Team has been very welcoming. Michelle has been a wonderful person, she will work with you to help you better. I drove to Akron, Ohio from Detroit, Michigan. I was welcomed very well, addressed well and the drive to Akron was very satisfying. I recommend to visit this dealership. They provide you with the best options within your budgeted cost and also would deliver the car to Detroit from Akron. This is a kind gesture by Michelle and her team.

I want to say thank you to all the sales representatives that helped me work out a deal on a $55k car. Thank you to the financial department for being so accommodating closing out the deal. I want to give my experience on how willing the dealer is to resolve an issue. I live about 2 hours away from the dealership so 4 hours round trip. After we close a deal on a very expensive car, drive the car home. I have noticed a bad alignment where the steering wheel is not straight during my highway driving. The angle was probably off by 3-4 degrees. Which shouldn’t happened since the dealer said an alignment was done before the said. I assumed that when a tech pulled the car in for an alignment,he/she never straighten the steering wheel. I messaged the manager and wasn’t happy with the solution that was given to me. Basically, in order for me to get this minor issue fixed, I would need to drive back to the dealership (4hours+gas+waiting).Taking my car in on 6/28/21, will update after the visit.I decided to drive to the dealer because the car was having another issue with vibration while braking. John was very helpful with setting me up with a loaner and resolving the issue. The only reason the dealer didnt get a 5 star is because this issue should of been fixed before I brought the car.

My husband and I recently purchased an x3 at BMW of Akron and worked with Justin who was very accommodating. We are not from the area so we had been working with Justin through email. He helped work up a good price and set us up with a time to come in and test drive the car before purchasing. When we got to the dealership, he had the car ready to go and after test driving it, Betty in the finance department helped us with the paperwork. The entire process was quick and seamless and we enjoyed our entire car buying experience!

Buyer beware. The low engine oil pressure light came on my X3 recently. Turns out this was caused by a defect in the timing chain module. This defect is part of a class action lawsuit. BMW Akron gave me an estimate of just under $6k to repair my car. Within 24 hours I got two estimates at 80% of this estimate.To add insult to injury, my car fell just outside the parameters of the class action suit even though I had only 85,000 miles on it. Called BMW of NA for some relief but was denied. Moral of story: if you’re expecting a superior experience with BMW, BEWARE!

Great experience. Everything was smooth and fast. Helpful people. Awesome customer service! Obviously super cars!

I have purchased 4 vehicles from Jay Auto Group. My last 3 have been BMW’s. I have always had a good experience with them until this time. I come from Pittsburgh to Akron because of how I was treated. This last purchase was for an BMW X6.The entire purchase was too much back and forth and the car was poorly detailed with dirty windows and foot pedals as well as other issues.My other cars were spotless.Also, the high beam light warning signal was on and they told me it was taken care of. Will think twice before my next purchase.

Just needed to give a shout out about the spectacular service I received from the team at BMW Akron. My convertible top quit working. Bad. They diagnosed the problem with the hydraulic system and fixed it. Scrathed the top in the process. Happens. And without hesitation they commissioned the best BMW body shop in Northeast Ohio to make things right. Customer for life.

Do not use BMW of Akron we thought dealing with a BMW dealership rather than any other dealership you would get treated good. However we were wrong. I was the cosigner on a vehicle they treated us very good when we were purchasing the vehicle. We wre told the vehicle was in service when we were buying it. My granddaughter had to go back after driving the car for 1 mile because the tires were low. If the vehicle was in service I doubt very seriously that the tires would need air after driving less than a mile up the road. Then the buyers had to take the car in for service 6 days after they had it they were treated very poorly by the service department nobody would call them back all day long and they had no idea if they were supposed to pick the vehicle up or if they needed to find a ride home from work. They were treated very poorly all day on the phone when they had to keep calling this BMW dealership and asking about the status of their 6-day-old vehicle. I will never put my name on anything from a BMW dealership again. The car is beautiful. And Im proud of them for getting a new vehicle but a lot of things were stated that were not true. I do want to know that the back brakes were so low on the vehicle that when they took it in for service on Thursday they were told most of the day that they would not replace the brakes. But they did and that was very kind of them. We are really not happy with the service after we signed our names.

Best car buying experience ever, Michelle made my day.. Car buying is a pleasure at this dealership. Things that other client advisor cant/forget to do for customers, Michelle does that. Best customer service. Customers gets what he wants and looking for.

