First of all Google pay Attention you did not catch the mistake made? The adress says clearly in writting 701 and the building in bold print black numbers 601. If i put a business on google Maps I must be registered and certified. You send me a post card with my speacial pin code. Why is it this particular business that has my sensative info allowed to be listed in Google Maps with the wrong address. And why am i giving my sensative information. And Experian why are your workers; in Brazil answering my Identity issues and hang up when I ask questions. MARK ID NUMBER 032459 if this even is who you are. Needs a check. Ive just been a victim of identity theft with the identity theft protection company. Are you kidding me?

Your customer service is horrible!!!The other credit bureaus in the United States are easy to work with online and also on the phone.It is impossible call you on the phone and talk to a human being unless possibly we put in our social security numbers. Which I will not do for a automated according. We wasted half the day Im trying to talk to someone and gave up.EXPERIAN IS HORRIBLE!!!!!You make it super hard to put a simple freeze on an account oh, other bureaus are easy

I honestly wouldnt even give this place one star but I had no choice. They have lost or stolen my wife and sons social security and other credentials. They claim the envelope arrived with no information. My wife mailed this envelope double sealed and with a signature required. DO NOT SEND YOUR INFORMATION HERE OR IT WILL DISAPPEAR.

Experian is one of the worse company to deal with, i have been trying to remove fraud Alert from my account for almost 7months, no live person would answer my calls, i drove there they sent me away, saying they dont handle personal matters at their Allen location I mailed in documents as required to the same Allen location as stated online, no progress. they have cost me a lot of losses. i may have to take them to court. I KNOW YOU ARE READING THE REVIEWS POSTED. My Last name is Butler you have my recent doc probably thrown somewhere in your office. this is ridicules

I downloaded the mobile app and had no issues. But all of a sudden a credit card I dont even use anymore or have, has been getting membership fees drafted from experian Ive never entered this card info anywhere. My bank has disputed the claim and hopefully all goes well but this place should really be shut down immediately!

There is no way to speak to a live person and JUST to temporarily remove a credit freeze you have to mail in a letter with ALL your credit info (name, SS#, last 2 addresses, PIN id, DL, 2 home bills, and a bank statement). TOTAL WASTE OF TIME... i was directed this way AFTER filling out an online application AND working through all the phone prompts. Ridiculous.

I received an alert asking had I moved and informed that a new address had been added to my account. Trying to remove an unknown address from my account has been impossible.

I subscribed to the monitoring service two years ago, but cancelled a year later. About 4 months after I cancelled the subscription, I realized that Experian was still charging me. So I called and explained the situation and asked for a refund. I was told there would be no refund, because it Doesnt matter if you cancelled, if Experian didnt except the cancellation.Four days later, an overdue debt showed up on my report dropping my score A LOT. So it seems Some Radiologist said I owed $150 for an ER xray. THE LAST TIME I WENT TO THE ER was 2006! #parkingdebtsisillegal

This is THE worst company Ever. I too have been locked out of my account and get it reset using the options provided nor can I get a live rep on the phone. Im filing a complaint with the FCC.

Trying to do a cash out at bank but the credit report they pull is 120 points lower than what I pulled online. I was told to contact experience but when I call the number given online it is all animation and at NO POINT DID IT EVER ALLOW ME TO TALK TO A PERSON. I NEED TO TALK TO A PERSON TO FIGURE OUT WHAT IS GOING ON, AND I FLAT OUT CANNOT DO SO DUE TO THEIR ANIMATION. HOW IN THE WORLD CAN I TALK TO SOMEONE AT EXPERIENCE?? THIS IS FRUSTRATION.

Credit smearers they have cost me so much they should be sued out of existence.

My account is locked and I have been trying for weeks to get some one on the phone . I have only spoken to a computer that gives me 2 options that have nothing to do with my needs the hangs up on me

What a sham! Any business that wants money from you to fix your credit rating is crooked. How this company is still running legally has me stymied. Please, do some research and avoid this criminal mess.

