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Twin City Auto Center
3076 Alcoa Hwy, Alcoa, TN 37701, United States
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Twin City Auto Center

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Se
Review №1

DONT. just bought a car there in May and its been the worst experience of my life.Im fairly sure the car was never inspected for safety. The car was clearly wrecked and fixed in house. It was NOT reported because i checked the VIN before purchasing. The damage to my right headlight was not visible and popped out after I drove it home. The windshield was cracked and I was told it would be fixed. It was sealed with resin BUT IS still visible. I asked my sales person, TREY, where the vehicle came from and if it had been wrecked. I was told HIS MANAGERS WIFE HAD BEEN DRIVING THE VEHICLE. When I brought it back for the headlight, I was told it needed a new one. They tied it because the clamps MUST HAVE BEEN DAMAGED WHEN THEY WRECKED IT. But i asked if the car had been wrecked and i was told that it hadnt. The last odometer reading from the last sales transfer was 20K miles. The car had 44K at purchase, so someone has been driving it while it has been in Twin Citys possession. I was concerned with structural damage of the vehicle and ASKED about that as well and was TOLD it would have been totaled out by insurance. But I dont think the last accident was reported to the insurance. Sounds like fraud to me. They (JEFF - the GM) agreed to fix the headlight and windshield. I dropped it off on 6/21. They put me in a 2013 Nissan Altima loaner that had bad brakes AND windshield wipers that were falling apart. I wasnt told until the following Monday that my part was on back order until July 31st. And thats only after the salesperson was rude because I inquired about the vehicle. Had I not asked I would have never known. I was told to come get my car because they didnt have to fix any of it anyways. I picked my car up on Thursday evening and the headlight and the car is worse shape than when I left it. My car has been sitting in the body shop for no reason. Nothing was fixed. I spoke with the GM originally and he agreed to handle all of it. But hes on vacation AGAIN and no one knows anything or has a suggestion or solution for my issue. Had it just been the headlight, I could have fixed it on my own. Ive already reported them to the BBB. At this point in my life, I am okay with being deceived by car salesman, we know that is the cost of doing business BUT if I ask you all of the right questions and you withhold the answers to make a sale that would have impacted my decision and fail to report an accident, that is criminal. I am taking the car to a mechanic to have the frame and structure inspected. I am still waiting on the inspection paperwork from Twin City for when they allegedly inspected it for safety. I sure hope the structure isnt damaged. I have given them plenty of opportunities to make this right and I have been understanding up until now.

Ni
Review №2

Jim Sliger was awesome and has continued to be awesome! Best experience at a car dealership. The can we wanted to purchase smelled like cigarette smoke and Jim has continually helped us with getting the smell out and has checked up on us to make sure we’re good and didn’t need anything else. Definitely recommend!

Ca
Review №3

I recently had a crazy experience, but, Joe Shoemaker and Danny Lamp were absolutely amazing! They were literally my heroes, in the whole process of getting another vehicle at the last minute. They made me feel comfortable and eased throughout the entire process. GO SEE THEM!! They will take excellent care of you and your needs. Huge thanks to you both!! I cant express my gratitude enough!

Ya
Review №4

Worst experience ever! Danny and Jeffrey B. both lied throughout the whole buying process just to get their commission. Called today on a concern because when purchasing the vehicle not too long ago I was told one thing in person and when I called today I was received with an attitude and was told a whole other story. Will definitely not be referring them to anyone!

Ja
Review №5

Joe shoemaker was so awesome, knowledgeable, and nice while helping us find a used car. He didnt try to upsell me beyond my small budget, and they had exactly what I needed for a great price. The man in financing (I forgot his name) was great too, got me a great rate. This is the second time I have used twin city and. Now the only place I will go.

Lo
Review №6

I recently purchased a vehicle here and I have to say a huge Thank you to Danny Lamp and Joe Shoemaker for everything that they did for me. They literally were my heroes. I had a crazy experience and they made sure that I got into a vehicle immediately and made me feel comfortable and at ease. Go see them!! They know how to take care of folks. Thanks again, Guys! I cant express enough gratitude for all that you were able to do, for me.

