I’ve been their loyal member for awhile now. For the most part, their customer service is pretty good.Today, one person really went the extra mile for an excellent customer service.Shout out to Brenton Miller for an outstanding customer service.I was looking for particular SUV and I understand that sometimes we can’t get it.Brenton follow up with my request.Although I didn’t expect to get it, yet I got it because he did simple thing that nobody ever done it before.I definitely appreciated the extra effort of being thorough, Brenton.Hopefully Enterprise recognize your outstanding work ethic.I know I do. Thank you.

Quick efficient service. Conveniently located next to Toyota Dealership. Appreciated the courtesy ride and the staffs flexibility in holding a reservation for me. Enterprise will continue to be my choice in rentals!Kudos to Amelia! As well as Jeremy... new hire at the Alhambra Main Branch!

Energetic staff. Minimal waiting. They gave me a ride back home after dropping off the car.

Had a great experience, the enterprise was very clean and the customer service agent Suzy was very helpful. I recommend this enterprise to anyone who needs to rent a vehicle.

Always have gotten my rentals here and the service has always been great. Rental process (as long as you reserve early!) have been smooth and Ive had no issues with the cars Ive rented throughout the years. The staff are very professional and courteous - no complaints!

Friendly and efficient staff. The guy that helped us get our rental noticed the person that washes the vehicles was busy, so he went and washed it himself. We were out of there driving our rental within 20 minutes. Excellent service!

Unable to proceed with rental due to the deposit needing to be on a credit card. This is a horrible way to do business.

I have rented multiple times from Enterprise and normally their customer service is good. This time it was bad. I was not greeted when I arrived and then one employee started to help and I guess got fed up with my questions because she abruptly left and another employee came out to help and we had to start the process all over again. I felt rushed and the employee didnt even go through their usual talk about the vehicle.

Good service from a group of young and energetic employees. They have been very friendly and courteous everytime Ive been here.

Excellent service compared to the other car rental. I like the pick up and drop off service. the waiting time is short too. and they offer free upgrades if they have ample cars on that day.

My experience was good and bad, I purchased my rental through my work website and when asked for proof that I actually worked for the company for a discounted price they wanted a badge which we have but its just to get in and out of our building. I offered to show my health insurance card with company name, pay stubs with company name, 401 k with company name and my W2 which were all denied. In turn the man who showed us the rental cars was extremely nice and even offered a larger vehicle if we wanted it. Next time I will get names.

The good employees balance out the bad at the Alhambra location. One continuing issue has been that the Enterprise Plus discount wouldnt be applied correctly at the end, especially with multi-day rentals. Even when I show employees a screenshot of the original reservation details, most of them brush it off. The error might not be a lot for shorter rental periods, but its a mistake and it should be fixed. 🤷🏻‍♀️ I wonder how many customers dont catch it. Collectively, it could be quite a bit of savings that customers lost out on.

Rented a truck a couple times here for trips up to Vegas, we had quick service no issues with the rentals and not to pricey

The entire experience was exceptional, everyone was very attentive and personal. I was able to return the vehicle a day early after hours and all you have to do is drop the keys in a drop box. I was very surprised to receive a call the next day from someone letting me know I will not be charged for the last day and asking me how my rental was. I expected an email but definitely not a call. Very nice touch.

My go to for car rental,, local and convenient for me. Rented a small car for the weekend, 2 days $163. Great service!!

Couldn’t be happier with Enterprise at Alhambra. They are quick, efficient and always polite! I’m in and out in less than 15 minutes. I only rent my vehicles from here and will continue to do so!

Maria was so helpful and made everything so easy.

Very friendly, polite, pleasant, and very professional employees. It’s always a good experience at Enterprise .

This location has always been so helpful and nice. They have great customer service and that says a lot when it is a very busy location. I have been going there for years whenever I’m going out of town or when my car is in the shop. Great location.

This is my first time here and it was excellent service cant complain the beautiful young lady helped me today I apologize I forgot her name how can I forget her name such beautiful lady.but she was on a roll she made things happen fast and efficient . I want to say her name is Susan but Im not too sure. Anyways I apologize if there were 10 Stars I will give her 10 highly recommend this place

Vehicle rentals for your daily needs. Call to make reservations or walk in. Customer service is outstanding. They ensure youre happy with your car rental.

