I had the best weekend ever! The room service was good and the food was excellent. The only thing was I asked for towels and they never came. Other than that, the hotel is very nice.

Luxurious hotel with Clean and personalized service.Located in Albany downtown - NY Capital city with unbelievable sites and amazing history. Easy parking ($ 17 per day )facility attached to the Renaissance. They have in room dining service available and restaurant on the property.

The beds were uncomfortable and the futuristic furniture was impractical. Being white it showed the dirt. The showers had poor water pressure and the water never got hot. The one bright spot was the staff, they were amazing.

Absolutely loved this place! Was on a trip from PA for a wedding. 10/10 stars, 100% would recommend this place! :)

I loved my stay at the Renaissance Albany! It is a fun, friendly, funky hotel, very well decorated, very comfortable. Friendly and efficient staff without attitudes, Dez was very welcoming at check-in, Scott got us switched into a room with a pullout sofa for my son on short notice and wouldnt take a tip, Katy in the lounge made probably the best margaritas Ive ever had (they went down so well I had 3 without realizing it...).Overall, a very excellent place to stay. If it costs a little more it is definitely worth it!!

Excellent services, room meet overall clean and fresh towels, no pets remains in any rooms or carpet.

Bar closed at midnight. No food service.What ever happened to a full service highly-rated hotel?Another disappointment.Ive lowered my stars since last night.Now I know why The Points Guy has all but given up on Marriott.This is supposed to be a 4-5 star hotel.No services, no food, they dont even refill the room coffee machine even after I specifically asked them to.Skimpy on towels.There is no reason to stay here unless you have State government business to conduct near here.A total waste of money

As far as the aestectics go the room is well done. Its when you look under the sheets, except there werent any, you see the problem.The mattress looks like evidence from a crime scene. I have attached photos. There were no sheets for the pullout. My son had to wait almost an hour before any were delivered so he could go to bed. As for house keeping, we had automatic housekeeping set up. We got back to the room at 6pm, nothing was done. When we called down the answer was, there is no answer. We tried to make coffee the second morning, cream was completely coagulated. At the time of writing this I have 2 more wonderful days left here. Im sure there will be more to add.

Nice location to have a break at Albany. Well equipped large room.

Good hotel and relatively comfortable. Room was clean looking and modern. The pillows felt a bit flat. The air-conditioning was on a motion sensor and reset to fan auto in the middle of the night making it a bit warmer.

Beautifully restored hotel with large, comfortable rooms.. great location and a great restaurant. The staff was very helpful and remembered you!

Luxurious & spacious. Clean and personalized service. Even a minor issue was quickly responded to and wonderfully corrected. Well located in NY Capital city with unbelievable sites and amazing history. Easy parking facility attached to the Renaissance. Thank you Brian for making the stay momentous.

I understand the lounge is closed because of COVID protocols, but the $20 breakfast credit that they gave us didnt even pay for 1 breakfast let alone 2. The pancakes we ordered came to a ridiculous $28 plus the included tip of $5 and tax so 2 orders of pancakes, yes only pancakes no coffee nothing else was $35.28We spoke to a manager who said, it is what it is and also said that according to Marriott we only need to provide a continental breakfast. I had replied that I understand but the prices for an oatmeal and fruit plate (they do not offer bagels, toast, or muffins) was going to be $25 before all the extras. She again stated there was nothing they could do. We had asked the day before if there was any other place to eat and were told that nothing opens till noon.They did have clean rooms, but the prices of the food where ridiculous.

I would definitely come here again! I arrived very late at night and the staff were super helpful. They even extended the checkout time for us. The room was beautiful, new, and clean. The bathroom was spacious and very clean. I would recommend this hotel more than any other hotel in the area.

This is a most BEAUTIFUL hotel. It’s filled with both historic charm and all the modern conveniences a traveler expects.

This place is top notch. People only come here for the best in luxury, comfort and service.

Great hotel with an amazing staff. Clean rooms with everything you might need and in a great location. Restaurants and breweries near by and great onsite dining as well with a decent beer selection. Event coordinator on site was amazing and got us everything we needed for our small event.

Clean, nice rooms. No view. Check in was seamless and perfect. One critique is that the restaurant was good, not awesome.