I’ve never had such a horrible experience with a credit bureau’s website. I filled out all my information properly and it kept telling me I was missing something. I tried everything I could think of, then they told me I had to mail everything in instead. Judging by the other reviews here, it’s absolutely pointless to try calling too. Thanks for making my day that much more stressful.

Devil in disguise..Equifax and Transunion reported in 2016 i paid off a loan $6,413 .experian reported car dealer paid off my loan.as of 2019 i have 3 car loans paid off and over 7 personal loans paid off, my mobile home is paid off,no collections but my credit score is below 600i.I have never give experian permission to collect my credit information I do not give experian permission to sell my information..experian sells my information without my consent..I filed a case with the BBB and small claims court on experian.consumers are not allowed to leave less then 1 star because of google,google is paid to lie

I have been trying to get into Experian website but after I answer the questions and put my SSN I was kicked out with an oops message. I cannot get anyone on the phone. I did a mail request found there are errors on my report but have not way to get help. One of the errors is a company I never missed a payment and the account is paid and close shows I have been in collection for the last 5 months. They have the power to ruin your credit and no phone number for the public contact them.

Since Ive been on hold now for 35 minutes, waiting to speak to a human, I figured Id use some of this time to share my experience with Experian. My identity was stolen a few weeks ago, and I was fortunate enough to catch onto it after only one account was opened in my name. Went online to freeze my credit report- TranUnion, simple; Equifax, easy; Experian, next to impossible. I have been unable to put a freeze on my credit online, by phone on the automated system, and so far my only option is to MAIL my full name, social security number, a copy of my drivers license, a utility bill, and other sensitive information to Experian in order to get a freeze put in place! Really, Experian??? Im trying to lock this down and you want me to send sensitive information to you by mail now??? Hey, while I am at it, maybe I should put a few signed, blank checks; my credit/debit cards; and my pin numbers into the envelope as well!*Update*So, after 72 minutes I was connected to customer service, who then said I needed to be connected to Fraud. After another 24 minute hold I was connected to someone at the fraud department who, I have to admit, was pretty darned helpful. He was knowledgeable and gave me a lot of good information, and ensured my credit report was frozen as well. For that, I give two stars. Had the hold time been reasonable, Id have given 4 or 5 stars, but 72 minutes before speaking to a human, followed by another 24 minutes before being connected to the correct department is unacceptable in every way imaginable.

Its really one star but Im hoping for the best call me an optimist so far Im not impressed with their level of customer service but I hope it will improve for all I know Ive gone into situations like this and have gotten five stars to a provider. sometimes if you give people a chance they might impress you

SORRY CUSTOMER SERVICE.

There just not dependable on keeping your personal information Safe. I was in the service I dont like how youve sold private information to an unknown 3rd party.

Cant talk to a live agent or unfreeze my account

I cannot get them to stop sending me credit card offers. If I could I’d give them zero stars. Try calling. Good luck, Unbelievable wait times. Chat not available.

Experian post false lies about credit scores I have multiple loans paid off but Experian still says my credit score is under a five hundred.and HEY EXPERIAN TELL YOUR REP NOTE TO MAKE COMMENTS ABOUT MY BLACK BOYFRIEND.

Am I living in the 90’s? I have to literally mail physical paper with proof of ID in order to unfreeze my credit? They claim you can accomplish this via phone or online but that is absolutely false. The other 2 credit bureaus are simple and straightforward but experian makes you jump through so many hoops it’s absolutely infuriating. Very shady practices going on here.

Run for your life

I have tried every phone number and every combination of pressing numbers. I have tried saying representative. I cannot get in touch with a human being. It looks like I will have to send them a letter written in cursive with a dip pen on parchment. Or better yet, try Morse Code. Ill tell you how that works!****UPDATE: After leaving the above review, I wrote them a letter in cursive (alas, no parchment and dip pen) explaining my situation. Like magic, about two weeks ago my problem (a simple name change) was resolved via an automatic update email from their website. Writing to them works!

They get no score from me I been trying to speak to human being and cant get pass the computer system. Then i go online to try and boost my score and it wont let me. They need to add a chat line on there web instead of calling in just cant believe how they do people.

