Tim and his team are amazing to work with. They are reasonably priced for cleaning and repairs. They do high quality work on repairs and provide excellent pool cleaning and chemical treatments.....and what I love is its always consistent. Some pool companies run through employees so you rarely have the same person cleaning your pool which means more issues and more unnecessary communications with the pool company I also love the fact that they send you a pool cleaning report via email after each cleaning and include a picture like below. If you need a pool company you will be very happy with Pool Steward.
Tim runs a quality operation! He’s professional, easy to work with, resourceful, fair, and accountable. He helped get us back up and running after “The Big Freeze” when others were only willing to put us on their waiting list. He has won my future pool business without a doubt!
After I had them come out to view the pool and what needed to be done I got a response of everything is on back order. That’s understandable. However, I NEVER heard back from them until I called. I called TWO months later and I was told that they had no idea what I was talking about. They then said they would get back to me once again. VERY poor quality service! I would NEVER recommend them to ANYONE!
We have been with this pool company for a few years. Very dependable. He keeps our pool clean.
The ice event in Dallas in February affected our pool pipes and equipment. Later in May, the heater was not working properly On both occasions, I called Tim Kaiser at Pool Steward to take care of the problems.Tim Kaiser responds quickly to your call for help. He considers your pool problem a priority, determines the best way to fix it, and promptly has the problem repaired. He is trustworthy, his pricing is very reasonable, and the workmanship is excellent. I highly recommend Pool Steward for your pool repair needs!
We have used Pool Steward for our weekly pool service for over 10 years and are extremely pleased with their service. They are provide consistent and friendly service.
We have had a really good experience with Tim and his company. He has been amazingly responsive even on weekends and especially after the Snowpocolipse. His technicians and repair folks are polite and thorough. He is not the biggest company which is good as he brings personal service and accountability to his customers. We are big fans.
Very happy with the service and honesty of the professional. My pool service from now on. I highly recommend Tim and his team.
Pool Steward replaced my salt cell in 2020. They are professional, honest, and helpful. After a year of floating cholorine tablets had a functioning salt water pool. I rebuilt my Polaris 280 pool cleaner during the pandemic and it didnt work properly. Tim came out and told me exactly what I had done wrong, and how to adjust the Polaris so it would work properly. They are the only pool company I will use.
I cannot say enough favorable comments about Pool Steward. Tim and his team have proven to be absolutely dedicated. The true test came last week, when we experienced an historic winter storm in Texas. Even though Tim was being pulled in many directions, he ALWAY responded to my questions promptly, either by phone or text. He was never out of touch. In anticipation of the coming storm, Rodney made a special trip (at my request) to our house to check the equipment and make a few adjustments to help ensure our pool would not freeze. He also showed me how to quickly disengage the equipment in the event of trouble and explained the trouble indications I should look for. Throughout the storm, Tim was always accessible. He checked in with me periodically. In the end, everything worked as Tim, Rodney, and Caleb said it should. I know I got lucky, but I also was fully confident that if something went wrong, Tim and his team had my back. They are highly competent professionals that can be counted on to do right by their customers.
Quickly and efficiently replaced filter damaged in recent freeze. Previously repaired pool motor that I had been told needed to be replaced. I appreciate Robbys honesty and good work. Will use them again for any issues associated with the pool.
Tim Kaiser and his team have been providing pool services for us for the past 3 years since we moved into our new home. Great service, very courteous service technicians and responsive to repair needs. Never worry about the condition of our pool and it is always ready to swim. Would definitely recommend Pool Steward to anyone looking for a reputable, responsive and good quality pool service company that provides great customer service.
Best pool service in the metroplex.affordable rates responsive to any concerns you have about your pool and they deal with any concerns at a timely manner
I have been using Pool Steward for close to 10 years. They are very reliable and honest. When we were hit by the October 2019 tornado and my pool was filled to the top with debris, they were out the next day to access the issue and had my pool sparkling clear within days. And when things need to be repaired, they always look for the most practical repair rather than just immediately call for replacing things. They have saved me a lot of money over the years.
Pool Steward is the best, take care of our pool so it works right and our water. Is always sparkling. Knowledge, professional, reliable. Very happy we found them.
We have used Pool Steward for over ten years when we had less than satisfactory service from other companies. The same technician comes every week - cleans traps and filter baskets, completely vacuums the pool and makes sure it is sparkly clean. They do and outstanding job!Eric Newcomb
Pool Steward is a great company! They have been cleaning my pool regularly for the past 2+ years and they are phenomenal. They are professional, timely, a great value, and they keep my pool and equipment working in tip top shape. Id recommend them to anyone looking for a reliable company to service all of their pool needs.