This hotel has great rooms, at decent prices. However the staff are very off-putting. The hotel design and theme are inconsistent. The Bar and restaurant hours are limited, and the bar staff was miserable. The entire time we were in the the restaurant bar the general manager couldnt stop talking about her entire home and kitchen remodeling project. She got incredibly loud after her 3rd drink. Very distasteful, but for Albany this seems to be standard.

The hotel is in a great location. It is right across the street from the capital building and Empire State Plaza. It is also close to many restaurants. We had great service at the front desk and were able to check-in early. The hotel is beautiful and Wellingtons is a great restaurant, too!

Enjoyed my stay. Friendly staff and comfortable, clean rooms.

Checked in at 0120 and the gentleman at the desk was helpful and resourceful. Quick, concise, and practical. The food was delicious, and the quantity perfect. Id like to see that St8 Room car again!

I cannot blame this hotel for the location, but its a slight challenge to find it. Once there, a very good stay!I felt like I was on a Grand Prix road course taking sharp lefts and right till I got to the hotel and then finding the parking garage required more loop-de-loops!Once in it, my room was really nice. Excellent mood lighting, clean with Kuerig and ample space.As its looking at the NY State Capitol, several streets are closed for safety. The view is stunning though.A nice bar downstairs affords a drink before bed, so we were happy.I would stay there again.

We came for an event at the Capitol Center which is attached to this Hotel. We have been here 3 previous years for same event and this used to be one of my favorite places to stay. However, much changed. I am a Marriott Bonvoy Member and used app to request extra towels, shower caps and arrived to a room that had 1 bath towel. I tried to call downstairs and they did not answer their phone for 2 hours. I had my daughter with me and could not go there until 2 hours later to speak to someone in person. Room was not properly cleaned, refrigerator had coffee spilled from previous party. Beds were uncomfortable, but I assumed it was just me, only to hear from other guests that came with our group that they had same issue. Also, we had the choice of two rooms through the convention site and I opted to the one with more space. I was given a small room and when I inquired, they said I had the correct room, however, my friends who opted for the same room I booked all had a couch on theirs and we did not.I returned to my room the 2nd day after being at the Conference all day to find out it had not received a visit from staff, beds were unmade, no coffee available by the coffee maker (it was only stocked for 1 day).Bar was open, hotel was full and sold out, but restaurant no longer opens on weekends for breakfast, and there really arent any options nearby, especially if you have to be at Conference Center in the morning, so we had to doordash breakfast and eat at a chair at the convention centerAt night restaurant and bar were open, however the stop serving food at 9pm and were refusing any guests that arrived after 7:45pm. We had to doordash breakfast and dinner that day... We ate our delivered dinners at the restaurant as the Bar was open until 2am, but full of drunk guests who looked like they came from a wedding reception. Our party then left because one of the drunk guys from wedding party started to throw ice from his glass at other guests.Not sure I want to come back. I reported all of these issues to front desk but did not seem to matter.

Up to brand standards.Needs some love and care. Our room had a dirty mask in the closet.Other than that, clean accommodations.

8th floor Queen Deluxe room was very spacious, with modern decor, furniture and beddings. The large flat screen allows connecting external streaming devices. The staff was extremely friendly and accommodating. The hotel has a lot of character, located in a nice part of downtown, and is close to restaurants. Will definitely stay there the next time visiting Albany!

Nice hotel. Perfectly situated in heart of Albany

Last minute decision for dinner which has never disappointed.

It’s clean enough, but overall such a disappointment. First of all, the decoration isn’t consistent and seemed to evolve more than be the result of deliberate design. Our couch had a big tear in it and the whole place just seemed to need updating.The worst part was the neighborhood. We tried to walk with our teen and preteen kids and our family was really surprised at how rough the area was. We tried to walk another direction next time and we realized that the hotel is just in a bad spot. It’s sad to see a city that shows signs of being nice once fall into a state of high crime and lawlessness.

At first view, the Renaissance is a fancy shmancy place. It has an amicable staff. The pretentious house restaurant creates decent culinary attempts. But the question I would I ask myself everytime I stopped by the hotel Is it worth it? And the answer is no. The Renaissance meet the basic and does not exceed the requirements for a 4 star hotel. Its level of service and amenities are just basics beyond the immediate aesthetics of the lobby space. I believe the rates should reflect the value of the stay. I guess for Albanys taste, this is best that can be offered.

