The manager at this office is very unprofessional her name is Laura, while on a telephone conversation about my policy ( it took me 2 days to get ahold of someone), I was very frustrated because she didnt seem to understand my questions so I asked her to let me speak with the agent that I bought my policy from and she said ok I will give her your message when I see her really ? No concern at all, after 10 minutes or more of trying to get information from this person I finally said OMG, wrong!!! She then proceeded to give me a lecture on religion using the lords name in vane and how Im supposed to be a human being,, really ? She then proceeded to hang up on me and when I called back they wouldnt answer the phone Is that what state farm now offers lectures on religion how about a class on etiquette on your part.

All of thee above applies to my experience / State Farm. I just got myself a newer car for the first time, had a lot of questions was nervous about whether or not I’d be able to have collision. I just got off the phone / Jamie & I was shocked when she told me the price that I would be able to afford !! I’m not kidding you it was so much lower than I ever thought ! Now I can enjoy my car freely.!! If you’re looking for trust worthy Car Insurance,State Farm the Deal ! They pick up the phone every time you call & I have renters insurance included & it’s still Low !!! The whole Crew is Great ! & No I I’m Not Related to any of them 😄😄

Wonderful people.

Their service is based on making money off of you, they dont care about your claim or if you ask for a letter of experience for Example, its exhausting how they give you the run around and act with impudence when you need something from them, avoid this place, theres other insurance companies that treat you better and really value your business.

Not the best insurance

Had automobile insurance with them for more than a year. Had to add a driver and a vehicle took all required information was given a quote paid in full. Few weeks later received a call that there was a mistake and it was going to be a 700 more could not understand why paid that amount in full few weeks later again that 300 was still owed cancelled policy that was unacceptable never did I hear from the manager nor the agent very unprofessional very shady business stay clear from this agent till this day never hear from them.

Great Service! I recommend State Farm! I called with a question about my bill and Brittney was very helpful!

Ok so I don’t usually give negative reviews but at this point this is crazy! The staff needs better training and customer service skills. We have given this Statefarm 3 chances and we are let down time and time again. It started about a ago where after a serious storm that caused major flooding in some part of the are caused our rates to go up about 30-40 dollars! And this was because we didn’t even file a claim we were just told “because other policy holders like yourself are prone to have a total loss due to the flooding”. I can understand if i had filed a previous claim but come on I didn’t and just because other people with same insurance did?!? Strike one, next one was a few months ago when me and my wife were billed an outrageous bill, called Statefarm who had assured us was a mistake and were quick to “fix” the problem. They told us only pay this amount because it’s what you owe! And we did, next month comes around and still a high bill! When we call to find out it was due to us not paying the full amount. Even though we paid what they had told us! At this point my wife wanted to leeeeeeaaaave!! But I insisted on given Statefarm agent Monica De La Cruz another chance. We spoke with Monica herself but said unfortunately their was nothing that could be done. Our cars at this point weren’t covered due previous bill that we were disputing. We were told by an offline team that she would reach out to us to see if there was anyway to resolve the situation but there was no resolution but to pay. We did so because we were scared of anything happening to our cars. Strike 2. The last straw was today, I received a bill higher than normal and when I called they told me it was because I didn’t pay last months bill. Which I called a few days after it didn’t draft out as I had set it up. The representative said it was because we had a different account number. I told the representative Christina that it was the same account and routing number but I had replaced my card. She told me they could take a payment so I told her to run the account number and she told me she needed a the new one. I am not sure if she was confused but ACCOUNT NUMBER AND CARD NUMBER are two different things. I gave her my card number and she said she ran my payment and gave me a confirmation number. At last I was happy and content knowing my payment was taken. NOPE! I was told by another representative that the payment I made on Friday won’t go through till Tuesday because it was ran as a credit payment. And this is it, this is why Statefarm agent Monica De La Cruz and her associates will not have my business much longer. I will go with another agent who works better with their customers and doesn’t make petty mistakes like these. Your staff needs to do a better job at getting correct info my I’ve already updated my email address 3 times with y’all to get it corrected. I can’t even use your website because they can’t type it in correctly. I get less and pay more. Goodbye.

You could not ask for a more loyal and attentive State Farm Agent!

Very helpful and really nice people.

Great rate on auto insurance

Very friendly and helpful staff

Great person to talk to and work with!

Nice

Had an accident over the weekend and when we went to their office to get assistance with the claim all we were given was a phone number to call. It seems that the only thing the people that work there can do is to take your money when your insurance is due every month. When we called the number they gave us, our call kept getting dropped. We were on the phone for at least an hour and a half just waiting.

An insurer at your fingertips and very friendly customer service, a very clean and very attentive place

Great service