These guys go above and beyond, with the owner coming out in the beginning when I had just switched and wasn’t happy. He was awesome and worked in Bacolod and wet conditions to make sure my pool (and I:) were all happy and working properly!Way to go Tim at Pool Stewards!
Tim and the Pool Steward people have been wonderful to work with. When I retired, I turned all pool cleaning, repairs and chemicals over to them and have been completely satisfied. Their fees are reasonable too.
This is the best, reliable, timely and professional service we had in the past 30 years. In addition to regular visits that are always thorough and on time we get occasionally valuable advice. The work is photographed and documented and there are pleasant interactions at every level. Highly recommended.
Tim was easy to work with; got the job done on time and at reasonable price. He was also honest about the parts that needed to be changed. Id highly recommend Tim and his company.
Pool Steward has been great. We have had our pool just a year and Tim has been great about getting a technician out to look at problems. Most just new pool issues, but others required repairs. We also have weekly service and our technician is fantastic. Very friendly and listens to any questions I have.
Weve happily used Pool Steward for several years. Unlike our previous pool service, Tim has been very responsive and helpful with any questions or issues that come up with our pool and equipment. Like other reviewers noted, when I do have a pool problem, they respond in a way to solve the issue not just up-sell me on something I really dont need.
Pool Steward does a great job, and I am very pleased with their services!! I highly recommend them.
We have been with Pool Steward for several years. Pool Cleaning is excellent and when a repair is needed their response is quick, professional and the repair is always fixed.I would recommend this company to anyone. It is one of a kind.....
Ive been very happy with Pool Steward. Always show up when expected, do a great job and will work with you on any problem. Theyve even delivered parts to me so I can do simple tasks myself and save the labor charge.
Tim and his crew are great to work with! I would highly recommend them.
These guys are good! My pool sweeping pump cracked the pump housing and was spraying water 10 feet into the air. I had to turn the whole system off with flooding storms occurring and more coming. They got the pump and had me going within 48 hours. That’s incredible considering the circumstances.
Tim worked with me and found me the best deal He installed anew filter then a month later I needed a new pump he worked with me and was cheaper then my pool maintenance quoted me and I’ve had them cleaning my pool for 3 years He was fast replies write away and I couldn’t be happier with his service he is stored in my phone for any future pool repairs
They are always on time and detail oriented! Excellent communication! I will continue to use them and highly recommend their service!!
Love Pool Steward! Tim is friendly and timely getting services set up. Rodney is an expert with equipment, so knowledgeable. And Celeb keeps our pool clean and water balanced. Everyone is professional and courteous. Great service!
Had a filter replaced and it works great! Tim was great to work with and will use again.
Been with them for 6_ years, never an issue, and always fair and professional! Caleb is the best. Tim too!
Pool Steward are great. Always profesional and usually going above and beyond with every service. I found them to be priced very reasonably on their services snd repairs.
Pool Steward is very responsive. I typically get a call back within a few hours of leaving a message or email, and they usually send someone out within a day or two after that. Additionally, I can count anything they repair to be fixed correctly the first time without need for another trip out
I have used a couple of pool services over the past 25 years and Pool Steward is the gold standard!
Correctly diagnosed and fixed the problem with my pump not priming
They keep our pool sparkling clean year and respond quickly whe I have equipment issues. I have been with these for more than 10 years.
I went through the pool school offered by Pool Steward and they have been out a few times to help with storm related issues. Tim and team have done great work! Great service and very prompt. Highly recommend.
Very good job and they do communicate well. We have been using them for years.
I recommend Pool Steward 100%! They are a great service, our pool has never looked so good. They are so responsive!
Tim and everyone at Pool Steward are great and provide exceptional service.
I have worked with several pool companies over the last 20 years, and I am so impressed with Pool Steward. Tim Kaiser is on the ball! Called on a Saturday with a problem, he answered his phone and came out to check on issue. Not only that, the pool looks fantastic all the time. Very professional and with good pricing! Catherine Collins
Tim was quick to respond to my call and made the repairs as soon as the quote was approved. No hassles and was the best value for the amount of repairs needed.
Never responded.
We have been using Pool Steward for some years now. We can rely on them to keep our pool clean and in good condition.
Great service, knowledgeable people and fair prices - would highly recommend
Very reliable and responsive to questions and concerns. As a property manager, thats very important!
Friendly and reliable service
Great Communication!
Worst pool company ever!