Caesar was so professional and really made the dis installment process easy for me !! I wish I knew about this location the whole year I had the device, would have come here from the start! Thank you for being able to schedule me in a day earlier!

Awesome service everytime! The Technician “Soon” @ the Alexandria location is the best! Very knowledgeable & Quick! I Would HIGHLY recommend Using Drager If you have to get an interlock system installed.

I had an excellent experience soon was Great pay attention to detail very professional explain to me the line by line items again five stars location very clean thank you for lovely experience .

Soon (Tech name) was amazing from beginning to end through the entire process! Very nice genuine technician, location and services. Quick, easy, and straight to the point.

I cant say enough great things about the technicians, Soon and Caesar.They give top notch customer service at the Alexandria location. They are always professional, courteous and most importantly, on time for my calibration appointments. They have made a very stressful situation seem not so bad. These guys need to be cloned! I do hope the corporate office know what a great team they have with these guys!!!!

Despite the situation, Draeger has made my life much easier due to their flexibility and outstanding service. More importantly, I do not believe they would be as successful without their professional service technicians. These two gentlemen, based out of Alexandria, were able to take my negative comments, complaints and absolute confusion of the process and provided nothing but positive and substantial feedback. I remember calling one technician at 10pm at night because I was having trouble with my interlock and he was nothing but patient and was willing to drive out to me in DC. I highly recommend Draeger (even though I hope no one truly has to go through this process).

SOON & CESAR ALWAYS TAKE CARE OF ME AND HAD NO PROBLEMS WITH THE UNIT. GREAT GUYS HERE.

Caesar and Soon are awesome!! They squeezed me in within 30 minutes of my dealership missing a blow during my car servicing!! I was in a panic and they took care of me. They always accommodated my schedule and were right on time every time I arrived. They answered all my questions and always had great attitudes!!

The service technicians at this location are outstanding! They are courteous and professional. I am very pleased with the service they have provided to me and my son.

The technicians at this location are compassionate, professional, and accommodating. Also they work really fast! Grateful to them for treating people well the guys’ great sense of humor helps make the experience less frustrating.

They made everything simple. I never had any issues with the service or equipment, and everyone was very friendly.

Great people, always on time and no delay. Device is simple to use and not complicated. Got the ok to get the device removed and they accommodated me the same day!!

Extremely professional group, that u derstand individuals just want to get the process over with as soon as possible. Very flexible in scheduling.

Professional and friendly! Accommodating! Fast service! Ive had a very good experience, considering the circumstances!

Great customer service, had no issues technicians have great communication and give a good training.

The guys at Draeger Alexandria are awesome. They are nothing but professional and courteous!! I was approved for early removal of my interlock and was going to have to go to Springfield location to have my device removed since Alexandria doesnt perform removals in the afternoon.As I was at the Alexandria location getting my last calibration i mentioned to Cesar, the technition that i was going to Springfield on Tuesday to get my device removed. He told me that the install in front of me didnt take as long as expected and told me that he could remove my device today. Totally unexpected but very much appreciated!! If you have to get an interlock device go to these guys in Alexandria they are awesome!!

Soon and Caesar are great! Very helpful!

Easy to use. Great technicians and great service.

Great ppl get you in and out quick.

Had the interlock for a whole year and had no complications with the machine through out the process.

Soon &. Cesar are always doing the right thing for me and do a great job getting service even when I’m running late or need to reschedule.

Good people good interlock easy to use

Great to work with