My counselor was great, but the company of Thriveworks failed to inform me they were no longer in network with my insurance. So I was hit With a large unexpected bill. I would not recommend this facility to anyone. If my counselor went to private practice, Id see her again.

Love my therapist. Customer service has been great. They were charging me incorrectly at first but they fixed it the second week. So I’m now only paying my copay. They waived the monthly enrollment fee for me because I told them it was too much with my copay each week. I would recommend to anyone.

Absolutely atrocious customer service. They accidentally charged me $250 and just credited it to my account without even offering a refund. THEN did another accidental charge of $150 a few weeks later and still didn’t refund me. I will be contacting the better business bureau ASAP.

Not professional at all, they are not prepared for all types of counselling, even though they accept it they are not always prepare to help or accommodate your specific needs. You may have PTSD or Suffering from severe trauma with MDD and you will find a social worker who will come unprepared and may also interrupt you when talk and then tell you she is not comfortable to hear more and without dealing with it she just will ignore it and expect you continue the treatment as you just there for marriage counselling. The reason I feel very comfortable give them zero quality ratings because I thought that might be one incident but when I reported that, and was told some one will be in touch, its been almost a week and no one call or talk. which show much how much they care or pay attention. the counselor I have experience with with all rudeness and incompetence only add me more disappointment. Very unhappy with them and discourage any one from give them a chance to waste their time and get more disappointment in their life, because for some that might be the last straw and the end.

The counselor who has been working with me is a perfect mix of understanding, and giving it to me straight. She doesnt sugar coat her responses, and genuinely cares about whats best for me to overcome this very low and dark place Im currently in. Ive always been stubborn and afraid to seek help my whole life, but Im glad I gave her a chance. I would recommend this company to anyone who needs help but is struggling to be vulnerable with themselves. Itll make you so much happier.

This review is directed toward Thriveworks Billing administration department. My husband and I will be canceling our membership with Thriveworks due to absolutely incompetent administration services.Twice in two months we received extra charges to our account, followed by a seemingly endless of us emailing or calling them, asking for refunds, or at least to explain the charges. For the most recent incident, I provided screenshots from our bank account showing two charges. After confirming that we were covered by our insurance, the Billing staff refunded one of the charges. We have repeatedly asked about the second unexplained charge, but all they say is that they dont see a second charge. When we refer to our bank account screen shot and point out the second charge, they simply ignore us and say they dont see a charge on their end. Its been a month now, and I recently asked them to at least confirm that they can see the screen shot or let us know if they cant. They still have not replied to this simple request.We just called Customer Service to cancel, and not only did the representative see the charge that the Billing team could not, she refunded the money right away. While that was certainly a relief, it just highlighted what Billing had failed to do for a month, with no sign that they would ever do itSo, we are done with Thriveworks. We are sad to discontinue services with our counselor, but the service with Thriveworks administration has been so bad, so incompetent, that staying with them puts *more* stress into our lives rather than less.Do not give them your money. Caveat emptor.

I cant get all of my emails to help find a therapist.

I have been with Thriveworks since August 2020 and it is one of the best decisions I could have made. My therapist Alaina is absolutely amazing and Im very grateful I was able to find her. Thriveworks is very good about billing, several times I met my deductible or paid too much and they refunded my card for the overage or saved it as credit.After COVID hit, even though I have unitedhealthcare - my therapy sessions ended up being ~$109. This absolutely was not ideal - but because my therapist was so amazing, it was worth it. I fulfilled the deductible on my insurance and the copays went down to $10. Given that I go weekly, this is far cheaper and effective than any therapist/medical group Ive accessed mental healthcare from.Take the time to find the right therapist, do the math with your deductible vs frequency to see if its worth it, even if its OOP. My life and wellbeing are worth it. Kudos to Thriveworks, and to be honest - more my amazing therapist.

I felt comfortable, and as if I was in good hands. I received quick information and quick follow up. I was well informed and listened to!! I highly recommend Chris W!!! She was amazing to work with!!

The interface needs some work in order to be more user friendly. I enjoyed the ease of scheduling appointments.

Friendly staff and super helpful with all the necessary bureaucracy involved in obtaining and sharing medical records.

Im 5-star happy with my clinician, but every single time Ive had to call customer service for general information or questions about billing/insurance, it has been a bad experience.

I would highly recommend Thrive Works. My therapist, Gelila, was awesome. After each session, I felt refreshed and Confident. Thank you again!

When I made the appointment they didn’t inform me regarding my copay. Before my session with Dr. Malcovia Butler she assured me that she had changed my charge from $135 to $1 so I don’t need to cancel the appointment since they didn’t inform me regarding my copay as they were supposed to because otherwise I wouldn’t make the appointment. But after I decided to not continue with her because she wasn’t good, and I wasn’t happy she decided to charge me $135. Please think twice before making appointment.

The system feels like a well organized scam! The scheduling software was never working in the dashboard but proceed to charge me for multiple missed appointments, that I should mention were never scheduled or agreed upon. Called corporate with no resolution so finally had to work with my credit card company to fight it.

