We personally love Lobo Internet. They have been extremely consistent. When there is a problem, it has been easy to solve. Thank you Lobo Internet for your great service.Mr and Mrs Fleming.

Way overpriced! If you want to do basically anything on the internet, youre better off with probably anyone else

I have heard great things about Lobo Internet Services but apparently their power outages are a real problem. Perhaps emergency generators are needed to keep their equipment up and running.

Overall, the service is OK. Im paying $85/mo for at least 5 MBPS download speed and I am getting that.Billing/invoicing could be a lot better! Im retired and on a fixed income. Last month, because of a billing error, I was invoiced only $31.16. I paid that. Imagine my shock when this month, the invoice was for $138.84! (They had found and corrected their error.) I called and complained and asked for my bill to not exceed $85. I was told the situation would be reviewed with the owner and I would get a call back with his decision. Guess what. I never got a call back. I guess that gives me the owners decision!

Best internet out here in the Estancia Valley. If you can see Capilla peak, use lobo.net😃

Overpriced and not as reliable as Id like it to be. Competition would help.

Overpriced for the speed you get.

I am sorry to have to post a negative review. For East Mountain Internet Service, connectivity is good for what is available in area. Customer service though has become the worst I have ever experienced. Since I signed up with Lobonet, I have been unable to pay my bill online with a CC. They have been notified and a year + later its still the same. If I can get someone to answer there phone during working hours, they can process the transaction. So why not online?? Trying to contact them to pay bill monthly is an exercise in futility. I call, no answer, leave voice messages, no response. I send emails from outlook or there website and get no response. For some this may not seem a big issue but every month wasting hours during the business day in phone calls and emails to pay a bill is time I do not have. I hope someone in management reads this as everyone I have talked to doesnt seem to care and try to resolve these issues.

Have not had any issues with Lobo, very happy with the service and glad I made the switch over.

Called Lobo to get internet service at my property a guy by the name of Brian answered took my info cause he’s only a web designer as he told he’ll have his guy call me back he was very rude FYI. Nobody called me back. I called 2 days in a row cause we need service and same guy Brian answers both time I call him out on their poor customer service didn’t yell or cause or say anything negative besides they have poor customer service and he told me that they don’t want customers like myself if I’m going to complain. If that was my employee he’d be fired!!!

Have had Lobo for about 2.5 years and in general its been decent. However, the storm that hit on Thanksgiving 2019 knocked service out Thursday morning and 3 days later were still without reliable internet and no way to contact anyone for support. I get that storms and high winds can cause occasional problems, especially for towers at high elevation such as Sandia Crest. What is irritating is that there is no information on their website or outgoing voice message addressing outages and estimated repair times. Internet is as much a utility as electricity and failure to keep customers informed is unprofessional.

These guys are awesome thanks for serving the east mountains after 4 years trying to find internet I found lobo and it WORKS !!!!!

Over all your not getting what you pay for. If you have a radio antenna setup and you live in a rural area say McIntosh NM and if one is paying attention to their download speed via lobo internet site on a regular basis you will find on average your getting less than half of what your paying for consistently. I find this deceptive. No matter what they tell you your being Gaslighted. I have tried to resolve and have tried to fix it but it still keeps happening. Im done and will make sure I communicate to all the honest hard working people who pay who trust a business promise to steer clear of this one. Not mad just going to resolve it. Existing customers I challenge you to monitor it for yourselves in rural areas especially and the truth will come to light. Thanks for reading.

Incredible customer service! Not that I need it, my service has been spot on since day one. Highly recommend.

Called on a Friday seeking help with my website after seeing their tv commercial, was told the right person would be in touch on Monday .Never heard from anyone, no one called or followed up. Not sure what to say but I wont be working with them.

Nice clean store. It has a restaurant too.

Staff was nice, the locations it self was a mess. Makes you wonder about the quality of work that would come out of there.

We had been very satisfied with Lobonet for a few years. Ive personally referred about 10 new customers to them. The last couple of months has been very bad in terms of speed. We pay for 5 Megs and have been averaging 1.5. Ive spoken with them several times and have finally been told that they have over sold their capabilities. Very nice to talk with but have become unreliable. I wouldnt recommend them.

Theyve provided excellent service for several years now, I couldnt be happier.

Great company! internet is always fast and it is what they promise. There was one time the internet went out, they answered right away (during office hours) and worked on the problem as fast as they could, and gave me a discount for the days that did not have internet. customer service is good, the employees are relaxed, laid back, and respectful, and always happy to help!

The speed of this internet is atrocious. Cant even stream videos on this service. Speeds consistently under 1 mbps. Avoid this provider at all costs!!!

Great internet service where internet is usually spotty

Great service at home and at my business. Best internet in the East Mountains. Great internet at my office in Albuquerque.

Great customer service, reliable internet service.

My in internet is currently down and Lobo’s website isn’t even working and their phone line has been busy for almost an hour. Our internet is what services our television and I also have school work I need to complete this weekend on the internet. Highly inconvenienced by the lack of customer service at Lobo Internet.

Initial install completed by Ken, was less than professional however follow-up with multiple service calls by Charlie, as needed by storms and to maintain service, more than made up for lack of attention to detail from initial install. We live in the mountains of Tijeras and it has been very difficult to find a reliable and efficient source of high speed internet service but would highly recommend Lobo Internet over satellite service to those in need. Do ask for Charlie for service calls and other and you will not be disappointed. Very fast and efficient same-day service when called upon which in our opinion sets this company apart from others. Based on our recommendations many households in our neighborhood have gone to Lobo Internet for their high-speed internet needs.Happy Holidays to all and hope this review serves you well.Kara, Tijeras, N. Mex.

The worst service ANYWHERE! RUN, DON’T WALK AWAY FROM THIS COMPANY!! AND HIGHLY EXPENSIVE, TO BOOT!!!!!!

Awesome service!!

I love it