An
Review №7

Jim Sliger was my salesman today absolutely awesome to work with so happy i was able to get into this new truck thanks again

La
Review №8

I recently purchased a car here and will be sure to return here when I’m ready to purchase again in the future!! Staff was great and I felt like they truly cared. The selection of vehicles was great...I had a hard time choosing, but I’m so happy with the one I got AND I got an amazing deal on it!!!!

Ch
Review №9

Mr. Joe Shoemaker done an amazing job to help me get out of the car that I was in and helped get me into a better car that is a much more dependable then I had. Safety is top priority for the kids! Especially when I have a growing family and needed a bigger vehicle to boot.

We
Review №10

Met with the manager before I met with a salesman, and had an amazing experience!! It’s my 5th purchase from them, and it was perfect. Thank you!

St
Review №11

Just purchased new family vehicle this past Saturday. Buying process was smooth and easy. Thank you Joe Shoemaker.

As
Review №12

Great group of guys! My experience was awesome! I will definitely be back for future purchases!

Sk
Review №13

Great and friendly staff!! Wide inventory to choose from!! Had a great experience and won’t be going anywhere else!!

c
Review №14

We ONLY buy our cars here because weve only had great experiences for 7 yrs straight. Bobby Dyer is a great guy and Danny Lamp works really hard to make it happen. I send all my friends and relatives to Bobby Dyer

Al
Review №15

It was my second time buying a car up here & they helped once again! They worked with me and even got my payments lower. Definitely recommend to anyone who has trouble with their credit!!

Ha
Review №16

Joe did and excellent job helping us find our new truck! He was very eager to help us find exactly what we needed, even after closing hours!

Da
Review №17

Most rotten place I have ever had the unpleasure of dealing with would not have anyone go there they do not stand by the cars but salesmen were nice.

Br
Review №18

Joe (Mr.Shoemaker) took care of us, we were just looking for a more dependable cheap on gas small sedan, and he made the purchase simple and fun. No stress or anxiety in dealing with car salesmen, just like family. Great place and they will try and find what you need from other lots around theres.

Pe
Review №19

Informed and patient sales staff, compassionate management and excellent service technicians. Great buying experience and post sale confidence!

Br
Review №20

Joe was amazing! He was fantastic helping my husband pick out his truck. We were very happy with his service.

Gi
Review №21

I went to the Knoxville location were I met Joe Schumaker the salesman. I would definitely do business with him again he was kind very nice very informative about the car and help in any way he could. I love my car and my experience there.. Thank you so much Joe

Jo
Review №22

Absolutely the worst buying, dealing and customer service that I have every had. First off, salesman was professional and did his job the best he could. I purchased a 2008 f350 dually 6.4 diesel from this dealership about a month ago. Had the truck for one week and found out that the shear pin in the rear end was broken. Carfax showed one minor front end damage crash. According to the dealership, it passed their multi-point inspection and was cleared to be sold. I spoke to the general manager Kevin in person and he told me that he wasn’t going to do anything to help fix the problem and that it was my problem. Paid to fix that on my own to find out that the truck has a bad crank shaft seal, bed plate is leaking and glow plug is also leaking but passed their inspection at the dealership. I would not recommend buying anything from this dealership. I had to put one star because the negative isn’t an option. Be aware....

Ma
Review №23

When you go, ask for Joe. He was so helpful and friendly. As a female, car shopping can be so intimidating but he made it a breeze. Very personable and thorough in his pursuit to get you the best deal. We won’t buy from anyone else again!

be
Review №24

Joe Shoemaker has been more than helpful in the assitance of helping me find a new vehicle while keeping me informed about policies, vehicle history including the car fax and also was able to match the price and come down a significant amount to purchase the vehicle. Im very happy and would recommend him in assisting the purchase of a vehicle.

Do
Review №25

This is a very good place to purchase a car. Ron was very patient with me during my visit and went above and beyond to show Fantastic Customer SATISFACTION. The Manager over the entire building is Very Great. I had to return my car because my own family in my opinion was jealous. I want to go back and purchase but I dont think they will sell me another car now thanks to my own family messing up my purchase. But now I know Im gonna keep my next purchase a secret until the deal is sealed so I cant return it.