I submitted a discrepancy about a month ago via my online account. I have heard nothing. I had a bankruptcy that should b removed & my credit adjusted accordingly. Nothing has happened! I submitted the report to Trans Union & the next day it was resolved. Can someone please get on this.

Simply awful. Four pitfalls of the free online service below.1. Watch out for setting up a free online account. You may not control most alerts. This means you may receive three emails a month about issues with your credit and credit balances. No other information is available unless you log in. Upon logging in you may learn that your bank account balance may have changed by $25 that month. Was that worthy of a credit alert? Nope. Just a trick to get you to log in a few times a month.2. You also may not be able to use that online account for credit freezes. That is done on another site.3. The free online account is there not to help you but scare then sell you more Experian services and set up new opportunities for Experian to sell your information to 3rd parties.4. Please dont try to call for any help. Experian has no interest in helping you better understand or use the account. The automated voice system has no person as any option. Every phone option eventually results in a hang-up. It is there to save Experian labor costs, give you automated messages to encourage you to go back online for any answer, sell you more Experian services and automate the cancellation process. Practically speaking - the phone number and options are there to frustrate and disrespect you until you eventually choose the cancel phone option.My understanding is that Experian is there to:1. sell you its products2. scare you to purchase more of its services3. spend as little effort/money on customer support4. sell your information to other businesses (its major revenue stream)5. defend itself if it fails to protect your identity and credit6. do as little as possible (apart from selling) unless the government forces it to provide an annual credit report or service (free credit monitoring which it is turning into another revenue stream)Sadly all the rest is smoke an mirrors. And our elected politicians helped make this monster, protect it and regularly collect its campaign support.

I received an email that appeared to be from Experian. However, I do not open unexpected emails from ANYONE if they appear to be suspicious. I attempted to call Experian to verify the validity of the email. I could not get past the recording asking for my social security number????? Lets face it, Experian doesnt do a good job of protecting personal info, so I did not want to enter the number. They had no reason to need my SSN. I was only attempting to verify their email domain and whether the email I received was legit.

When you called her 800-number there is no possible way to be transferred to a live human being. Just simply say goodbye. They’re horrible.

EVEN one star too many !(Its Number 1 WORST company of USA !Experian makes money in America but avoids to pay taxes in America and TALK to American people about the service they ripping American people OFF !(((All phones are covered by answering machine ! There is no-one to talk with !When they loose your data its your fault!When they are mess up your credit score its again your fault !You are Quilty in all ways to theses company that again hiding in Ireland not to pay taxes and avoid to be responsible for the mess they are creating !I wonder when the Authorities start to protect American people ! ? ? ? ? ?

Horrible customer service and incorrect reporting. Plus, they dont know their own systems well enough to correct incorrect personal info to allow you to get into your own account.

There are 4 options given which do not service my needs. There are no options given to help a customer with legitimate needs outside the insufficient 4 options that are offered on the automated looped system. EXPERIAN gets a zero review in performance for assistance and customer service.

Experian put a freeze on my wifes credit, due to a date of birth issue. We are unable to create an account with them and unable to speak to someone over the phone!!!! You can not run a company you can not get a hold of, which has so much control over a person and their families life!!!!

Wish I can rate this company as -1 star. There is no one to talk to no matter which phone number you use. All I want to do is unfreeze my report. I do not have a Pin - but they want us to send VERY senistive documents. What kind of BS is the company trying to pull. PEOPLE DO NO FREEZE YOUR ACCOUNT WITH THIS COMPANY.

Its just frustating the way you cannot talk to a human being. this company is the worst. Ive been trying to talk to someone about a situation I have on my credit and couldnt get through after so many intents. I give minus 3 stars.

Virtually no actual customer service, near impossible to reach a live human being. Website just tries to sell you their membership and difficult to navigate. Worst company Ive dealt with. I never leave bad reviews and cant remember the last time I actually left one, only Experian would get me this worked up.

