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ABQ Ignition Interlock
2444 Menaul Blvd NE, Albuquerque, NM 87107, United States
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ABQ Ignition Interlock

Comments
Le
Review №1

Service was pretty great. Called and they told me to bring my vehicle in, on the spot. Both females at the front desk and males doing Installation were professional and respectful. Took a while, but they were pretty busy.

Am
Review №2

Its not fun to have an interlock. However mistakes are made and these guys are quick and easy to work with.

An
Review №3

Having an interlock is not something pleasant but the girls at this service center made it a lot easier on me!They explained everything very well answered all my questions the installation process was fast too! If your in need of an interlock I would 100% recommend them!

Sh
Review №4

Best interlock place in town! Friendly staff. Competitive prices. Fast service.

An
Review №5

Originally the employees were helpful and courteous. Once service was terminated the personnel was rude and hardly helpful. They also do not enforce COVID safety measures.

Ma
Review №6

Abq interlock staff are awesome to deal with..I have been with them for over a year..great customer service...

Me
Review №7

This place is a money grab they told me to email mvd for reinstatement and said It could take up to month to get reinstated, said I was going to get my final download, after that I would have to pay if mvd didn’t answer for some reason a blew and got a Vialation then I turned off the car blew again passed. Told them went right away they want me to pay for it now. Went to mvd and told them needed my license and they told me I could get Reinstate didn’t have to wait. Walked in with my license and they told me I have to wait till Friday to get off still. Like I could have got week ago not waited that’s weird that I never failed to the final download no I have to pay them $50 I don’t care about the money but they playing people I feel. Go somewhere else don’t even bother coming here.

Ad
Review №8

Great customer service from the girls in the front. Theyre constantly cleaning up and always ensuring everyone is wearing a mask keeping us safe during this pandemic. Glad I picked this place over the others efficiency is everything to me! Thanks Abq Interlock!

Re
Review №9

Very Affordable place to go. Fast Service & Professional

Ri
Review №10

Very Fast, Professional & Friendly Place to get an Interlock installed. if you are ever needing one. Techs are Fast and get the Job Done Installation took about an 1 Hour I was in and out of there really quick..

Ti
Review №11

The ladies at the front are very nice very respectful. Great place to go get your interlock installed! service is pretty quick I recommend ABQ interlock great monthly price. Cheapest I have found in town! Thank you for everything.

Da
Review №12

Techs did a great job on my new car would recommend to anyone needing an interlock

Oz
Review №13

It was really a good experience nice people good service most important think real affordable.

St
Review №14

I never had a problem the year i had my device. The ladies up front were professional and friendly. The techs were fast and effecient. I highly recommend!

Ja
Review №15

The technicians did a clean installation of the device, I was afraid of installing in my new vehicle, but all I can say is that they knew what they were doing. Good work.

Co
Review №16

Great business and very professional

Ci
Review №17

If you need an interlock best place in town. Great prices Great Customer service. Thank you ABQ interlock

St
Review №18

They were very friendly,fast and answered any questions I had. An installation is free you just pay for the first month. I was in an out of there in about 30 to35 minutes

Am
Review №19

Its not fun Getting a DWI. This place is a fast in and out experience. I park my car for service first, then walk to the front to pay my bill. Right now paying for the expensive package to rent the device. By this there are some perks!

JA
Review №20

Loved the employees here, very kind and responsive. Helpful, and always quick on service

Br
Review №21

Handles business professionally and very polite staff.

Pa
Review №22

If you are required to have an ignition interlock, this is the place to go. They have the latest hand-held, easy-to-use device. Bianca & staff do a bang-up job. Bianca is very knowledgeable about court requirements and does well multitasking customers vs incoming calls. Convenient location on Menual Blvd at Vassar.

Sa
Review №23

Getting a DWI is already a HEADACHE not knowing where to go & what to do, but calling this place they were able to make this experience less stressful. The girls at the front desk were exceptional, as well as the technician he did a clean job installing the interlock. Thank you guys for all your HELP!