I am a former colleague of Kat Milberger and can attest to the amazing job she does as a therapist. She handed several clients over to me as I transitioned into her former position and each of them raved about the work she did with them. I have also been impressed by her knowledge of helping young adults navigate difficult situations and building treatment plans that support them in their therapeutic growth.

A great program and even better therapist. Very easy to speak to. I would recommend highly.

We did the couples counseling, and it went very well. It was our first time seen a therapist. Also first time doing therapy on zoom. I wish we didnt wait so late to do it.

So grateful has been such a blessing to have thrive works in my life. I highly recommend to everyone.

AS good as its going to get for online counseling. My insurance did not cover the payments and I paid out of pocket for each session

Terrible. First appointment cancelled without notification. I was then scheduled last min with someone who did not seem to even understand what I was looking for. She spent about 98% of the time talking while I listened. She said she would send me “homework” and never did. What a joke.

My therapist is great and I havent had a bad experience here. Highly recommend.

From my first phone call to my counselor this has been a great experience. Very kind, knowledgeable, and professional initial intake. The office I go to is clean comfortable and offers coffee. My counselor is just wonderful. I definitely recommend . I go to the Chesapeake office and see Valerie.

Both me and my son have therapist via thriveworks and theyre both great....

Apparently didnt take my insurance and started charging me full price for each session, weeks after i started. Support still hasnt gotten back to me with this conversation and its been several days.

Alaina King-Harvey has been wonderful to work with for personal growth and goal setting. At our first appointment, we highlighted that we both want accountability to be a priority and I appreciate her balance of directness without triggering me to feel judged. It quickly built a healthy and open communication which is truly needed in order to work on oneself with any counselor.I feel one of her strongest skills is her excellent attention to detail and memory. She can remember situations discussed weeks ago and help me find patterns and themes to areas that need work, and shows how everything connects, especially when Ive lost sight of the bigger picture. She also challenges me with tasks to work on with myself in between meetings to keep the momentum going, and I value that encouragement.One additional item thats been important to me is to remember to mention the good things during sessions too. Alaina reminds me that a counseling session doesnt always have to be about the problems. Over time, highlighting good moments help bring a healthy break and also help me to realize the improvements weve made together on my journey to my better self. I can start to recognize something going right and not always what went wrong.Everyones needs are different but I think Alaina has a great background and skillset to personalize the process of whoever she works with. Highly recommended!

Lisa is fantastic. She has been pivotal in helping me navigate change, and I highly recommend her. She is an active listener with great advice. She gets to the root of the issue and guides you through healing in the most effective manner. She is empathetic and she KNOWS HER STUFF.

Ive been meeting with Alaina King-Harvey for several monthS now, and she has been absolutely fantastic! She is extremely patient, caring, and knowledgeable. She knows how to help you navigate, evaluate, and re-frame your outlook on a wealth of situations that may arise in life. Her style of counseling is very conversational, which helps build trust and comfort in being open with her. She will challenge you, but also meet you at your pace, and gives you techniques to continue to grow. Ive already seen marked improvements in my well-being thanks to her, and I highly recommend her!

For the most part my husband and I have really appreciated the help we get from Thriveworks. Both the therapists and customer support have been kind and considerate. There was only one time where my husband spoke to a customer support rep who dismissed him, which was a huge problem considering the sensitive nature of therapy. But when I contacted another rep she took immediate action to help my husband and track down the irresponsible rep for retraining.

Counselor Jorge Wallace was personable and very easy to open up to. He has me feeling like there is always hope for positive changes.

Lisa is a great at what she does, an amazing therapist and very passionate about the service she provides to others. I would recommend her for individual and couples counseling, or anyone seeking to better themselves in any aspect of their life. She’s a great listener and provides sound advice to help you get to where you want to be. Thanks, Lisa!

Alaina has been an instrumental influence in my life. She is professional and knowledgeable and also provides me with positive perspective. Would highly recommend to anyone looking for perspective on just about anything.

I highly recommend Thriveworks. I was dealing with different issues in my life and Lisa walked me through them with great empathy and insight. I have gotten to know Lisa personally and the results have been absolutely life changing.

Alaina is an excellent therapist! She takes time to listen, ask great thought-provoking and reflective questions, and gives helpful feedback. Not only does she listen, she encourages and empowers you to make a plan and take action. I would highly recommend Alaina to anyone who is need of help!

Lisa is genuine, compassionate, kind and extremely good at what she does! I know I feel better with every single encounter I have with her! Lisa goes above and beyond, she really listens and cares and will go out of her way to help you! Therapy is a must these days in order to survive this crazy world! You want to have LISA as your therapist!!

I am VERY DISAPPOINTED with this company. It seems that money is their priority. I was lied to from the beginning as far as the subscription. I was wrongfully informed. I DO NOT RECOMMEND IT AT ALL!!!!!!

Alaina King is an amazing asset! Consistently engaged, thoughtful, and sound in her work and interactions! Highly recommended!

What a great experience I had with working with Gelila at Thriveworks. I had doubts about seeing another therapist after working with the one I had being a BIG fail. Finally, I found Gelila and she completely turned that around. She is great listener and an effective problem solver. If you are looking for a therapist to listen and show compassion see Gelila. After working with her for several months it was so sad to go our separate ways. I am super lucky to have found her!