There is a nice bar in the hotel and the hotel is in a convenient location near restaurants and entertainment.

Positive: There is really nothing to redeem this hotel from its many problems. Negative: The interior design is dreadful, there is no storage in-room, no microwave, not enough towels, phone system/front desk staff are inconsistent, food from the hotels restaurant is great, though.

Visites July 1st 2021 and many COVID-19 protocols still in place. Fair enough.Understaffed like most places and industries. Fair enough.Issues as a Titanium member. ... Upon arrival nothing said to me about breakfast, so I asked and was told restaurant and lounge access were both closed. Told to call room service in the morning and it would be delivered as a Titanium member. Called in morning and advised to log into restaurant website to view menu and called back with order. On both calls stated I was a Titanium member. Food arrived quickly in to go containers. Unpacked everything and truth be told, it was very good but like any take out would have been better on plates with real silverware. At check out, learned to my surprise that breakfast was not included and that with 17.5% surcharge breakfast came to $159 .... Less $20 Titanium credit toward breakfast! ... So $139.At check out .... I was asked if we parked with them, which we had ... Self parked in their lot. I knew there was a charge before check in ($17). When we went to leave hotel the automatic opener to let us out of garage would not open without a key. Learned this later as my repeated requests from the for service button went unanswered. With car behind leaning on his horn, we called the hotel from a cell and the front desk picked up. Told to hang up and press the for service button. Then same person came on and buzzed us through. Total stressfull time trying to get out of garage: 15 minutes. At check out, shouldnt I have been told to hold onto my key? Which is what you need to get out. After all, I was asked if I parked with them, and she saw me place my keys in the key return slot.Room, not so clean ....found someones open ChapStick on the floor and threw it out ... Well actually one of my kids found it. And while walking around in socks I stepped on something that poked me in the bottom of the foot that felt like a tack. Got down on my knees and found a sharp piece of plastic sticking out of the carpet and threw it out. Put on a band-aid to stop bleeding.Internet. Had trouble logging in and no instructions at check in or in the room. With a call to the front desk access granted and made a morning zoom meeting with moments to spare.Our room request of high floor was granted. No extra pillows, no extra towels and no room upgrade. ...Our room was ready at about 10am, but I had already advised that we would not arrive until after 1030pm! So planty of time to add the towels. So that morning we needed to request additional towels be delivered.The good ... The bed was comfortable & nice shower with strong water pressure. Has the feel of a recent renovation. Food from restaurant food was good. Short handed staff tried with a smile.

Positive: I liked the location and the modern feel of the hotel Negative: The staff was not very helpful. We had issues with the toilet not working and had to change rooms after being settled, the cold staff was not helpful and couldnt even supply us with a bottle of water,wish I had more characters to explain more.

The service was as good as the food: great!

Ive given it a low score because of the reception staff.We arrived in the afternoon and no-one was on reception, we waited a couple of minutes until they came out, and then everything was a little rushed. We asked if we could have dinner at the restaurant to which she laughed and said it was booked, and also on our second night. We saw a charge on the credit card that was $100 more than the price we booked at, we assumed it was an extra charge incase we used the mini bar or whatever, but this was not mentioned at check in. Next morning we went down to breakfast to find that the restaurant currently werent opening for breakfast, this was not on their website or on the booking website.The room was great, and the view of the capitol building amazing.

Beautiful rooms, super spacious. amazing front desk associates! Very friendly and knowledgeable about things to do around town locally.

This place is great! Excellent food and a friendly, helpful staff! Great view of the capital too!

Positive: It was really clean, the room was updated and spacious, and the location was superb. The view of the capitol building was incredible!

Beautiful place. Great view from the room of the Capital Building. Decor was amasing! A must see!

This was only a one night stay, but a great room. Luxurious, but be forewarned about the wooden edges around the beds. I almost hit it, but luckily remembered their existence. I didnt do anything except the overnight stay, but the parking lot was nice, with beautiful hallways to walk through.