An
Review №24

The employees that do the service don’t practice safe COVID Ppe so be weary when he hands you back your device gloveless !!

No
Review №25

WhY do you expect its the interlock place

Ru
Review №26

Good service and they hustle to get you in and out majority of the time would give 5 stars but not having weekend service is highly inconvenient.

Ad
Review №27

Cool people 😎

Sa
Review №28

I mean sure, having an interlock isn’t super fun or anything but thanks to the staff that works here, I always felt like I was in good hands. They are truly just so nice and have great customer service skills. I’ve recommended ABQ interlock to many of my friends and will continue to. Thanks for making these past 12 months easier to get through.

er
Review №29

Great company! If you need an interlock this is the place to go. Great customer service never had an issue with the device. I would recommend it to anyone thanks ABQ interlock

Ki
Review №30

Lack of any care for the customers that keep them in business. They really are no help to anyone involved in regarding your status on completing your program/contract, and most importantly informing the MVD/COURTS division about your progress . All they seem to worry about is getting their MONEY,! charging for outrageous things. No empathy no breaks for people who are struggling who are trying to get through program and who havent had any violations. If that sounds like you, be prepared to not be treated as a customer more of a $ to the company. They need to remember to have good customer service, thats what will keep them in business. Plus their paychecks.Their are Plenty of other companies one could of chosen instead of ABQ interlock Im seriously rethinking my plan and going with a different certified company that will keep my progress updated to MVD or courts, and help customers if their is any issue or problem that can be solved with their authority and not charge a penalty for every single infraction. Especially customers who were never convicted of Dwi or Dui or had case dismissed. And having to due 6 months but done more then six months, and paid them well over the 6 months of fees. They need to have better communication with whatever entity mandated you to have this device . That is their responsibilities to keep mvd or court etc . Informed of time completed monthly calibration and if their was any violations during that month. But to keep charging you after the 6 months not reporting my info to mvd, to notify them that i have completed more then 6 months plus all the fees paid and are way more then 6 months over in fees. And to notify MVD I have had the device over a year then some on top. For a customer who had his case dismissed?? And made to complete 6 months.! I feel violated, extorted, trapped. And helpless. When mvd dwi division wont even listen or investigate. Chose wisely, document everything when dealing with any of these entities.

Se
Review №31

Need an interlock? This is the place to go. Very polite and professional. Thank you Abq interlock for all that you do.

Cy
Review №32

If you’re looking for an interlock provider this is the place to go, no judge zone! The girls in the front were very professional and were able to get me in the right path to make this experience less stressful. Thank you ABQ Interlock.

AN
Review №33

Ive been here for three long years but have got the best customer service out there. Always willing to help and do whats best for a customer! Five stars♥️♥️

Ca
Review №34

Great customer service lady was super friendly and explained everything on detail.

El
Review №35

I like coming here. It lets me know how good it feels to be taking life more serious.Plus the staff are great and kind here. Thank you for helping me and understanding me.

st
Review №36

The folks at ABQ Interlock are so friendly and understanding. The devices are easy to use and directions were made clear to avoid an accidental violation. I never felt like I was being set up for failure through them. Super nice ladies at the front desk. Friendly technicians in the back. Thanks for making such an awful time a little more bearable.

Jo
Review №37

The staff is so polite and helpful.

Rl
Review №38

The ladys here are amazing. They go above and beyond to insure the best customer service and get to know you. They educate you on the process and prices.I did price comparison and reliability of the devices used. Their devices are the most reliable have not had one single issue. The installers keep the installations clean, and do not damage vehicles. We have multiple vehicles here. If they see any problems that are of concern they notify you.

Ka
Review №39

Had so much trouble finding a place to install an interlock from an out of state conviction and this was the place to go. They helped me with information and they were able to send the information need directly to The Out Of State MVD. Also prices are affordable and they are super reliable on appointments. Friendly staff all the time. Bianca and Randy are Exceptional Staff. Would Definitely recommend this to anyone with a DWI conviction trying to get best prices in town.