Great customer service ! The asst. Manager is very helpful and proficient. Ive been to this location in Alhambra on Main St.3 times now when I need tcar rentals.. I highly reccomend them. Friendly, professional, great service !

Good and fast, and the consultant gave me other options while its available, which is nice; however, the rental car is kinda mess. Definitely can tell, the previous group put a party inside the car, you can smell the smoke and the mess inside. that took us two whole day to get rid of the smell on our way to las vagas...hope next one will be better

Alot of figuring out what lot it was coming out of because thay were short on vehicles in Alhambra. So thay drove me up to pasadena to another lot thay had.

I was involved in accident, my insurance company got me a rental at Enterprise, I had to change out cars, not a problem. this place was right on it. I have been a customer of Enterprise for 30 plus years, thats says alot about them

Customer services great. They came and pick me up and took me to the car. I appreciated that.

Alhambra Enterprise was fantastic! They didn’t have a mini van they were happy to offer me so they offered me a 15 passenger van for just a tad more. It was perfect for the trip to Vegas giving everyone, 7 of us, a lot more space! Arianna was amazing and made sure we were happy and satisfied....she even helped the guys out to clean and wash the van! She even greeted us when we returned it. Hector checked us out and he was great too. The check out and in process couldn’t be easier or quicker!

Rent a RAV4 for my memorial day vacation, very good service, fast and convenient

I always rely on Enterprise whenever I need a car.I always have a good experiences. Ill be stay loyal.

Love this place! Im a loyal customer because of their superior service!

-1 star. Worst location ever. I try not to rent from here because they are so disorganized and unprofessional but they were the only ones with the car class of my needs. I called to confirm the car was available. They said it was and they set the reservation. Because I know how terrible this place is I again set another reservation online. I went to pick up the car, waited forever despite how there were several workers, this guy comes to me about the car and said it’s reserved and I can’t have it. I told him I called. He said that was impossible, he said I called the customer service line. I told him I rent often and was sure I called the branch. I told him I spoke to a lady and I vaguely recalled her name. He said that was impossible. He also said someone else rented my car. I told him it was me because technically I rented it twice. I then asked when that person rented and at the top of his head he said 6 days ago. I asked him several times to go inside to confirm with his boss. After that struggle he did. I waited about 10 min then someone else came to start the rental. I asked what car and they confirmed it was the car I rented. No apology or anything. They begin to wash the car at that moment. Not sure why. When I got it it was on empty. Upon return I mention that. The rep said they would talk to their boss about compensation. Later someone else comes out to ask me to start from the top to explain why I wanted compensation. I just left without saying or asking a thing. I hate that place. I didn’t even explain all of it because it’s just a waste of energy for a terrible branch. Just sad and terrible. I try not to rent from enterprise because of experiences like this. Hertz is more expensive but I pay more for professionalism and their commitment to meeting expectations

Good costumer service. Meet my expectation.

Open Sundays. Only location that could accommodate Sunday vehicle pick-up. Great selection of cars.

Great experience as always. Fast, courteous, efficient and good selection of vehicles.

Kid was nice that helped me but twice I have been there after I called for reservation and then when I for there they were sold out. Seems to be a disconnect on their inventory between the locations and the main reservation like line

The place made several call attempts and left messages prior to my reservation to confirm, which was nice. When u arrived there were many folks standing randomly outside waiting. They indicated they were just waiting so I stepped right up to the counter setup outside, which was nice. The person quickly found my reservation, and did the contract really quickly but says the vehicle needs to be cleaned and sanitized. This took a little over an hour (now I understand why everyone was just waiting). After that the car is done and we did the walkthrough and finally we got the car. All the employees were very courteous despite the bottleneck is clearly the vehicle delivery. But I think thats always the case with car rentals.

I reserved my luxury SUV initially on Thursday evening for pickup Friday noon. I received a call in the morning stating they did not have one for me. This is where I had to hunt one down for the next few hours. The online reservations are not accurate with their inventory. This is an inconvenience if you’re specifically looking for a size or model. The staff at each location went to was great. I hope Enterprise figures it out.

