Liberty Mutual was no help when two pipe leaks were found in my home. They claimed it was old damage because the drip was happening over a long period of time and they would not cover it. Sorry Liberty Mutual, I do not have xray vision, so I could not see this leak behind WALLS. And the other leak was behind my water heater in the garage. I do not live in my garage Liberty Mutual! I have a mold policy so I thought they would at least cover the clean up of that. That was wishful thinking, they are not as they are just a useless home insurance company. I cannot find anywhere in my policy that says they will not cover anything if it was determined to be an old leak. Their customer service was nothing to write home about. They never would call me, they never responded to my messages online, long hold times just for them to hang up on you when they do pick up. I feel that they really did not want to help solve my problem.

I wish I could give this company a zero, I am pregnant and had one of the supervisors yelling at me, when I didnt understand what was going on.. they had a bill after they told me my policy isnt up for renewing but still trying to charge me for another month. I got behind on my bill last year and paid in full what I owed and now they are saying I didnt pay all my bills and yet I got a bank statement to show I put up my bills up to date... Worse place ... DO NOT GO THRU THIS COMPANY ALL THEY WANT IS UR MONEY.. THEY WILL ALSO CHARGE U BILLS WITHOUT EVEN DISCUSSING IT WITH U FIRST.. 👎

Service was great and waitress was very good. Food was a little bit of a disappointment.

Garbage company, you are unable to reach anyone due to covid yet they have no problem billing and reporting fake debt to the credit bureau.

Insurance is ok (haven’t had to use it) but it’s not like my old insurance company where you can call your agent direct or get a birthday or Christmas card every once in a while.

Our Liberty Mutual agent in Albuquerque has been Paul Cunningham for many, many years. He has never done anything, but great for us. We have had the vehicle coverage, and it has been awesome. It even seems to go down in payments. Our home insurance with them has covered our issues, several times. They do such a great job with the claims for home damage. We never want to switch to another company. We have used several different insurance companies, and we know the difference..

Unfortunately I had to give your company 1 star, just so I could write a review... Your company is horrible. We have been with Liberty Mutual for 18 years with our home insurance and our vehicle insurance. We found out that our insurance payment was due and it was over $250. When my husband called, he found out that your company added our son back on our policies WITHOUT our permission.. When asked why and to take him off, we were told.. Nothing we can do about it. Your representative got rude, hateful and down right disrespectful to my husband.

If you are looking for an honest insurance company Liberty Mutual is not the one. They are dishonest cheats. Will not investigate properly and will side to those at fault in order to not compensate. I was rear-ended and they offered to pay 80%, when I questioned how this was possible the went back and because I didnt agree with their proposal they decided to offer only 20%. How is this possible? How do they sleep at night? RUN... Look for an honest insurance company.

Great customer service! Provided by representative Norma Olivas! Great job hiring someone that know what their doing

They are always friendly and addressed my concerns immediately and got it taken care of.

I usually deal with them over the phone. Always polite and helpful. Always doable by phone and email. Good company.

Scammer for your money

It was Assurance that was wonderful in helping.

I love our insurance! Just had a small accident concerning our car, Liberty Mutual was quick to contact us and get the ball rolling. Very happy

Mike is awesome and definitely has my referral for any family and friends or clients looking for great customer service and affordability!

OMGOSH. If you have Liberty Mutual for CAR, AUTO, BOAT, HOME. CANCEL NOW.

Only gave one star because zero couldnt be given. Worst insurance EVER! They do everything in their power to not pay out a claim. Hail damaged roof cost $26,000 to replace and Liberty Mutual adjusters only willing to pay $6,000. DO NOT USE THIS COMPANY FOR HOME INSURANCE!!!

Dishonest cheats. Will not investigate properly and will side to those at fault in order to not compensate.

Worst service ever!!!! They end up charging you more than what they say..would not recommend service really sucks they dont care what u have to say.

The best customer service ever in a insurance company. Glad I switched over.

Fair Customer service dishonest insurance company i have ever dealt with.my car was totaled, gave half of my cars value.

The worst Agents ever. They will do anything but their job then brag about how much money they make.They do not care about the customers or long term relations

Great rates and quick with claims.

Poor custumer service Regret having insurance with them

Not true what they advertise on TV.

Sitting on hold forever, then got a person who transferred me to a number that is disconnected after being on hold another 15 minutes.

Best prices for the products