Are you serious? I need to speak to someone! *Update* It has been days and I still have not been able to speak to anyone. This has to be illegal and I will be following up with legal action. This is 100% unacceptable for such a time sensitive matter. I have been left HOMELESS because you will not unfreeze my account for a credit check.

Experian is a total joke. After being on hold for an one hour, the representative who got on the phone was Latino, couldnt speak English. She couldnt answer any of my questions and then tried to sell me a monthly subscription. Presently, you cant file a dispute on line.

Complete joke, on purpose. You cant connect with a person by design. Be smart. Take legal action against this company. You do have rights to sue

I tina price donts gives nobody any permission to use my personal information ats all.they use thier own credit .they haves any tax liens they better fix it .janell batchelor gots my personal information from shanine borum over the phone .cause I tina name were tina lee ats the time and I wouldnt gives her my personal indenity information for her to use so shanine borum didnt had my permission to give my personal information to no janell batchelor. And the price families or any ones eles familys. Tina walkerDidnt haves my permission to use my personal information cause she has or worked for the win family service program. Thats indenity theftedFruad. Perjury. Every one of yall clients needs to go fix thier tax Liens.thiers nots allowed to use my information nots even my own kids.

Horrible experience cant get a hold of a person. I have been logged out for weeks and they are not recognizing my info they say they are sending me reset code via email... still waiting...extremely frustrating!!

I need to remove an alert but am not able to speak to anyone personally! How to remove an alert is impossible!

Received an email my credit score dropped suddenly. Logged into the website, and there’s no way to find out how or why this happened. No late accounts or any alerts. Their customer service is actually just an automated voice script. It’s impossible to get a human on the other end. Please do us all a favor and cease to exist. You are scum of the highest order.

... customer service does not exist and goverment should shut down this credit reporter. Crazy that this unorganized organization can exist and report our FICO and determine our credit is absurd. Thanks for reading

Thought I was purchasing a credit report, to find out later they have been billing my credit card for the past 7 months. When I called to cancel and get a refund they literally laughed and told me to go dispute it with my credit card they dont issue refunds. Great customer Service!!!!

An effing HORRIBLE experience with trying to talk to a live representative my husband had to freeze his account to actually get to speak to a representative!!!!!! Are you kidding me! Something needs to be done about this!! I’m contacting the better business bureau!

Cannot speak to anyone over the phone, automatic service keeps saying my info is incorrect. Based off reviews....I won’t be going to the actual building, seems like everyone’s had a terrible experience.

Absolute JOKE! Ive never been so furious with customer support in my life! I have called the contact number which when you look for more contact information Ive found a total of 3 different numbers to call so far. collectively Ive tried talking to someone 7 different times within a 20 minute period. Ive gotten as far as talking to A LIVE PERSON twice and she immediately hung up on me and when asking to speak to a supervisor she forwarded me to a completely different service! I cant chat with anyone online because their closed but yet you can get 1 person who answers the phone. I want a refund of my money RIGHT NOW! This whole thing is a F**KING scam! I would highly suggest just using credit karma which is a completely free service to monitor your credit and tells you ways to fix you credit as well! After reading some of the reviews Im glad I didnt drive to Allen location otherwise this situation would have gotten more heated!

I was having a good experience until I had to deal with customer service, the fraud department and who ever else I talked to after the 4th, 5th. 6th...7th..8th time.

Im also a victim of identity theft didnt have any issues with the other 2 companies. They want you to pay for service to get a direct telephone number for the fraud department. Ive sent them police reports stating the person who is responsible for the theft. The police are the ones who found my info on her. They keep reopening my disputed account, saying the account was verified accurate. They shouldnt be in business!!!!

I would give them 0 stars if that was an option. I have been trying to get them to refund the fees they charged me to freeze my credit. Their website says they will not charge fees if there was fraud. But good luck trying to get them to honor this. You cannot talk to a live person!