Right at the center of the capital for pictures. Definitely coming back here again.But be careful around the bed frame, hurt myself a few times. 😁👍

Where me and wife and friends spend valentines weekend, good food, good drinks, nice people 🔥🔥🔥

Great customer service and location

Im just eating dinner here. Lol

The rooms are beautiful, and the staff couldnt be nicer.. will definitely stay here again

My wife and I greatly enjoyed our stay at the Renaissance. We liked the old building; the room was spacious, with several windows that provided ample light, and very comfortable bed. We were especially taken by the swiveling tulip chairs in the main lobby. The staff were extremely friendly, efficient and helpful. The meals were probably the highlight of our stay. At dinner my wife had a spinach and berry salad with chicken; the ingredients were extremely fresh and the fruit was just excellent. At breakfast, my wife was explaining to the waitress her many dietary restrictions and the waitress said, just tell me what you want and we will produce it -- and they did! We were also impressed by the free shuttle service to the Albany Amtrak station; also we had to use the laundry during our visit and we give it really high marks. We had only 2 areas that could be improved. The closet in our room had 2 sliding doors; each of them was 2/3 the the width of the closet, so accessing the closet was really difficult. Second, we had a great deal of trouble with the room thermostat. We could never get the air flow onto medium or high. Apart from these 2 issues we loved the Albany Renaissance hotel and would gladly stay there on a subsequent visit.

Rooms look very nice, good staff

Decor is modern and elegant. Room was a good size, bathroom large! However, no one at front desk the 4 times we passed it. Checking in we waited for someone to appear. Television did not work, toilet seat cracked and tissue container empty. Moved to New room. Little apology for our inconvenience.

Ive stayed previously and this trip was just as excellent. Hotel is gorgeous. Rooms are clean and comfortable. Very stylish. I especially love the locale. Very convenient to walk to the Times Union Center. Hope to be back next year!!!

Beautiful large rooms, very friendly staff.

The Renaissance Albany was a lovely hotel. The hotel room was stylish and clean. The lobby was very pretty, staff was friendly and quick to help. I really liked the coffee area in the room - I like having REAL half & half and sufficient supplies (I like my coffee very sweet with lots of cream and often, there is not enough). I also liked having the mini fridge and complimentary bottles of water. Loved having the USB ports really close to the beds... and beds were very comfy. Aveda amenities were a nice touch.

Great hotel and great helpful staff. So modern. Would recommend

I rented a room for less than 12 hrs and they have been charging my card everyday. Now theyve taken over $600 they owed me.Staff is incompetent and would never reccomend to stay there.

The food it was so delicious.

Hands down the best place to stay in Albany. Room service was an added +

Lol respectful place/clean

Clean, central, convenient 👌

The bomb dot com with excellent views and stellar dining.

Gorgeous check in lobby, and friendly staff. The deluxe room was very spacious and kept clean!

An incredible hotel with fine amenities and outstanding staff. Extremely clean rooms and a very well-suited gym for those that take working out seriously. The bar and the food are excellent. very close proximity to a place called The beer Hall. An amazing beer garden highly suggested as well. If you need to stay in Albany look nowhere else but this place

Nice rooms

Clean, great service, excellent restaurant

Staff here was friendly and helpful and the rooms were super spacious and very modern. Bathrooms were modern, clean and spacious. The decor and styling throughout the hotel was very modern and impressed my wife if you care about such things. I was eligible for upgrades but never offered anything despite the place being empty. While the staff did ammend my room upon request I was not upgraded, wasnt offered water or such upon check-in or made to feel like a titanium customer. I never ask for such things but its nice to be recognized for the amount.of time I spend in these hotels.

Fun, youthful art and decor. Accomodating and friendly staff. While our room on the 8th floor was quiet, street noises i.e. construction, crosswalk alerts, etc. were surprisingly distinct. The comfort level on their beds and pillows were out of this world. Just be mindful of the bedframe. Extra amenities like a fully loaded Keurig machine, antiseptic wipes, and make-up remover were nice additional touches. I would definitely come back.

The front desk staff are extremely friendly and helpful. The interior was beautiful, modern and chic. The room service was on time and with a smile. The operator was nice. The room was modern, but small. Being on the top floor and at the end in the corner was good, but the view was unimpressive. Booking was somewhat difficult because if you go directly through the hotels website (like I did) not all of the rooms are listed regardless of availability. I got a good deal for prepaying in advance, but I didnt like that my room options were only available during certain weekdays. The building can be hard to find as well as the parking garage, nothing is clearly labeled. Overall I would come back, but book over the phone.