Art and Justin were top notch professionals, that made buying from out of town seamless. they were consistent and had concern that things went well.will shop their inventory again should I be in the market for a car again.

Great experience with Akron BMW! Rick was very detailed and patience in working to complete all needed paperwork and answering questions. Really showed his appreciation to my husband, a Veteran who has been a life long BMW owner. Thank you to all for your great customer service.

We have used BMW of Akron for our last few car purchases, they are always helpful and friendly. As soon as you walk into the dealer you are always promptly greeted and you feel very comfortable. Our most recent experience purchasing our leased car was very painless and working with Eric in sales and Betty the Finance Manager was great. BMW of Akron should be proud to have them. Thank you for everything!

Awesome experience buying my first BMW! Even though I bought a used BMW, the staff and specifically Mario, were outstanding. Ive always wanted a BMW, having grown up in Germany as a military brat. Thanks Mario and BMW of Akron for the awesome experience. Absolutely no buyers remorse here.

I was very pleased with my buying experience with BMW of Akron. It was by far the easiest buying process that Ive ever experienced purchasing a vehicle. Justin was great to work with as were the other team members that I interacted with. I will 100% continue to buy from BMW of Akron in the future.

My wife and I had a great experience at BMW of Akron. Mario helped us with our selection and ultimately our purchase. Mario did an outstanding job throughout the entire process. The rest of the team at BMW of Akron was friendly and professional as well. We will definitely be a repeat customer!

I attempted to work with a sales person by the name of Michelle on a BMW 330 GT. She was very busy that day which was totally fine. I asked her for the service history on the vehicle that I was interested in and I noticed that she only gave me the most recent service history and left off two years worth of service history. She took a photo of it with her phone. I requested that she send me the additional service history and she repeatedly ignored my requests. I then called my local BMW service department and gave them the last seven digits of the Vin number and they gave me some information on some work that was done when this vehicle was purchased by the previous owner which included a faulty drivers seat motor that had to be replaced and also an air conditioning line that had to be replaced. Both of these repair items were within the first 2,000 miles that the vehicle was purchased brand new and may have swayed my decision to purchase the vehicle. When I looked back at the photo that she provided me, you can tell that she may have cut that portion of the service records out of the photo intentionally. I again decided to give her the benefit of the doubt and asked for the service history and gave her an offer on the vehicle one more time and she ignored my request. I then texted her and asked if she no longer wished to sell me the vehicle and she again ignored my request. If you are to do business with this dealership in the future, I would never work with this salesperson. I buy and sell quite a few cars and I could have given them an awful lot of business. I ended up purchasing a car from a different dealership today that had no problem giving me the entire service history.

Great buying experience at BMW of Akron! Definitely see ML if you stop in; best salesperson around!!

Ordered my wife a new car for her birthday, online from Florida. It was very simple. Justin Bisconti kept me informed throughout the process and the car actually came in early, much nicer then anticipated.

This is my first time purchasing a BMW and I must say, my experience exceeded my overall expectations.Went to dealership on Saturday to look at vehicle after extensive research. Met with Justin, test drove and made a deal.Went back on Thursday to pick vehicle up and do paperwork, which I typically cringe at only from prior experience, met with Justin to give the car a final look and then sat with Betty to finalize paperwork.Betty and Justin were truly amazing, kind, very detail oriented, patient and extremely professional.I am forever committed to BMW of Akron as it’s well worth the 50 minute drive to be treated with such respect.Thank you so much. I can’t wait to tell all of my friends.

Bought a 2018 BMW X1 yesterday, sight unseen. The salesman Mario was outstanding! Only issue was all the leather in the vehicle was not cleaned. It had dirt in all the cracks of leather. Car runs great, outside perfect.

Very pleasant place... friendly people... they make sure they are there to please and do their very best to satisfy their customers 🙂

Even during this Crazy Pandemic, I had a great experience. I came all the way from New Jersey to buy this Vehicle. Art the used car manager made me feel assured everything was taken care of on the vehicle and it exceeded my expectations, Justin B. Was a great salesperson and took very good care of me! Betty in the Finance department also worked with me to make this all happen, I wouldnt go anywhere else for a car buying experience!

The staff is great! I always have a great experience when I go there. They always do everything to make me happy. The service team is great! Justin in sales helped me with my new car he was very friendly and gave us good information. I couldnt be happier that BMW is my brand of car!