Br
Review №26

This place was great. Wasn’t any pressure or sketchy salesman tactics you would usually encounter when attempting to purchase a car. Henry and Jim were great to work with and they have many great 1 owner low mile cars/suvs that are listed under market value. I bought a 2016 Chevy Malibu and it is in impeccable condition. Couldn’t be happier. Not to mention they gave a higher trade value for my older car than anywhere else I visited!! I was very pleased. My mom bought a near new Camry here about 10 years ago and still runs great to this day! Thank you guys for making this process a stress free experience!!!

Ha
Review №27

I had Joe as my salesman! He was super awesome. I pulled in and told him I wanted to trade my car in. I told him what car I wanted to get and he brought me the exact car that I wanted. I was messaging back and forth with my husband and he wanted me to find something else, so Joe took me over to the Nissan place and we looked at the one my husband wanted me to look at. He could tell I wasn’t happy with it and I said as much. We looked at the NEW low mileage and they were quite a bit more expensive than the one I loved. He was super patient with me and I absolutely needed that! We came back and my payments were where I wanted them. If you visit this place, ASK FOR JOE!! 🙂

br
Review №28

I bought a car from Twin City Auto Center and I am very dissatisfied. I felt very pressured throughout my whole experience purchasing a vehicle, and I felt as if they did not care about me, the customer, at all. They were just concerned with selling a car and making money. They did sell me a car, which I currently am not happy driving, and I have only had it for a couple weeks! I felt like they sold me a car they wanted me to have, not that I wanted to actually purchase, pay for and be in!! I spoke with them more than a handful of times, regarding my concerns, and all the issues with this vehicle and have achieved nothing.I still have a car I am unhappy with, and now owe a great deal of money for an investment that I feel wasnt in my interest. I absolutely want to trade it and get something different, or get my car I traded in back. I went to Twin City Auto Center, THREE (3) days after buying the car and asked if I could have my car I traded in back, and they said NO. Then they said, they would try to find something and make it work for me. The car they found was not what I wanted, and when they let me drive it, it had not even been detailed, and it should have been detailed before even showing it to me.Again, they were looking to put me in a vehicle they wanted me to be in, not what I wanted! I spoke to the General Manager several times and never got anything resolved. He told me, nothing they do seems to please me, when I asked about the finance amount being different then what I was actually told. The general manager said, let me try to explain this to you, to someone who doesnt understand the car business. Well, that made me feel stupid. I may not know everything about the car business, but I can assure you, I am far from stupid! I have bought cars in the past and have never had the issues I have had dealing with Twin City Auto Center. I WILL NEVER go back to this place to buy a car, and I WOULD NEVER recommend anyone go to them due to the treatment Iexperienced!I am a Nurse at UT Medical Center, and I assure you this will be posted here, so everyone can see how Twin City Auto Center treats their customers. I am also aware, the owners of this small dealership would not be happy with my horrific experience, nor the way their staff deals with customers such as myself.

Do
Review №29

THE BEST THING WAS JOE LISTENED TO WHAT I WAS LOOKING FOR AND WHAT I COULD AFFORD. ONCE I FOUND THE ONE EVERYTHING WENT VERY SMOOTHLY. THERE WERE A FEW LITTLE ITEMS TO TAKE CARE OF AND THEY WERE DONE WITHIN A WEEK. THANKS JOE SHOEMAKER.

K
Review №30

Jim Sliger was a great help with getting me and my husband into a vehicle and the best price for our trade in. He is the guy to see .... Thank you Jim!!

mi
Review №31

I was greeted by a salesman named Ron. He was the nicest, down to earth person I’ve ever met and I would 100% do business with Ron and the Twin city family again

Kj
Review №32

This was my first time buying a newer car from a dealership, and I was really nervous about the whole process. My salesman, Joseph Shoemaker, really made me feel at ease and helped me find the perfect car. He was wonderful! Thank you!

Jo
Review №33

Just purchased a vehicle from Joe Shoemaker at Twin City and I had a great experience. I have purchased many cars over the years and can truly say that Joe and the team at Twin City is at the top. They listened to what I wanted and was able to put the time and effort to find that vehicle. Go see Joe if you want a great experience in buying a car.