Great rental but I was over charged. Total was $92 plus $200 deposit . I got my deposit back and I got charged another $92.They said they will return it but never did. I called 3 times and no answer.Use another rental company not this one

I think Enterprise was ok considering what complications the pandemic caused and causing.

Staff did not provide correct information which resulted in me traveling from LAX and not being able to rent a car. Sometimes that extra 30 sec on the phone can prevent these circumstances.

Returned a car here and they claimed I did damage to the vehicle in all these random spots like I had walked around hitting the thing with a hammer in obscure locations. Now they’re charging me for it. Gotta love enterprise

I have rented a car from this location since August of last year. Jimmy, Amelia and thier staff are the best! Keep up the great job!!!

I called like 10 times they never answered and the machine puts you on hold just to say Goodbye!

I loved the fact that they gave us a 2020 car not some 2010 this Ford fusia was pretty nice and I love the smell of a new car with great AC especially during this hot weather. I cant complain about the stereo sound damn good base just play Keith sweat how deep is your love great song to test hows the stereo sound. When driving super smooth like oil. Great service

We had a good experience at the enterprise on Main Street in Alhambra. The guy who helped us was very helpful and was able to get us in and out very quickly on the day we went to go pick up the rental. He even went out of his way to clean the vehicle himself rather than having us wait for one the service people do it. He had great customer service overall great experience and will renting from this location on my next rental need.

Truly A+ service at this location. The employees are super friendly and knowledgeable. They are also flexible and listen well. Upfront and honest people. I wouldn’t rent cars anywhere else. This location in particular has a great vibe!

This Enterorise have the most friendliest and customer savvy employees. I was in and out in under 10 minutes with an amazing rental. Soo happy I rented from them.

Unacceptable. Provided me a vehicle that almost cause an accident. When i told them about it they were more interested in “buying” my 5 star review than hearing what my issue was. David told me he would make it better “next rental” why would i rent again.

Always a great experience and it’s a pleasure to rent from the Alhambra location.

Rent a car from Pasadena branch and they said they don’t have the car that I’ve rented for. They sent me to this branch and said they have a car could be ready for me. However, the car I picked up here has missing and broken parts, and even not cleaned yet. Car is drifting a lot and When I asked for switching to another car, they ignored me

I was disappointed in the fact that after having a reservation for a certain size vehicle, I was told that the vehicle class was no longer available. I was offered 2 vehicles that were beautiful, but way too small for my family of 5 (convertibles).. I told the staff that I needed more space so I ended up having to pay more to get a vehicle that would fit my families needs. They did provide a discount, but I really should not have been charged an additional amount at all.

They detailed the car for me, it was spotless!

Was impressed with their service and yes they sanitize the vehicle before we used it.

The Staff very Professional organized, cars beautiful Clean .

The Nissan I rented was so roomy for a family of 3 . The car drove very smooth and the check in and out was speedy and thorough. I had the best customer service by the staff I dealt with at the Alhambra location. Will definitely be going back and referring people as well.

Customer service was very good. As busy as they were, the crew was customer centric and knew how to take care of their customers. I had a good experience renting from this location.

When my car needs for the weekend getaway, I definitely count on enterprise to get me there. Thanks for the luxury cars at affordable prices. Cant beat that.

I have rented vehicles from this Enterprise location on West Main in Alhambra several times already. I have found sales representatives courteous and efficient. When they busy with customer reserving, picking up, returning rentals they do their best to expedite the process and always ask if you have been helped.

THE CUSTOMER SERVICE IS APPALLING.If you have any issues with your car, expect NO FOLLOW UP or solutions after the matter.We rented a car 11/2019 from the Alhambra location and it all looked alright, then about 30 minutes on the road, we got a warning notification on the screen that there was low air in the tires so we had to make a stop and fill the tires up. Throughout the trip, we kept getting warning notifications for tire maintenance, low oil, and oil filter needing to be changed and stopped each time and take it to the gas station to make sure the car wouldn’t make us stranded on the highway. It was stressful for us and seemed there was no maintenance check on the car before it was rented out.The worst part is, after sharing the experience to the Enterprise Team and hopefully get some sort of discount for the lack of car maintenance, there is NO follow up from the manager. Ive talked to multiple staff (Leslie, AJ, Matthew, etc.) and the information gets passed on to management...with never any follow up....even ONE YEAR LATER in 12/2020. I have had to reach out follow up OVER 5 TIMES, only to get information passed on with no concrete solution.Check out my multiple reference numbers that lead to nowhere.Your reference number is:  34180977Your Reference Number is: 7PH31SYour reference number is 20H9C6.Enterprise, dont even bother replying to this review stating that youll look into this further because I already know that means passing on to the manager/HQ that wont follow up in hopes that they dont need to take any responsibility for the bad service.Will never recommend or rent from Enterprise again.If your car has problems, dont expect anything back. Not even the decency stating flat out that unfortunately nothing can/will be done about it.