Eric Eisenhart is a true Gem to work work with, This was my third BMW of Akron purchase and I could not stomach going anywhere else. They treat you like royalty which I find priceless. Thank you.

I recently purchased a 1998 Z3 from BMW of Akron and was very satisfied. Marvin Coleman handled the sale and did a great job, including delivering the car to my house when I had trouble arranging a good time to come to the dealership to pick-up.

My experience is with respect to service. Very efficient and informative in conveying service items, especially the use of video technology. Cost is comparable to other independent BMW service centers, and so far, satisfied with their work.

Great dealership and overall team!

Truly satisfying experience. Never bought a vehicle with so little effort. I wanted to thank Mario Caliri for a most pleasant experience and would recommend anyone visiting the dealership to request Mario for their needs.

My car buying experience was the most professional i have received in the last 40 years of buying vehicles from most dealerships in NEO. From the beginning, i believed what i was told. They accepted me sight unseen and created an offer i couldnt refuse. the salesman was great, no foolishness or un needed chatta. The finance manager was the best i ever experienced.. Offered me everything but demanded nothing. My wife and i was greeted when we arrived and was taken care of professionally until we departed.. Words cant describe how good we felt from our visit and purchase... just THANKS.....

I just bought my 5 series from this dealer yesterday. Both Mario Caliri and Mark Lyon were amazing and helped me out every step of the way. They truly understand the needs of the customer. Both Mario and Mark worked with me patiently for many weeks helping me with the right configuration and price. Very responsive and customer focused. I would highly recommend getting your next car from BMW akron.

The car u sold me is junk. Havent even made ONE payment and it needs over a grand in work.

So for the people who dont want to read this entire review: If you ever have to buy a car from this dealership, never buy from Mark or Michelle.I bought a Certified Pre-owned a 2020 X5 xDrive 40i from those two well over a month now. For those who are unaware of what Certified Pre-owned means, its the golden stamp of approval that distinguishes these kinds of cars from your standard run of the mill vehicles. These cars are guaranteed to have 2 keys, little to no damage, and are extremely well kept overall.I was buying from California, so I was unable to physically visit the dealership and drive the car myself, so I had to arrange from a truck to bring the vehicle to my house. When I got the vehicle, not only did it only come with one key (No, the driver did not steal a key, I checked), but the car made a rattling noise so loud that Im amazed no one even questioned it when it rolled off the truck. It would make this noise even when just turning the steering wheel! After bring the car to a local dealership, they told me that the car was missing its front tie rods, and replacing it would cost them several hundred dollars.Naturally, I had to contact BMW of Akron about this. Unfortunately, Michelle was never available to take my calls and Mark had mysteriously vanished off the face of the earth. I had to get the receptionist to pass messages to them. After 2 weeks of on and off calling, emailing, and texting them, Michelle finally replied (And I mean the receptionist told me, of course), saying that she would send me the second key by mail. This was around about a week ago. I still havent gotten the key.Either this is an elaborate trick from BMW of Akron in an attempt to sell me a car that is very clearly not qualified to be a Certified Pre-owned vehicle, or this is a case of extreme negligence from the BMW of Akron technicians. Either way, if I could have it my way, I would want my money back. So for all the people reading this review, NEVER buy a car from this dealership and especially not from Mark and Michelle. And to the owner who is replying to basically every review, I really hope youre not an automated not and I really hope that you will help me resolve my ongoing problem.

Mario at the dealership was so kind and throuough the whole entire staff was friendly and helpful!

Justin made my first experience of getting a car seamless. Paperwork was ready when I arrived and I was in and out of the dealership within an hour. Definitely will be a repeating customer!

Justin was my sales agent and he was wonderful. All the paperwork was ready by the time I arrived for my appointment and I was on the road with a beautiful 5 series in minutes. The entire staff was curtious, professional and I highly recommend them if you are in the market for a BMW.

Very clean, polite extremely helpful. Service department is fantastic go out of there way to have transparency when doing service dionosic.Thanks for great service 👍👍

Just bought my first BMW, and the experience could not have been better! Justin answered all of my questions, and helped make the process seamless. It was by far the easiest and quickest car transaction that Ive ever experienced. Would highly recommend working with Akron BMW if you are thinking about buying BMW. Love my new car!

Great experience. This is my third lease with BMW of Akron. They are the most knowledgeable & professional team in the business.Thanks again!