Ca
Review №34

Y’all go see Joe Shoemaker at Twin City Auto Center in Maryville! He’s super energetic, friendly, super knowledgeable! Will not put you in a vehicle you are not completely head over heels for!! 10 out of 10 I highly recommend! 🤗

Dw
Review №35

Great 👍ask for Jake

Fi
Review №36

Joe was very helpful in finding a vehicle for me. He listened to what we wanted and made sure we were happy with every step of the purchase. I will keep Joe in mind for my next vehicle purchase.

Ly
Review №37

Joe Shoemaker is absolutely amazing!!!! I took my car to the service center and left with a new car!! I had my kids with me and he made sure we had everything we needed during this process! Definitely one of God’s angels! I will never forget this experience!! And my kids won’t either judging by their smiles!🙂🙂🙂

Mi
Review №38

Thank you Joe Shoemaker, I appreciate all your help getting us in the best deal for us. Thanks for all of your help and your patience.

Cr
Review №39

Jim Sliger is amazing and very personable. We called looking for a certain type of car and he came through. He contacted their dealership in Alabama and they had exactly what we was working for. He had someone drive it all the way up here for us. Jim is great....if you are looking for a car call Jim at Twin City Auto Center. I promise you wont be disappointed.

na
Review №40

Great experience. Joe Shoemaker was our salesman. He took the time to ask us what vehicles we were interested in and what are the mileage/features that we wanted. He then proceeded to locate those vehicles on the Motor Mile and took us to each one so that I could test drive and compare the difference between make and models. We left the dealership as the proud owners of our new, to us, vehicle. The dealership personnel were all nice and very helpful. I would strongly recommend this dealership and strongly recommend Joe Shoemaker. They made our car buying experience great!!

St
Review №41

Searching online for a perfect and affordable truck for my husband and we happened upon Twin City auto of Alcoa. When we went to check out the truck we found Harvey Stevens was the most helpful and honest car salesman I have ever had the pleasure of meeting. We managed a great deal and even got top dollar for our trade. They were even accommodating of our two kids who were about to die of boredom during this process. Will definitely buy from them again.

Je
Review №42

Our shopping experience at Twin City Auto Center was like no other we have experienced. JB and the entire team made the entire process quick and enjoyable. Purchasing a vehicle shouldn’t be an excruciating process; Twin City Auto Center has figured that out unlike other local dealerships.

St
Review №43

I purchased our second car from Twin City And Ron. It was another great experience, I got the vehicle I wanted and very affordable. I highly recommend Ron And Twin City. We plan on bring my mom out soon. I give him a 10 plus

bi
Review №44

Joe Shoemaker went above and beyond getting us a great deal. The sales manager also worked hard to get the deal done. We will definitely be back to buy another car from Joe!

Ki
Review №45

Shout out to the guys Joe Shoemaker & Preston you all were great in helping us find a vehicle. We were impressed with how you both made us feel comfortable. No pressure sales! Great experience thank you all so much!! We will tell our family & friends about Twin City Auto Center🤗

Am
Review №46

I went to Twin City Auto and Mr. Harvey helped me find the perfect car!! Mr Harvey is a very honest and respectable sales person, I would highly recommend him if you are in the market for a vehicle!! Best experience ever buying a vehicle!! Mr.Harvey will make sure you walk out with the car of your dreams and you are satisfied!!

Ho
Review №47

I came looking for a car and had NO idea what I wanted! Mr.Harvey Stephens took great care of me! We test drive different styles of cars until I found the car I loved! Everything went great during signing and I will definitely recommend and will do business with them in the future!

Ma
Review №48

I have been wanting a new car for months. I knew exactly what I wanted and what features I wanted on my car. Sunday evening my husband and I went to Twin City Auto Center after they had closed as we wanted to look without being bothered. I found a couple of cars that I was really interested in so we went back yesterday. Salesman Joe came out to help us. He went and got keys for both cars. He answered our questions and didn’t push us into anything like some salesman are known to do. We were paying for the car out right so we were going to have to come back today with a check. Joe was not working today but came in anyway to take care of us. After signing the papers and getting ready to leave, I noticed that there was something wrong with the passenger seat underneath and Joe called the parts division and set us up to have the seat fixed. Thanks Joe. You were a really great help and I love my “new” 2018 Altima. I give you 5 stars.