Having never been to a therapist before, I was very pleased with Kristi Gannon. She guided me through a difficult, stressful family situation. I appreciate all her help.

I was charged twice $65.00 after only one visit, and only received one refunded. My first visit, Dr. Bonebright seemed more concerned about payment and insurance than the fact of me seeking care for my severe combat PTSD, Dissociative Identity Disorder, anxiety, depression, and schizopital diagnoses. This left me feeling like I wouldn’t receive the care I was seeking if a professional and certified counselor doesn’t have the client/patient well being at the forefront of their mind and job. I almost walked out in the first 15 minutes due to the lack of concern or consideration shown by him for my seeking help with my mental health issues. Overall, I only received a 30 minute session due to insurance/payment issue. I would not recommend him or Thriveworks to any family, friend, or even my enemies. After serving my country in the Navy for almost 15 years until my medical retirement, 4 war tours in Iraq, being a subject matter expert at my job, leader, instructor, professional, and decorated combat veteran would expect the same professionalism especially in the field of mental health care from a certified counselor/specialist. I recommend immediate actions be taken with Dr. Bonebright (reprimand, dismissal, or further training) because he could have theoretically caused a severe to fatal outcome to a client in which he and Thriveworks would have been legally responsible.

Lisa is very dependable, conscientious and caring. Her warmth helped me to feel very at home around her and her breadth of knowledge assisted me in reframing circumstances I found myself in.

Kristi is a dedicated professional and has counseled in multiple states. Id highly recommend her services!

The overall service Thriveworks provides is 100% a rip off. If you enjoy paying for poor customer service then Thriveworks is for you. They make you pay a $99 fee up front and then matched me with a therapist who didnt take my insurance causing me to have to pay more than my co-pay. The therapist work in an office but thriveworks seems to be just a call center. They care nothing about the patients AT ALL. They are only there to make more money. We called thriveworks once to say that we would be late due to work putting us behimd schedule. I asked if we could pay the co-pay for the therapy session and then just take our time to get there. The manager Dana said No. She said that even though work delays are somethimg that happen to EVERYONE. Even though we had never been late or missed an appointment. Even though we never complained about the additional fees we incured due to their oversight on insurance providers. Dana still said thriveworks will charge us a $100 late fee for not showing up on time. So instead... Dana, the thriveworks manager decided charging us a steep $100 late fee was more important than the safety of mental health patients trying to juggle work and self care. I mean what was the original $99 for? We received pisspoor service from the start. We had to speed all the way there to try and make it in time. It was dangerous and the thriveworks careless, thoughtless, and money greedy practices directly resulted in risky behavior. We cancelled the service immediately even though we loved our therapist because we could not support a mental health service that put profit before patients. We have enough of that in the world already.

Alaina has a unique ability to balance developing a strong therapeutic relationship with maintaining professional boundaries and adhering to the strictest ethical standards. Alaina provides insight, empathy and support while working with her clients to empower them to identify and overcome their own unique challenges. Not only is Alaina King-Harvey an outstanding clinician, she is a passionate provider of mental health services.

The therapist is able to explain, listen, educate and encourage.

Kristi not only has a wealth of experience as a counselor, she is exceedingly empathetic and understanding. I would recommend her to anyone looking for a fantastic counselor!

Stopped counseling but I’ve been charged well over 300.00 for 1 session. Disputed charges with my bank and won this dispute. But was then billed again after 2 requests to have my info and credit card removed from your system. This company is very dishonest and not trustworthy. Please use caution with Thriveworks.

Gelila is a great listener and so compassionate! I highly recommend her services.

Congratulations Miss Rix, on your appointment and prestigious partnership with the team at Thriveworks. They are smart to bring you on board. They are getting more than they bargained for.I have known Miss Rix, for almost a decade and have had the wonderful opportunity to work alongside of her as a colleague.I met Miss Rix, as a young intern while she was completing her Masters Degree. Since then I have enjoyed watching an extremely bright, wicked smart, and talented mind transform into a seasoned professional therapist. I have always known her to go above and beyond expectations for her clients. She is one of the good guys.Bravo, Ms. RixM.K. Swann

The worst service Ive ever received.

Lisa is a phoneminal listener and always provides clear and coherent advice to advance your overall goals. I’m beyond thankful for Lisa!

I think you should be telling people up front that youre charging a monthly fee as well as a initial fee just to schedule an appointment. Is taking me over 20 years to finally get contact for PTSD and now Im getting charged money for it.Everyday there are stories about veterans that have served this country and tried to reach out for help, but never get the help they needed or others have turned a blind eye to their issues.It is bad enough that the VA treats us this poorly, I guess thriveworks is just following suit.

Love my therapist Tiffany! Real and authentic!!

Absolutely sensitive, respectful and peaceful atmosphere.

I have had the pleasure to work alongside and learn from Julian Badawy for the past couple of years. He brings a calm and professional presence into the therapeutic environment!

Love these people.

Organized, accommodating, and efficient services.