Had a very good experience today at this location. Mario was great! 😊

I walked in the dealership and was introduced to Mario Caliri. From the beginning of our interactions he was very professional and knowledgeable. He walked me through the steps as well as answered all my questions. Of course you know the car buying experience takes some time but he stayed engaged with me so that eased the tension. I would recommend him to anyone that is looking to purchase a new vehicle!

I could not have asked for a better experience with BMW of Akron. When I reached out to them for an e-price I received the quote within less then a day along with a video of the actual car. When I stopped in to look at the car and test drive it I was immediately met while walking up to the showroom. I know most people would say of course you were immediately met, you cant get out of your car without a Salesperson running to meet you. However that is not always the case when you are a single women looking at cars, I was at another dealership for over 20 minutes and no one came to greet me. Needless to say I left and will never go back to that dealership. Mario Caliri took me out on the test drive and was very helpful and patient with all my questions both before and now after my purchase. I never felt pressured or pushed into making my decisions quickly. I am extremely happy with my first BMW purchase! THANK YOU MARIO!

The staff were friendly and amazing. I went there to buy floor mats. They priced matched with BMW ONLINE and I got students discount too.

I am an out of state customer (Georgia). I have to admit, I had my hesitations and reservations on doing an out of state purchase. A huge purchase, sight unseen is a bit nerve wracking. Ive never done this. Im a talker/writer so I hope to keep this short. Justin Bisconti was my sales advisor. I kind of felt like he ultimately became my personal assistant! LOL He is very polite, professional, patient, and answered all questions. As well, he was very accommodating and has excellent follow up skills. I had a couple calls with the sales manager, Art. When I kinda dropped the ball and was thinking maybe Id just focus on finding something in my area, Art reached out a couple weeks later. After his call, I started to reconsider BMW of Akron again. Ultimately, deciding to move forward with the out of state purchase because despite my best efforts, I wasnt able to find anything nearby within my specific criteria/wants. I also worked with Betty in finance. She was pleasant and helpful. I did have a prepurchase inspection done - which also helped put me at ease. Overall, the mechanic said that the X6 was in great shape and took tons of pictures. Special kudos to Justin though. He made a walk around video of the car for me as requested. I feel he definitely went above and beyond to make sure I was taken care of and was at ease. All the people I interacted with BMW of Akron were warm and friendly. I never once felt I was being pressured or being a nuisance (despite my neediness). I thank you all! This experience has been extremely positive. Im enjoying my 2017 X6 (white exterior/red interior/black wheels/Msport). So far, so good!

It was a pleasure to shop at BMW of Akron. Everyone I encountered was phenomenal!Justin Bisconti was the Greatest sales advisor he was extremely patient and understanding while addressing my questions an concerns.

Couldnt be happier with my recent experience of buying my 3 series Diesel Sportwagon from BMW of Akron! Mario from sales and Betty from finance made the process super easy. As Im in Wisconsin Mario showed us the vehicle on Facetime and answered all my questions and mentioned the option of getting my vehicle delivered which for me was cost efficient and way more convenient! After this experience theyll definitely be my first choice for future purchases.

Oh my God, someone can finally fix my truck. Professional, polite plus give good service

I took my x5 there to jus get a check up an Brandon worked with me. he was very helpful didn’t make me rush or force any decisions on me. He also went out his way to make sure I got everything I need done ✅ overall good experience.

We had a great experience working with you! Thank you to our salesperson Eric! You were wonderful! Thank you to the manager Art making a great deal! We are very happy and we have a dream car! We love BMW! Best of luck BMW of Akron!!

I was very happy with my client advisor, Justin Bisconti. He found me the car I’ve been looking for and took care of everything I requested.All of the staff were very friendly, and accommodating. They even put into writing, their promise to fix a faulty key fob. I look forward to returning in the spring for another possible purchase.

Great service, friendly staff, good price, my salesman Eric knows BMWS! Really Happy with my 2017 X-3 M Sport, with Mocha interior!!!

I worked with a local dealer in Cincinnati to purchase a BMW with specific equipment options. During the closing of the deal, I was made aware the vehicle was already sold to another customer.. The next closest vehicle with all the options I wanted was in Akron. Within just a couple emails we were closing a deal. The vehicle was delivered to my home in Cincinnati on Monday afternoon. The process was quick and easy - just like it should be. I had watched lots of online videos and was very familiar with all of the controls and customizations of the new iDrive system. I had one option I could not figure out and a quick call to the dealership had a BMW Genius on the line and he walked me through where the settings where and how to customize the vehicle to how I wanted. Outstanding service and I highly recommend BMW of Akron.