Car was not properly cleaned when I picked it up. Actually surprised at Enterprise to allow this to happen. There was nasty GPS suction cup mark on the inside where people had maybe used saliva or whatever to mount a GPS and phone holder. Bug juice was caked on the windshield. Yes, the cat was rinsed off but not washed and certainly not cleaned properly on the inside. Shame on Enterprise....i usually get better service from them...and is why I have stayed loyal. I have noticed they have slipped in customer relations the last few times I have rented from different locations. I will be looking into the other major names in car rentals for a better experience next time

Courteous, professional and fast service. Clean vehicles and well maintained. Best location.

Rental was good at first,but i had concerns about my deposit and customer service has been so difficult to deal with. Ive been trying to get in contact for 3 days,and im always told ill get a call back but never do. I will not use enterprise in the future nor will I recommend it to anyone. I hold customer service to a certain standard and when i feel like im just bothering them,ill take my business elsewhere.

I got great service and a reliable car, a bit expensive

Spent $700 rent a luxury car for a road trip that only has few hundred miles until the next maintenance. Those guys never check the condition of the cars. I then had to spend a whole day switching the vehicle and that totally ruined my vocation mood!

Awesome service and good cars.

Enterprise didn’t have the SUV that I reserved but gave me a Jeep that mostly met my need for space to pack four persons and a week’s supply of camping gear into the vehicle.

Enterprise is always very quick, very professional... They value their customers and show this by the quality of their services... Highly recommend

I have rented through this store before so returning was an easy decision.I set this rental up on-line which was quick and easy.I arrived early to start the rental and was taken quickly through the process.The car was just as expected, maybe a little better though it needed a wash. The wash didnt take long and I was on the road quickly.The return was set up for after hours and it went well also.I highly recommend this store for your auto rental needs,

Ive rented from Enterprise many times. Each time Ive been treated with kindness and courtesy. Every car Ive rented has been clean and comfortable. Im glad I have an enterprise location in my town. The after hours drop off is especially helpful.

I was giving a dirty truck with flees and smells bad....the worse expeance ever .

Very good customer service! Highly recommend.

Excellent customer service both when picking up and dropping off. Car was perfect for my work needs. Thank you!!

The Alhambra, CA Main Street location experience was great, friendly staff (Hector) and premium selection of autos. Was in and out with check out and check in, definitely going back.

I’ve been going to Enterprise since the early 70’s. They’ve grown for a reason. They’re good, fair, honest! And above all, a tremendous value.We all need help from time to time and Enterprise have been there for me every time. I rent cars three to four times a year, and the first choice have been Enterprise since the 80’s.Now that they own Alamo, and National... love it....A month ago I was in the big Island, Hawaii.... Enterprise was sold out and I quickly snapped to Alamo, then National!Please be there and everywhere!!!!!!Thanks,PM

Renting a car was pretty easy. I went online. I got to redeem my points.I was able to pick up early. And I was able to drop off after hours. They have a key drop.

This was a fast and easy rental! Very efficient staff!

Ive been renting from them every December to drive cross country and hats off to their service and prices.

This is the second time that i used this location of Enterprise on Main street, both times not by choice. both times i experienced subpar service. I originally made a reservation at the Valley location. right before i was due to pick up the van, i checked google map and found out that the location was closed. I called the phone number and was routed to the Main street location. I wasnt notified by Enterprise about the change of pick up location. when i got there, they were not able to find my reservation, took 20 minutes to find it in the system. took another 30 minutes to find me a van and washed it. Due to COVID situation, everyone was waiting outside, there was a tiny tent that already covered 3 people, everyone else standing in the heat. I would hesitate in the future to use this location again. Poor customer service. More importantly, no one seems to know what they were doing.