Te
Review №49

Great service !! Love my car!!! Joe was my salesman. Very good service

Br
Review №50

I just bought a car here and the staff is very friendly and helpful. I came in to check out some cars just before they were about to close, and Joe Shoemaker got me in a let me test drive the car, and also got me a good deal. Great car, great service, and great salesmanship!

St
Review №51

I am so thankful for the everyone who has helped me with my new car! This was a great car buying experience! Stew was so helpful and I am forever grateful! Thank you to Josh for being awesome! This is the only place I would recommend! Highly recommended!!!

He
Review №52

Joe was a very nice and helpful guy.. Highly recommended!

Fe
Review №53

I decided to go car shopping on my own. I had an idea of what I wanted but while working with a salesman he told me that I need to have a male come car shopping with me that way I dont get ripped off. I work in sales. I know how everything works. I did appreciate that comment. I left shortly after and I will not be back.

Wi
Review №54

I was extremely pleased with the service I received from Joe Shoemaker. He helped us stay in budget, and found the perfect car for everything I was looking for. He was very patient and kind as that is the best type of customer service. My family and I appreciate him so much.

Je
Review №55

Worked with Jake Zinchini to find the best truck for me. He was very informative and helpful and walked me through the process effortlessly.Found truck and drove off the lot same day.Thanks for the help Jake.

An
Review №56

Went looking for exactly what I wanted and left with just that.Staff was very nice while I awaited Harvey Stevens. Harvey explained everything and it went so smooth. I would definitely recommend them. Harvey, you and the rest of the team are AWESOME! Thanks again

Ni
Review №57

I had such an awesome experience at Twin City! I’m so excited about my new car and Joe took such good care of me and was patient with all of my questions and helping me with finding the perfect car for me and my budget. I would highly recommend to anyone looking for a new car!

Be
Review №58

Great experience all around. No pressure to purchase a specific car. Great people to work with. Harvey Stevens is a great salesman. Fast and simple. Didn’t have to sit at the dealership all day. Was there for 2.5-3 hours max!!! Would definitely recommend to anyone.

An
Review №59

Joe was very good salesman. He listened to my needs for a vehicle. He showed me three vehicles and helped me to get something I needed. I would recommend twin City auto in Alcoa Tn

Ma
Review №60

Thank you Joe, that was so easy and I’m going home feeling great about my new ride.

Ja
Review №61

Went into twin city knowing want I wanted and the price I wanted and joe shoemaker was able to make it happen for me ! He was very kind and wasn’t pushy what so ever. He let me take my time and I’m extremely happy with my purchase ! Highly recommend!

As
Review №62

After visiting several car dealerships we stopped by Twin city Auto center hoping to find a car. JOE Shoemaker helped us find a beautiful car that stayed within our budget. It didn’t end up taking all day like a few previous car lots as well.

Wi
Review №63

Unlike other dealership, Jake actually took the time to sit down and ask us exactly what we were looking for. Thank you for finding us the perfect vehicle and not trying to push us into something we didn’t want! Go to Twin City Auto Center and ask for Jake!

An
Review №64

Jeff Potts and Joe Shoemaker took the time to actually work with us and treated us like actually humans instead of like cash crop. We took up a ton of their time and took them on some hilariously harrowing test drives before finding an affordable vehicle to meet our needs. Well worth the trip and time to be proud owners of a new vehicle!

Cl
Review №65

We went “just to look around” and ended up finding a family car that suited both our needs. Bobby Dyer was great to work with. He was not pushy, listened to our needs/thoughts and did his diligence to find what would be best for us. Highly recommend Bobby and Twin City.

R
Review №66

Jeff Bearns was an excellent sales representative. He was very accommodating to help us find the right car for my daughter. There was never a sales pitch, he only wanted to find the best deal for my family.

fe
Review №67

Jake really helped me out over the course of 2 weeks looking for a car, even on his days off! He actually got me a better car for a better deal and nicer than anything I e ever owned! So thankful for him!

Mi
Review №68

DO NOT shop here. Sold my 19 year old a wrecked car with a fake car fax. Loan is now 3 times what the car is worth. It’s unsafe to drive. They 100% took advantage of a desperate situation. When it was brought to their attention they initially admitted to fault. Promised to “make it right”. Then decided it wasn’t their issue. I repeat. DO NOT trust these people.