I went in knowing what I wanted to spend. Justin found the perfect car and I left that day. Everyone was so nice and extremely helpful.

I can not say enough great things about BMW of Akron. We had never bought a car out of state but Mark Lyon and everyone involved made it super easy! We had communicated over the phone and that day when we arrived we were shown the car and signed the papers. Such a fantastic experience from this dealership. Buying a car has never been so quick and painless, I can not recommend them enough.

Was one of the quicker experiences at a car dealership. Mario was an awesome sales person and very helpful as this was our first time purchasing a BMW.

The sales men/women here are great, I worked with Michelle and some others and they were awesome! Very friendly and helpful. The reason I give them a 1 star is because of their shady and untrustworthy finance manager Betty McKnight. Once I picked out the car I wanted and did my credit app, I followed up with Betty to see what my APR is. She told me a number, and then when I went in to do the paper work she told me something totally different. Vividly remembering the first number she gave me I called her out and she said “I don’t recall”. She also added protections on my car that we never discussed. She also never gave me a copy of my contract and told me I would receive something in the mail. I called the the place that gave me financing and they told me that the dealer should have given me that. She intentionally did not because she did not want me to see the protections on my car that she added. I would recommend going to another BMW dealer solely due to the lying and shady Finance Manger, Betty McKnight.Update: I then received a call from their operations manger claiming that he was trying to “help” me. He confronted Betty about the situation and she lied To him also, saying that everything that was added, I wanted.. which was false, I couldn’t tell anyone anything about the protection BECAUSE IT WAS NEVER DISCUSSED..I was a first time car buyer and the finance manager Betty took advantage of it.Update: Was given a refund for the warranty by the dealer after showing up to the dealership to request it.

I had a fantastic experience with Mark & Justin at BMW Akron. They were patient and attentive to my requests. Certainly recommend doing business with them.

Nothing but problems and passing the buck! I called asking for info about getting a service, no return. I show up in person and wait for 30 minutes before anyone even pays attention. The service writer Brandon apologized and it felt sincere. But then I go to pick it up and the wheels are coved in grease and dirt! Tyrone noticed us looking and imediately rectified it. But these constant issues are making me regret our choice of buying a BMW.

Great experience at BMW of Akron.. Justin is 5-stars professional and attentive. He got us exactly the car we wanted and we couldn’t be more pleased.

Took my BMW 6 series to them to get serviced charged 480 for a repair came to pick it up car wouldn’t startNever have I had a issue starting the car until thenThey bring it back in charge me another 150 for a diag quote me 980 for repair that was inaccurateBrandon Baxter service adviser I even asked him to check the gas to see if it was low he assured me he put gas in it and that was not the issue so I paid 150 for there 2nd diag 150 for a tow to take it to my service station to find out it was out of gas !!! No help at all

I loved dealing with BMW of Akron! After reading some of the reviews I was a bit concerned. However, from the first time I called, to the day I drove off the lot with my new car I was treated with respect. My sales person Justin Bisconti, was patient, kind, and never felt any question I asked, or emailed him about was to trivial to answer. Everyone I was in contact with was helpful and made the entire experience smooth and stress free. Thanks Justin and BMW of Akron!

I called in for the parts and services information a few times and the staff in both departments were very nice and helpful. However, when I call into the main line Delany is not kind at all. She seem more annoyed that I kept calling to get transferred to the other departments. As the first voice of BMW I would think they would hold themselves up to a higher standard.

Excellent service department!

Alfons and Michelle are liars and crooks sold me a rusty old hunk of junk they supposedly had looked at and serviced pictures online were of a immaculate but didnt disclose it was a rusted old barn find i was deceived i didnt expect that from a dealer runaway from this place worst possible place to purchase a vehicle !!!!!

I have bought 3 bmws from westlake bmw and these guys here treated me with more interest. Eric is a professional and respectful salesman. They are worth the drive from northwest clevleand suburbs! Akron bmw has won my future business. Classy place!

Best dealership experience Ive ever had, the staff was friendly, knowledgeable, and they genuinely cared about my experience and the vehicle. Will definitely be going back! Thank you so much BMW of Akron!!!!