The hotel is beautiful and for the most part we had a great time. I wish the housekeeping staff had cleaned our room and not just made the bed..my takeout order from Wellingtons was wrong but it was late and I was tired and ate what I could. Front desk and restaurant staff overall was very good.

The hotel is beautifully renovated while preserving the history of the original site. The staff was very accommodating and friendly. The room was beautiful,clean and comfortable with a great view of the State Capitol.Food at the conference was excellent.I would definitely recommend this hotel for business and pleasure.

Great location, but the trim around the lights on the 5th floor elevator was falling off...

World-class lobby mixed with nuveau rooms makes this place rock

After an issue occurred related to room cleaning and follow-up services, the assistant manager told me that I had obviously requested that our room not be cleaned. After explaining that I think I would remember making such a request, he again insisted it was my fault. He offered 500 bonus points as compensation, saying multiple times he felt that was fair. It was not. The rooms were nice, but hope you dont have a problem because they will blame it on you.

Great place to stay will be coming back for sure!

I was looking for a nice hotel for a getaway for my wife and I and came across the Renaissance Hotel. The rating and pictures had me then. Once we got to the hotel, we immediately fell in love and enjoyed every bit of it. We are big about nice hotels and glad we came across this one. Will be returning very soon, hopefully Valentine’s Day!

We were here for one night only, leisure, for a concert. Check in and out was simple, easiest ever. Friendly staff directed us to our room and provided everything we needed. Rooms were clean, comfortable and luxurious. Historical Albany, and this hotel are fascinating. Fun Time. You wont be disappointed.

Stylish and clean hotel. Rooms don’t have much of a view (unless you enjoy staring at adjacent buildings and their mechanicals) Restaurant food excellent (recommend the lobster ravioli with lemon), wait staff average. Front desk staff a little above average. Daily parking fees felt a little rude but kept car close and seemingly safe. Rooms were very nice though and more importantly clean!

Gorgeous hotel

This is by far the nicest hotel Ive ever been in. The room was very spacious and guest services was quick to respond to our needs. The hotel is within walking distance of beautiful buildings and scenery. If I was to stay in Albany again it would be at this hotel. The bar and the bar staff were all top notch and offered a wide selection of mixed drinks. Youll be wishing the bar didnt shut down at 11PM because the drinks and conversation is so good.

Modern decor in room and very clean. Spacious bathroom. Loved the look of the lobby. Situated on top of hill. Staff goes over and beyond to accommodate needs of customers. Highly recommend this hotel to everyone!

I travel..a lot. This hotel is by far one of the best I have stayed at. Staff goes above and beyond. Rooms are gorgeous and spacious. Bath needs are top quality. Bar and food fantastic. I highly recommend.

Albany was the start to a fall visit to the Adirondack Mountains. The Albany Renaissance Marriott was a beautiful property - very comfortable and perfectly located for an early morning walk. We appreciated the hotel shuttle meeting us at the Amtrak station and the following day taking us to the airport to pickup up our rental car. Our only disappointment was dinner at Wellington - the server was overworked - and our order was incorrect - no fries with hamburger - wrong cheese.

Loved the decor of the rooms (except for platform beds—be warned before sitting!). Rooms are spacious and updated. Fabulous window coverings that easily keep light out. Hotel restaurant serves delicious food both for breakfast and dinner. Don’t let the staff put you off—lemon ravioli with lobster is worth the occasional attitude from servers.

Positive: Decor Negative: We found a toenail clipping on our floor. We only had one set of towel/ washcloths for 4 people. All vending machines were empty.

Nice hotel with excellent location. Room service burger and turkey club were great. Front desk crew were great - friendly and helpful. Room was comfortable and clean. Indoor walking path to the TU & the Egg was an unexpected and very pleasant surprise. Will stay there again when we want to avoid after concert traffic.

Good hotel for work. Comfortable beds, good food options. Take-out orders are quickly prepared within 10-15 minutes.

We used SPG points to book a one-night stay on the way from Montreal to NYC. The hotel was very high class and met or exceeded all of our expectations as far as the front desk and accommodation were concerned but we had two strange experiences in the Wellingtons restaurant where servers were acting in ways more associated with North/East Europe. (We are Northern Europeans... it felt strangely like home, but weve come to expect a different style in America.)

