Wendy and Megan have been doing my taxes for years. Never a problem. Very friendly and professional. Thanks for doing a great job year after year!

I’ve been going here for years for my business tax needs, always great service.

I came to this building off Manchester road to do my taxes and I feel that it is urgent I let you know how unpleasant my experience was. I had a appointment at 4pm. Nobody was in the back I didnt get to see anybody till about 4:30pm and Im pretty sure you close at 5pm. I sat down with who she said was the co-owner of the place, I think her name was Megan. I came to my appointment with everything that I was suppose to. 2018 W2, last years tax information, personal identification ect. I gave it to her she told me my numbers as far as my federal and state. Which to me did not make any sense. I dont know everything about taxes thats why I went to someone new this year which is suppose to tell me more than I already know. SHE WAS NOT HELPFUL AT ALL. Totally unprofessional. Every time I would ask a question she seemed like she was mumbling and was afraid to answer my question for some reason. She studdarded multiple times as if she knew nothing she was talking about. Reason why I even went up there was because my uncle Mike Makar told me thats where he went and you guys really helped him out. This was NOT THE CASE FOR ME. I constantly felt like I was being rushed. Idk if that was just because they closed at 5 but that is not my fault. I deserve to know whats going on with my taxes and she should have explained them a lot better vs trying to rush me off and take my fricking money. Also I asked her about tax breaks, how they worked how you are qualified and if I qualified for anything she abruptly said no with no explanation as to why I dont. She mentioned something about the tax laws have changed this year and nobody is allowed to do the tax write offs/breaks. Which is kinda funny because EVERY SINGLE PERSON THAT I TALK TO AT WORK AND JUST IN MY FAMILY have told me that they are getting these breaks and write offs. So either everybody is lying to me. Or your buiessness co-owner is feeding me b.s and that is not fair. If I would have known I was going to deal with such unprofessionallasm I would have never even bothered. Should have just stuck with turbotax and kept my $135 that she charged me for looking and my papers for 15 mins and then rushing me out the door. She also said I owed the city of Akron $400 for some reason and would not explain that AT ALL. She just kept saying well thats what it says on here. To sum up this email I will never be coming back I will be leaving a bad review and recommend everyone I know to never go there, and if it has to go to the next level then so be it. Nobody should be treated that way. Unbelievable.