No person answers your calls you just get into yhe automated loop. I have held spending from 100% charge on phone all the way to 5% charge on my phone (about 2.5 hours) in automated hell to be told we dont know, or asked has someone declared you dead? I have given more info on myself than the law allows 20+ times, I even tried paying and still no credit report. I want a real person to tell me what to do to get my credit report from Experian. I live in South Fort Worth. Ive been a resident in Tarrant County for 10 years. But I cant get credit or my credit report. Ive identified where Ive lived in the past too. This isnt my fault, so help me out with what I need to do to get my credit report from you so that I can make corrections.0:/B

I have tried calling 8 times, got a recording each time, after over 10 minutes, waiting on each call, got no where. gave all my information, then they say, can not freeze my account at this time, charged me $10.83 each time, then tried to credit it back. I did the other 2 credit agency no problems at all, did it on line, froze the accounts and, very good companys . Cant get anything done with this company at all, will call the Texas Attorney General next and report all of this terrible service .

Baffling how awful this company is. I recommend avoiding them at all costs. Once you work with them for any feature, credit freeze, report, etc. you are locked in—no way out. The customer service is nonexistent. I’ve called 7 different Experian numbers, each with no luck.

Wasted lots of time trying to get unfreeze my credit. Cannot talk to a live human for anything. So so frustrated.

Worst company ever! I dont know how but this company has my birth year wrong in the system and i cant apply for things i need to cause Im a minor in their system but not a minor in real life. And they wont help me change my birth year and their online website to upload information sucks. And there are just robots on the phone. I cant get anything solved through them

This may be the absolute worst company in existence. No way to talk with anyone on the phone, terribly inaccurate reporting, horrible dispute resolution process. And they don’t care at all because they are paid by the lenders, not the consumer.

This place is a rip off. Do not wast your time or energy. No one picks up the phone or nothing . I waited 45 min. No person.

They dont have 0 star here. Its awful how much power they have. They locked me out of the social security administration web site and refuse to answer the phone. I need access now.

How can they be so bad?! They have my name wrong (changed 7 years ago with SSA and all companies) and cant update it, so I cant pass security checks for anyone using Experian information to verify my identity. They provide me with phone numbers that are for private companies you have to enroll with, and when you contact the toll-free number listed online you only receive the automated system which doesnt offer you anything beyond security alerts and security freezes.

You do not even deserve one star. What customer service? Maybe they should get a persons name correct if they are going to send or report anything.

Unfortunately, I will not share how to get ahold of a CSR at Experian because it’s no different than any other CSR system.. Very simple. Either way, my ONLY complaint is that they do not investigate inaccurate information.. Your ONLY route to fix fraudulent and inaccurate info on your credit report is by CERTIFIED mail which requires a signature. Online is useless. It may take time and more time to clear something up BUT it’s documented.. and you know by the signature that someone received it.. They don’t want to talk to you just as much as you don’t want to be calling them.

I am asking that the State of Texas Public and Private to no longer have access to my Public Records arbitration was filed years ago against Experian and The Attorney General has problems with Notarized Apostille Documents Authenticated and Validated in Foreign Countries. I have also filed complaints in the U.S. Federal district court in Tacoma along with my wife about Public Records complaints nothing ever got done or resolved

Trying to unfreeze my credit report but they make it so difficult. Wasnt that hard to freeze initially.These credit bureaus should be banned for making money off our personal information. I never gave them permission to use, sell, etc. my personal info. Someone should start a petition or referendum to abolish.

If there was an option for zero stars I would give it. Worse online experience ever. You can never contact a live person. Trying to put a fraud alert on my account and its impossible!

Horrible service you can’t get in touch with a live person, it’s only two options by phone !! The worst!!! You can’t call to take off disputes are anything.

Absolutely the worst online/voice menu system in the world! There is no way to talk with a live person. Id give it negative 100 stars if that was possible.

For a company that is responsible for my credit and I can not talk to a physical person, is BS. The website is NOT user friendly. Everything needs to be done via mail...REALLY. When I put a credit freeze and I received a PIN (via mail) that I still have to submit a request via mail to temporarily or permanently lift the freeze, thats another BS. I wouldnt have even given them 1 star.

Cant get a live agent on the phone. I have been calling for 2 months. Online stays they are open until 10pm central and it doesnt matter what time I call no live agent. And the system also hangs up repeatedly.

