Placed an order in May, heard nothing for a couple weeks. Contacted the seller via .txt. Was told orders take 6-8 weeks. No where does it say this on the website. After 10 weeks, attempted to contact the seller through various methods. Absolutely no response. Had to get a refund through a Credit Card Dispute. I think this company is out of business. Do Not Buy.

Order number #7053 from October 2020Placed an order and was expecting it around 8 weeks later that is what we were told the delivery time frame was at that time. Called several times and never heard back emailed several times and finally got a response from someone who says they work in the warehouse and they will help with the order. It arrived late January of 2021 after several attempts made to contact the company

Ordered a medallion in July. Was to be delivered end of August or early September. Email not answered about delivery. Finally I was contacted after calling. I was told a new date for shipping. That date comes and goes. Yesterday I was told it will ship in a few days. Contractor can only do installation the beginning of next week because he’s so busy. Won’t workout because the medallion still won’t be here. Now I get to look at cracked concrete foyer until I can get a new tile plan and an installer. Never kept informed about delays. After 3 months I’m done.

We placed an order 2 months back and have not yet received it. We were given incorrect information regarding when the medallion will ship on multiple occasions, when we were able to reach the sales team. Attempts to cancel the order have been futile.We eventually received the medallion. And the medallion is really nice and high quality. Experience with sales team could have been much better, but appreciate the final deliverable.

I was initially attracted to this website because of their LOW prices. I was comparing them to other websites and Medallion Depot consistently had the lowest price. I initially ordered only 1 but after seeing the quality and design, I went ahead and ordered the other 3 that I needed. I needed them for a dinner party I was having. There were some delays in transit but I was well aware that medallion Depot couldnt do anything about it. I dont think its fair that I reduce their rating because of that, especially since everything else was perfect. Customer service was excellent and the products I received are exceptional. When I called to inquire about delays, the rep with Whom I dealt was very kind and informed. Day of dinner party: My guests were awed at my ceilings. They certainly loved the medallions and I loved seeing my guests enjoy the ambiance. I made certain they knew where to get theirs from!!

I have received my order late then promised but still I decide to give 5 stars because the quality and packaging was done very well. The medallion that I have received looks exactly like in the picture they advertised. Also measurements are precise. My suggestion is when you order from Medallion Depot plan ahead and give extra time but for quality no problem at all.

Amazing products! Custom floor medallions and waterjet cut tile. They also have in stock mosaics.

Incredible Service! I ordered a Medalliion and it arrived in perfect condition. Upon installation we broke a part of it. When I called to inquire about a replacement piece I actually spoke to a person, not leave a message, or computer generated system, and they were helpful and responsive. The broken section arrive 2 days later! Its now complete and look beautiful. This comany is awsome!