This place is trash and unprofessional..12th st is better.. doesnt even deserve one star but I have to put it to post🙄

No words are powerful enough to explain how horrible it is if you have to deal with this location for any reason. There is NEVER any parking close to this establishment. Besides the lot always being full beyond max capacity theres also never any street parking either. If you or someone youre taking there has trouble walking, or cant walk far, youre in for some unexpected obstacles. There is nowhere to safely drop off a patient with limited mobility, while you go on a hunt for somewhere to park hopefully within a 2 block radius. If you have trouble parallel parking this ia not the place for you. The extra cars overcrowding the parking lot take up the space needed to get in and out of the lot itself. This happens because there are people waiting in their cars in random open areas of the lot that are not marked spaces. People are rude, careless, unconcerned, and unprofessional. type expect to receive. Theres an overwhelming lack of respect for anyone as a person and you have a better chance at finding the Easter bunny than you do finding a staff member that actually listens to what youre saying or even cares. The doctors are unprofessional and purposely try to make you jump through hoops in order to get them to fill your needed medications. On one specific instance I was taking a friend of mine there and the doctor was rude, insisted there was nothing wrong with my friend (the patient), insisted the medication he was prescribed was for depression but he takes it as a way to treat chronic pain. After getting into a little debate with the doctor over the medication she proceeded to verbally state he was over exaggerating his level of pain and still persisted that nothing was wrong with him. Only after having to resort to raising his voice and getting stern back, telling the doctor to check his chart/medical records and look at the results of his MRI did the doctor take the time to look over his records. Her face turned bright red as she had to admit he was suffering from 2 torn rotators in his shoulders. On another occasion he was prescribed medication for high blood pressure and when he took it he almost died and had to be rushed to the emergency room by ambulance because he couldnt see, hear, stand or walk. The medication dropped his pressure so low he almost had heart failure. They prescribed this because for 3 consecutive visits his pressure was elevated but that was due to the endless frustrations and HOURS in the waiting room before you see a doctor, you have to argue with the doctors to get them to give you your medication, and all this is after walking blocks to get to the office from how far away you had to park. The whole experience is aggravating so of course people might have raised numbers in their blood pressure. Just the thought of having to go there can stress anyone out and force them to have an anxiety attack. And one other thing Id like to mention, on another fun filled trip to see the doctor there, we waited in the waiting room for over an hour, then we waited for another hour in the exam room before we started hearing the office staff begin saying good bye to each other because they were leaving since it was the end of the workday. It was at that time I went out of the exam room to find out what was going on. When I was able to find someone after 10 or 20 seconds of me wandering around the office. I was asked where did I come from. I replied with the exam room where weve been waiting over an hour and a half to see the doctor. She instructed me to go back to the exam room and the doctor would be in shortly. Thats when we heard tow or three staff members quietly talking amongst themselves saying they forgot we were in there, asked if the doctor was still there or did she leave already and then one of them said she was still there in the break room eating dinner!!!! Every experience going here has not been a good one and I absolutely do not recommend going here

Staff is wonderful and make you feel welcomed.

When you need help this is vfc the best place to go

Casa is a danger hospital. they dont York normar. casa Guadalupe is danger in all allentown..

I really like the people at this facility. They are very helpful and nice.

They didnt wear face masks. The excuse was they are behind a glass that was cracked to hand stuff they can still pass covid. I saw the lady walk out the office into the wait room without a mask. Ridiculous and rude.

Long waits because are only two people at the desk and Im sure they handle a large group of people daily. If you call them expect a wait so call early! They are helpful and very straightforward. I dont think they have anyone to cover the shifts if one the women at the front desk cant work. Its another reason they tend to have long wait times.

They dont always answer the phone

They never answer the phone and the voicemail is always fulled

I would like to give a good review but i will not. It would nice if they would actually pick up the phone to service their costumers needs....alot of us live a little far from this place and simply woupd like to call to ask some important questions before entering their building. They need to improve on their customer service... They arent professional i dislike it very very much

I am a patient here at Neighborhood Health Centers of the Lehigh Valley. They are absolutely amazing. They go above and beyond for their patients. The service I get here is phenomenal. One person helps me with food, another person helps me with housing, another person helps me with bus passes, and then theres the main Doctor. I have my own treatment team here. This is not your regular PCP doctors office. I love this place and the people.

Love this WIC office. Dawn is the best! They are always friendly helpful and quick here!

Lot of helping hands

The new system is not good so many mistakes you e-sign and the system call you and text and call you to do everything again.

My mother received help with her fuel oil. Thank you so much. You are an important service . You help many in the community.

BET-EL Counseling Services is located in this building. The receptionist is very polite but overall service sucks. They kept scheduling and cancelling my appts. And I need consistency.