P
Review №69

This place is an ABSOLUTE joke. They swore to me they would take my trade in. They knew I was upside down on it and every detail of my situation and even knew what my credit was like before I went in... i made it clear I had NO money down and no way to get any. And all I had was my trade and they swore they would be able to do it. I stated Ive heard that before from other lots and didnt wanna waste my time, just to get told the whole spill, were not like those other lots and we definitely can do it so I went down there just to sit for almost 3 hours to be told they couldnt take my trade cause I was upside down and wanted 2,000 down.. WASTE of time. Also I posted this review on their Facebook page and they deleted my comment and blocked me. VERY UNPROFESSIONAL. I also have ALL the screenshots and messages to back myself up.

Ch
Review №70

Our salesman Justin Livingston was amazing! He listened and helped us find something suitable for our 16 year old without breaking the bank. Our finance guy was amazing and professional. All of our questions were answered on the spot. The staff provided a friendly atmosphere. Great place, and we will do business here again.

Ja
Review №71

My salesperson Harvey was wonderful to deal with. I drove almost 2 hours to purchase my car from these fine folks. It was well worth it! The finance manager Jeff was very pleasant to deal with as well. I am very happy with my purchase and the process of getting it!

Ha
Review №72

Great atmosphere. Joe Shoemaker is awesome and helps find you the car that fits you not just one he can make the most money from. Will definitely do business here again!

Jo
Review №73

Kenny Minority was my sales rep. Undoubtedly the best experience I had ever had purchasing an auto. Very professional and helpful experience. I would recommend Twin City and Kenny Mo tooth to everyone looking to purchase a vehicle.

Ad
Review №74

Had another wonderful experience here! Great service! Joe shoemaker put us in another great vehicle. We called the day before he had everything all situated and waiting for us the next day!! Wonderful customer service and willing to go the extra mile for us!! Thank you so much!!!

Ca
Review №75

I bought a car here this past week and Mr. Shoemaker made the process extremely simple and stress free. He was extremely kind and helpful. I am very happy with my purchase and would be happy to do business here in the future!

Ke
Review №76

Thankful for the exceptional care provided by this dealership. Jim Sliger allowed us to have a rewarding experience while making such an important decision. He was professional, patient, and considerate. Great service indeed!! 🙂

D
Review №77

Joe Shoemaker was very helpful. He listened to what we wanted in a used vehicle and guided us to find exactly what we needed. There was no pushy sales tactics. We would recommend Joe to anyone looking for a good used vehicle.Twin City auto Center has an extensive inventory of used cars and trucks. We were impressed with the selection of vehicles and range of prices they had to offer and the knowledge and professionalism of the whole staff.

Lo
Review №78

Purchased a Camry from JB at twin cities auto. A very smooth and easy process! No pressure. I would recommend buying from them.

Ry
Review №79

This dealership is unlike any other I have dealt with. Jim Sliger my salesperson was absolutely incredible. From the minute I arrived at the dealership he was friendly and had alot of information to help me choose the right car for me . It was a fantastic experience dealing with him and his associates. If you want a new or used vehicle I highly recommend Twin City!

mi
Review №80

Outstanding service today.! I felt really nervous at first but great at the end. I highly recommend him. Jim Slinger

Ad
Review №81

Highly recommend this place! Joe Shoemaker really helped me out.

Sh
Review №82

Joe was our salesman and he was awesome and extremely nice and helpful we would recommend him to everyone everyone and we teturn

Ch
Review №83

Josh was an excellent guy to discuss cars with. I ended up buying a truck from them and he was a really great help. Thanks Josh for all you do and if you stop by Twin City Auto on Alcoa Highway, see Josh for the best in cars and trucks!!

Ka
Review №84

I was looking for a particular car and when I didnt find one here, the salesman Matt Snell suggested I look at a car they had recently taken in on trade. It had all the options I was looking for and after driving it decided to buy. Matt was great and Jeff helped to make it a great deal. Very pleased with this dealership!!

To
Review №85

I’ve had the greatest experience with JOE ! Worlds most personable car salesman ! He helped me look at SEVERAL cars until I found something I liked . He was patient through the entire process and answered all my questions! I highly recommend him!! Come see him for all your car needs !!!!!