Always work with you to give you the best experience. The staff has always worked hard to give you the best service and even when problems arise they resolve them quick and painless. Always my number 1 go to to rent.

The level of customer service and professionalism during these tough times were and continue to be beyond good. Enterprise is definitely my go to for vehicle rentals.

Nice people and gentlemanI recommend 100% and nice selection cars

Always nice helpful and accommodating, thats why I keep coming back.

I rented a sport car at this Alhambra location. I am completely satisfied for the staff was quick and professional!

Ive been renti g from this location for quite a few years now and unfortunately i have to give it 2 stars based on my current rental situation. I recommend recording the interaction you have with the associate handling your contract for the fact that they will tell you one thing and then be told something different by another associate or the branch manager. The associate handling my contract charged my card a specific amount upon signing and agreeing to the contract but 2 days into my rental contract my bank was charged an additional fee. This is not the first time i have had problems with this location as far as ALL associates following policy and being on the same page because in the end its the client who who is held responsible for the associates misinformation given to us.

My experience at enterprise especially this specifically location has always been amazing. The employees are helpful and absolutely friendly. I always feel welcomed and everyone greets us like weve been friends forever. Albert has been the employee who is constantly assisting me and hes been nothing short of amazing. I wish I remember another employees name but hes great as well. I love going to this location because whether the employee is new or has been there awhile the customer service is spot on. Thank you enterprise for being so amazing.

The days and hours of operation, as well as the helpful staff at this location, make this my car rental choice whenever I am in need of one. If a class of car that I have reserved is no longer available, I have always been offered a free upgrade to the next class. This location is staffed with a large team, so that more customers can be serviced at a time. I have found the wait time to be proportional to the number of other clients present which to me is a fair expectation. The best feature for me has been their opening time of 7:00am on weekdays to return a vehicle.

Very good customer service experience

I believe the person who helped me was Katie of the Alhambra location. She got me on the road within minutes and was super friendly. Then when I returned the car, the person helping got me an uber ride back home. I really appreciated the service. Got me to work on time. Been using this location for years and will continue doing so.

It went smoothly didnt have to wait that long

Very SLOW service. Do not come here on a Sunday morning expecting to get fast efficient service. You will be waiting 20 minutes or more for a car.

Bad customer service they won’t respect the customer very unprofessional employees I had reservation wen I went to pick up the car they have no cars available to rent so why you we go do reservation online to hear this results bad corporate never relying on this corporate if you have trip planning 3 times they did same to me I lost my vacations days because they lied on

Always my go-to location for rentals due to the fact that they open on Sundays. I would have given them 5 stars, but I always make my reservations on-line through the Enterprise app and when I arrive at the rental office, I always have to wait at least 20-30 minutes for vehicle to be washed and ready. If reservations are made, vehicle should be ready to go at time scheduled. Overall, I am completely satisfied with the customer service because they always make arrangements to make it right.

Very fast and efficient. 5 stars

Quick check in and check out. Pick up at C&C collision and driven back after rental. Clean vehicle, courteous customer service people.

I had some questions re my bill and Dahlia took care of it in a friendly, courteous and fast way. She explained the charges, adjusted the bill and got my refund the next day. I will definitely come back to this place.

I have been renting cars from Enterprise for more than 10 years. I am very satisfied with their courteous, friendly and prompt service.

Austin and his team are true professionals. My wife and I had an issue with rental insurance and it was cleared up swiftly and efficiently. Everything with the car rental ran smoothly and with real class - well definitely be coming back!

Outstanding customer service as always. Only suggestion I would make is easing up on the push to purchase insurance coverage. However, I do not blame the staff because I am sure the pressure is coming from management or corporate. As a long time customer of Enterprise and annually rents between 6-8 times, I am fully aware of all the insurance and liability coverage. I understand it has to be covered and the staff not only did a great job in explaining all of them but show tremendous knowledge. Again, outstanding service and I would always highly recommend anyone to Enterprise.

Great service. We were in and out very quickly

Enterprise finally paid my ticket that I unjustly received from the city of Alhambra. Took almost half a year though. Other than that, great prices. They upgraded my car to a minivan for free.