Absolutely perfect from the onset. Pricing, professionalism, pristine detailing and performance of all the ancillary functions of the dealership. Honestly, I was skeptical, at first, as ownership changed recently and I was concerned that I would be treat like a number. Turned out to be completely wrong. Kudos go out to Eric Eisenhart for a seamless transaction, Betty McKnight for being extremely efficient, succinct and well organized and the support staff who detailed the car to perfection (Even the inside of the wheels passed the white glove test)! The team certainly has earned my praise...and future business. Ill be back!

We had a very positive experience from scheduling to completion with service. Staff was very responsive and attentive, without overdoing it. Their writing-up procedure is very laid-back and comfortable--no pressure. Also their communication is excellent. We will definitely return to BMW of Akron for service.

I just leased a 2 series convertible. the dealership handled the transaction beautifully. i was treated like family...

I had an amazing experience working with Mark Lyon and the team. They went above and beyond to find me the perfect car and I couldnt be happier. They have a customer for life.

Mario was excellent in helping us purchase our first BMW.

It’s great if you have three to four hours for an oil change and tire replacement. Way too long for service.

Had a great experience here purchasing my BMW. Very knowledgeable and friendly staff. Will be recommending to friends and family!

Took care of my 328xi,set me up with a loaner car good dealership.

I purchased a used X6 and was happy with both the vehicle and sales experience; especially salesman Mario. He was easy to talk to and I appreciated that fact that he wanted to send it back for further cleaning/detailing before I picked it up (it was recently traded-in). When I picked it up, I left my older X3 in for a transmission fluid/filter flush & replace. Then the service dept called and told me that service wasnt recommended because of the age of the X3. Its not typical when a business turns down money in order to do the right thing! Kudos!

I had a great experience working with Brian Sutton and Mark Lyon on my recent lease. In particular, I was appreciative of the communication, responsiveness, and follow up throughout the process. They were also upfront and quick to find a solution when the original vehicle I was after became unavailable. Finally, they were very accommodating with having the vehicle delivered to me to save me a trip back to the dealership. Highly recommend working with BMW of Akron.

Me and my dad had the pleasant experience of dealing with Brian at the BMW of Akron as I was looking for a new car. Since I had not been through this process before I naturally had many questions about all of the details that involve purchasing a new car. Brian was extremely helpful and patient throughout the whole process. His knowledge of the whole process and the cars available at BMW of Akron made the whole process smooth and very seamless. I can honestly recommend BMW of Akron for your next spot if you are looking for a new car. And if you are looking for a seamless and enjoyable experience definitely look for Brian!

My experience at BMW of Akron was an excellent one. Justin Bisconti, salesperson and Mark Lyon, sales manager were awesome! Justin was very accommodating and knowledgeable. He answered all of my questions and went above and beyond to help with my leasing experience. The entire staff was just great. Thank you BMW of Akron.

I’m loving my 2017 BMW X1! I appreciate the effort to get me ready for another wonderful experience in another vehicle that is offered before my lease ends. They try to keep their customer’s satisfied. I’m always treated very well at BMW of Akron and I recommend them to anyone.

Great experience! They worked with us to give us a deal we couldnt refuse, on an X5 we ordered from the factory, no less. Vehicle delivered on time, and as expected. The dealership went beyond our expectations when they offered to split the cost of an unexpected chargeable item on our lease return. Highly recommended! A big thank you to our CA Mario, and the rest of the team at BMW of Akron.

Great to work with! Professional and made the experience enjoyable!

I bought my X3 a week ago, and I love it! When I contacted BMWs for Demo 2019 for sale and talked to Mario Caliri. He is so nice and help us a lots. I am given plenty of genius support on using the car. The whole process was efficient and seamless. I wish to thank everyone at BMW Akron for their time and expertise, especially, Mario,Betty, and Nick. I highly recommend BMW Akron. Thank you Mario for all your help !!!

Had a great experience at there! The sales staff was very professional and knowledgeable. They were easy to work with and ensured they were available when needed. Thanks again Mario.

I guess the first thing I need to say is I dealt with Brian Sutton ‼️ He was just the kind of a person that anyone would be looking for in a car salesman. He was very kind, helpful, trustworthy and an all around good person. Second......he sold me my used 2019 Jeep Cherokee and made my day ‼️I love it ‼️ It has everything I have been looking for since spring but just haven’t been satisfied any place else. Thank you for all your help with getting me through this purchase and I am highly recommending Brian Sutton from BMW of Akron for all your car needs. Thanks again Brian ‼️

Great people i love them all.

