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Frontier Communications
223 Lockwood St, Alpena, MI 49707, United States
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Frontier Communications

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Ca
Review №1

Have been trying to get my internet restored from a vacation hold for a week now, and have made no progress despite multiple calls and several promises from customer service reps. My service ticket was closed despite the technician never coming to my home as promised. Claimed to try but no one was home, which was not the truth.

Ta
Review №2

We have been a customer for many years, we have our land line phone through them, and if I didn’t really need it as much as I do I would shut it off in an instant!!When you call them you have to talk to a robot and it never understands you so it disconnects you.Very poor customer service and they definitely can care less about their customers!!

Pa
Review №3

Terrible customer service. Automated service that doesn’t work. Endless loop, waste of time, no body to talk to.

De
Review №4

I would give them a -10.Called them to report that my 91 year old mother-in-laws phone keeps having problems every time it rains. This isnt the first time. They say they fix it every time.When calling they told me they couldnt do anything because its not my account. They wouldnt even run a test.

Be
Review №5

Avoid for commercial use! Frontier is inept at best. The employed tech people in the Alpena Michigan area are unable and/or not willing to do what it takes to offer professional services. The company also will sell you services that cannot be delivered due mostly to incompetence and a weak network. They seem to handle old school residential telephone landlines ok, but beyond that theyre useless.

De
Review №6

Over priced with sketchy over the phone fees and they dont compare to competitors.

Et
Review №7

3 months waiting for install and Keep getting told lies and no internet installed yet

Da
Review №8

Helpful

Cr
Review №9

Needs to improve on some things

Mu
Review №10

They are good

Information
2 Photos
10 Comments
1.9 Rating
  • Address:223 Lockwood St, Alpena, MI 49707, United States
  • Phone:+1 989-444-5004
Categories
  • Internet service provider
  • Cable company
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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