Everyone is right this company holds your info for and on and then wants you to send it through the main that is not just stupid its dangerous.. will experian except responsibility for those who do get their info taken because they request it by mail?

Better business bureau isn’t doing their job with this place

The only Credit Bureau out of the 3 that intentionally refuses to pick up the phone. All i wanted to do was remove my fraud alert. TransUnion and Equifax, i completed over the phone in just 5 minutes. Experian, they force you to send your Bank Statement, Driver License, Utility Bill, and a written Letter just to remove an alert that will end up taking approximately 4 days to clear in the mail. I spent the entire day digging through papers and looking for places to scan and copy documents just for this lazy company. Now they have all my Bank information, and all my personal information. I wouldn’t be surprised if they use that information to commit fraud. That pretty much sums up this company.

You cannot speak to someone ever. Terrible.

What happened to speaking with a live representative at EXPERIAN?? This is absolutely beyond ridiculous. Every number they have listed at any place goes straight to the same automated voice system. About a freeze, fraud or a copy of your credit file!! Did they consider Maybe there is something else the consumer has a question about. I believe these changes are brought on 100% by the recklessness of scam artists and thieves and and once again affecting the law abiding citizens.

Unbelievably horrible. Im in an endless login loop and no way to speak to someone to fix it. While my ID was stone and running free. Theres not way to login and put a credit freeze. Experian sits back and doesnt nothing. What a waste of a company. Useless and disgusting!

Horrible customer service, if you have a freeze hood luck. Call the Consumer Financial Bureau and they font even have a phone numbe . Start calling you attorney generals office! That my move

Got through to a person who immediately asked for my SSN. Having had my information stolen before there should be an easier way to verify Im who I say I am. So far 12 minutes on the phone holding for someone to answer.

Customer service is non-existent but Experian continues to peddle services regarding your credit. I sent a letter with all proper forms of ID to Experian asking that the security freeze be permanently removed. You cannot reach a person by phone and if you try to temporarily lift the freeze, the online site fails. After receiving my permanent removal request, Experian sent me a letter SIX days later advising the TEMPORARY removal of the freeze - not what I requested at all. Why do you have office hours listed if you are going to operate 100% via the website and voicemail? Learn about real customer service or get out of the business of peddling service. F.

Horrid> No matter what, I couldnt unlock it; spent a day trying to unfreeze my credit report. First the site was down, both via my cell, then via my desktop. Finally got through on a land line after 5.5 hours. Was told by a supervisor, well, you put it on [i.e., the freeze on my account.] The last time I was in the account was 2014; there was no way to get a new link sent to my email address to re-set my password, despite my ability to answer any question going back over thirty years. They wanted $20 to overnight my password [meaning Id get it in 3 days, since it is the weekend], or they said they could send it in 7-10 days. Too late to finance my car.

UNABLE TO SPEAK WITH A PERSON OR RESOLVE FRAUD. THESE PEOPLE HAVE US HELD UNDER THEIR INCOMPETENT CONTROL.

There is no option to speak to a person at any point. Also, you’ll need to add pound after typing your SS, this information is not given in the recording. If I could award zero stars, or somehow negative, I would.

Unable to speak with anyone! Unable to unlock credit without snail mailing a request with all sensitive information for purchases! We can’t use the credit info at all to buy a house! Experian is unusable!

How do you talk to someone at this place ???Been trying to unlock my credit temporarily with no luck at all the other 2 Bureaus did it in 2 minutes!!!

Horrible company. Removing security freezes was ridiculously difficult and required sending in a physical paper despite having the security freeze pin available and all supporting information.

I have had Experian service for years. Customer service was very good then. The fee went from $9.95 monthly to $19.95 monthly without notification. I called to cancel and held over 1 hour to reach someone, with absolutely no customer service skills. They dont care about my loyalty with them, I felt like a number to them. Its time to look elsewhere for my business. Very disappointed with Experian.

