only months later, Staton was out here again and again troubleshooting these recently installed units. WHAT does THAT tell you? Inexperienced installers? Shabby equipment? Fast forward to July 2018. Today, our AC unit quits working. Ive got a 3 and 1/2 year old unit and it quits working? Are you kidding me? I called Staton and they tell me that they no longer service my area UNLESS it was still under warranty. I would run for the hills instead of using this shabby outfit.

A top notch person that cares about the client and the company that he works for. I would highly recommend to anyone. Thanks again for your service and look forward to the next appointmentRichard

We were very pleased with our service today.

Great service. Very professional and courteous.

Steven did a great job servicing our A/C units. He spent extra time to explain what he was doing and make recommendations to help our units perform better.

Great service. Great value.

Absolutely superb. Staton manages my home and business HVAC units and I have their quarterly maintenance package. Love these guys, family owned, and very high quality service.

We had Staton out twice last week to service our heater and it could not have been a better experience. Both times it was a different part that went out, on a brand they do not sell, and both times they were there very quick and got us warm again. They even noticed that the 2nd part was under warranty and instead of charging us for the part, made us aware of the warranty and got the part from that manufacturer. Thank you to Mark and his team!

We installed two new Trane furnace and air conditioners in our house. We received a fair estimate and reliable installation from the Staton team. I would recommend Staton Heating & Air. Great family business. Keep your money local in Alpharetta.

Just had our winter HVAC check up today by Staton. The technician was knowledgeable, couteous and answered all questions and concerns. He was also very professional and wore booties in the House!!

Steven was very impressive. He was professional and fully explained everything along the way. This was a very positive experience!

Staton installed our AC unit, as they did for everyone else in our neighborhood, and our AC went out over the weekend. I left a note online and called their on call tech and never received word back from them. I dont know whats the point of having online contact for scheduling and an after hours tech if you havent heard from either method 24 hours later. Dont worry Staton, I went with my old HVAC company who actually called me back within a minute of leaving a voicemail.Edit: You say you dont service my area? Funny, it says on your website you do. I wasnt looking for a builders warranty repair, I was look for someone to at least acknowledge my call and come out for a repair service, but I was flat out ignored.As for the online contact, I was originally fine with waiting until Monday to get contacted for service, but it ended up being too much so I called in instead. Which was a terrible call because I never had anyone call me back. It seems like you just decided since I wasnt in your area any longer since you pocketed the money the builder gave you to install the system and then ignore users when they call you because your name and number is listed on my thermostat, that I wasnt important enough to simply call back and let me know that.

Friendly, professional install. Office staff very helpful and courteous. Great experience.

Steven Chen did an outstanding job servicing our HVAC units. We were amazed at how thorough he was and how much time he took, especially on the outside units.

They came out promptly for an ac outage. Reasonable prices.

Excellent customer service. On time and fixed the problem very quickly. Would highly recommend Staton.

Carlos went above my expectations in servicing my air conditioning unit. He worked long and hard to unclog a drain pipe. Many thanks and Kudos!!!!

Did a great job. Came and diagnosed problem and then discussed my options and then got the problem resolved.

On time and great service. Answered any and all questions.

Could not have asked for a more polite, friendly and informed tech. I have recommended Staton to all my neighbors.

Staton has taken good care of us for 3 years. Friendly and knowledgeable service men.

I contacted Staton to come and check my AC unit as my upstairs wasnt cooling properly. After the initial service call, it was determined that I had a leak and needed to replace my unit. We replaced, and several days later noticed that it was still just as hot as before. Another site visit determined that the new unit was bad. Fast forward to a few more hiccups that we came across, a few more visits from Brandon and they finally found the second part of our issue. Staton went above and beyond to correct the problems that were found, often times able to come out the very next day. Brandon, Mark and the team at Staton went above and beyond to resolve all that we came across during what we initially thought would be a simple AC unit replacement. I will definitely use them for any future needs, and would recommend them to anyone!

Technician Chen was friendly, professional, efficient and answered all my questions.