The wic place on 2nd street in Allentown is unbelievable they do not help you with the wic checks they are very disrespectful and do not have people skills they are very unprofessinal ..Its sad that they mess up and we have to take it and leave with no milk for our newborn and the Supervisor from wic on 2nd street refused to give her name. So sad that when you think you can get the help you need you dont.

I went for the wic clinic located inside. Renovations done are amazing. I like that you dont have to come in from the side of the building anymore.

Good need wic

Amazing Doctors!

I came in the second week of January for help I filled out an application and was told l would be contacted by someone shorty after. It is now the ending of February going into March and I haven’t heard from anyone even letting me know I wasn’t eligible for help would have been a lot better than simply ignoring someone in need.

The lady at the operational help front desk is amazing she is very understanding and she makes sure things get done and gives you the help that you need...

Great assistance. Very organized

The senior services are amazing. They helped my uncle out tremendously. The doctors office in there however, leaves a lot to be desired. I assumed they would be on par with they other LVPG practices and it was conveniently located but after calling and leaving messages, I ended up having to change my childrens doctor

Some people that work there are very kind, but the are some people that I they treat you like I don’t know how to describe, bad ! Or worst!

Last week sign said they were closed and would reopen on 30th.Today, the 30th, the sign said opening on the 1st. 2 wasted trips!

Honestly Dr. Daly is the best doctor I ever had in my life. Please give this company all the funds possible.

Great medical staff and accommodations. Nurses and all other staff are superb and very personable.

Dont call WIC and expect to get an answer. These people NEVER answer the phones. Not to mention are extremely rude in person. All they could say is we get busy sometimes with an attitude.

Been calling since it opened and still no response. Cant even call to ask some questions. Have to show up to get them answers is really disappointing.

Casa Guadalupe is the Social Service agency. Within this building is the Lehigh Valleys only Federally Qualified Community Health Center- Neighborhood Health Centers Of The Lehigh Valley (NHCLV). Many reviews below relate to the primary care, family medicine scope of health care received by our clinicians. NHCLV is a non- profit, patient-lead health center system dedicated to working in partnership with community members to improve the health and wellness of each community within which we are located.

Never answer the phone ! 🙄

They offer great service, however, take some time when getting back to you via phone call.

Not once has this place ever qualified me for funding. Yet others in the same situation as me DO GET HELP. Sorry to add, I feel this organization saves funding for a certain race. I didnt even want to rate them with 1 star.

My Family Dr. Is here and they are really good.

No one ever answers the phone!!!Went in and the younger lady was extremely rude and unprofessional!!! This is the only place to go for wic and its a disgraceful they treat you like your beneath them!

Good social service agency. Help with security deposit for PPL for low income families

Nice clean building.staff is friendly

Bet-El counseling services are always nice and courteous!

Take care of u

I was there for a little time. Felt very comfortable.

Pick up the phone your job is not that hard that you cannot pick up the phone

Very nice employees herw.

Not a friendly front desk staff not helpful appts given far away

Ugh they never pick up the phone.

Great work for the communitys needs

I love this place

Good doctors that care about their patients

Nice people who speak English and Spanish

Please pick up the phone!

Very good

Absolutely no help at all.

Ok

Very attentive!

Not so friendly staff. Bring all the papers you need

I go there once a month. They help me with doctor appointment and case management

Pick up the phone! So unprofessional

Alot of different types of help

Great Community Services

Great place

Senior services& HELP with electric shut off notices

Plesant reception and doctors

There was nobody inside, they didnt answer phone, on open hours.

Helpful place

There all kinds of help here

Frustrating they dont work with you

Parking lot is impossible and the entrance is very sketchy.

Very slow service

Never answer the phone

Community services from people who care

Good place

Senior services & help with electric bill

WIC for kids and health for adult

Great for assistance

Good

They seem to help the Spanish individuals

They really help you!

Good people

Fast, courteous and clean

Need some help go here

No help when called for direction

Fast and friendly

Place for wic for the kids

Great service

Good service

Helpful

They suck

Recommended

Friendly staff

Funny

Super

Thanks

Es el mejor centro para atender tu salud. El personal es muy atento y amable. Te aseguro que recibirás el mejor trato y la más alta calidad en servicios de salud.

Buen sitio para visitar el Cucologo

It is a place where I have learned about my excellent Pre Diabetes treatment. We are a group of people acquiring knowledge, to stay healthy despite the condition. Oh reverse it if possible.

Very good

Good attentions with a lot of kindness

I love how they treat people they are very kind, caring, helpful and it doesnt matter what nationality you are. Casa Guadalupe extends a friendly hand to help you in your need, especially regarding your health with the best doctors and their services. Thank you

Very good clinic good care very good staff good doctor many patient care