WORST! The Attorney General should SHUT THIS PLACE DOWN!! They dont correct information TIMELY! You can never reach a live person! They dont accept walk-ins. They have the worst customer service ever! What are they in business for except to ruin peoples lives? We dont need them... Consumers should band together and get rid of them!!

I sent them information to dispute a fraud on my credit report. They sent me back a form saying I needed to send them all the information I had just sent them and to clarify something that I explained very thoroughly in a letter attached to my all that information. They have no number that connects to real people to straighten this matter out.Its ridiculous that they hold this type of power over people but are a horribly managed company.

I have never seen a company with WORSE customer service, signed up for the freeze after ID theft. Every time i need to unfreeze, its a problem and can never reach a person on the phone. This company is awful. There should be a worldwide class action due to their inability to support the public. I wish I could give them negative stars.

If there was a Minus five start, I would not hesitate to give it to them. If you want to screw yourself up, go ahead and sign up with them. My experience with them has been traumatic over and over again. Initially they will talk you into at 5 dollars a month but then all of a sudden the fee increases to 27 dollars a month without any notice and when you try calling them, they say the wait time is 15 minutes but then even after an hour of wait, you cannot get a hold of anyone . I have been trying to cancel my membership with them since December 2nd 2017 . Called several times with long waits but no luck, several emails/ no response . I would highly recommend that you stay away from them otherwise they will screw you up .They make you feel very helpless . Stay away please

Cant log in to my account.When you call them, its impossible to address the issue.No customer service. Just a machine with bad options.Block them from your bank.Thieves, unprofessional.Go back to the UK

I lost my wallet so I called all 3 credit reporting agencies to put a freeze on my credit report. Everything went smoothly with Transunion - they allowed me to create my own PIN; Equifax provided me with a PIN. But Experian, the automated phone system did not provide a PIN or allow me to create one. According to their website, I have to snail mail a copy of DL, SSN and a utility bill to get a PIN. Ridiculous to MAIL all of that sensitive information when it could be lost or stolen. Come on Experian, how about providing a secure email or fax number. Hey were in the 21st century. . .maybe allow info to be uploaded through your website.

Don’t be fooled it’s not free. Its impossible to talk to a real person in customer service to get a refund.

Worse credit bureau company. Ive tried to get my fraud alert taken off but I cant get a hold of anyone just leave a voicemail and will get back to you as soon as never. Online services are garbage.

Absolutely the WORST customer service EVER!!!!!!!!!!!! Just like many other people have tried multiple numbers and all I get is a recording that eventually hangs up on me. All I am trying to do is remove a freeze that I put on my credit file and they are incompetent! Complete waste of time. Do not do ANYTHING with Experian! I would put a negative star if I could!!!!!!!!!!

Calling Better Business Bureaus !!!! I have Multiple Sclerosis and wanted to cancel and the man on the phone advised me not to but I still told him to and ha hung up on me and now no answer. Took advantage of someone w a disability and he knew that I told him. U can bet my call is going to B.B.B.asap over this for sure. and I have done nothing but cry and my nerves are shot and having to go to hospital over this . This is a very cruel so called business and this is going to be taken care of taking advantage of a person w

Consumers are ignorant of their credit its laughable at the things im reading in the reviews. Ppl blame the credit bureaus i stead of taking responsibility for their ignorance. Ppl are ignorant at what the credit bureaus do and their processes in order to protect sensitive information. Everything a consumer needs can be done online, but we are too lazy to go through the processes

Signed up for their $1 trial for 7 days, on the 7th day I tried to find their 800 number on line, because my credit card denied the charge and I wanted to go ahead and canceled. Unfortunately I could not find the number and could not get on the website to find a number because they kept requesting an updated credit card number. I decided I would try later, got busy and forgot. Fast forward 16 days later they pushed through a charge and overdrew my bank account. Bank can’t do anything until Experian refunds my money and Experian will not refund my money. Customer service was the worst; I was mad and upset over their unauthorized charges 16 days later and told to calm down..DO NOT TELL A PISSED OFF FEMALE TO CALM DOWN!!!!!

Horrible, trying to cancel and I have been waiting on the line for about an hour to talk to someone.