Gr
Review №40

Fast efficient & friendly, always saying hi & bye

Ge
Review №41

Very helpful if you help them help you help them help you that are only doing their job you cant get mad at them because of our own mistakes

Ta
Review №42

I would highly recommend this place, staff is great always VERY friendly!!! Professional and they get you in and out prices are great as well. :) if anyone is looking for a place to get an interlock ABQ INTERLOCK IS THE PLACE TO GO!!!

Ni
Review №43

Helpful and ready to answer all your questions and concerns. Fast service.

Ry
Review №44

Awesome and fast service

Mi
Review №45

Front desk staff and techs that helped me deserve 5 stars for their customer service. Very friendly, knowledgeable and pleasant to deal with. However, fees and ridiculous charges deserve a 3 star rating. Price gouging fees & prices of components needed for normal operation, and the insurance that they try to sell you in order to save on said fees is kinda shady... This is just my opinion and if you asked me if I recommend this place to a friend I would say yes, because the staff and technicians I have dealt with are awesome to say the least.$49 fee for ANY violation even if you blow again and it passes.$115 removal fee ($25 less if you pay 6 months advance)$45 fee if the plastic tab on cable (cat5) breaks$39 missed appointment fee$298 early termination fee$1700 owed if unit is damaged$7 for additional mouth pieceThe fees are less if you get the monthly insurance which comes in 3 tiers, an additional (added to the monthly $59.00 + tax) $8.50, $12.25 or $19.When all is said and done, youre locked in for a year (or six months depending on contract) hoping you dont break the plastic tab on a CAT5 cable, accidentally blow a violation because your mouthwash, or lunch was still lingering and praying that you dont break a $1, 700 used piece of equipment that keeps you from starting your car. I suggest you do your homework if youre on a budget. In my opinion a $49 fee because your last meal may have cause you to blow violation even if your next test passes is kind of steep, so I suggest you search around and ask the specific questions about fees and charges before signing a contract anywhere.***This review has been updated due to the detailed response from my initial review. Very professional in my opinion and I would recommend doing business here if you are ok with (possible) fees stated (or if you dont mind paying a little more for insurance). At first I was extremely worried about these fees but after my first few months with no false violations (or any other problems) I am confident to say at this point I am satisfied doing business here.***Update, failed a test from mouthwash before work. Fearing that I would have to pay multiple fees I ended up just getting a ride. Come to find out there is only one fee per month, so if you fail and you know its something other than you actually being intoxicated feel free to blow again cause youre already going to have to pay that fail test fee.

Mi
Review №46

Do not use this place

Fr
Review №47

I dont like having the interlock on, but the people that put it in did it cleanly and i understood how to use it before I drove away. No issues with my alarm either. That always good thing. Lol

St
Review №48

Friendly and helpful staff. Would definitely recommend.

Li
Review №49

I really like this place the people are kind understanding and not judgemental Bianca needs a raise she is awesome friendly beautiful smile credible energy and damn shes multitasked thank you for your time and patience and understanding

Ma
Review №50

I highly recommend this place for the unfortunate consequence of a bad decision. Everyone is super friendly, non judgemental and will work with you if you have a minor issue with making a payment on time. You can count on them for timely service even on busy days

En
Review №51

Bianca at abq interlock and staff have done an amazing job with the services of helping me out during my time with them. They were friendly and honest and decent people in the service they work for. Kudos to them!! All especially Bianca Randy!

Da
Review №52

Bianca was very professional. She helped answer any questions i had. The tech there was very fast. Everyone has a great positive attitude. All around it was an amazing place to get this service done.

Ph
Review №53

Best place to take your car! Prices & Service

sa
Review №54

Been here 7 months

Ma
Review №55

My experience with, ABQ Interlock: Very professional, kind and welcoming. All staff was very helpful, and willing to answer any questions or concerns that may have come up... if you are ever in the unpleasant bind, I would most definitely recommend ABQ Interlock!

Ba
Review №56

It would be more than okay if the employees would have better attitudes

He
Review №57

The staff is very friendly, helpful & have great customer service! They make the process fast and simple.