Excellent, stylish new hotel with very good amenities., including restaurant, club lounge, and workout facilities. Staff is courteous and friendly. Best hotel downtown and perfect location for most downtown activities including sports and entertainment events. Suites are spacious and modern.

Marriott restored a downtown hotel across from the capitol and did a remarkable job. The hotel is so warm and inviting. The staff is so helpful, friendly and professional. The food at the first floor restaurant is very good as is also the lounge. Which is has a great vibe, great sophisticated eats and drinks that are prepared masterfully. My family lives in Albany so we are regular visitors and have been to several hotels. While Marriott does have some other great Albany choices my favorite hands down is this one

We loved our stay! Not only did your location in the heart of the city allow us a night time walk around the Capitol building and through the Empire State Plaza (magical reflections), but your bar/restaurant was both chic and warm and inviting. The bar menu was 10 steps up from most -- delicious dishes! We liked it so much we came back and spent another night after our week long bike ride through the Hudson River Valley (also beautiful). The deluxe King room was extremely comfortable and spacious and well appointed in, I guess, a retro modern style that has lovely colors and lighting. GREAT bathroom! The sitting area being divided from the bed by the long desk/counter and the TV that swiveled to face either bed or couch really worked to define the spaces. Your rooms are terrific! We had rushed from the bike ride back to Albany so we could make the last Capitol tour of the day (3 pm) and the valet service helped us out by parking the car before we even checked in so we could get there on time. (This tour is really interesting and the capitol building is incredible, both inside and out!) Loved the historic murals in your lobby, as well, and I definitely want one of those tulip lamps! Sadly, I hadnt joined Marriott Rewards program before the stays or youd be owing us a free night by now. (:

Beautiful hotel lobby as well as the rooms. The staff was very welcoming and helpful. Bar staff was attentive.

Besides this hotel being absolutely beautiful the staff is always very welcoming! Thomas, Debra, and Ray are an asset to this hotel. The food is amazing. The rooms and accommodations are top notch! Will be back! And hopefully be able to visit any of their other locations!

Perfect location. It is located just next to NY State Capitol. Very nicely decorated hotel. Lobby is inviting and gives a good feeling about the hotel. On top of that very friendly and courteous staff.

Impressive modern vibe from the lobby continues to the spacious room. Modern furniture and plenty of plugs definitely remind you that the hotel isnt all that old. Bar/restaurant looked pleasant, but didnt get a chance to try. Great proximity to capital and other parts of State St corridor. Bathroom plenty modern as well. If you can find a reasonable price for a room, would recommend, especially on weekends when street parking is free.

Excellent hotel. Liked the room. The food was excellent. But, over all, the service in the restaurant and the lobby was the best.

Top notch service. The food was great the staff was excellent. When you walk into this hotel you feel luxury yet you feel at home.

Excellent location, Convenient, very clean, would recommend and I would stay again. You wont be disappointed. Nice bar/restaurant area. Comfortable large room. I had a corner room so three large windows, very bright. The included breakfast was a surprise, we were able to grab a quick light bite to eat in the morning.

This property is gorgeous. Very stylish, posh and welcoming. The decor is awesome. Restaurant and bar are great. Food was delicious and the lounge was very inviting. The rooms were amazing. Very chic and spacious. The hotel is very convenient, as it is connected to a parking garage, the Albany Capital Center and Empire State Plaza. Walking distance to Capitol, Museums, City Hall and the famed Empire State Plaza.

Love the Marriott Renaissance Albany.Great staff.

This is an upscale hotel without the price tag. You will not be disappointed. I travel a lot and would stay here again in a heartbeat. Loved the location, the lobby, room, and restaurant. They offer a free shuttle service, and parking is adjacent to the hotel so no need to walk outside. Staff was very friendly and accommodating.

The hotel lost power. We were charged full price.There is a lot of he-said-she-said with the hotel about whether or not we were promised a refund. They say no, we say yes. The fact of the matter is: We paid luxury hotel pricing to stay in a room with only emergency lighting, no WiFi, no AC, and we werent even given key cards because the system was down.Doesnt take much to recognize that theres something pretty wrong with that...

Quick stay to visit Capitol. Comfortable bed and pillows. Room layout odd. Small lounge for breakfast and snacks, but had decent food. Lobby restaurant pretty good also.