Everyone was nice, I had a great experience buying my first car . Mario was helpful with everything in every way . I Couldn’t be more excited.. I would definitely buy from here again . 💜🥰

Brandon in service was a huge help. Entire staff is extremely professional and courteous.

Together, Ryan, Megan, Harry and Betty took great care to make my experience very positive! After car shopping and visiting several dealerships, BMW Akron stood out! They are welcoming, informative and made me feel comfortable throughout the process. Beautiful facility too!

Amid a global pandemic, BMW Akron still managed to provide an exceptional experience. I closed a lease on a 2020 m340i with Client Advisor Justin Bisconti. Living 3+ hours away, Justin along with Mark Lyon, Sales Manager, and Betty McKnight, Finance Manager made everything a breeze. Highly recommend.

Time after time Akron BMW provides above and beyond customer care. A+++

I recently purchased a USED BMW 540ix from Michelle. She and Art met the expectations of a BMW dealership/salesperson in all aspects.There were a few minor deviations from a normal purchase and they were handled to my satisfaction.I am very pleased with the car and look forward to working with the dealership as a new BMW owner

After a long negotiation, I purchased my second BMW. Samy Bhatt was very helpful with keeping me updated with the process and I am happy with my 2020 X2.

I purchased a new vehicle from this dealership over this past weekend and it was one of the best new car purchasing experiences I have ever had. My salesman Clevon was very friendly and knowledgeable and he really spent the extra time making sure I was happy with the vehicle before purchasing. When it came time to negotiate, there were no games and everyone was upfront and honest. I will definitely be back here for my next purchase and will recommend them to anyone who is in the market for new or used car.

Very friendly service!

Service adviser, Rick Whitaker, was very friendly and helpful, and kept me informed of progress on my car. My car was returned to me clean and working great. I can always trust BMW of AKRON for purchase and service.

After finding what looked like the perfect used vehicle on the internet we drove in from out of state to BMW of Akron. We were not disappointed.The vehicle checked all of our boxes and more. While we did not do all of our homework on conducting a same day out of state transaction, Ryan went above and beyond to make it happen. Megan was wonderful, assisting us from the initial phone call to until we were ready to drive home. Megans dedication as a Client Advisor is extraordinary. She came in on her day off to work with us! Thank you to everyone for the outstanding service we received!

Great customer service! The staff kept me informed on the status of my vehicle while being serviced. I was able to pick up my vehicle within 24 hours.

I had a great experience with Brian Sutton. He showed me three different cars which required him to do a ton of running around, and he did so without hesitation. I’m very happy with the personalized service .

I can not be more thrilled with my experience with BMW of Akron this past week. First of all the dealership itself is stunning! From the moment I walked in the door on Saturday and was greeted by Eric Eisenhart I felt enormously welcome! Eric took care of all my questions and needs and my wants! He was patient kind and he listened! He is a great story teller as well. I was also met by Mark Lyon, The Sales Manager who went above and beyond to help with my shopping and leasing experience. When I returned to pick my new BMW up, Betty in finance was an absolute pleasure! How exciting to be able to find the perfect dream car and walk out with it being yours! At the very end my son and I had the pleasure to meet the owner Nathan Lacy! He too added to this whole experience by making us feel like “family”. A car buying experience is always stressful, but with all of the staff at BMW of Akron... it was a beautiful experience! I look forward to a lifelong relationship with this fantastic dealership!!! Side note .. They have the most fabulous selection of BMW’s available. The showroom and lot have everything you could dream of and then some! Thank you all again so very much!! To all the staff involved from Sales to The Geniuses, you are all amazing!

Brian Sutton was such a peach to deal with! We were over an hour away, but found the car we liked online. Called the dealer got him- we basically did everything over the phone and text and set up a time to meet when we could. He was easy to work with- got back to us promptly, and was just a cool guy! Even found he was originally from PA, too—BONUS! We are happy with our experience here. My husband is happy with his new ride!

It was one of my best experiences for buy a car. Mario and Arash are the best seller ever. They spent a lot of time for me to help me to choose the best option.I am really happy to bought a BMW from this branch. Their manager was very helpful and gentleman