Jo
Review №58

Customer service was amazing and friendly for my entire year! Highly recommend them. Bianca was especially helpful and friendly.

Au
Review №59

They are nice and will work with you

Pa
Review №60

Abq Interlock is awesome! Everyone they have there is very friendly and professional. Could not recommend them more!

Mi
Review №61

Always understanding, very professional, and very efficient. They were awesome enough to remember me when I came in and work well with me and my schedule.

Mi
Review №62

Best staff who dont mind if youre a little late on your payment...

Ti
Review №63

The best interlock place they work with you if you need help or service they work with you. Love bincia the best anyone needs an interlock the best place to go.

De
Review №64

Always a pleasure to see Bianca, it’s bitter sweet leaving! Thank you for always being so amazing!

Da
Review №65

So nice. They are more understanding than any other business Ive encountered.

Qu
Review №66

Amazing staff, always available and quick responses to any questions. Very professional environment that welcomes everyone!

Wa
Review №67

The ladies and gentlemen were very friendly and fair. They will also help you through any trials and tribulations that you may have with alcohol and drugs. They are more than welcome to talk with all.

Ka
Review №68

Great customer service if youre needing an interlock best place in town!

AJ
Review №69

Absolutely The Best Customer Service Ive Ever Received. Staff are Professional and Well Mannered. I was in and out within the lotted time given. No hassle or dishonest business practices Id recommend

An
Review №70

Highly recommend! Friendly staff and great service!!

Au
Review №71

Thanks they are good to go to if you need a ignition interlock

Yv
Review №72

Was with ABQ Interkock for a year. Front desk and service employees are very friendly. They helped me with any question I had, fast, friendly. I appreciated all the help I recieves from them.

Pa
Review №73

Professional

Om
Review №74

Great customer service! Highly recommended.

An
Review №75

There is nothing positive about this scam. They are rude and violent. They up the prices without notice and will try to steal your car. This is not a business. This is an illegal money scam. They dont care about their customers and will lie to your face while they insult you. Avoid these illegal business crooks.

Ha
Review №76

Great place! Great customer service. Highly professional!!

De
Review №77

Bianca is very cordial, patient, attentive, an expert in, not only explaining the devices dos and donts and policies, etc., but ensures a quick remedy if a problem surfaces....any problem(s).From installation to maintenance, she supersedes mediocre customer service to get you on your way. NMs own Wonder Woman. She is definetly an asset to A.I.I.

Cy
Review №78

Staff too busy to be polite!

J.
Review №79

Great customer service

Gj
Review №80

They did a good job! No problems at all

Sa
Review №81

Great customer service! Greatly recommend.

Ju
Review №82

Friendly place

Jo
Review №83

Good place to do business with good work and customer service

ta
Review №84

Love this place best place to get interlock ! Very helpful !

Ro
Review №85

Easy understanding people the process is simple highly reccomend

C
Review №86

Secretaries wonderfulVery helpful

So
Review №87

Beautiful staff very helpful

Ry
Review №88

Fast friendly service

An
Review №89

Very friendly and helpful staff

ni
Review №90

Nice enough for an interlock place being it is what it is

Jo
Review №91

Fast and always very professional!! Always very friendly when I was in for service.

Je
Review №92

Service and front desk are helpful and kind!

De
Review №93

Great place! Friendly people!

Jo
Review №94

I always have to go in because my interlock usually gives me some issue and its always falling out

Ti
Review №95

Great service an respectful employees.

Tr
Review №96

Friendly people there!

Jo
Review №97

Very professional service.

Pe
Review №98

How do people know where Ive been going how do people know what Ive been going

Br
Review №99

Nice employees

Jo
Review №100

The people here good great and fair

Information
3 Photos
100 Comments
4.5 Rating
  • Address:2444 Menaul Blvd NE, Albuquerque, NM 87107, United States
  • Site:http://abqinterlock.com/
  • Phone:+1 505-554-3940
Categories
  • Auto electrical service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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