Jo
Review №86

I recently purchased a vehicle from here and when I say, out of my time of purchasing vehicles this one here was the best. Harvey Stevens worked and worked and worked to make sure I left their lot driving my own vehicle. I would recommend everyone I know looking for a vehicle to go here and ask for Harvey. Not only was he my salesman but i consider him a good friend now because he was honest & thorough on everything. GOOD JOB TWIN CITY AUTO CENTER & HARVEY!!!😍 A VERY SATISFIED CUSTOMER HERE

Ro
Review №87

Joe Shoemaker was a great help--talked my daughter through the car buying experience without a hard sell. Showed us several cars in the range we were looking for and helped us reach a good deal. Rest of the staff seemed friendly, too. Good experience.

Ch
Review №88

Kenny Montooth was a great salesman! He worked with us as well as our 16 year old daughter to get her an amazing vehicle. All the staff was friendly and very helpful!

Ry
Review №89

By far, hands down the best experience I have everehad buying a car. Bobby Dyer worked with me to find the exact vehicle my family and I needed. His knowledge on Chevy vehicles help me make the educated decision on purchasing my new Tahoe. The entire staff was friendly and very accommodating to my 4 year old during the document signing. We will do all our future business with Bobby and Twin City.

li
Review №90

Jeff Baerns was our sales person and was very helpful and knowledgeable. He made purchasing a vehicle quick and easy and with no pressure sale!

Au
Review №91

Update. Finance office is a joke. Was told they could check with all the local credit unions and banks. Then was told mine wouldnt finance it for me so I had to use Wells Fargo. Which wasnt the case after talking to the credit union because wells had me in a insane interest rate (I dont have bad credit). Also twin city auto didnt give me the chance to pay anything down which would have helped that interest. So tip to any first time car buyers like myself: go talk to your bank or credit union yourself preferably in person dont let these guess handle it. Also check you vehicle really good before buying it like park it on clean concrete for a while to see if it leaks..and if the battery is dead when you look at it make them test it not just charge it..got stranded about 3 days buying it because a cell in the battery was bad after they said well it restarts every time it should be good.

Ta
Review №92

We are so pleased with the service we received. Joe Shoemaker at Twin City helped us beyond the normal customer satisfaction. I will definitely be sending people here!

Ka
Review №93

Harvey Stephens is a wonderful car salesman. Harvey went above and beyond to help me with finding the perfect vehicle. My family and I will purchase all our vehicles from Harvey in the future.If you need a new vehicle please go see him.

Du
Review №94

Joe is the man! He was very knowledgeable and helped find something suitable for me. A great car buying experience!!!

Pe
Review №95

Best experience Ive had in a very long time of a team thats not only professional but display that old time level of care for their customers. Thanks for adding that personal touch thats been missing in this industry for a very long time. Looking forward to future opportunities with Josh and the Twin City Family. Thanks!

Am
Review №96

Just got my Mazda CX-5 from here and the process was awesome. Joe was super helpful and not pushy at all, he gave me his honest opinion on the vehicles I was looking at and is very knowledgeable. The process is usually expected to be long and tedious but they tried to make it as easy and enjoyable as possible!

Ri
Review №97

Joe Shoemaker and Jeff Potts did a great job finding a car for my specific needs in budget! Thanks guys! Quick and painless!

St
Review №98

Joe Shoemaker helped me find the perfect car and came on his day off to help me complete the process! he wasn’t like the rest of the annoying car salesmen that put pressure on you to buy a vehicle that you aren’t even interested in. He also helped me get a new feature added to my car as well!

Se
Review №99

Weve had nothing but great experiences when buying a vehicle here. Bobby Dyer has been fantastic to deal with. He helped up find the two perfect vehicles. Bobby Two Pens is THE go to salesman when in the market for a new vehicle, period.

Ka
Review №100

Best place to buy a car ask for Stewart he will take the BEST Care of you an make sure you’ve got what you wanted plus more highly recommend!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:3076 Alcoa Hwy, Alcoa, TN 37701, United States
  • Site:http://twincityautocenter.com/
  • Phone:+1 865-970-3900
Categories
  • Auto auction
  • Car dealer
  • Auto tune up service
  • Used car dealer
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–7pm
  • Sunday:Closed
Offerings
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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